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Question * Offical Velodyne Support Thread * ( AVS Forum Subwoofers, Bass, and Transducers )
Updated: 2008-05-18 13:10:28 (4732)
* Offical Velodyne Support Thread *

AVS Forum welcomes Bruce Hall, President/CEO of Velodyne.

In this thread, please feel free to ask support questions in regards to Velodyne products. Velodyne staff will monitor the thread and respond as they can. Members of this forum of course are also welcome to help out as they can. For after all, this site is dedicated to people helping people in Home Theater.

Answers: * Offical Velodyne Support Thread * ( AVS Forum Subwoofers, Bass, and Transducers )
* Offical Velodyne Support Thread *

Quote:
Originally posted by vvv
I had a similar problem when setting up my buddy's home theater. If the sub has a 3 prong AC cord. Try plugging it into a two prong adapter and then into the wall. Let me know if this works.
I'll try that.

I unplugged the RCA inputs to see if that may make a difference. The hum, which is the result of cone movement, was dependent upon a combination of the volume knob and variable crossover. The hum decreased significantly to a tolerable level if the crossover was turned to about 80 hz or below and the volume knob was set at 50% or less.

Could this still be related to the AC power? Any other suggestions?

Gilley

* Offical Velodyne Support Thread *

Gilly,
I sent you a PM regarding the hum several days ago.
Curt

curt c

* Offical Velodyne Support Thread *

Quote:
Originally posted by curt c
Gilly,
I sent you a PM regarding the hum several days ago.
Curt
Ahhhh, I got it now. Didn't have automatic PM notification turned on.

Thanks, Curt. You have a PM back.

Gilley

* Offical Velodyne Support Thread *

Hello all--

I have an HGS-18 subwoofer that started giving me some trouble the other night. While watching the beginning of Toy Story 2, the sub started making loud thump/popping noises as the low frequency signals increased. It definitely conformed to the peaks of the signals that it was trying to play. The louder the input signal the louder the popping noise. I removed the input to the subwoofer and the popping stopped. However, I was able to smack the side of the subwoofer and get it to make an occasional popping noise with no input signal attached. This made me believe that there might be some poor solder connections on the internal circuit boards (I have some experience repairing electronics equipment). I took apart the sub and resoldered all of the connections on the circuit boards. Unfortunately, this did not alter the behavior of the subwoofer. It is still failing in exactly the same way. I also turned the two controls for volume and crossover point back and forth to see if they might be dirty and causing the problem. This didn't seem to be the case.

Does this sound like a common problem that you are aware of? Are there any other troubleshooting steps that I could perform? I might be able to record the sound that it is making and post it as a .wav file if necessary.

Any help on this matter would be greatly appreciated.

Thank you,

Chad Van Zandt

chadvz

* Offical Velodyne Support Thread *

Chad,
Please contact out service manager, David Santos. His phone number is; (408) 465-2819, or ( dave.santos@velodyne.com ). It appears your amplifier may need service.
Curt

curt c

* Offical Velodyne Support Thread *

Hello to all the Velodyne Staff :-)

I live in Bavaria, Germany. I used to live in Houston Texas were i had bought (years ago) a Velodyne CT100 Subwoofer. I always liked him, he was truly amazing for its price. Now that a few years have passed and i currently run the following speaker setup in the HT. 2x Onkyo THX SP1-A and SP1-P subwoofers together with the rest of the Onkyo THX System. I am really happy with it, but of course that memory of the "cute" HG12 shaking the walls will not leave my head.

The prices from Audio Reference in Munich on the velodyne subwoofers are simply too high.

Why are they so expensive here in Germany?

Is there a way of buying one in the US and shipping it over hear by sea to save cash?

I have never heard of any subwoofer that can keep up with my Maggies. Is there one that can truly keep up with Magnetostatics from 40Hz below?

I would like one to support my 2 subs, but my room is not very big.

Thanks everyone
Florian

Mr.Magneplanar

* Offical Velodyne Support Thread *

Here are some pictures of the current setup.





I was thinking of placing him on the right side (after moving the cabinet), since the Maggie needs the rearwall refections.

Thanks

-Florian

Mr.Magneplanar

* Offical Velodyne Support Thread *

What benefits does the velodyne DD series offer over a parametric EQ like the one here:

http://www.behringer.com/DSP1124P/index.cfm?lang=ENG

This has 10 user selectable bands and I imagine one could get a pretty flat response curve using it.

I am in the process of looking at my sub 'situation' (i currently have a single monitor-audio FB212) and am intrigued by the DD series but wonder if the same results cant be achieved from a $125 outboard parametric EQ.

Thanks for any insights!

John

Expletive

* Offical Velodyne Support Thread *

Quote:
Originally posted by Mr.Magneplanar
Hello to all the Velodyne Staff :-)

I live in Bavaria, Germany. I used to live in Houston Texas were i had bought (years ago) a Velodyne CT100 Subwoofer. I always liked him, he was truly amazing for its price. Now that a few years have passed and i currently run the following speaker setup in the HT. 2x Onkyo THX SP1-A and SP1-P subwoofers together with the rest of the Onkyo THX System. I am really happy with it, but of course that memory of the "cute" HG12 shaking the walls will not leave my head.

The prices from Audio Reference in Munich on the velodyne subwoofers are simply too high.

Why are they so expensive here in Germany?

Is there a way of buying one in the US and shipping it over hear by sea to save cash?

I have never heard of any subwoofer that can keep up with my Maggies. Is there one that can truly keep up with Magnetostatics from 40Hz below?

I would like one to support my 2 subs, but my room is not very big.

Thanks everyone
Florian
Hi Florian,
As a person who often uses Maggies, I can tell you the SPL's, HGS's and DD's are all a great match for the Maggies. As far as price in Germany goes, we have no real control over that. Dealers set their prices. We do not sell direct and I'm not aware of dealers who ship to Europe. If you were in the U.S. you could purchase the 220V version and take it back with you.
Thanks for your interest.
Curt

curt c

* Offical Velodyne Support Thread *

"What benefits does the velodyne DD series offer over a parametric EQ"


Hi John,
I have not used the Behringer, so I cannot speak to its capabilities. Does it include a mic, generator and RTA? With the "DD" series you receive a complete package. Viewing the signal sweep on your television as you correct (equalize) in "real time" and see the results is inspiring because you can believe what you see. And it's simple to do. The great thing about the "DD" series is you're starting with the world's best (servo controlled) subwoofer, so accuracy and low distortion are a given. What can be achieved with a lesser subwoofer and an inexpensive equalizer is hard to say. I can say with certainity that you won't equal a "DD". The "DD" series also provides complete flexibility for crossover frequencies, slopes, phase, polarity, subsonic filters, etc. Another great feature is the ability to tune the servo for maximum accuracy or maximum output while still retaining very low distortion. Though very reasonable for the performance and features you receive, the "DD" series are not built to a price point - they are made to be the very best.
Thanks,
Curt

curt c

* Offical Velodyne Support Thread *

I am about to purchase the VX-10...but I understand you can't turn off the auto on/off function? On my Sony SA-W3000 (that I will be returning...boomy and not very musical) you can disable that function. On the Sony you could hear the click of the amp turning on and off and it was quite distracting.

Does anyone know if the velodyne is silent when it the auto on/off kicks in? And how long without a signal will it remain "on?"

thanks

Gregg

gregginflorida

* Offical Velodyne Support Thread *

Quote:
Originally Posted by gregginflorida
I am about to purchase the VX-10...but I understand you can't turn off the auto on/off function? On my Sony SA-W3000 (that I will be returning...boomy and not very musical) you can disable that function. On the Sony you could hear the click of the amp turning on and off and it was quite distracting.

Does anyone know if the velodyne is silent when it the auto on/off kicks in? And how long without a signal will it remain "on?"

thanks

Gregg
I own a VX-10, so I might be able to help. I'm not positive your experience will be the same as mine, because there has been an amplifier revision on the VX-10 (something to do with input sensitivity), but I'm not sure if mine is using the old or new amp. At any rate, I can give input based on my own experience.

My VX-10's auto on doesn't "click" or make any noises when the auto on engages. It's not noticable at all. In terms of how long the VX-10 stays on with no signal, it seems to stay on for about 10-15 minutes without a signal. Hope this helps.

lalakersfan34

* Offical Velodyne Support Thread *

my servo sensor is dead ( f 1500) velodyne say that they dont have any for replacement. is there a way to fix it ,or does somebody have one for sell or trade seris f and uld have a identical sensor chip mayby somone dave a dravier from f serie or uld to sell ??? realy need only sensor...

daran

* Offical Velodyne Support Thread *

Quote:
Originally Posted by lalakersfan34
My VX-10's auto on doesn't "click" or make any noises when the auto on engages. It's not noticable at all. In terms of how long the VX-10 stays on with no signal, it seems to stay on for about 10-15 minutes without a signal. Hope this helps.

Helps a lot...thanks...I was worried that it would be clicking on and off regularly...Oh, I just won on eebay wed night a pair of Infinity Beta 20s for $132 + $40 for shipping...they should sound great with the velodyne!

gregginflorida

* Offical Velodyne Support Thread *

Hi,

I've a few questions regarding to my SPL-1200R EQ features. With the SPL series, there's four presets (movies, R&B - Rock, Jass - Classical, Games) of EQs. While each have it's own characteristic, like the EQ Frequency, Volume Differential, EQ Level Etc.. (I've attatch a file that shown those in the manual).

I would like to ask about this Subsonic Filter Frequency. From what I've found out, Subsonic Filter means "Allows you to block (filter) ultra-low frequencies that your subs cannot reproduce" (correct me if I'm wrong). So if I use the Movies EQ, the Subsonic Filter Frequency would be at 25Hz, while the Jass - Classical EQ would be at 15Hz. So does that means if I use the Movies EQ, all the frequencies 26Hz and below will not be produce from the sub? Even if the soundtrack contains frequencies say... 18Hz or even 15Hz? Will I be losing some of the Dynamic range and the punch in the soundtrack of the movie that's suppose to be reproduce?

If what I've said is correct, does that means that using the Jass - Classical EQ would offer me a more dynamic movie soundtrack? and maybe more punchy as it'll go even lower than the Movies EQ? As the SPL-1200R is capable of reproducing frequency down to 22Hz. Any suggestions? Or experience?

Thanks for any help~!

account

* Offical Velodyne Support Thread *

Hi,
The subsonic filter does block lower frequencies. Your SPL cannot reproduce 15 or 18hz. Humans don't hear much if any below 30hz. By blocking some of the lower (inaudible) frequencies the sub will have more output in the frequencies that can be heard. It's a trade-off, but a good one. Look at the presets as an additional feature and use them as you like. There will be additional punch and volume with the 'movies' preset whereas the 'jazz/classical' preset can indeed go lower but you won't really notice it. Purist's will often only use preset #3. I use preset's #1 for movies and preset #3 for music.
Thanks,
Curt (928) 858-4430 or curt@velodyne.com

curt c

* Offical Velodyne Support Thread *

Quote:
Originally Posted by gregginflorida
Helps a lot...thanks...I was worried that it would be clicking on and off regularly...Oh, I just won on eebay wed night a pair of Infinity Beta 20s for $132 + $40 for shipping...they should sound great with the velodyne!
Nice! Congrats. And BTW, while the VX-10 won't be perfect (after all, it's only $150), it should sound a ton better with your music than the Sony . Enjoy!

lalakersfan34

* Offical Velodyne Support Thread *

yup...can't wait for the beta 20's (eebay Item number: 130184885377)..still have to order the velodyne...and return the sony to BB...I have until the 31st

I'm sure the vx-10 will be great for me in my apt...after all it was only novemeber when I had a lower quality 9 year old sony receiver...and an 8" sony sub

and I'll use my infinity rs1s as rears along with my infinity entra center...it all should sound great on my new denon avr-1707 receiver

thanks

denon AVR-1707 receiver:
http://usa.denon.com/ProductDetails/3253.asp

Infinity Beta 20
http://infinitysystems.com/home/prod...USA&Country=US

gregginflorida

* Offical Velodyne Support Thread *

Has the software been upgraded in the SMS-1 I have been out of the loop if it has should I upgrade and what does the upgrade do.

kjohn

* Offical Velodyne Support Thread *

Hi,
It was upgraded some time ago. It lowered the low frequency roll-off and addressed a potential input overload in some systems.
Thanks,
Curt (928) 858-4430

curt c

* Offical Velodyne Support Thread *

Quote:
Originally Posted by curt c
Hi,
It was upgraded some time ago. It lowered the low frequency roll-off and addressed a potential input overload in some systems.
Thanks,
Curt (928) 858-4430
Great news now how do I find the directions to down load it do I need a special cable. And will it affect my settings if I do so and make me go though the setup process again.

kjohn

* Offical Velodyne Support Thread *

With Fry's selling them at $129, I've decided to pick up a second one to try and solve my placement issue. Basically, I can't seem to generate enough bass to my listening position without rattling things in the room like our fireplace screen. My main use is for music and the occasional movie. My mains are B&W 602s so I'm looking to use the subs to fill out the lower end. My question is, should I hook them up with splitters to the LFE output or chain my mains off of them. My first instinct is to use the LFE output but wanted to see if anyone had any suggestions or experience. I'm driving them with a B&K AVR307. I know this will probably bring up the one big sub or two small sub argument but I don't think one big sub will solve my problem with room harmonics.

ralfwolf

* Offical Velodyne Support Thread *

Hi,
The best method is use a 'Y' (1-male, 2-female) at the receiver. Take the receiver's volume control for the subwoofer to near maximum and use a 'Y' (1-female, 2-male) into each subwoofer.
Thanks,
Curt (928) 858-4430

curt c

* Offical Velodyne Support Thread *

Thanks Curt. That is as I thought. Follow-up question... Several previous posts talk about an update to the input sensitivity on the amp. Is there a way I can tell from the box what version of the amp I have. Maybe something like serial number greater than XXX. What is the official change and is it something I should even be concerned about? I don't seem to have a problem with content triggering the auto on feature but if this update increases the amp's actual input sensitivity then I'd want to make sure I get the updated one.

ralfwolf

* Offical Velodyne Support Thread *

Hi,
There was a sensitivity input increase but I do not have serial number's involved. Both work fine, the difference would be in the sub's volume control setting and on either design, give it plenty of input for optimum performance.
Thanks,
Curt (928) 858-4430

curt c

* Offical Velodyne Support Thread *

Velodyne F-1800RII is there a way to repair or replace the woofer?

engtaz

engtaz

* Offical Velodyne Support Thread *

Hi,
On Monday, contact Velodyne service; service@velodyne.com or (408) 465-2800, ext. 3851 to see what options are available.
Thanks,
Curt (928) 858-4430

curt c

* Offical Velodyne Support Thread *

I found a problem with the SPL 1200R. Since it is remote control sub, you can change the volume. However, my Comcast Digital HD converter remote also changes the volume when you power it off or on. Also, last channel recall button also triggers the volume control. They typically raise the volume on the sub by two or three numbers every time you push those buttons. I have tried two different Comcast remotes and they both do it.
Is it is going to require a different IR receiver on a different freq and possibly a different RC.

jaf14

* Offical Velodyne Support Thread *

Quote:
Originally Posted by jaf14
I found a problem with the SPL 1200R. Since it is remote control sub, you can change the volume. However, my Comcast Digital HD converter remote also changes the volume when you power it off or on.
The 5000R remote also turns my DVD player on/off, etc.

I didn't notice it affect my Moto STB but will experiment.

cavu

* Offical Velodyne Support Thread *

Hi guys,
New to the group. Just acquired an FSR-10, but have no User Manual. The Velo website doesn't seem to offer a download for that model. Anyone/anyplace I can download one from, without too much trouble? Thanks. Dave

Dlswebz

* Offical Velodyne Support Thread *

Hi,
On Monday, contact Velodyne service at; service@velodyne.com or (408) 465-2800, ext. 2848, they should be able to get you one.
Thanks,
Curt (928) 858-4430

curt c

* Offical Velodyne Support Thread *

Hi,

I own a DD18 and have had it for a couple of years now, working flawlessly .... however just a few weeks ago, the little blue status light down the bottom that flashes when you change modes/volume etc. the left half of that light died. Then, just yesterday, the other half of the light died so I have no blue light left at all.

While i suppose i could live with it, not having the light is a bit annoying as I'm not sure if i am changing volume, or if the unit is on etc.
Plus this thing is meant to be a beast ... so having it in fully working condition would be nice

It there an easy way to replace this light?
I live in Australia so we probably don't have the same type of support team you have in the US.
Furthermore, this is not a small unit and I really don't want to have to unplug the whole thing and lug it around unnecessarily!
I'd try fixing it myself, but I just want to ask first before I go and fiddle and possibly break something....

Comments and input would be most welcome
Thankyou for you time
Cheers
KJ

Krazykaj

* Offical Velodyne Support Thread *

Hi,
Please contact Velodyne service manager Dave Santos; dave.santos@velodyne.com to determine the best method to repair your light.
Thanks,
Curt (928) 858-4430

curt c

* Offical Velodyne Support Thread *

I have a FSR18BV that was built Sept. 17, 1998 and it has given me many (9+) years of wonderful bass. My question is I came back from 3 weeks in New York and started to watch a movie and the sub came on automatically and started to pop and crack. I am looking for some trouble shooting tips, or whether it is worth trying to get repaired (Houston, TX location). I have unplugged from the wall for a day then reconnected still popping and cracking when it is turned on. I took the cloth cover off and there is no visible damage. Or just bite the bullet and buy a newer model sub...

cwall64

* Offical Velodyne Support Thread *

Hi,
We still service the FSR-18. I recommend you contact Velodyne service at; service@velodyne.com or (408) 465-2800, ext. 2848. You would only need to return the amplifier, which is easily removed.
Thanks,
Curt (928) 858-4430 or curt@velodyne.com

curt c

* Offical Velodyne Support Thread *

Quote:
Originally Posted by curt c
Hi,
We still service the FSR-18. I recommend you contact Velodyne service at; service@velodyne.com or (408) 465-2800, ext. 2848. You would only need to return the amplifier, which is easily removed.
Thanks,
Curt (928) 858-4430 or curt@velodyne.com
Thank you Curt, I will email them right now!
Chris

cwall64

* Offical Velodyne Support Thread *

I have a Velodyne VLF 1012 that just started to buzz like some sort of interference, thunder sound coming from the box with only the power plugged in. No audio inputs. What could be the issue? Tried another outlet too.... and still buzzes with no connections other than power. When I play a movie, the sub sounds fine.

Raj909

* Offical Velodyne Support Thread *

Hi,
I suggest you contact Velodyne service at; service@velodyne.com or (408) 465-2800, ext. 2848.
Thanks,
Curt (928) 858-4430

curt c

* Offical Velodyne Support Thread *

I'm ready to buy my VX-10.

Is vanns an authorized dealer? has anyone here ever used them? They seem to have the lowest price.

and if I don't use them, any suggestions for on line dealers?

thanks
gregg

gregginflorida

* Offical Velodyne Support Thread *

Quote:
Originally Posted by gregginflorida
I'm ready to buy my VX-10.

Is vanns an authorized dealer? has anyone here ever used them? They seem to have the lowest price.

and if I don't use them, any suggestions for on line dealers?

thanks
gregg
Vanns is an authorized dealer, and so is B&H Photo ($144.99+ shipping at B&H). It's a great sub for that price, IMO.

lalakersfan34

* Offical Velodyne Support Thread *

Quote:
Originally Posted by ribbit
if we saw the same picture from htguide.com ... that person had a DD18 and a HGS15/18. he is using the SMS-1 on the HGS subwoofer
That would make sense.
Curt

curt c

* Offical Velodyne Support Thread *

Quote:
Originally Posted by curt c
That would make sense.
Curt
I agree. I guess I was paying more attention to the DD 18.

ninja12

* Offical Velodyne Support Thread *

Is Velodyne working on any software updates to add anymore great features to the dd series subwoofers? Thanks

Chad

char

* Offical Velodyne Support Thread *

Quote:
Originally Posted by JimP
patrick,

Are you sure that the SMS is going to sleep or is it the sub?

I've got a SMS driving a sub and the sub occassionally goes to sleep if there isn't any low frequency demand.
JimP,

my sub is an IB powered by a Behringer EP1500...it does not have any auto sensing circuitry...when this happens, cycling the amp does nothing..cycling the sms-1 returns everything to normal. Curt has asked me to call him tomorrow.

-patrick

PLincoln

* Offical Velodyne Support Thread *

Hi,

I just hooked up a Velodyne CHT-12 to my Integra DTR-5.4 A/V receiver. The problem is that whenever I turn the receiver on or off, the sub pops really loud...shaking the house loud. I have the sub across the room (the room was pre-wired). So, the sub remains on all the time. I switched the sub to "auto" for the auto turn on function and the popping still happens - both turning on and off. The sub is hooked up via a "pre-out" output. Even when I mute the receiver and then turn it off, I still get the popping sound. However, when I turn the volume down on the Velodyne volume control (i.e., I get now sound coming out of the sub at all), then I do not get the popping sound when I turn on/off the receiver. Any ideas what is going on and how I could keep the sub's volume at a reasonable level - that is, not have to manually adjust the volume level from the sub - and not get this popping sound?

eb5338

* Offical Velodyne Support Thread *

Hi,
If you have another receiver or preamp, try hooking the sub to that, to eliminate it being the Integra. If it's the sub, you need to contact Velodyne service tomorrow at; 408-465-2800, ext. 3851 or service@velodyne.com. The sub's amplifier will need to be sent in for repair.
Thanks,
Curt

curt c

* Offical Velodyne Support Thread *

Ok, so I am continuing to play around with the EQ. I am a little confused when it comes to the "Q" setting. I understand that the "Q" has an affect on the curve. The lower the "Q" setting means a wider impact on the curve. The higher the "Q" setting means a lesser impact on the curve. My question is how would I really use the "Q" to remove a dip at 32HZ for example? I understand that you really have to be cautious when it comes to eliminating dips; but, I just really want someone to explain to me in simple terms how to use the "Q" setting for peaks and dips. I guess an example would do. If I have a dip at 32HZ and I set the "Q" to 3.5, how much of the frequency at 32HZ am I impacting? If I set the "Q" at 10.5 how much of the frequency at 32HZ am I impacting?

Ok, I'm going to stop now because I am getting more confused. Can someone shed some light on this for me or tell me where I can find information on "Q" setting.

ninja12

* Offical Velodyne Support Thread *

Hi,
I'll try to help. You're correct in that the lower 'Q' number has a wider frequency effect and the higher 'Q' numbers affect less frequencies. The 'Q' value is octave related, that is what fraction or percentage of the frequencies in an octave are effected. An octave is a doubling of frequency. So 20hz to 40hz is an octave, 40hz to 80hz is an octave and 80hz to 160hz is an octave. As the frequencies increase so do the frequencies within an octave.
The SMS/DD factory setting for 'Q' is 4.3, which is 1/3 octave, meaning a third of the frequencies within the selected octave will be effected. This third octave 'Q' is what works well for most cases and most users leave it at 4.3. In your 32hz dip case with the EQ bar set at 32hz and the 'Q' at 4.3 you would be affecting a range of about 29-35hz, with 32hz at the center. Keep in mind that most dips can only be eliminated by changing the location of the subwoofer. In the parametric mode you are able to move the EQ bars together for more EQ power, but again don't boost much. You didn't mention the width (frequencies) or depth (db) of your dip so it's hard to give you a 'Q' setting recommendation. If it's extremely narrow you might want to try '10'. You really do need to experiment. Very narrow dips are usually inaudible.
SMS/DD minimum 'Q' setting .3 equals 3.7 octaves, maximum 20 equals 1/14 octave.
Anyone with a better or simpler explanation, jump in. As always feel free to call.
Thanks,
Curt (480) 595-7141

curt c

* Offical Velodyne Support Thread *

Thanks for the clarification. I will chew on that for a while and see how things turn out. I very seldom ever try to boost a dip unless it's a very small dip. Normally, fairly large dips I don't even bother with.

ninja12

* Offical Velodyne Support Thread *

Hi Guys, I've Been Trying To Read All The Past Threads For The Velodyne To Find The Answer To A Question I Have About My Set Up. I Have 1 Hgs-18 And I Just Received A New Dd-18 Yesterday. Sounds Magnificent!! Can I Equalize The Hgs-18 With The Dd-18? Probably Not But Wanted To Know For Sure. Thanks.

HTpurefun

* Offical Velodyne Support Thread *

Hi,
You want to EQ the DD with both subs playing. You need to have the volume level of both subs the same at mic (listening) position.
Thanks,
Curt (480) 595-7141

curt c

* Offical Velodyne Support Thread *

Curt,
Thanks for the help, I really appreciate it.

HTpurefun

* Offical Velodyne Support Thread *

Nice chatting with you. BTW I won't be available on the phone until Monday.
Good Luck on your set-up.
Curt

curt c

* Offical Velodyne Support Thread *

So I have to ask, is the VX10 a worthwhile sub to pair with the CHT Front Row set, or should I look into something a little more powerful? This is for a small-medium-ish room.

UnknownSou

* Offical Velodyne Support Thread *

Hi,
I would certainly recommend looking at the DLS-3750R or DLS-4000R. The CHT satellites are very high quality and the DLS is the update of the older CHT subwoofer which was the mate for the satellites. The remote control of the DLS series also comes in very handy.
Thanks,
Curt

curt c

* Offical Velodyne Support Thread *

Wanted everybody to know the great job Velodyne support did for me, amp was in and out in a week - totally impressed, and many THX.

samandrei

* Offical Velodyne Support Thread *

Curt,
Do you recommend EQ'ing a DD sub to a flat response or to a house curve? I will have a DD-15 for the lower bass and a R-DES controlling the 8" woofers in my Onix Rocket RS1000's for the upper bass. I will have about the highest level of bass control that anyone could dream for! But I want to make sure I'm headed in the right direction when I start this journey. Thanks
Brady

Brady84

* Offical Velodyne Support Thread *

Hi,
I would go for flat but that's up to you. You can have up to 5 different EQ's, one per preset so you're pretty much unlimited.
Curt

curt c

* Offical Velodyne Support Thread *

Hi Curt

I sent the amp from my DD-18 in for repair about a month ago. It isn't under warranty. Just wondering what kind of time I am looking at (ballpark figure). Just want to make sure it didn't get misplaced somewhere....

David Santos was very helpful haveing me try different things to get it to work and not have to be sent in......

2112Raiders

* Offical Velodyne Support Thread *

Hi,
Please contact David at; (408) 465-2819 or dave.santos@velodyne.com.
The repair facility is in California, I'm in Arizona.
Thanks,
Curt

curt c

* Offical Velodyne Support Thread *

Quote:
Originally Posted by curt c
Hi,
Please contact David at; (408) 465-2819 or dave.santos@velodyne.com.
The repair facility is in California, I'm in Arizona.
Thanks,
Curt
Thanx Much

That was easy. Got the UPS tracking info as its on its way back to me.........

2112Raiders

* Offical Velodyne Support Thread *

I tried going for a "flat" response with my DD15, but after doing this I quickly realized that what was flat in my sweet spot was almost the complete opposite in other seating positions (not so much valleys as massive hills). So I ended up having to take a "moderate" approach, trying to come up with something that was generally good for the sweet spot but didn't make other spots almost unlistenable. Beyond that, I kept the whole room a little bit richer in bass than flat would have equated, with a little more emphasis on 15-25hz for the fun of it.

Daniel Tonks

* Offical Velodyne Support Thread *

I think you're going to have to clarify "large".

Edit: post I was responding to has been deleted.

Daniel Tonks

* Offical Velodyne Support Thread *

Hi,
What is the RCA input impedance on the DD-15?
Thanks,
Andy.

nikki_canada

* Offical Velodyne Support Thread *

Hi,
It's 46K.
Curt

curt c

* Offical Velodyne Support Thread *

Curt,

You had answered my question a while back about shipping an HGS-15 on a pallet, but does the HGS-12 also have to be shipped on a pallet using a motor freight company?

JimP

* Offical Velodyne Support Thread *

Hi,
It should be safer shipping the smaller DD's by FEDEX or UPS because they are less likely to be dropped. It's still a risk though and that's why we use pallets and commercial shippers.
Thanks,
Curt (480) 595-7141

curt c

* Offical Velodyne Support Thread *

hi curt, on the manual/brochure of the DD ... I saw that the subsonic filter was bypassable ... was that disabled with ver. 2.2? if not, how do I disable the subsonic filter?

I've already tried changing from 24db/octave to 6db/octave to increase the 15hz freq., did I do it right?

one more thing, since I cannot set the crossover to bypass ... I upped it to 146+-hz to avoid cascading crossovers with the receiver ... am I right or was it unnecessary?

ribbit

* Offical Velodyne Support Thread *

Hi,
You cannot bypass the subsonic filter on the DD. Yes 15hz, 6db will provide the least effect. We roll all our subs off at 15hz or higher. On 2.2 software you can bypass the low pass crossover, otherwise set it at 199 or 146 is fine.
Thanks,
Curt (480) 595-7141

curt c

* Offical Velodyne Support Thread *

what button do I press to bypass the crossover? I've scrolled all the way up and down the crossover range and could not find the "bypass"

this is the DD v2.0 screen capture of the online manual ... it says the subsonic filter is "defeatable", i'm downloading the latest manual now ...

ribbit

* Offical Velodyne Support Thread *

Mike, your suggestions were most helpful ! I can't believe that changing polarity on the SMS-1 made so much difference.

But the phase on the SMS-1 seems to mess everything up for the worse. The distortion levels that have been measured I haven't detected or at least I don't think I have. However, Ilkka tells me that it will be noticed at high levels THD levels will skyrocket (and that's not even at the low, low frequencies).

I trust what Ilkka says. Mike have you gone to see the thread at Home Theater Shack (in the BFD forum) ? It is a concern IMO but again, you can negate any distortion by limiting the sub level in the AVR to the negative range.

I posted in the SVS support thread. Hopefully I'll get a response nice and quick over there.

Heinrich S

* Offical Velodyne Support Thread *

Quote:
Originally Posted by EEBuckeye
Hi Curt..

I am considering the HGS-15X but am a little concerned because a friend of mine owns the HGS-15 (earlier model I guess) and has had the amplifier fixed twice.

Are you aware of this issue in the past and has it been fixed with the latest HGS-15X models? What is the Velodyne warranty?

Thanks!
Make sure you have quick and easy access to a competent service center where you're buying and the store can replace the model with stock at hand should you have issues.

Ferres

* Offical Velodyne Support Thread *

Hi Curt,

I've had a few members ask if the power cord on the SPL is detachable, mine is not and I prefer it that way, but on Subwoofertests.com http://www.subwoofertests.com/testresults.html the SPL1500R photos show a detachable cord. http://www.avtalk.co.uk/forum/index....544&rid=0&SQ=0

rob80b

* Offical Velodyne Support Thread *

I have a SMS-1 and have been using rca outputs to my dual SVS Subs....

I am building Dual 15" TC-2000 subs and will be powering them with Dual QSC 2502 amps...
The SMS-1 only has 1 XLR output, how do I split the XLR signal for both amps...

Thanks

Warp

Warpdrv

* Offical Velodyne Support Thread *

Warp,

An XLR splitter. I think Guitar Center has em.

By the way, your not intending to run all 4 subs at the same time? (and expect to have any hearing afterwards. )

JimP

* Offical Velodyne Support Thread *

Quote:
Originally Posted by JimP
Warp,

An XLR splitter. I think Guitar Center has em.

By the way, your not intending to run all 4 subs at the same time? (and expect to have any hearing afterwards. )
Well I have been informed that the output of a single TC-2K will outclass and outperform in headroom and SQ compared to both of my SVS subs (Plus/2 and Plus) put together. So dual 2K's should push me into a whole different category altogether...

I will be powering each TC-2K with a bridged QSC amp 2500watts, so I hardly think I will need to be looking for more then that... plus I think the SVS subs will just deteriorate the SQ in the room at that point...

But it will be fun to try out all 4 of those nasty's in that room...
So I will need a RCA to XLR adaptor, and a XLR splitter to make this transition...

Warpdrv

* Offical Velodyne Support Thread *

Here are two different graphs for my dual F113 system taken with the subs and mic in the same locations.I would appreciate opinions on these.
phase @ 0

phase @180

RMK!

* Offical Velodyne Support Thread *

Both look pretty good. I think I would favor the first because none of the ripples exceeds 3db. It has a nice handoff to the mains and the number of places you boost is lower than the second image. The dropoff in the second at around 160Hz will probably be audible. What did you think of these settings qualitatively?

mamsterla

* Offical Velodyne Support Thread *

rmk,

Where's your crossover?

JimP

* Offical Velodyne Support Thread *

Quote:
Originally Posted by JimP
rmk,

Where's your crossover?
60Hz for the mains

RMK!

* Offical Velodyne Support Thread *

Quote:
Originally Posted by mamsterla
Both look pretty good. I think I would favor the first because none of the ripples exceeds 3db. It has a nice handoff to the mains and the number of places you boost is lower than the second image. The dropoff in the second at around 160Hz will probably be audible. What did you think of these settings qualitatively?
Thanks for the feedback. For me, there was no audible difference between the two EQ's. The first does appear to provide the flattest overall response. I am concerned about what is happening above 150 Hz on both and will be getting TrueRTA next week and that should provide a more accurate picture of the overall room response.

RMK!

* Offical Velodyne Support Thread *

RMK,

The only thing that jumps out at me are those -12 db cuts at the bottom end.

You don't happen to have your subs in the corners of the room?

JimP

* Offical Velodyne Support Thread *

Quote:
Originally Posted by Daniel Tonks
Quick question.

I've had my DD-15 for about a year now, and I've been noticing recently that the blue "Velodyne" logo on the front has faded in brightness to almost non-existant. It's like half the brightness that nighttime mode was when it was new. Normally I wouldn't be concerned, but I kind of miss being able to easily see the blinking feedback now.

I figure in another couple of months it will be completely gone. Is this, well, normal?
Hi Daniel,
I haver the same phenomena with my DD-18 and would like to know what is happening or better still, what can be done to get the logo-light back to normal. I sometimes wonder if the sub is switched on at all, since I can't tell anymore by just looking at it. the light has become so dim. Any suggestions anybody?

Regards, Christian

Chris_W

* Offical Velodyne Support Thread *

Hi,
Please contact Velodyne service manager, Dave Santos; (408) 465-2819 or dave.santos@velodyne.com.
Thanks,
Curt (928) 858-4430 or curt@velodyne.com

curt c

* Offical Velodyne Support Thread *

Hello

I'm using the SMS-1 to EQ a home made 18" sub poweded by a keiga plate amp.
I'm using a universal remote control to control my system, and setting the whole system in/out of standby is one of the possiblities I have.

However, whenever I turn the system on from standby it seems as the SMS-1 is not turned on.
It is light and I can change the volume from the remote and everything looks OK, but there is no signal passed on to the amp.
If I walk over to the SMS-1 and pushes on time on the + or - button, then the sub will wake up. I'm running the 2.1 software version.

Is this a know issue with the SMS-1? Is it fixed in any software update or will it be fixed in the release that is coming up any day now?

Regards, TEK

Trond-Eirik

* Offical Velodyne Support Thread *

Hello,
I am experiencing a problem with my Velodyne FSR-18. I am not very good at the Audiophile terminology, so I will describe it as best I can.

Durring some of the lowest notes on the "Yes - Symphonic Live (2002)" DVD, on my test tracks ("Starship Trooper," and "And You And I") the sub will distort. Also durring explosions durring "Terminator 2."
I'm 99% sure that I'm playing the unit well within it's range, (Not over-extending it) but it sounds terrible durring those notes.

Everything appears to be fine as I visually inspect it...

Any ideas?
(If you need me to eleborate, please ask. I will explain it to the best of my abilities.)

Pyro6000

* Offical Velodyne Support Thread *

Got my DD-18 today, and I've got to say, I'm quite impressed.

The box isn't much larger than the one for my F-1500R, but the difference in sound quality is truly amazing.

I just did the 321 auto-EQ and will let it break in for about a week before I dive in with the real EQ.

Really, really nice.

kucharsk

* Offical Velodyne Support Thread *

Trond,

It sound like the volume level of the SMS-1 isn't high enough to trigger the plate amp to come out of standby mode. What is the volume level for your SMS-1? If this is the case, you can try a couple of things. First, raise the volume level of the SMS-1 and lower the gain control (volume control) on your sub (amp). The other is (provided your amp has dual inputs) use a Y splitter from the sms1 and input the signal into two of the plate amp inputs.

JimP

* Offical Velodyne Support Thread *

Pyro6000,
I sent you a PM.
Curt (928) 858-4430

curt c

* Offical Velodyne Support Thread *

Hi Curt,
I have been discussing the Velodyne SPL 1500R with another member, and he has been extremely helpful in giving me feedback about his experiences with the subwoofer. I wanted to get your take on it. I have a 24'-24' great room with cathedral ceilings that peak at 13 feet. Right next to the viewing/listening area to the right is a 9 foot opening to an average sized kitchen. Is the SPL 1500 big enough for movies and music in this room? I am not looking for the "ultimate" like a DD-18 may give me, but maybe the next best thing. This system will be used as much more music as for movies. Any information would be greatly appreciated.

Novex

* Offical Velodyne Support Thread *

Hi,
The SPL-1500R is not big enough. You probably have close to 10K cubic feet and that would call for two DD-18's. If the DD-18's are out of the picture, I would consider the SC-1250 outboard amp driving two (you could start with one) SC-15 passive subs. These products are in the SubContractor (SC) series. In this set-up, they will be auto-eq'd together and one remote will control both subwoofers. If you have time, give me a call and we can discuss the options at length.
Thanks,
Curt (928) 858-4430 or curt@velodyne.com

curt c

* Offical Velodyne Support Thread *

I will call when I get a chance. What exactly is the SPL-1500 not big enough for? To shake the walls? Create good enough bass for my seating position once it is calibrated? My old Cambridge Soundworks Powered Sub 1 seemed to excel in movies in this environment. I know it isn't the greatest sub, and could be boomy at times, but at 150 watts it certainly did a decent job for me. Do I really need to pressurize the whole room to get quality bass? Maybe because I am a relative newbie to higher end equiptment, I just don't know what I am missing. I demoed the Martin Logan Depth i the other night, and it seemed to have a lot of impact in a decent sized room during the demo.

Novex

* Offical Velodyne Support Thread *

Hi,
Ideally the SPL-1500R would be used in less than 4K cubic feet. Yes, for quality deep bass you do need to pressurize the whole area. Your old sub was a bass reflex design which is a more efficient design than a sealed box. When music is primary, most prefer a sealed box design such as the SPL's, DD's and SC series. If you choose to go with a bass reflex design, then one or more of the DLS-5000R's would be a good choice.
Curt (928) 858-4430

curt c

* Offical Velodyne Support Thread *

The Cambridge Soundworks is actually a sealed design. I have an optional Slave sub connected to it which brings the power to 200 watts. It sounds like you think the less expensive 5000 would actually suit my needs more than the SPL-1500. Is this true?

Novex

* Offical Velodyne Support Thread *

It depends. I try to point out the best solution. If you're on a tight budget and movies are important then the DLS-5000R would be a good way to go. If on the other hand, music is more important and you're willing to give up some output, most often noticeable on explosions and rumbles, then the SPL-1500R might be a better choice. Compromise choices are never easy. Perhaps your dealer will let you try the SPL-1500R and see how it works in your system. You could always add a second one later.
Curt

curt c

* Offical Velodyne Support Thread *

I guess I assumed the SPL series was the more powerful line over the DLS series. Is the main benefit of the SPL series the auto eq and size? Decisions, decisions...

Novex

* Offical Velodyne Support Thread *

Both the SPL-1500R and the DLS-5000R share the same power amp. And more power does not always equate to louder. The DLS (bass-reflex) is a larger more efficient design (plays louder) utilizing both the rear and front wave of the woofer. A sealed box is usually designed for maximum accuracy and utilizes only the front wave of the driver and by design, gives up output for accuracy. That doesn't mean a bass-reflex design can't be quite accurate or that a sealed box can't play fairly loud, but the primary design criteria is different. Apples and Oranges. There's much to this, that's the reason I suggested you call me.
Curt

curt c

* Offical Velodyne Support Thread *

Quote:
Originally Posted by Novex
I will call when I get a chance. What exactly is the SPL-1500 not big enough for? To shake the walls? Create good enough bass for my seating position once it is calibrated? My old Cambridge Soundworks Powered Sub 1 seemed to excel in movies in this environment. I know it isn't the greatest sub, and could be boomy at times, but at 150 watts it certainly did a decent job for me. Do I really need to pressurize the whole room to get quality bass? Maybe because I am a relative newbie to higher end equiptment, I just don't know what I am missing. I demoed the Martin Logan Depth i the other night, and it seemed to have a lot of impact in a decent sized room during the demo.
Hi Novex,

Just following this thread, comes down to our expectations.
So far Iíve been impressed with the timely address of customer issues and I believe Curt it is really helping out in getting current and potential Velodyne users up and running.
When it comes to us crazy audiophiles we are really trying to get the best out of our systems, as Curt mentioned two DD18ís ($$$$$) would be ideal, and I believe I mentioned two SPL1500rís which would be more reasonable cost wise.

What we are getting is not only bass extension for our mains but energizing the room with clean sub frequencies. In terms of just musical extension the SPL1500R will probably keep you happy and as I mentioned two would be nice. If energizing the room with HT then Curt is correct.
For example I have used an F1000 in a 25x16 for music only and was quite satisfied with the results. The SPL 1500R is now in a 10 x 15 room with the same set up, I tried a CHT model in conjunction with the F1000 but was not happy with results, but the 1500R is just about perfect in delivery clean deep bass while also locking into (energizing) the room but still allowing the music to breath.
Now the most important aspect is how loud do you like your music or movies, I for one like to get to that live experience. Very few people in my entourage, excluding my two brothers, would ever listen that loud. In my experience the majority find anything above background listening too loud.
They are not into this hobby, but there are some who sort of sit halfway between the two.
Also if you wish to obtain the level of audio intensity which Curt is proposing you could always do it in steps, buy one good quality sub and then add another later if you wish to do so.

rob80b

* Offical Velodyne Support Thread *

Hi Curt,
It was nice talking to you yesterday, I learned a lot from you in that short amount of time! I wanted to ask you about hooking up my Cambridge Soundworks 12 inch slave subwoofer to the SPL-1500. Is that possible, and if so will it help much?

Novex

* Offical Velodyne Support Thread *

Hi,
Nice talking to you too. No you cannot use the Cambridge slave sub with the SPL-1500R. The powered Cambridge subwoofer is designed to also power the passive slave unit. You could however use both Cambridge units in conjunction with the SPL-1500R by using a 'Y' splitter at the receiver's subwoofer out jack.
Curt (928) 858-4430

curt c

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