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Question Need help getting rid of a trogan ( DELL Virus Spyware )
Updated: 2008-05-23 05:46:22 (24)
Need help getting rid of a trogan

Does anybody know how to get ride of this trogan? The name of it is trojvundo.bsk ......... I have looking online everywhere for help and there is nothing out there for it. The laptop that it is on won't even get online so I'm unable to download anything on to it remove it. I have a virus protection on there but it didn't remove it either. I have also gone into the registery and have deleted everything else, maybe I'm missing something? Please help!


Answers: Need help getting rid of a trogan ( DELL Virus Spyware )
Need help getting rid of a trogan

Preliminary note: When attempting the following directions, if you can't access the internet or perform the indicated download of HiJackThis (HJT) on your "infected" machine, you shoulddownload it onto another "good" machine (a friend's, or one at work?), then transfer it via floppy (it's a tiny file) [or memory stick, or CD-R/W] to the infected machine, run the installer (and then) program files on the infected machine, and finally transfer the generated logover to the good machine, to post your log online.
.
Download the latest version of Trend Micro's HiJackThis (HJT)[version 2.0.2] installer from
.
Save it to your Desktop.
.
Double-click on the HJTInstall.exe file you just downloaded, andclick on theInstall button, to installHJT in thesuggested/defaultfolder,
C:\Program Files\Trend Micro\HijackThis
.
( As part of the installation, a shortcut to the HJT program will be placed on your Desktop, andanother shortcut in your START menu [for easy-access tousing HJT in the future ---
you only need to run the program again, but not the installer ] ).
.
After installation, HJT will automatically open and start running.
[If this isyourfirst time running HJT, please read and accept the EULA (End-User License Agreement)]
.
Click on Do a System Scan and Save a LogFile

This will automatically open NotePad

Copy the entire file from NotePad: EDIT/SelectAll, EDIT/Copy

Thengo to the forum dedicated for HiJack This logs (**NOT** back here), and PASTE the results there:

http://forums.us.dell.com/supportforums/board?board.id=si_hijack

Be sure to include a detailed description of any problems/errors/warnings you are encountering.

Also, pleaseindicate the steps you've already taken, if any, in terms of running anti-malware scanners or malware removal tools.

When you submit your HJT log, please make sure the box under your text which shows "Automatically convert carriage returns to HTML line breaks" is checked, or yourlog may not format correctly... it should consist of separate/readable lines, not one large "jumble".

Hopefully, one of the HJT experts will get to it as quickly as possible.

WARNING: HiJack This is a VERY POWERFUL tool. While it's completely safe for you to download, generate, and post your log (as described above), you should*NOT*attempt to do anything else (in particular, do NOT use it to delete/fix any entries) until you are advised to do so by a forum expert!!Improper use of this tool can severely damage your system.

 

Status: Ky331 is currently away on vacation

ky331

Need help getting rid of a trogan

The laptop that this is one can't get onto the internet at this time. Is there another way to do this other than using this program? Thank you.


peosfo

Need help getting rid of a trogan

As ky331 mentioned:

"Preliminary note: When attempting the following directions, if you can't access the internet or perform the indicated download of HiJackThis (HJT) on your "infected" machine, you should download it onto another "good" machine (a friend's, or one at work?), then transfer it via floppy (it's a tiny file) [or memory stick, or CD-R/W] to the infected machine, run the installer (and then) program files on the infected machine, and finally transfer the generated log over to the good machine, to post your log online."

 




Photo Sharing and Video Hosting at Photobucket
Microsoft MVP - Consumer Security
Alliance of Security Analysis Professionals
Instructor at CastleCops Academy

Dell Inspiron E1705
Win XP SP21.85 Ghz Intel Core Duo
1GB RAM
Mobile Intel?? 945GM Express Chipset Family [Display Adapter] (2x) LPL [Monitor] (3x)



Bugbatter

Need help getting rid of a trogan

I did do that and have logged the file online. I was just wondering if there was another way to do this other then this way is all.


peosfo

Need help getting rid of a trogan

Until you can get the infected computer online, the only way is transferring logs using a USB stick or CD.
 




Photo Sharing and Video Hosting at Photobucket
Microsoft MVP - Consumer Security
Alliance of Security Analysis Professionals
Instructor at CastleCops Academy

Dell Inspiron E1705
Win XP SP21.85 Ghz Intel Core Duo
1GB RAM
Mobile Intel?? 945GM Express Chipset Family [Display Adapter] (2x) LPL [Monitor] (3x)



Bugbatter

Need help getting rid of a trogan

Thank you


peosfo

Need help getting rid of a trogan

Yes, You can use the pc you are using now to download what ever utility you need and put it on a cd.

I suggest that you also download and run Kaspersky on line scanner and Fsecure Black Light.


BrickYard

Need help getting rid of a trogan

What is Kaspersky and Fsecure Black Light? Do you have the links for those and what they do?


peosfo

Need help getting rid of a trogan

Peosfo,

Here is a link for F-Secure blacklight and here is the link for Kaspersky. They are malware scanners and I believe they offer either free, or trial offers. They are both legitimate programs. You may find it will save you time if you go the HiJackthis route, and then once the professionals identify problems they can direct you to specific tools designed to fix the problem. Hope this helps.


 

Dell Inspiron 531
Vista Business SP1
AMD Athlon(tm) 64 X2 Dual Core Processor 4000+ 2.10 GHz
2.00 GB


Go Cubbies!!!

beversoll

Need help getting rid of a trogan

Thank you for your help......so far so good, I'm using the Hijackthis, so it is working.


peosfo

Need help getting rid of a trogan

We're working on it. Hopefully we can get you online so things will be a bit easier.
 




Photo Sharing and Video Hosting at Photobucket
Microsoft MVP - Consumer Security
Alliance of Security Analysis Professionals
Instructor at CastleCops Academy

Dell Inspiron E1705
Win XP SP21.85 Ghz Intel Core Duo
1GB RAM
Mobile Intel?? 945GM Express Chipset Family [Display Adapter] (2x) LPL [Monitor] (3x)



Bugbatter

Need help getting rid of a trogan

Thanks for everything, so far so good but still unable to get online, LOL


peosfo

Need help getting rid of a trogan

You are still infected. We need to get rid of that first.
 




Photo Sharing and Video Hosting at Photobucket
Microsoft MVP - Consumer Security
Alliance of Security Analysis Professionals
Instructor at CastleCops Academy

Dell Inspiron E1705
Win XP SP21.85 Ghz Intel Core Duo
1GB RAM
Mobile Intel?? 945GM Express Chipset Family [Display Adapter] (2x) LPL [Monitor] (3x)



Bugbatter

Need help getting rid of a trogan

Thank you, I have posted the new log to you


peosfo

Need help getting rid of a trogan

Does anybody know how to get ride of this trogan? The name of it is trojvundo.bsk ......... I have looking online everywhere for help and there is nothing out there for it. The laptop that it is on won't even get online so I'm unable to download anything on to it remove it. I have a virus protection on there but it didn't remove it either. I have also gone into the registery and have deleted everything else, maybe I'm missing something? Please help!


peosfo

Need help getting rid of a trogan

Preliminary note: When attempting the following directions, if you can't access the internet or perform the indicated download of HiJackThis (HJT) on your "infected" machine, you shoulddownload it onto another "good" machine (a friend's, or one at work?), then transfer it via floppy (it's a tiny file) [or memory stick, or CD-R/W] to the infected machine, run the installer (and then) program files on the infected machine, and finally transfer the generated logover to the good machine, to post your log online.
.
Download the latest version of Trend Micro's HiJackThis (HJT)[version 2.0.2] installer from
.
Save it to your Desktop.
.
Double-click on the HJTInstall.exe file you just downloaded, andclick on theInstall button, to installHJT in thesuggested/defaultfolder,
C:\Program Files\Trend Micro\HijackThis
.
( As part of the installation, a shortcut to the HJT program will be placed on your Desktop, andanother shortcut in your START menu [for easy-access tousing HJT in the future ---
you only need to run the program again, but not the installer ] ).
.
After installation, HJT will automatically open and start running.
[If this isyourfirst time running HJT, please read and accept the EULA (End-User License Agreement)]
.
Click on Do a System Scan and Save a LogFile

This will automatically open NotePad

Copy the entire file from NotePad: EDIT/SelectAll, EDIT/Copy

Thengo to the forum dedicated for HiJack This logs (**NOT** back here), and PASTE the results there:

http://forums.us.dell.com/supportforums/board?board.id=si_hijack

Be sure to include a detailed description of any problems/errors/warnings you are encountering.

Also, pleaseindicate the steps you've already taken, if any, in terms of running anti-malware scanners or malware removal tools.

When you submit your HJT log, please make sure the box under your text which shows "Automatically convert carriage returns to HTML line breaks" is checked, or yourlog may not format correctly... it should consist of separate/readable lines, not one large "jumble".

Hopefully, one of the HJT experts will get to it as quickly as possible.

WARNING: HiJack This is a VERY POWERFUL tool. While it's completely safe for you to download, generate, and post your log (as described above), you should*NOT*attempt to do anything else (in particular, do NOT use it to delete/fix any entries) until you are advised to do so by a forum expert!!Improper use of this tool can severely damage your system.

 

Status: Ky331 is currently away on vacation

ky331

Need help getting rid of a trogan

The laptop that this is one can't get onto the internet at this time. Is there another way to do this other than using this program? Thank you.


peosfo

Need help getting rid of a trogan

As ky331 mentioned:

"Preliminary note: When attempting the following directions, if you can't access the internet or perform the indicated download of HiJackThis (HJT) on your "infected" machine, you should download it onto another "good" machine (a friend's, or one at work?), then transfer it via floppy (it's a tiny file) [or memory stick, or CD-R/W] to the infected machine, run the installer (and then) program files on the infected machine, and finally transfer the generated log over to the good machine, to post your log online."

 




Photo Sharing and Video Hosting at Photobucket
Microsoft MVP - Consumer Security
Alliance of Security Analysis Professionals
Instructor at CastleCops Academy

Dell Inspiron E1705
Win XP SP21.85 Ghz Intel Core Duo
1GB RAM
Mobile Intel?? 945GM Express Chipset Family [Display Adapter] (2x) LPL [Monitor] (3x)



Bugbatter

Need help getting rid of a trogan

I did do that and have logged the file online. I was just wondering if there was another way to do this other then this way is all.


peosfo

Need help getting rid of a trogan

Until you can get the infected computer online, the only way is transferring logs using a USB stick or CD.
 




Photo Sharing and Video Hosting at Photobucket
Microsoft MVP - Consumer Security
Alliance of Security Analysis Professionals
Instructor at CastleCops Academy

Dell Inspiron E1705
Win XP SP21.85 Ghz Intel Core Duo
1GB RAM
Mobile Intel?? 945GM Express Chipset Family [Display Adapter] (2x) LPL [Monitor] (3x)



Bugbatter

Need help getting rid of a trogan

Thank you


peosfo

Need help getting rid of a trogan

Yes, You can use the pc you are using now to download what ever utility you need and put it on a cd.

I suggest that you also download and run Kaspersky on line scanner and Fsecure Black Light.


BrickYard

Need help getting rid of a trogan

What is Kaspersky and Fsecure Black Light? Do you have the links for those and what they do?


peosfo

Need help getting rid of a trogan

Peosfo,

Here is a link for F-Secure blacklight and here is the link for Kaspersky. They are malware scanners and I believe they offer either free, or trial offers. They are both legitimate programs. You may find it will save you time if you go the HiJackthis route, and then once the professionals identify problems they can direct you to specific tools designed to fix the problem. Hope this helps.


 

Dell Inspiron 531
Vista Business SP1
AMD Athlon(tm) 64 X2 Dual Core Processor 4000+ 2.10 GHz
2.00 GB


Go Cubbies!!!

beversoll

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