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Question M15X Alien FX big problem ( Notebook Forums and Laptop Discussion Alienware )
Updated: 2008-04-15 12:34:10 (50)
M15X Alien FX big problem

Hi all, I have a problem with my AlienFX because it's not working anymore, I explain:

I have downloaded the AlienFX software from the alienware support and it downgrade my firmware of the alienFX....So now AlienFX didn't want to work....

So I need to find a flash software for upgrade my AlienFX Firmware to the beginning.

(Sorry for my english)

Thanks for your support.

Answers: M15X Alien FX big problem ( Notebook Forums and Laptop Discussion Alienware )
M15X Alien FX big problem

Hi there,

I have done exactly the same thing and lost my alienfx lighting, but I managed to fix it. If you want to know and you are very computer literate I will post the walkthrough, but be warned its a very convoluted solution.

Fluff

FluffyRug

M15X Alien FX big problem

Yes it is.

Using this keyboard without alienFX is really hard lol

K-nabeesse

M15X Alien FX big problem

the package that is on their website is the most current I think it just upgraded your firmware. You may have to wait and call them.

tacomenace21

M15X Alien FX big problem

is the OSD package properly installed?

it does manage some of the AlienFX system.

Mystik

M15X Alien FX big problem

Yes i have already test this option....But this is this version on their website who has downgrade my firmware....they're not up to date... Thanks anyway

K-nabeesse

M15X Alien FX big problem

Have you tried this page: http://support.alienware.co.uk/Suppo...downloads.aspx ?

Guess if that doesn't work, your only option is to wait until Monday for them to fix it for you.

crystak

M15X Alien FX big problem

Call up tech support. They should be able to download the software via. remote connection.

Stone825

M15X Alien FX big problem

I have call them but the french support is close at this time I'll try Monday.

Ok I have see the version of the firmware I need is 1.00.22.

I need too the software for flash my firmware. Because AlienFXTester doesn't want to flash...It always skipp the upgrade firmware..

Thanks

K-nabeesse

M15X Alien FX big problem

Call up tech support. They should be able to download the software via. remote connection.

Stone825

M15X Alien FX big problem

Yes I'm very interested can you post the walkthrough please

Thanks

K-nabeesse

M15X Alien FX big problem

on the texasinstrument website, did you call aw for this problem?

K-nabeesse

M15X Alien FX big problem

Where did you find them?
I saw it exists phone USB drivers with the same name.

Concerto

M15X Alien FX big problem

Concerto yes i have the same problem like you and I have found the TUSB3410 driver but when I want to install It my m15x switch off :/

K-nabeesse

M15X Alien FX big problem

They might if they do help you fix please post i'm sure there are people here that would like to know.

tacomenace21

M15X Alien FX big problem

woa i hope not, i wait for 1 month to have the M15x, and i've got it 2 days ago ...
I wish they could provide a flashing process that works to update the firmware in 1.00.22 and be recognise again by windows....

Concerto

M15X Alien FX big problem

looks like they will have to swap the mobo. Cause thats what happened to me.

tacomenace21

M15X Alien FX big problem

Concerto I'm stuck like you and alienware doesn't seem to do anything :/

I'm going to call them monday I'm bored of that.

K-nabeesse

M15X Alien FX big problem

Did you lost ALL the lights too?
I send to alienware support 2 screens :



and :


Concerto

M15X Alien FX big problem

1)
I've uninstall the command center and the OSD.
I've reinstalled the OSD and the command center : not working.
2)
Desintalling everything
install of OSD and AlienFX1.5 from the support link
Not working and i have an Area 51 in alien Fx Themes .....
3)
Desinstalling everything, then installing OSD and command center:
no more lights and in the device control the TUSB3410 bootdevice is without driver (question mark) and i cant find a way to install it
4) i did the Alienware Respaw to get back to the factory configuration .... and the same problem remains, no lights and no driver for TUSB3410

i'm really stuck

Concerto

M15X Alien FX big problem

if you have your drivers dvd try installing OSD. If that doesn't work uninstall command center then try installing OSD and then the command center.

tacomenace21

M15X Alien FX big problem

Ok commandcenter is available for european customer i try now.

K-nabeesse

M15X Alien FX big problem



That what we have with the commandcenter tester

K-nabeesse

M15X Alien FX big problem

no version number, the field is blank, and the upgrade is skipped even if I reset the tester.

that`s why I think it`s a firmware issue.

Fatmo77

M15X Alien FX big problem

If it skips the firmware update that means you have the most update firmware. What version does it tell you u are using when you run the tester?

tacomenace21

M15X Alien FX big problem

yes, i got the link to the command center from the US support, but it doesn`t work.

The installer just skipping the firmware upgrade part.

Fatmo77

M15X Alien FX big problem

I have the same problem and reinstal the command center doesn't work (i have took a link from here to the us command center and replace the us by fr, and it works ) but when i reinstal the command center there is no firmware update...
That sucks, cause if you have a problem you know that you can't hope to be help by the european tech support or you have to send back your laptop (for something like 1 month i guess...)

TheNorwegian

M15X Alien FX big problem

Yeah I will but Alienware is not very fast for release.....I try to have it for this week-end...

K-nabeesse

M15X Alien FX big problem

o ok that sucks well when they do get it up for you let us know if it works or not.

tacomenace21

M15X Alien FX big problem

I've got a similar problem. The keyboard doesnt appear in the AlienFX available zones.
It seems the firmware is the 1.00.07 and he refuses to upgrade in 1.00.22
I've tried a lot of things and nothing works. Now i lost the OSD too and the AlienFx doesnt work neither (no light).
(PS: i have tried the EU command center update: CommandCenterBundleSetup-Mobile-1018 ).
I'm stuck like you guys

Concerto

M15X Alien FX big problem

It`s working fine now, I have all lights.

I used the recovery CD to reinstall.

I don`t know if it`s important or not, but I did not let Vista to download any updates and I installed the drivers only for the Intel Chipset and the OSD utility software before I ran the AlienFX setup.

Fatmo77

M15X Alien FX big problem

I have test that now and..... doesn't work.... I have wait 5 min but vista pop-up didn't come :/

K-nabeesse

M15X Alien FX big problem

I'll try this afternoon I try it's going to work...

Why did you say you resolve it somehow??? It doesn't work fine?

For your clean reinstall do you have use the Recovery CD Vista prenium or alienrespawn ?
Thanks

K-nabeesse

M15X Alien FX big problem

I'll try tomorow when our support will be open

K-nabeesse

M15X Alien FX big problem

Well, I solved it somehow...

I reinstalled my system completly from scratch.

Installed the chipset drivers and the OSD Utility.

Ran the AlienFX 1.5 software setup (that`s the old one we could download from the support site)

It was the same, no firmware update.

After this I rebotted the system and installed the Alienware Command Center. When the warning message about the firmware at the end of the installation popped up, I did not clicked "OK" immediately, and after a few seconds I got a Vista message that it wants to install a driver with no microsoft approval. I accepted it, then "OK" and the firmware upgrade started...

I tried to remove/install the command center several times before, but never worked. I`m not sure if the clean install helped, or the waiting after the pop up message.

Hope this helps

Fatmo77

M15X Alien FX big problem

Perhaps you could try AlienContact? Then they can try to fix it directly.

Milio

M15X Alien FX big problem

Yes I try, i don't want to send them my m15x and to be without it for 1 month

K-nabeesse

M15X Alien FX big problem

I don't think so, we just need to reflash our firmware..

PS:Fluffyrug you're not back yet?

K-nabeesse

M15X Alien FX big problem

WOw I would call AW you guys may need to swap out your Mobo

tacomenace21

M15X Alien FX big problem

Same here. I'm waiting for alienware to release the software for flash it.

K-nabeesse

M15X Alien FX big problem

Yes .

I reinstalled my system, and during the Alien Command Center setup the program stopped responding when the firmware was updated.

Since then all my lights off, not just the keyboard. When I try to run the AlienFXTester, the firmware version field is empty.

When I try to enable the AlienFXController, I get an error message, that there is a hardware or software issue and contact support...

I found the firmware .ROM file in the Command Center folder, but there is no software to flash it. If I start the Command Center setup again, the firmware upgrade part is skipped atm.

Fatmo77

M15X Alien FX big problem

Same here . I reinstalled the command center, but it did not solved the issue. I contacted Alienware again as well, hopefully we can get a sollution faster if we attack from more direction

Fatmo77

M15X Alien FX big problem

Ok i have desinstall commandcenter and reinstall the new one from european MyHive and it skipp the processus flash.... :/ I'm contacting alienware now.

Edit : Right now just FluffyRug has found how to flash the firmware with the 1.00.22 rom but he doesn't come back on this forum :/

FluffyRug if you read us we really need you

Thanks

K-nabeesse

M15X Alien FX big problem

I know that this sounds stupid, but did you turn on the keyboard lights??

dhoang417

M15X Alien FX big problem

I have contact Alienware-Steve for this problem and a agent contact me, they are working with Alienware EU for fix that.

Only european user actually can't access at the solution....I ry they're going fastly for release in our MyHive.

K-nabeesse

M15X Alien FX big problem

Hi,

I have exactly the same issue. I spent 1.5 hour on the phone with a support guy, but couldn`t help.

He`s gonna pass the issue to the AlienFX department.

If I figure out a sollution, i`m gonna post here.

Fatmo77

M15X Alien FX big problem

did you try system restore. it just might work.

exiled

M15X Alien FX big problem

Yes I did but it's a problem with my firmware I think.

K-nabeesse

M15X Alien FX big problem

FluffyRug are you still there ?

K-nabeesse

M15X Alien FX big problem

well the only way I know how to do it is uninstall the command center and then install it again if you have already done that then you'll have to see if they can do it for u.

tacomenace21

M15X Alien FX big problem

I have not do that already because the command center is not available yet for the european customers in MyHive. I have contact alienware EU and they have say to me they are working with alienware US for make available the command center to us...

K-nabeesse

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