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Question San Francisco, CA - Comcast ( AVS Forum Local HDTV Info and Reception )
Updated: 2008-05-20 22:46:03 (8489)
San Francisco, CA - Comcast

MOD EDIT - Courtesy of keenan:

San Francisco Bay Area Comcast Information
============================================================ ==============

This thread contains posts regarding Comcast HDTV service in the San Francisco-Oakland-San Jose Bay Area. (This covers San Francisco, San Mateo, Santa Clara, Alameda, Contra Costa, Marin, Sonoma, and Napa counties.)

For Solano County see note below.

To summarize status as of August, 2006:

HD Channels:

Note: Not all channels are available everywhere. Check with your local Comcast office, or better yet, post the question here as you will get the most accurate, up to date, information from this group. Having a location/city in your profile helps tremendously.

702 KTVU-DT (FOX) 720p & DD 5.1
703 KNTV-DT (NBC) 1080i & DD 5.1
704 KRON-DT (MyTV) 1080i
705 KPIX-DT (CBS) 1080i & DD 5.1
707 KGO-DT (ABC) 720p & DD 5.1
709 KQED-DT (PBS) (on air 8 p.m. to 6 a.m.) 1080i & DD 5.1

719 INHD (encrypted in most areas) 1080i
720 INHD2 (encrypted in most areas) 1080i (FSNBA-HD see note below)

FSN Bay Area HD (some Warriors, A's and Giants games inserted onto 720, pre-empting INHD2 programming) FSN Bay Area Website-- HD Schedule

722 Discovery HD Theater 1080i & DD 5.1
723 ESPN HD (encrypted in most areas) 720p & DD 5.1
725 ESPN2 HD (encrypted) 720p & DD 5.1
HD Special Events
-- NFL Channel HD (NFL Game of the Week, Weds. and Thurs. Evenings)
-- INHD programming (third INHD feed) whenever NBA game is on INHD
-- Other HD programming TBA

730 HBO HD West (encrypted) 1080i & DD 5.1
732 Cinemax HD West (encrypted) 1080i & DD 5.1
734 Starz HD West (encrypted) 1080i & DD 5.1
736 Showtime HD West (encrypted) 1080i & DD 5.1

Note re encryption: This varies from one head end to the next. Some premiums and/or ESPN HD and/or InHD may be unencrypted in your area, but that will change as soon as Comcast gets all the necessary equipment to encrypt. Only the local HD channels will be "in the clear" once all the head ends have the proper equipment.

Note re ADS: ADS, or Analog-Digital Simulcasting, is when the analog channels are duplicated as digital subchannels. This allows for cheaper, smaller digital boxes as the analog tuner is not needed. ADS also eliminates the need for MPEG encoders in the DVR's. The primary advantage is the elimination of interference typically associated with analog signals.

Most 750/850MHz systems in the Bay Area have implemented ADS. The surest way of obtaining the digital versions of the analog channels is to incorporate at least one Motorola 3412 STB in your household. Once the headend receives the signal that you're in an "ADS-ready" area, your other STB's will automatically start using the digital channels. To find out if you're receiving the digital channels, tune both of your tuners to channel 2, go in to the diagnostics menu, and go to "d06 CURRENT CHANNEL STATUS". If both tuners say 'QAM 256" then you're receiving the digital version of the channel. If they say "Analog" then you are receiving the analog version of the channel.

Note re 550 Mhz systems: Not all (or any) HD channels may be available in some Bay Area systems because they are not yet "rebuilt" to either 750 mHz or 860 mHz and thus have less bandwidth to devote to HDTV. As it stands August 2006, there doesn't appear to be any plans to upgrade these systems to bring parity with the rest of the SF bay area. The prevailing assumption is that as we move closer to the analog OTA shutdown date, Comcast will be moving analog channels to digital, and thus, freeing up bandwidth for more channels and services on these systems. This looks to be a long and slow process covering years so don't expect anything new to appear on these systems anytime soon. On these systems you will NOT get: INHD*, INHD2,* FSN Bay Area HD*, Showtime HD, KRON HD and/or HD Special Events among others depending on the particular system.

But, you will pay the same rates as subscribers who do receive the full complement of channels and services. This is an inequity that Comcast, to date, has not addressed and continues to remain silent on.

These systems are located in, among other areas,

Antioch
Hayward
Los Gatos
Milpitas
Pittsburg
San Leandro
San Lorenzo
Santa Rosa
Saratoga
Sunnyvale(parts)
Vallejo

* INHD and INHD2 are available in areas of Saratoga, Milpitas and Los Gatos even though these are primarily 550 Mhz systems.

Note: Solano County. Information obtained from Comcast subscriber heyjjjaded in Vacaville.

1. Our local HD channels are all out of Sacramento
2. Unlike Sacramento though, all of our HD channels are in the 700's (the way they are in San Francisco)
3. We get standard network non-HD channels (NBC, ABC, CBS, Fox) from both Sacramento & San Francisco
4. The 800 telephone number on our Comcast brochure puts us through to the bay area
5. Our HD problems (break-ups, audio-drops, failure to switch from INHD2 to FSN HD) almost always coincide with the same problems reported by the Sacramento customers

For further Sacramento information, see the Sacramento Comcast Thread


HD Capable Set Top Box/Firmware:

Motorola 5100 and Motorola 6200

The 6200 has a faster processor and two firewire (IEEE 1394) ports.

Firmware 7.15 (7.10 in some areas). DVI and Firewire are activated with both versions but are more stable and user friendly with 7.15.

Current software is 51.88-2002.

See the rest of the thread, below, or the 5100/6200 thread in the HDTV Hardware forum for more specific information.

HD-DVR/Software:

Motorola 6412-- first became available in December 2004. (6208 was originally projected to be available November/December 2003). Costs extra $9.95 per month (or $4.95 per month more than a non-DVR HD STB rental from Comcast) above what you are otherwise paying for now.

Software for the HD DVR the iGuide, by Guideworks, a joint venture of Comcast and Gemstar-TV Guide. Software for all other HD boxes will eventually be the iGuide but has not yet been downloaded to them as of February 17, 2005.

Current firmware version for the 6412:

Current software version for the 6412: 71.44 1203 (revision should be coming in the next couple of months)


Motorola 6412 PIII--same as 6412 listed above but has HDMI video output vs DVI for the above 6412.

Current firmware version for the 6412-PIII: 12.31


Motorola 3412--same as 6412 PIII only it has no analog tuner. The 3412 is a digital-only DVR and can be used only on systems where ADS has been implemented.

Current firmware version for the 3412: 12.22


Costs:

Limited basic cable, which is required for all subscriptions, ranges from $9 to $17 per month depending on your area. HD STB rental (non-DVR) is $5 per month. To get INHD and ESPN HD, if encrypted, you need Digital Classic tier at $9.95 per month. Premium HD channels, if encrypted, are received with any a la carte or package subscription that includes the SD versions of those channels.

HD-DVR (6412-3412) cost: $4.95 more per month than the standard HD STB. To be eligible to rent the DVR you must have a subscription to Standard Cable and at least Digital Classic--average cost--$57

Note: All the above prices prices and packages will vary somewhat from area to area, check with others in your location and/or contact the local Comcast office that serves your area.


I will update this summary as information changes. If anyone has different or updated information to the above, please post it to this thread and I will incorporate it.

Answers: San Francisco, CA - Comcast ( AVS Forum Local HDTV Info and Reception )
San Francisco, CA - Comcast

Quote:
Originally posted by mds54
My current readouts are as follows:
SNR: 34.0 Good
AGC: 77% Fair
Error counts:
Uncorrectable: 0000
Correctable: (fluctuates between ~400-900)

Ok experts, what is this telling me? Would this account for
my intermittent dropouts? Do I need to have Comcast check out my system?
That AGC number is kind of high, it means the box is working harder to get a good signal, which seems to be reflected in the correctable error count number. If you haven't done so already, I would remove all splitters and joiners in the line and try plugging the cable to the STB directly from the feed that enters the house. If you still have bad numbers then call Comcast out to check the problem. If the numbers improve then you know it has something to do with your splitters, joiners and connections. If you are using splitters, use the ones that have at least 860MHz bandwidth, using the 2 gig ones used for sat connections will work good too.

keenan

San Francisco, CA - Comcast

So I live in the San Carlos area, and just got my hd box hooked up a couple of days ago. Its a motorola 5100, and the picture is great!

However, I am not getting DD5.1. When I first got it I tried hooking it to my Denon 3803 with both the optical and coax connections and neither of them could pick up a DD5.1 signal even when the show claimed it was in 5.1. So yesterday I went to my local office and just in case switched and got a new box. Last night I hooked it up and boom on discoverey HD both monster garage and american chopper were in beautiful 5.1.

So I am thinking great! Problem solved.

So today I turn back on the TV and I am seeing the same problem with nothing getting picked up in 5.1. When they showed American Chopper today it wouldn't pick up as in 5.1 even though the show claimed it was. I even ordered Cinemax, and MaxHD was playing Matrix Reloaded, and before the show it said "This is broadcast in HD and DD5.1"; however, no go. The signal being picked up by my Denon is PCM and not true digital.

So whats going on? I saw someone in another AVS forum claim its just sheer laziness on the broadcasters not truly turning it on, but is it really THAT prevelant?

Toth

San Francisco, CA - Comcast

Quote:
Originally posted by Toth


So whats going on? I saw someone in another AVS forum claim its just sheer laziness on the broadcasters not truly turning it on, but is it really THAT prevelant?
Go to the 5100 menu page and select setup. Toggle down to audio and press enter.

Set "Set volume to optimal stereo" to Yes
Set "Audio output" to Advanced
Set "Compression" to None
Set "Stereo Output" to Matrix Stereo

That should do it.

keenan

San Francisco, CA - Comcast

OMG duh!

Seriously I didn't think about it when I saw matrix'd stereo. The words didn't click. Oh well thanks that did the trick! Although I have to ask what the hell is wrong with comcast... I'm not expert or anything but if this gave me a bit of a problem, how the hell is someone that is totally not tech-savy going to figure this out?

Figures... I mean there is no manual that comes with the box, and when I called tech support briefly they didn't know a damn thing. They didn't even suggest what you did at all.

Toth

San Francisco, CA - Comcast

Quote:
Originally posted by Toth
OMG duh!

Although I have to ask what the hell is wrong with comcast... I'm not expert or anything but if this gave me a bit of a problem, how the hell is someone that is totally not tech-savy going to figure this out?

They didn't even suggest what you did at all.
That's one of the reasons AVS Forum exists, We have all the answers, well a few of them anyways...

keenan

San Francisco, CA - Comcast

Thanks keenan.
Strange....today's readings show an AGC of 79% (higher), but now it
says "Good" instead of "Fair". Does that make sense? Also, the Correctable
error counts are now at 0000. I do have a Comcast service call later today....

Quote:
Originally posted by keenan
That AGC number is kind of high, it means the box is working harder to get a good signal, which seems to be reflected in the correctable error count number. If you haven't done so already, I would remove all splitters and joiners in the line and try plugging the cable to the STB directly from the feed that enters the house. If you still have bad numbers then call Comcast out to check the problem. If the numbers improve then you know it has something to do with your splitters, joiners and connections. If you are using splitters, use the ones that have at least 860MHz bandwidth, using the 2 gig ones used for sat connections will work good too.

mds54

San Francisco, CA - Comcast

Quote:
Originally posted by mds54
Thanks keenan.
Strange....today's readings show an AGC of 79% (higher), but now it
says "Good" instead of "Fair". Does that make sense? Also, the Correctable
error counts are now at 0000. I do have a Comcast service call later today....
You got me, does seem counter to how I thought that reading worked, let us know how the service call turns out..

keenan

San Francisco, CA - Comcast

Sometimes I think Comcast believes their customers have money to burn or money trees in their back yard. Time to regulate the industry.

Brian Conrad

San Francisco, CA - Comcast

ah...but according to Andrew Johnson, this price increase is to pay for the infrastructure improvements and the improved call center support

seems I missed out on the benefit of those...of course my bill doesnt (up 6.9%).

Anyway, if you get a raise..just pretend it's out of my bill..that would make me feel better since you desire it.

ps...Dont talk to me about ovens...our 4 yr old jennair, that has never had an issue before...stopped working 2:30 hours into cooking a 25lb turkey...just started flashing error codes and wouldnt reset or cook...fortunately the neighbors were heading out and we finished it (and everything else) off in their kitchen...after all that it turned out perfect...nice and juicy

of course the oven repair bill will probably equal several months of comcast

davisdog

San Francisco, CA - Comcast

Quote:
Originally posted by DCTDictator
DVRs - not going out Tuesday. Pushed up a couple weeks, maybe sooner if luck holds out. They are in the hands of selected employees for testing. Stock still very limited. No hard decisions regarding self installs, it may be up to the areas to decide.
I just don't get it. How is it that people in the Midwest and East coast are trading in their 6208's for 6412's and we're still without a DVR??? I thought there were no "head-end dependencies" for the DVR which leads me to believe if it works for one area, it works for all areas.

fender4645

San Francisco, CA - Comcast

Quote:
Originally posted by fender4645
I just don't get it. How is it that people in the Midwest and East coast are trading in their 6208's for 6412's and we're still without a DVR???
Yep, that's what gives me a severe case of heartburn, why the hell is that?

Comcast have something against the west coast or something?

keenan

San Francisco, CA - Comcast

Quote:
Originally posted by davisdog


ps...Dont talk to me about ovens...our 4 yr old jennair, that has never had an issue before...stopped working 2:30 hours into cooking a 25lb turkey...just started flashing error codes and wouldnt reset or cook...fortunately the neighbors were heading out and we finished it (and everything else) off in their kitchen...after all that it turned out perfect...nice and juicy

of course the oven repair bill will probably equal several months of comcast
Use a Weber, best turkey I have ever had, they do a great job cooking those birds..

keenan

San Francisco, CA - Comcast

Quote:
Originally posted by DCTDictator
DVRs - not going out Tuesday. Pushed up a couple weeks, maybe sooner if luck holds out.
Just some further input, FWIW......
Svc tech at my house today said don't expect to even
see the first available units until the *end* of the year......

mds54

San Francisco, CA - Comcast

Quote:
Originally posted by keenan
You got me, does seem counter to how I thought that reading worked, let us know how the service call turns out..
Follow-up from svc tech visit:
The cable from the street box (which he could not even find) to my home
is carrying a very weak signal, which should account for my problems.
The line is reading ~7; he said it should be at least ~13. New svc call has
been placed for Monday to have my box located and new cable installed.
Sound legit??? If anyone is interested, I'll keep ya posted.....

mds54

San Francisco, CA - Comcast

Quote:
Originally posted by mds54

Sound legit??? If anyone is interested, I'll keep ya posted.....
Yes it does.

keenan

San Francisco, CA - Comcast

Anyone else having problems getting INHD and INHD2? I came home last night and INHD, INHD2, and the HDSE channel all show a blank screen, or a freeze frame of the prior channel viewed (like it's behaved when they blacked out baseball games).

-Tim

tmaestas95

San Francisco, CA - Comcast

...nevermind...they're back....

tmaestas95

San Francisco, CA - Comcast

Quote:
Originally posted by tmaestas95
...nevermind...they're back....
Hi - INHD 1&2 are not back yet for Pleasanton - still freeze frames when you change to those channels.....

ricknish

San Francisco, CA - Comcast

Quote:
Originally posted by fender4645
I just don't get it. How is it that people in the Midwest and East coast are trading in their 6208's for 6412's and we're still without a DVR??? I thought there were no "head-end dependencies" for the DVR which leads me to believe if it works for one area, it works for all areas.
My local office (Mountain View) is just a couple of blocks from my house, so I stop by on occasion to check out the news on VOD and DVR. Their 'take' is that VOD will rollout before the DVRs and they went to training two weeks ago for VOD. Some of the San Jose employees are currently 'test driving' VOD, so my local office reps think that VOD will be available sometime in December, but they are very reluctant to talk about a date. The DVRs will probably not happen in my area until after December.

web

web

San Francisco, CA - Comcast

Quote:
Originally posted by web
My local office (Mountain View) is just a couple of blocks from my house, so I stop by on occasion to check out the news on VOD and DVR. Their 'take' is that VOD will rollout before the DVRs and they went to training two weeks ago for VOD. Some of the San Jose employees are currently 'test driving' VOD, so my local office reps think that VOD will be available sometime in December, but they are very reluctant to talk about a date. The DVRs will probably not happen in my area until after December.
I believe most (if not all) Bay Area CS centers have received training on the DVR -- I know for a fact the Diablo Valley region has. I know Comcast is putting their marketing dollars toward VOD in our area however technically speaking, the DVR and VOD have no bearing on each other. Just because VOD is not available in a certain area doesn't mean that are can't deploy DVR's. We already know it's going to be a "soft" rollout so I really don't know what's stopping them from rolling it out.

fender4645

San Francisco, CA - Comcast

What confuses the DVR/VOD issues even further is that the "average" Comcast employee does not know the difference between the two...

keenan

San Francisco, CA - Comcast

i called comcast tonight and the customer service rep said that the DVR would not be ready for my area, but he'd update my box when it became available in the next month. i asked would he deliver a new box and he said no, he'd just reprogram my box to be a DVR. i asked to speak to a supervisor and re-asked my questions. also asked him to explain to his guy that a DVR requires a hard drive.

anyway, they put me on the "VIP" list to notify. apparently San Francisco has the DVR. but Danville area does not and will not until late December or early January.

has anyone heard anything different about the DVR in this area? what capacity is it btw? and can we hack it like we have done with our Tivo's to increase capacity? (or just add external storage). is DVI active on the new DVR box? so many questions....

thanks,
Gareth

gdebruyn

San Francisco, CA - Comcast

Quote:
Originally posted by gdebruyn
so many questions....
...and such bad answers...

...as Keenan just commented..this is another example of many Comcast employees not having a clue about the difference between VOD and DVR..

SF does have VOD, but nobody in the bay area has a DVR...obviously you can't majically add a Harddrive to the box you have (and the VIP list is a joke to make you stop calling). DVR's are expected to be available in the Bay Area in December (barring anymore predeployment issues).


HD is 120Gb (rather small)
No you can't hack it...they might add external expansion in the future,but it is not currently available
yes, DVI is enabled (it should be enabled on all HD boxes now)

davisdog

San Francisco, CA - Comcast

Quote:
Originally posted by gdebruyn
has anyone heard anything different about the DVR in this area?
The time frame you were given is about right. I believe there are employees testing the boxes in the bay area now, basically ensuring that everything works correctly on each cable system. Assuming all goes well, they should be available by the end of the year.

Quote:
is DVI active on the new DVR box?
As for technical specs, Firewire and DVI ports will be functional upon release.

Quote:
and can we hack it like we have done with our Tivo's to increase capacity? (or just add external storage).
All Comcast areas are deploying the 6412, which is a dual tuner DVR with a 120GB hard drive. That will hold roughly 12 hours of HD, 120 hours of digital, and probably about 100 hours of analog programming. According to a post in another thread, you can't just add a hard drive or swap drives inside the box, as the box is programmed with the actual serial number of the included drive. It's possible that at some point we will be able to add a USB or firewire media drive, but for now, archiving to D-VHS is the only option.

nightowl

San Francisco, CA - Comcast

Did anyone else in the Tri-Valley area last night have a problem with the Comcast signal during the ESPN Sunday night game between Oak / Den. (Ch 723) Sometime around 5pm I lost the ESPN channel and all I got was the "program to begin soon" sign. Then the game came back on for about an hour...and then lost the signal again just before halftime. Had no signal for the remainder of the 2nd half. I switched over to ch 703 (nbc) to watch Shrek in hd...and that channel also was out for most of the evening. Anyone else have a reception problem or was it just me.?

NorCal

San Francisco, CA - Comcast

Yes, in Berkeley--same as you.

millerwill

San Francisco, CA - Comcast

Maybe I've been scanning this section too fast but I just noticed last night that there is now an HDTV section in OnDemand. Nothing there at the moment I'm really interested in though maybe I'll try one of the IMAX movies just to see how it is.

Brian Conrad

San Francisco, CA - Comcast

Quote:
Originally posted by millerwill
Yes, in Berkeley--same as you.
Same here in Santa Rosa, thank goodness for DirecTV, no problems there, what a game!!! Fantastic finish, snow, the Raiders arch-rivals and we won in the last seconds, for once something to cheer about....meanwhile, on the other side of the bay..

keenan

San Francisco, CA - Comcast

This is a letter to the editor published in yesterday's SF Chronicle:

Quote:
Comcast lacking in HDTV choices

Editor -- Walnut Creek may be served by two cable companies, as Todd Wallack's article ("Comcast upgrade on track," Sept. 30) states, but when it comes to HDTV, it's like living in a Third World country.

Comcast offers no HDTV at all. Astound, which I have, offers only a few channels of HDTV, not including CBS, ABC, Fox or Fox Sports Channel: in other words, the channels that carry most of the sports in our area.


CHARLES AMUNDSON
Walnut Creek

SonomaSearcher

San Francisco, CA - Comcast

Quote:
Originally posted by keenan
No game here in Santa Rosa, but hey!, we have the DNC on at least four channels showing the same damn thing...

Jim
This is a known problem in the Oakland/Berkeley/Emeryville area and Comcast is "working on it." Problem is obviously originating at the head end. No known ETA on the fix.

SonomaSearcher

San Francisco, CA - Comcast

A's/Rangers game is rain delayed, one out in top of 8th.

Even the upconverted SD looks outstanding when compared to FSN Bay Area in fuzzy analog.

Saturday's A's/Rangers game will also be offered in HD. They popped a schedule of HD games up on the screen around the 4th or 5th innning.

I hope they do more away games in HD. If they can do this away A's game in HD, why not every other away game where the home team has its own HD production?

SonomaSearcher

San Francisco, CA - Comcast

Quote:
What channel is CBS on in Fremont if INHD2 is on 186?
Good catch of my typo. Sorry about that. INHD2 is 196. CBS is 186.

-Sean

smnorton

San Francisco, CA - Comcast

I can't believe it, Comcast finally added INHD1/2 today, but today was also the day I had my voom installed!! I find it funny, but now after I've seen INHD1/2 I am going to keep both for a while, and see which one I decide to keep. It was because I didn't get these channels I decided to get Voom, but Voom is great and I'll be able to watch the tyson game in hd for free Thnx comcast!!

dailowai

San Francisco, CA - Comcast

Want to report that HD is now available in Emerald Hills, along with HSI. The switchover to the new system happened on Monday, but it took me three days to get Comcast to acknowledge the change.

After the switch to the new lineup, my digital box would not register the changes, despite being flashed by Comcast twice. Thus, I could not see if HD channels were actually part of the new lineup, and was unsuccessful in arguing with the CSRs, who kept telling me that HD would not be available in my area until at least Sept or Oct.

However, after some recent frustrating experiences, I do want to give props to the tech support rep who helped me last night. He took about 30 minutes troubleshooting the problem that I was having and finally was able to fix it where two other reps had failed miserably. This allowed me to confirm that the HD channels were part of the new lineup and schedule (this is silly, should just be able to pick up a box) an install. He also set up an install for HSI at the same time. In all, a pleasant and fulfilling comcast experience after some frustration.

I must say that even this helpful and relatively well informed rep had some bad info. When I requested a 6200, he told me that they were not yet available. I told him I needed firewire (he actually knew what that and DVI were!) and he requested it for the install. We'll see what the tech shows up with.

After two months in our new house with dial up and no HD, we are happy to be reentering the 21st century.

bfisch

San Francisco, CA - Comcast

Does anyone know if the Motorola DCT-5100 or 6200 outputs on all of its ports simultaneously?

I'd like to connect the DVI and component outputs to my monitor and the S-video output to my TiVo (this is for recording SD programs on the TiVo).

Jerry Gardner

San Francisco, CA - Comcast

Quote:
Originally posted by SonomaSearcher
I hope they do more away games in HD. If they can do this away A's game in HD, why not every other away game where the home team has its own HD production?
According to the schedule DCTDictator passed out, there are 5 "non-home" games that are going to be in HD:

A's @ Texas (7/31)
Giants @ Pittsburgh (8/11)
Giants @ Pittsburgh (8/12)
Giants @ Atlanta (8/27)
Giants @ Colorado (9/7)

fender4645

San Francisco, CA - Comcast

Quote:
Originally posted by Jerry Gardner
Does anyone know if the Motorola DCT-5100 or 6200 outputs on all of its ports simultaneously?

I'd like to connect the DVI and component outputs to my monitor and the S-video output to my TiVo (this is for recording SD programs on the TiVo).
Yes. I have both DVI and S-video hooked up to the same TV, and can hit PIP and see both inputs (DVI main, S-video windowed). It also does the audio out (L/R and digital) at the same time.

cyberbri

San Francisco, CA - Comcast

InHD2 has not returned for me as of 9:30 am this morning. Anyone else in the Bay Area with the same problem-- Comcast not switching 196 back to the InHD2 feed after the game?

This is one very good reason to have a separate channel for FSN HD. Comcast has this problem in other areas (Boston)-- less than smooth swtiching back and forth between the HD game and the InHD2 feed.

Another good reason to have a permanent FSN Bay Area HD channel is that the 4:3 pillar boxed SD upconverted material looks 100 per cent better than fuzzy analog FSN Bay Area on channel 40. Put a pattern of some kind in the side pillars, like ESPN does, and it will look very finished and professional.

SonomaSearcher

San Francisco, CA - Comcast

I got a call from Brian Roberts' office (CEO of Comcast) today on the situation in Saratoga. They said that there are no plans to upgrade Saratoga/Milpitas/Los Gatos to provide any further HDTV channels. I pressed hard on how that could be, and the woman, Cynthia Asbury, said that she went to the 'very top' and there are simply no plans. It might happen a year or two out, but probably not sooner.

Too bad, really. I will go back to the City of Saratoga and continue my efforts to replace Comcast. Not what I wanted, and I am not sure anyone else will do better, but Comcast has made their decision not to support Saratoga/Milpitas/Los Gatos, and we must make a decision not to support them.

Bob

bpearse

San Francisco, CA - Comcast

bpearse,

I find it hard to believe Comcast has "no" plans to upgrade your system beyond 550 Mhz. I am sure Comcast must have plans to upgrade every system to 750 Mhz or more, it's just a matter of when. (The only thing that might hold it up is difficulties with the franchising authority-- such as the franchise contract may expire soon and the franchising authority is indicating it will not renew the franchise with Comcast. Comcast's reasoning would then be: Why spend a lot of money on rebuild when they soon won't be able to make any income from it?)

Perhaps the person from the CEO's office didn't fully understand what your concern was.

Also, bandwidth for HD can be freed up by eliminating analog channels (or converting them to digital only channels). So even without a rebuild, more HD is definitely possible.

SonomaSearcher

San Francisco, CA - Comcast

Well, a year or two is a long time to sit around and wait, when there's DirecTV and Voom, etc. out there.

cyberbri

San Francisco, CA - Comcast

Quote:
Originally posted by bpearse
I got a call from Brian Roberts' office (CEO of Comcast) today on the situation in Saratoga. They said that there are no plans to upgrade Saratoga/Milpitas/Los Gatos to provide any further HDTV channels. I pressed hard on how that could be, and the woman, Cynthia Asbury, said that she went to the 'very top' and there are simply no plans. It might happen a year or two out, but probably not sooner.

Too bad, really. I will go back to the City of Saratoga and continue my efforts to replace Comcast. Not what I wanted, and I am not sure anyone else will do better, but Comcast has made their decision not to support Saratoga/Milpitas/Los Gatos, and we must make a decision not to support them.

Bob
This is disturbing news, I wonder what the outlook is for Santa Rosa. bpearse can you PM me Cynthia Asbury's email, or whoever you sent it to originally? And maybe a copy of the email?

I find it tough to believe Comcast would take that approach, "sorry, no plans, what you have is what you get" although SonomaSearcher could be right about the franchise agreement.

Jim

Comcast 2% Club

keenan

San Francisco, CA - Comcast

Quote:
Originally posted by bpearse
I got a call from Brian Roberts' office (CEO of Comcast) today on the situation in Saratoga. They said that there are no plans to upgrade Saratoga/Milpitas/Los Gatos to provide any further HDTV channels. I pressed hard on how that could be, and the woman, Cynthia Asbury, said that she went to the 'very top' and there are simply no plans. It might happen a year or two out, but probably not sooner.

Too bad, really. I will go back to the City of Saratoga and continue my efforts to replace Comcast. Not what I wanted, and I am not sure anyone else will do better, but Comcast has made their decision not to support Saratoga/Milpitas/Los Gatos, and we must make a decision not to support them.

Bob
It's the same situation in Sunnyvale. What they said is that there are many upgrades in the Bay Area to provide high-speed internet that need to be completed first before they look into upgrading existing 550MHz systems. There are over 100 people working on upgrading the San Jose system now. I could not get any date from Comcast as to when DiscoveryHD or InHD's will be available in Sunnyvale. They said they we are in pretty good shape, compared to other neighborhoods, since we do get HSI and some HD channels.

Does VOOM carry FSN HD, anyone?

clau

San Francisco, CA - Comcast

Quote:
Originally posted by keenan
This is disturbing news, I wonder what the outlook is for Santa Rosa. bpearse can you PM me Cynthia Asbury's email, or whoever you sent it to originally? And maybe a copy of the email?

Jim,

I listed several contacts above, but let me re-list them and include Cynthia's contact info as well:

Brian Robert, CEO of Comcast: brian_roberts@comcast.com
Erika Githens, executive escalations: Erika_Githens@cable.comcast.com, 925-431-7044
Susan Nichol, Susan_Nichol@cable.comcast.com
Cynthia Asbury, Brian Roberts office: Cynthia_Asbury@cable.comcast.com , 215-640-8964

I strongly recommend working with your local city's franchise organization, whose number appears at the bottom of your Comcast bill.

Cynthia called me, probably to avoid a 'paper trail'. I have never gotten any sort of email response with any details. However, here is the letter I replied back to her with, and copied the City of Saratoga:

==================

Cynthia,

Thank you for your call today regarding the Saratoga situation. Your news was of course very disappointing, but I do appreciate your response. I am copying members of the City of Saratoga staff who are responsible for Comcast's franchise in Saratoga. They are also trying to get to the bottom of this, and I wanted to make sure we are all sharing the same information.

You commented that "there are no plans to address the Saratoga situation". It is distressing that Saratoga will not be getting an upgrade to our cable system in the foreseeable future. My understanding is that 98% of the country has been upgraded based on the following article which quotes a Comcast executive.

http://www.cedmagazine.com/cedailydi...aily040701.htm

I had assumed from this article that the Saratoga/Milpitas/Los Gatos head end was the 'Northern California Bay Area' issue mentioned in the 4th paragraph and that we would finally get upgraded in the next 3 months as mentioned. I hate being treated at the bottom 2% of the entire country, but at least we could see an end to the poor treatment by Comcast. Now, based on your comments, we must assume there is no foreseeable end to the poor service by Comcast.

I am not sure why Saratoga deserves such poor treatment, but I accept that there must be business reasons why Comcast has made this decision. I of course urge the City of Saratoga to look at our alternatives given Comcast's decision not to bring Saratoga out of the 'bottom 2%' of cable service.

Bob Pearse

==========

Now we will see if the City takes any action.

bpearse

San Francisco, CA - Comcast

Excellent, thanks.

Jim

Comcast 2% Club

keenan

San Francisco, CA - Comcast

Quote:
I can't believe it, Comcast finally added INHD1/2 today, but today was also the day I had my voom installed!! I find it funny, but now after I've seen INHD1/2 I am going to keep both for a while, and see which one I decide to keep. It was because I didn't get these channels I decided to get Voom, but Voom is great and I'll be able to watch the tyson game in hd for free Thnx comcast!!
Dalowai, what part of Castro Valley are you in? The reason I ask is that I believe parts of Castro Valley, Hayward, and San Leandro are on the same system head-end, and it would be great news if INHD1/2, and especially FSN HD, were now available for these customers.

I am currently living part-time in San Leandro, and recently tried and quickly dumped Comcast due to their very limited selection of HD channels on the 550 Mhz system here. So I have no way of confirming if the A's/Giants HD broadcasts, or INHD1/2 are now available at my location.

It's a shame that it is so hard to get reliable answers from Comcast CSR's as to local availability of HD channels. If it wasn't for this forum, I'd be completely in the dark. If I can confirm that the A's/Giants HD broadcasts are now available on Comcast in my area, I might be willing to go back on a limited package just for that reason alone.

Otherwise, I'm glad I stuck with DirecTV, especially with their recent announcement of HD Olympics and NBC HD in owned and operated areas. KNTV is the one channel I can't get OTA in San Leandro, so I will no longer need Comcast just to watch Jay Leno and Olympics in HD. But the A's/Giants in HD is a big draw, and I'm surprised Comcast isn't finding a way to make these broadcasts available to all of their local HD customers - it's killing me to miss out on this.

Dick Diablo

San Francisco, CA - Comcast

bpearse, disappointing answer but good work in at least getting an answer from the top.

Have any of your saratoga contacts been working with Los Gatos and Monte Sereno to try to work on a joint solution/provider alternative?

In the interim, is comcast providing a customer satisfaction credit of some sort to sarmilgatos (and sunnyvale) since the pricing is the same as other areas but the HD offerings are less?

tivoyahoo

San Francisco, CA - Comcast

Quote:
Originally posted by tivoyahoo

In the interim, is comcast providing a customer satisfaction credit of some sort to sarmilgatos (and sunnyvale) since the pricing is the same as other areas but the HD offerings are less?
I'm in sunnyvale, and while i would love to see this i'm not going to be holding my breath...

mossym

San Francisco, CA - Comcast

Anyone know a sports bar or restaurant that will be showing the Giants in HD tonight? In other words, where can sunnyvale/sarmilgatos subscribers actually see FSN HD?

tivoyahoo

San Francisco, CA - Comcast

Quote:
Originally posted by cyberbri
Well, a year or two is a long time to sit around and wait, when there's DirecTV and Voom, etc. out there.

Well, the year or two estimate is mine, not Comcast. Their official statement was "we have no plans to upgrade Saratoga". It is my interpretation that it is 1-2 years.

As far as DirecTV (and Dish), they really are not as good as Comcast when Comcast is providing its normal service. Mostly because Comcast provides 1394 output and no one else does. Also, Comcast just has a very strong HDTV offering usually. VOOM is no doubt the best, but lack of a PVR or 1394 out is a killer. Anyone I go with needs to have either a (HD) PVR or a unit with 1394 output for time shifting.

So I am left without any real options at this point. But I have decided I will drop Comcast for any TV service and go with DirecTV for thier Tivo boxes (non-HD). I will just go OTA for HDTV for now.

bpearse

San Francisco, CA - Comcast

Quote:
Originally posted by tivoyahoo
In the interim, is comcast providing a customer satisfaction credit of some sort to sarmilgatos (and sunnyvale) since the pricing is the same as other areas but the HD offerings are less?
This is very possible. Comcast has been very good to me in providing discounts when their service has not been up to par. I am sure they would do so for Saramilgatos and other residents who get less than a proper offering. But my issue is not money. I am willing to pay full price or even more but I need to have the full offering. The offering they have now is useless to me as I get all of it already OTA (except ESPN which I do not care so much about).

bpearse

San Francisco, CA - Comcast

For the people in the Saramilgatos area you can get a credit for services that you are not recieving, I am getting $10 a month off for 6 months, that was what I was told was the possible date for our system upgrade, but you need to call and do some serious complaining to get it, it took a supervisor to do it. Anyway, I suggest that you all do what bpearse said and file a complaint with your franchise authority, I've already filed with mine in Milpitas. The reasoning for the delay in our area is that Comcast wants to upgrade the 330 Mhz system to completion before they will even consider upgrading our 550 Mhz system and while I agree that they should upgrade that system I feel that it should be done inconjunction with upgrading the other systems not to the exclusion of others. Excluding customers is not a good business practice.

Mikef5

San Francisco, CA - Comcast

You know, Mike, I think you are right about the 330MHz upgrade being first in line. I just wish Comcast would just say that, and say we will be there in 6 months or so. They really do so many things right: they have spent $$$$ nationwide upgrading systems which prior owners like AT&T totally ignored and they have a good HDTV offering with 1394 output for recording. But their poor customer communication is their Achilles heel.

bpearse

San Francisco, CA - Comcast

San Jose is a big system and costs lots of bucks to upgrade, and that's probably taking a huge amount of Comcast's capital budget. Plus, you look at a good 550 system, and you can still run data and most of the video services people want. HD penetration is still small, so from a business perspective, you really have to get to the systems that don't have data and any effective digital services.

I'm sure it's a matter of priorities. As long as people aren't leaving the system, it's a secondary priority. HD isn't making comcast any bucks right now. It's mostly a feature to prevent defections to DBS.

As for communication, Comcast is better than most.

Thanks,
Mike

MikeSM

San Francisco, CA - Comcast

Mike,

Comcast is better than most what? Cable companies provide the worst customer experience of any US industry.

http://www.theacsi.org/scores_commen...Q1_04_comm.htm

Give me a break!

bpearse

San Francisco, CA - Comcast

Well, I was comparing Comcast against other cable companies. When you consider the complexity of the offerings cable has compared to even DBS, it's a hard service to support. How many people know how to debug a 1394 connection between the STB and TV? Let's cut these guys a little slack.

Thanks,
Mike

MikeSM

San Francisco, CA - Comcast

Well there isn't Discvovery yet either, doubt that will happen anytime soon or as any channels, but I live on Palomares Hills, don't know if you know where that is but its all the way down east castro valley blvd, so I'm closer to the pleaseanton/dublin side then san leandro.


I am currently living part-time in San Leandro, and recently tried and quickly dumped Comcast due to their very limited selection of HD channels on the 550 Mhz system here. So I have no way of confirming if the A's/Giants HD broadcasts, or INHD1/2 are now available at my location.

It's a shame that it is so hard to get reliable answers from Comcast CSR's as to local availability of HD channels. If it wasn't for this forum, I'd be completely in the dark. If I can confirm that the A's/Giants HD broadcasts are now available on Comcast in my area, I might be willing to go back on a limited package just for that reason alone.

Otherwise, I'm glad I stuck with DirecTV, especially with their recent announcement of HD Olympics and NBC HD in owned and operated areas. KNTV is the one channel I can't get OTA in San Leandro, so I will no longer need Comcast just to watch Jay Leno and Olympics in HD. But the A's/Giants in HD is a big draw, and I'm surprised Comcast isn't finding a way to make these broadcasts available to all of their local HD customers - it's killing me to miss out on this. [/b][/quote]

dailowai

San Francisco, CA - Comcast

I just discovered this thread. I am expecting my power buy 4663 delivery in about a week and have scheduled Comcast to install the HD receiver in two weeks.

In reading the threads it seems that Saratoga/Milpitas/Los Gatos do not receive all the service we should. I would like to join the effort to pressure Comcast, through our city governments, to upgrade their service to the latest available technology.

I would appreciate anyone in Milpitas letting me know what channels I can expect to receive. I don't currently have digital so it would be just what's available through the HD receiver.

I've read about 330 MHz, 550MHz and 720 MHz. I take it that the higher bandwidth is better and that Milpitas is the lower of these. Also that Milpitas, Saratoga and Los Gatos all share the same headend and that this is what limits our channels.

Any info will be much appreciated as this is all new to me.

rshaw

San Francisco, CA - Comcast

Would it be possible for somebody to post a screenshot of an FSN HD game for those of us in the 2% club to see? I just want a taste of what I'm missing.

JasonQG

San Francisco, CA - Comcast

After noticing it was only coming through in 3 channels to my receiver (and can only switch to Vmax Far/Near or whatever on my H/K receiver), on one show last night, I think Law & Order:CI, I put my head up to the center channel speaker and found there was no audio coming out of it.

Comcast and NBC need to be informed the DD signal on their channel 185 is messed up. If it's only supposed to be 2 channels, like the other two networks, then it should be in 2, not 3, so we can convert it to DPLII. As it is right now, you can only listen in the 3-channel mode, which is basically L & R only.

cyberbri

San Francisco, CA - Comcast

Hi. I am Dandrewk. I am an Olympics Junkie. <The audience nods in approval, claps, and exclaims: "Hi Dandrewk!">

There, I've admitted it.

NBC has announced 24 hour HD coverage (well, 8 hours per day looped) of the major venues. This schedule runs independent of the SD coverage, although there will be obvious overlaps.

This brings the question of what will actually be available to us. NBC itself will only be doing prime-time broadcasts, with the rest of the daily programming available through Bravo, MSNBC, CNBC, USA and Telemundo. Here is the grid:

http://www.nbcolympics.com/sports/5016759/detail.html

So... since we only have KNTV for HDTV, the options (as I see 'em) are:

1. We are stuck watching ONLY what timings/venues KNTV (NBC) will be showing HD-covered events. Which means no HD in non-prime-time, as we don't get Bravo or the others in HD yet.

2. KNTV's HD - via Comcast or 48-2, simulcasts the Olympics in HD 24/7. This would lead to differing schedules for SD and HD.

3. Comcast makes available a special "olympics" channel which gives the HD feed.

Anybody know what the scoop is?

dandrewk

San Francisco, CA - Comcast

Got one of these today - not for distribution, but just for tinkering.

Box is heavy! Apply power, the power symbol blinks, then 3 LEDs on the front panel flash in sequence - Recording, Remote, Message - red, red, orange respectivley. I hear a hard drive chittering. Applied RF from an advanced lineup cable. No sound, picture is a blank screen. I'll leave it alone, see if it finds a data stream.



Will post pictures in gallery.

In other newz, Saramilgatos and Sunnyvale HSI gets 3 meg down starting July 15, it was announced.

On Demand is launching in one headend in San Francisco starting July 20 - (Colma??).

DCTDictator

San Francisco, CA - Comcast

Quote:
Originally posted by dandrewk



So... since we only have KNTV for HDTV, the options (as I see 'em) are:

1. We are stuck watching ONLY what timings/venues KNTV (NBC) will be showing HD-covered events. Which means no HD in non-prime-time, as we don't get Bravo or the others in HD yet.

2. KNTV's HD - via Comcast or 48-2, simulcasts the Olympics in HD 24/7. This would lead to differing schedules for SD and HD.

3. Comcast makes available a special "olympics" channel which gives the HD feed.

Anybody know what the scoop is?
You might post the questions on the yahoo group "HDTV-in-SFbay"
http://groups.yahoo.com/group/HDTV-in-SFbay/

One of the VP's of KNTV posts there regularily and may be able to provide insite.

davisdog

San Francisco, CA - Comcast

Quote:
Originally posted by DCTDictator
Got one of these today - not for distribution, but just for tinkering.

Box is heavy! Will post a picture soon.
Interesting News...

I'm assuming it's loaded with the Moxi Software???
http://www.moxi.com/prodserv/moxi_overview.jsp

oops...just released (after looking at the back panel) that the BMC8000 is the non-HD PVR

Oh well..interesting looking beast!

Now if you can just get the BMC90XX (the dual tuner HD version)

davisdog

San Francisco, CA - Comcast

I am soooo frustrated with Comcast in the Los Gatos area. It's been almost a year since the DVR was supposed to be available and we are still second class citizens for not getting InHD/InHD2/Discovery in our area. I am on the verge of going back to satellite which I really don't want to do. I feel like Comcast is giving no choice since they will not give out ANY information. I wrote Erika (who has been really responsive in the past) at Comcast and got silence in return.

Does anyone know of any news that would keep me? Anything would be appreciated!

Thanks,
Eric

ethune

San Francisco, CA - Comcast

Quote:
Originally posted by ethune
I am soooo frustrated with Comcast in the Los Gatos area. It's been almost a year since the DVR was supposed to be available and we are still second class citizens for not getting InHD/InHD2/Discovery in our area. I am on the verge of going back to satellite which I really don't want to do. I feel like Comcast is giving no choice since they will not give out ANY information. I wrote Erika (who has been really responsive in the past) at Comcast and got silence in return.

Does anyone know of any news that would keep me? Anything would be appreciated!

Thanks,
Eric
You're not alone, none of the above in Santa Rosa either, see this link here:

http://www.cedmagazine.com/cedailydi...aily040701.htm
CED Broadband Direct News

Maybe we should get leather jackets with the logo: Comcast Two Percenters on the back!!

Jim

keenan

San Francisco, CA - Comcast

Well, I talked to comcast today - the San Mateo county rebuild is done, and they are coming out to install a 6200 on wednesday. I am going to have to redo my house headend though because the new plant is 860 Mhz and I can't find modulators that run above that...

Thanks,
Mike

MikeSM

San Francisco, CA - Comcast

"...the San Mateo county rebuild is done...."

Mike, do I correctly understand that you're talking about unincorporated areas in SMC, and not the whole county?

TPeterson

San Francisco, CA - Comcast

Quote:
Originally posted by ethune
I am soooo frustrated with Comcast in the Los Gatos area. It's been almost a year since the DVR was supposed to be available and we are still second class citizens for not getting InHD/InHD2/Discovery in our area. I am on the verge of going back to satellite which I really don't want to do. I feel like Comcast is giving no choice since they will not give out ANY information. I wrote Erika (who has been really responsive in the past) at Comcast and got silence in return.

Does anyone know of any news that would keep me? Anything would be appreciated!

Thanks,
Eric
Look up a page or two and find the contact names at Comcast to email in order to register your frustration. The Comcast people I have talked to continue to claim there are very few people impacted by their failure to upgrade. Also contact your Los Gatos city government number (listed on your Comcast bill) who owns the Comcast contract.

We need a lot of people voicing their displeasure to get this fixed.

bpearse

San Francisco, CA - Comcast

Unlike many of you in the Bay Area who receive some channels in HD through Comcast Cable(but not all), no HD service whatsoever is available through cable here in Walnut Creek (zip 94598). However, my discussions with CSRs have led to my hearing that either a) it won't be here anytime soon, or b) it will be here by the end of July.

Anyone know when Comcast HD of any type may make it to Walnut Creek? I just bought my first HDTV, foolishly assuming that I could pay that $5/mo and have a few locals at my disposal in HD. Guess it's waiting time..

Desafinado

San Francisco, CA - Comcast

Quote:
Originally posted by Desafinado
Anyone know when Comcast HD of any type may make it to Walnut Creek? I just bought my first HDTV, foolishly assuming that I could pay that $5/mo and have a few locals at my disposal in HD. Guess it's waiting time..
Are you in an area where Astound is available? If so, you may be waiting a while. I've heard that Comcast isn't even touching the area that Astound is a part of because it's so small and not worth the trouble of trying to get people to switch over.

fender4645

San Francisco, CA - Comcast

Thanks for the tip- apparently their advertisements haven't reached me, as I had never even heard of Astound. From their online map, it does look as though I live in an area they service.

Does anyone else on this forum currently subscribe to Astound's HD service? It looks like $17/mo gives you EspnHD, Discovery HD, HDNet, and HDNet Movies, which all sound dandy, but they don't list any of the network HD feeds, which I would really like to get.

Hopefully Comcast is indeed working on bringing their service here, because their lineup- for about the same price- seems more attractive.

Desafinado

San Francisco, CA - Comcast

TPeterson, as far as I know, the "county" system is the system in Emerald Hills that extends up to about San Mateo. It's the unincorporated part of central San Mateo county. I don't know about Pescadero or La Honda, or other more rural parts of the county, but I don't think that's part of the San Mateo county headend.

Where specifically are you interested in?

Thanks,
Mike

MikeSM

San Francisco, CA - Comcast

I have it on good thirdhand information that there will be some kind of public information announced regarding FSN Bay Area HD in the next 10 days or so. Hopefully, we will then at least find out when the A's/Giants home games start.

A's fan here but love the Giants too. How about another Bay Bridge World Series....

SonomaSearcher

San Francisco, CA - Comcast

Funny you should mention the A's.

I just had a weird dream, one of those you wake up and wonder "where did THAT come from".

The odd details I won't fill in, but it featured me riding a bus with Barry Zito as its suicidal driver.

What does it mean?

dandrewk

San Francisco, CA - Comcast

Quote:
Originally posted by DCTDictator
In other newz, Saramilgatos and Sunnyvale HSI gets 3 meg down starting July 15, it was announced.

On Demand is launching in one headend in San Francisco starting July 20 - (Colma??).
While not announced, I got 3Mb service a couple weeks ago here in Saratoga. Just call Comcast and ask them to update your config, and then unplug your modem and router for at least 1 minute (yes, 1 minute) to reset it.

Now, if Comcast would just upgrade Saramilgatos to 750MHz......

Thanks for the updates, DCTdictator

bpearse

San Francisco, CA - Comcast

Does ANYONE know anything about Santa Cruz County? At the headend office in Scotts Valley, I was told March/April, then it was end of May. Now I'm being told it's because they're waiting on the STB's and that it won't be until the end of the year. Oh, but hey, you can get HSI now. Great...

How about some HD content damnit! I already missed the NHL playoffs, the Olymics appear to be out with no legitimate information in sight. Can someone help me out here??

Richo

San Francisco, CA - Comcast

Richo,

DCTDictator should know quite a bit about the information you seek (especially the reason you were given about the STB's !!!). You should not have to wait too long for his wisdom to shine upon you ...

SonomaSearcher

San Francisco, CA - Comcast

Thanks! In the meantime I'll just keep waiting.

Richo

San Francisco, CA - Comcast

Quote:
Originally posted by Richo
Does ANYONE know anything about Santa Cruz County? .... Can someone help me out here??
I must rise and defend my lands and honor!

The only box that's not here yet is the 6412, the HD PVR.

I'll tell you that lack of HD in Cruz is not the STBs - I have plenty of 6200 and some 5100s available. It's other things - headends mostly. I've been told "summer???" for Monterey's Hi Def (I live in that system).

That Santa Cruz headend is being totally rebuilt for expantion. Can't put that into the mix, but everything there so far has been ahead of schedule.

DCTDictator

San Francisco, CA - Comcast

No go on my cablecard install today.Install time was between 12 pm and 4pm by comcast,at 3:15 they called and said they had none available for install.After a few calls and some venting to customer service an installer arrived.But could not get the card to work after about an hour of trying.They are going to trouble shoot and hopefully they will get back to me sometime this week.They have not installed any in the south bay area as of yet i was told.I hope it is just a minor problem with cards and not my xbr960.

pt270

San Francisco, CA - Comcast

Quote:
Originally posted by pt270
No go on my cablecard install today.Install time was between 12 pm and 4pm by comcast,at 3:15 they called and said they had none available for install.After a few calls and some venting to customer service an installer arrived.But could not get the card to work after about an hour of trying.They are going to trouble shoot and hopefully they will get back to me sometime this week.They have not installed any in the south bay area as of yet i was told.I hope it is just a minor problem with cards and not my xbr960.
hmmm...sounds like DCTDictator needs to get an XBR960 for his lab to test it on (and then pound some heads over them saying they didnt have any cablecards available)

davisdog

San Francisco, CA - Comcast

I write here knowing that upper mgmt may be reading - or be forwarded things, so I'll be kind and say it was a misunderstanding that the tech said there were no cards. Southbay has plenty of cards.

I really wanted to be at the first cablecard install - as I wrote above I'd comp some service for the annoyance of having maybe two extra Comcasters at the install. Let's hope the follow up call has some people that are ready to install the product (I'm just supply and I've read all the training materials - have they?) and aware of the provisioning process.

What I garner from the training docs is that the provisioning process has to take place at the end users' location. Techs may not be familiar with the provision process, it's been done inside the lab for 5 plus years (baked while you sleep). It takes nearly 40 minutes to take a new DCT from carton to firmware/software updated, then a burn in for 2 hours, finally it's ready to roll. CableCards cannot be pre - provisioned like DCTs. I deeply apologize and hope to make good on the service.

I'll predict that it may be a software glitch - the controller or the billing system.

There was another customer who showed up at a service center today wanting a self install and was turned away - cablecard installs are by appointment only, for the start.

DCTDictator

San Francisco, CA - Comcast

Quote:
Originally posted by DCTDictator
I write here knowing that upper mgmt may be reading - or be forwarded things, so
if they do see this, I'd like to just say that I (and I'm sure others) sincerely appreciate you spending your free time here both helping and elightening us with your knowledge etc...

thanks
Steve

davisdog

San Francisco, CA - Comcast

Actually it was someone from " dispatch" who told me there were no cards available.Comcast should of had some training for the installers before july 1.But it seemed like no one at the headend or else where knew how to trouble shoot the problem.The sony xbr960 has a excellent and informative on screen menu that can be accessed when a cablecard is inserted regarding cablecard installation. The thing that pissed me off the most is nobody called until 3:15 to say there was a problem.Four hours i took off work that was wasted.

pt270

San Francisco, CA - Comcast

On and off the immediate topic. I called Comcast customer service to arrange a service call because Discovery HD (722) is crapping out on me by pixelating or stuttering every 5 seconds or so. I made an appointment for Saturday morning because it wasn't worth staying home for, but still, I'm looking forward to HD on one of my favorite channels.

I get a call from the installer, leaving a message on my machine that basically I'm an idiot and that I 'don't get' Discovery HD and that I need to talk to customer service because he's not coming out.... Funny, because I turn on 722 and there it is (you know, stuttering, but still, it's there).

I mean Jeez, you guys change things up like what, once a month? How hard is it to keep your front line tech guys up to date? When I push new software to my users (a web service), I tell my tech support people via email bulletins, which I know they all better read.

On the flip side, I can imagine what a comcast driver makes, and having first hand experience with them, I know they arn't exactly UC graduate rocket scientists.... Still, they have exactly one day job, and keeping up with the product should be a requirement.

Now I need to go through this circus again....

mjlawless

San Francisco, CA - Comcast

mjlawless, you should probably read through this thread before you start insulting people...you might figure out that some of these "non UC graduate rocket scientsts" are avid members. I don't know about you but I wouldn't want to piss off my cable guy.

fender4645

San Francisco, CA - Comcast

Quote:
Originally posted by MikeSM
Where specifically are you interested in?
My house (see left).

TPeterson

San Francisco, CA - Comcast

In case anyone else in the Walnut Creek area is curious, I did some poking around as far as HD Cable options and why Comcast doesn't yet offer it in this area.

Doesn't have anything to do with Astound having service here, but rather a long and protracted disagreement between the city of Walnut Creek and Comcast over the renewal of their franchise agreement. According to the local Comcast rep in Concord, the company still hasn't reached an agreement, which means that what I was told by a CSR about HD service being available in a couple of weeks seems unlikely.

To make matters worse, Astound doesn't actually serve my part of Walnut Creek, and I can't put up a dish or antenna because I rent and my porch is blocked by all kinds of trees.

Life goes on

Desafinado

San Francisco, CA - Comcast

rshaw,

Milpitas is 550Mhz...so they have room for some, but not all of the HD available from comcast.

If you just have them install an HD Box ($5/mth) along with Analog Cable then you will get CBS, NBC, ABC and PBS HD channels. If you add the lowest Digital Package (Digital Classic + $10/mth) then you will pick up ESPN HD also (along with some non-HD Digital Channels)...If you were on a 750Mhz or higher system you would also get InHD1, InHD2, Discovery HD and FoxSports Bay Area-HD with Digital Classic (550Mhz networks dont currently have the bandwidth for that...that's what everybody is upset about). If you subscribe to HBO or SHowtime then you would also get the appropiate HD channel in milpitas...Comcast also has Starz and Cinemax HD channels (available if you subscribe to those channels), but they are not available on most 550Mhz systems either.

-Steve

davisdog

San Francisco, CA - Comcast

Hmm. A new channel just showed up on our 550MHz system in Saratoga on channel 194. At first, I was hoping this might be a new HD channel given its location, but it is ABC News Now, whatever the hell that is.

Anyone else getting this?

bpearse

San Francisco, CA - Comcast

Quote:
Originally posted by bpearse
Hmm. A new channel just showed up on our 550MHz system in Saratoga on channel 194. At first, I was hoping this might be a new HD channel given its location, but it is ABC News Now, whatever the hell that is.

Anyone else getting this?
There's a thread on that here: http://www.avsforum.com/avs-vb/showt...hreadid=427017

fender4645

San Francisco, CA - Comcast

HELP! DVI on 6200 Problematic?

Anyone seen this? I have a BenQ LCD flat panel (model DV2680) connected to a Moto 6200 from Comcast (picked up at the SF Potrero office 7/29/04) via DVI. Note that the BenQ interface is HDCP compliant.

The problem: if I turn the BenQ off, and then on again, it will not display a picture using the DVI input. The ONLY fix seems to be to unplug the 6200, and then plug it back in. The picture then returns - and is wonderful. Just powering off the cable box does not fix the problem.

Seems like a weird handshaking problem. Any advice on accessing the more sophisticated menus on the 6200 (beyond just "Menu" after powering off the box) to fix this would be wonderful!

dcci

San Francisco, CA - Comcast

That's a known problem for the 6200, and has been known for a long, long time. It's the 7.10 firmware on the 6200, and some people already have the 7.15 firmware, where this is supposedly fixed.

The only way to keep from having to re-insert your DVI cable (doing the power cord means you have to wait for the box to re-download everything, which can sometimes take 5-10 minutes or more) is to make sure the cable box is turned OFF before you turn off the TV/projector or even switch inputs on it. Also make sure he TV/projector is turned on and switched to the DVI input before you turn the 6200 box on. If you remember to turn it on second and off first / before switching inputs, you should be fine.

cyberbri

San Francisco, CA - Comcast

Cyberbri - what you suggested works - turning off the cable box, then the display (when powering down), and then turning on the display, and then the cable box (when powering up). Thank you so much - although it's only a temp fix, at least I can use my new gear.

Questions:
1) When the tech from Comcast comes, can he flash my box w/v. 7.15 of the firmware, or do I need a new box?

2) Can anyone confirm that 7.15 fixes this DVI problem?

Thanks again Cyberbri!

dcci

San Francisco, CA - Comcast

bpearse,

I have 194 in Milpitas also, it's a 24 hour news station from ABC, just what we needed and it's a complete waste of bandwidth. Here's something else that's really odd. Channels 136 and 294 are both G4TechTv, not only are they the same channels they show the same exact thing at the same exact time, nothing different, again a waste of bandwidth that we don't have.

Mikef5

San Francisco, CA - Comcast

dcci,

You're very welcome. Some areas have the 7.15 update, and others, like mine, don't. I don't think a tech can just "flash" the box. Your area has to have the update -- I don't know why some would have it and other wouldn't - it should just be a software update for the hardware they're getting from Motorola.

If that's the only reason you're having your tech come out, you might want to cancel the appointment. It's a known problem, at least to the higher-up techs and people at Motorola. But there's nothing a tech can do for you if that's the only problem.


Mikef5,

Channel 194 was set up to cover the Democratic National Convention in Hi-Def, IIRC. It looks like they've left it on...

Tech TV and G4 were separate channels, G4 on 136 and Tech TV on 294, unitl about May 28. Then they combined into one channel (I didn't get TechTV on my digital tier, but I did get G4) that day, and the channel apparently has remained on both tiers. Yes, they could get rid of one of them, sometime down the road - so people who are used to watching one of the two don't get confused when that channel is dropped and only the other kept.

cyberbri

San Francisco, CA - Comcast

Quote:
Originally posted by SonomaSearcher
.

InHD2 does occasionally have unique events/first run events which show up there before they do on InHD, so a conflict will arise eventually between an FSN HD game and something new on InHD2. It shouldn't happen too often however.

Also, other areas with this setup (like Boston) have experienced problems. Mostly, it is someone at Comcast forgetting to "flip the switch" either before or after an HD game. If that happens, the game might not show up right away, or under the opposite scenario, there might be non-HD FSN Bay Area programming on InHD2 long after the game ends (until Comcast figures out that they forgot to flip the switch).

.
The way they do it in boston is the switch gets on one hour before the game and then goes until 3am.
I ve seen them do this even when the game is on another channel. (local broadcast)

chitchatjf

San Francisco, CA - Comcast

Quote:
Originally posted by Mikef5
bpearse,

I have 194 in Milpitas also, it's a 24 hour news station from ABC, just what we needed and it's a complete waste of bandwidth. Here's something else that's really odd. Channels 136 and 294 are both G4TechTv, not only are they the same channels they show the same exact thing at the same exact time, nothing different, again a waste of bandwidth that we don't have.
not that its worth any bandwidth at all..but 194 is taking almost no bandwidth (about 1/10 the bandwidth of an analog channel)

even though G4techtv is showing on 2 channels, its only using up the bandwidth of 1 little digital SD channel (1/10 an analog channel)...They are using Virtual Channel Mapping (VCM) to make it appear in 2 different channels (since G4 and tech tv used to be separate channels before comcast acquired techtv)

davisdog

San Francisco, CA - Comcast

Quote:
Originally posted by chitchatjf
The way they do it in boston is the switch gets on one hour before the game and then goes until 3am.
I ve seen them do this even when the game is on another channel. (local broadcast)
Thanks for the comparative info.

The other day when the game ended (Friday night's Giants game, IIRC), they switched back to InHD2 within 4 or 5 minutes of the end of the game, so hopefully that will continue.

Three FSN HD games so far, 2 A's away games, one Giants home game (and Giants are on ESPN HD right now-- Sunday Night Baseball) and all looked great from my perspective.

I wonder why they didn't do the A's game today in HD, since it was from the same location (Arlington) and both Thursday's and yesterday's games were in HD. Maybe the local FSN in Texas charges FSN Bay Area extra for the HD feed, and it just isn't in the budget to pay for all available away game video feeds in HD. Or, maybe the video just wasn't available in HD for some reason (HD truck went to another event?).

SonomaSearcher

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