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Question SA 8300HD Problems solutions thread ( AVS Forum HDTV Technical )
Updated: 2008-05-23 09:32:03 (1164)
SA 8300HD Problems solutions thread

MODERATOR'S NOTE: This is a thread combining several threads about SA-8300 issues. Please post setup and operational issues and fixes that do not directly relate to the recording abilities of the STB here. There's an SA 8300 Tips and Tricks thread for the DVR functions of this box going in the HDTV Recorders and Players forum that contains a lot of information. Questions about recording functions should go into that forum. -Doc

There's also an older thread on HDMI audio issues here.

Some jump points for this thread:
Problem using 8300 with CRT HDTV monitor
Aspect ratios and stretch problems
Best way to connect
PQ: HDMI vs Component
Finding software version
Thin line showing down the edge of the screen
Changing default # of days to save a recording
Getting to the end of a recording quickly
Moving through a recorded show in 15 min intervals
Changing the output format
Will the 8300 do OTA? (no)


************************************************************ **
Hopefully someone can answer this question!

I purchased a Sony 50" A10 and hooked everything up. I'm running the cable through my SA 8300HD cable box.

I went through all the cables, and I couldn't to get the video to work. It worked fine using component cables, but just not with the HDMI.

I made sure that the TV was set to input 6 for the HDMI connector. I downloaded the instruction book for the cable box, and followed those instructions. It indicated that the box should normally be set up for pass-through, but when an HDMI cable is used there would be a separate option for that. When I went into the menu, the HDMI option was not there.

I called Brighthouse, and they said that they would send a "diagnostics" through and to then try it. I got home from work, and sure enough the HDMI port was working, and the "Set Picture Format" on the settings menua of the cable box recognized the HDMI.

Then a few nights later, the picture went blank. Sure enough, the port went out again. The next morning I woke up, and it was working again.

Two days ago, the picture went out again. I waited a day to see if it would fix itself again, and it didn't. I called Brighthouse, and the tech support person said that even though they have HDMI ports, they don't support them. Huh?!

He suggested I bring the box in, and swap it out for a new one.

I did that today, and hooked up the new box, and the port is still not working.

Anyone have any idea what is going on?

Answers: SA 8300HD Problems solutions thread ( AVS Forum HDTV Technical )
SA 8300HD Problems solutions thread

Quote:
Originally Posted by geeman2001
I am using SARA v 1.88.25.1. How do I perform a series recording for first run programs?
  1. Select program in guide, hit REC button
  2. Select "All Episodes"
  3. Press A to "Accept Recording"
  4. Select "First Run only on this channel"
If you are new to the 8300HD, you may also benefit from reading the first post in this thread: SA 8300 HD Tips & Trics -- SARA

jruhnke

SA 8300HD Problems solutions thread

If I have either component or HDMI plugged from my 8300HD to my TV and then S-Video or composite plugged into my DVD recorder from the 8300HD will they both work?

Thanks,
Steve

steve68

SA 8300HD Problems solutions thread

Yes, composite (yellow) and S-Video are always active.

holl_ands

SA 8300HD Problems solutions thread

hi is there any fix for the problem with hdmi where hd channels are displayed in 480i? I have to do the setup thing every time to output in hd.

I have cablevision by the way.

Did sa ever release a fix for this?

pianoplayer1

SA 8300HD Problems solutions thread

I just started having this problem a couple days ago as well. Every time I want the unit to output HD I have to turn it off, then re-do the output setup thing again. Its almost like its not saving my settings. If I just turn on the box normally then it outputs everything 480i over HDMI, even all my HD stuff. Also, it used to output everything as 720p, but it no longer does this. Im not sure if they messed with the firmware, but my box is starting to act screwy and its not making me happy.

killernoodle

SA 8300HD Problems solutions thread

This bug is nothing new I've heard that its been happening since the box came out. I'm just wondering if there's a fix by now.

Btw are there any alternatives to this box other than a TiVo series three which is very expensive?

pianoplayer1

SA 8300HD Problems solutions thread

Guys,

I am on my 3rd 8300 because the hard drives keep burning out.

The new unit I installed yesterday has a really weird problem... start up delay.

"Power" is activated by my logitech remote as part of a macro. Typically, the picture shows up within 5-7 seconds after the startup cycle has turned all the necessary components on.

Once the power is on, the picture remains blank (no menu's or anything) for 30-40 seconds. Both the TV and AV receiver "click" when they are ready for audio and video to start flowing... but nothing happens.

At around the 40 second marc, I hear the hard drive start whirling. Within 2 seconds after the drive starts spinning the picture appears.

I am also experiencing issues with recording playback. There are times when I select an item (typically HD) for playback and I see nothing but a blank screen. If I select another recording, that plays fine... when I return to the original item I wanted to watch... it then starts up normally.

Any ideas?

Please help.

Brian

brigont

SA 8300HD Problems solutions thread

Forgive me if this was discussed before. If you use an HDMI cable with the SA 8300HD box, will all of the other audio outputs still work? I'm talking about the dual L+R audio jacks in the rear as well as the coaxial and optical outputs.

mikepier

SA 8300HD Problems solutions thread

Quote:
Originally Posted by brigont
I am on my 3rd 8300 because the hard drives keep burning out.
<snip>
The new unit I installed yesterday has a really weird problem... start up delay.
<snip>
At around the 40 second marc, I hear the hard drive start whirling. Within 2 seconds after the drive starts spinning the picture appears.

I am also experiencing issues with recording playback.
<snip>
Any ideas?
Your third box is a lemon. Maybe a previous user had problems and returned it to the cableco, but its problems weren't fixed before re-entering the field and you were the next lucky recipient. At any rate, that's not how a healthy 8300 operates. You're going to need to swap it out again; let's hope the "fourth time's a charm" for you.

Having two hard drives "burn out" is quite unusual in itself, however. Is there anything potentially stressful (to the box) about your installation? Do you have the box in an enclosed cabinet with limited ventilation? Is it on top of an A/V receiver that generates a fair bit of heat? Is it in a high-vibration area, like on top of your subwoofer? Does your house have power quality issues?

Like many others, I've used my 8300HD for two years without any hardware failure. If you lost two hard drives in a short amount of time, you've either got the negative equivalent of lottery-winning luck, or else there's something making your boxes more prone to failure than the average...

jruhnke

SA 8300HD Problems solutions thread

Quote:
Originally Posted by mikepier
Forgive me if this was discussed before. If you use an HDMI cable with the SA 8300HD box, will all of the other audio outputs still work? I'm talking about the dual L+R audio jacks in the rear as well as the coaxial and optical outputs.
To search is human, to forgive is divine.

The analog audio outputs still work, the digital audio output has a switch. The 8300HD make you choose whether the digital audio out of the STB is Dolby Digital or HDMI. if you choose HDMI, the S/PDIF and coaxial digital audio output shut off in favor of the HDMI's digital audio signal.

The analog L/R outputs are always active.

-gil

GilWave

SA 8300HD Problems solutions thread

Quote:
Originally Posted by GilWave
To search is human, to forgive is divine.

The analog audio outputs still work, the digital audio output has a switch. The 8300HD make you choose whether the digital audio out of the STB is Dolby Digital or HDMI. if you choose HDMI, the S/PDIF and coaxial digital audio output shut off in favor of the HDMI's digital audio signal.

The analog L/R outputs are always active.

-gil
Thanks. I was wondering since I have a surround system with optical input plus a whole house amplifier speaker system and I need multiple audio outs from the STB to make them both work.

mikepier

SA 8300HD Problems solutions thread

Many HDTV's have analog inputs with the HDMI input, in case you do DVI to HDMI and need to bring the audio into the TV (say, from a PC with DVI video out).

I use the analog audio in so that the TV has its own audio signal for when i want to watch it without the full 5.1 receiver set up. I set the 8300HD to Dolby Digital, and connect up both audio signals. Works great, and keeps the kids from messing with my hifi set up!!

-gil

GilWave

SA 8300HD Problems solutions thread

Quote:
Originally Posted by GilWave
Many HDTV's have analog inputs with the HDMI input, in case you do DVI to HDMI and need to bring the audio into the TV (say, from a PC with DVI video out).

I use the analog audio in so that the TV has its own audio signal for when i want to watch it without the full 5.1 receiver set up. I set the 8300HD to Dolby Digital, and connect up both audio signals. Works great, and keeps the kids from messing with my hifi set up!!

-gil
That's what I plan to do, thanks.

mikepier

SA 8300HD Problems solutions thread

Quote:
Originally Posted by netscorer
I just recently got SA8300HD box from Comcast and have problems with both HDMI and component connections downgrading to 480i.
With HDMI it happens every time I restart the box or switch input source on TV (Samsung DLP SL-H5687W). I assumed this was due to old firmware bug reported here.
However, I have the same problem with Component cable connection. It does not downgrade on every switch on/off but if I leave the box off for some time (like overnight or during the day), the next time I turn it on, the connection fails to recognise the HDTV TV and shows picture in 480i and without blue colors. I have to go through the Setup Wizard to force it to recognise HDTV set again.

Any help would be apreciated.
Did you ever solve/resolve this problem and if so, what did you do?

-G

G.M.

SA 8300HD Problems solutions thread

I installed an 8300 HD DVR box for my folks with a Hot Link Pro IR extender and I just can't get that thing to work well with his Panasonic plasma.

On the Scientific Atlanta website, and supposedly available through Time Warner, is a IR remote made specifically to go with the 8300 box. Does anyone know if that is immune to plasma interference?

Thanks.

Harrypt

SA 8300HD Problems solutions thread

Harry - is the problem controlling the DVR or TV?

I use a xantec IR routing system to my gear in a closed (Ventillated) cabinet. I use a Logitec Harmony Remote.

Clarify the question (a little more detail on the plasma model, room layout, and failure circumstances) and I will try to give you my 2 cents.

BG

brigont

SA 8300HD Problems solutions thread

IR extender + plasma is a bad combination. Apparently Plasmas emit IR light and can render IR devices inoperable. From my experience with a generic extender and Pani Plasma, the only way to get it to work was to put the extender receiver behind the plasma or in my equipment cabinet below the plasma, where it was shielded from the plasmas ir emisions.

Darrell

darrellhayes

SA 8300HD Problems solutions thread

Quote:
Originally Posted by darrellhayes
IR extender + plasma is a bad combination. Apparently Plasmas emit IR light and can render IR devices inoperable. From my experience with a generic extender and Pani Plasma, the only way to get it to work was to put the extender receiver behind the plasma or in my equipment cabinet below the plasma, where it was shielded from the plasmas ir emisions.

Darrell
Yes, this is what I've learned the hard way, but I can't find a solution. There must be some trick or another product. Or back to the original question, does the 8300 extender work with a plasma?

Nobody tried this?

Harrypt

SA 8300HD Problems solutions thread

Harry - I can't speak to the product that you purchased...

As mentioned earlier... I have

50" Panasonic Plasma
8300, DVD Player, Receiver, & SVHS Player in a closed cabinet
Xantec IR Routing (this is a progressional grade IR routing solution)

I have used it for 4 years and it works great for me.

Here is their site: http://www.xantech.com/
The system is all seperates... You buy a connecting block that supports the number of items you need, emitters for each of your IR components, and an IR receiver (like the dinky link) to capture the signal.

I have my IR receiver installed on the upper right side of the cabinet that houses my TV. About 4" away from TV.

Note: the Dinky link has a small red IR indicator on it. The Plasma will cause it to glow a bit because of the massive RF/IR radiation it puts out. <-- a little scary in my opinion.

Brian



Quote:
Originally Posted by Harrypt
Yes, this is what I've learned the hard way, but I can't find a solution. There must be some trick or another product. Or back to the original question, does the 8300 extender work with a plasma?

Nobody tried this?

brigont

SA 8300HD Problems solutions thread

Thanks for the input. The third box was a lemon. I exchanged it an the new one is operating perfectly.

The location is an enclosed cabinet. The cabinet is actively cooled with a "silencer" fan that runs 24/7.

I am debating getting a component cooler for the 8300 because who knows...

Then I will have to deal with failure because of dust build up in the unit.

BG



Quote:
Originally Posted by jruhnke
Your third box is a lemon. Maybe a previous user had problems and returned it to the cableco, but its problems weren't fixed before re-entering the field and you were the next lucky recipient. At any rate, that's not how a healthy 8300 operates. You're going to need to swap it out again; let's hope the "fourth time's a charm" for you.

Having two hard drives "burn out" is quite unusual in itself, however. Is there anything potentially stressful (to the box) about your installation? Do you have the box in an enclosed cabinet with limited ventilation? Is it on top of an A/V receiver that generates a fair bit of heat? Is it in a high-vibration area, like on top of your subwoofer? Does your house have power quality issues?

Like many others, I've used my 8300HD for two years without any hardware failure. If you lost two hard drives in a short amount of time, you've either got the negative equivalent of lottery-winning luck, or else there's something making your boxes more prone to failure than the average...

brigont

SA 8300HD Problems solutions thread

Quote:
Originally Posted by brigont
Harry - I can't speak to the product that you purchased...

As mentioned earlier... I have

50" Panasonic Plasma
8300, DVD Player, Receiver, & SVHS Player in a closed cabinet
Xantec IR Routing (this is a progressional grade IR routing solution)

I have used it for 4 years and it works great for me.

Here is their site: http://www.xantech.com/
The system is all seperates... You buy a connecting block that supports the number of items you need, emitters for each of your IR components, and an IR receiver (like the dinky link) to capture the signal.

I have my IR receiver installed on the upper right side of the cabinet that houses my TV. About 4" away from TV.

Note: the Dinky link has a small red IR indicator on it. The Plasma will cause it to glow a bit because of the massive RF/IR radiation it puts out. <-- a little scary in my opinion.

Brian
I wonder if the Xantech receiver that is shielded for plasma would work with the Hot LInk Pro system if I spliced the correct connector onto it. That would save me from throwing a couple hundred bucks more at this problem.

Harrypt

SA 8300HD Problems solutions thread

hello,

we're encountering a problem concerning a SA8300HD digital recorder and a Panasonic DVD player. The DVD was bought earlier BTW.
The DVD cables- red, white, yellow are connected to their respective plugs in the Samsung TV.
I'm no specialist of this system but the problem basically is: We can get the DVD functions to work (play, stop, pause etc.) with the TV and DVD remotes but not with the 8300HD remote. And, neither do we get an image from the DVD.

Ask me to clarify if you dont understand

thanks for speedy reply

hashemite

hashemite

SA 8300HD Problems solutions thread

yes. push your menu button twice... scroll down to "viewer: power on" and select the channel you want...
if you want "last channel on", then select the last channel option...

ccotenj

SA 8300HD Problems solutions thread

All,

I recently set up my new Onkyo sr705 and am having trouble getting HDMI to work from the 8300. The Bluray and HDDVD player work flawlessly.

It's running 8300 HDMI > Reciever > Sony 50sxrd.

I've been running component since I first came back to Cox, but now I cannot get picture/sound running HDMI (no picture, cable is fine). Is there a setting I have to change (didn't see anything in setup) to initiate the HDMI) For trail and error, I connected the HDMI cable directly from the 8300 to the TV and still could not get picture/sound.

Sorry if this has been covered, didn't find it on my search.

Thanks

mattdmb

SA 8300HD Problems solutions thread

Just curious if anyone has their SA8300 closed captioning set to "On with mute" and has it working. We get nothing with our Samsung LN-T4065F -- CC "on" works fine, but for some reason, "on with mute" does nothing. Does anyone have this working at all? Thanks!

petes-24

SA 8300HD Problems solutions thread

Hopefully, someone can help me with this problem.

If I direct tune (type in channel 213), which is FOXHD, I only get the show in 480i per the 8300HD display. I can also verify this with my VP50 processor as it identifies the input resolution as well.

This also happens when I want to record a HD show on the DVR. Usually, but not always, it will record in 480i.

Now, if I manually change the channel using the up or down arrows to the next HD channel, I will get the full HD signal and if I change it back to the previous channel, it will now display a HD signal.

Since I have a Video Processor, I have the 8300HD set up as pass through, but something has changed and I don't know how to get it back.

Any suggestions are appreciated.

HTSteve

SA 8300HD Problems solutions thread

Quote:
Originally Posted by davehancock
NO, that is NOT CORRECT - Here is an extract from the FCC rules pertaining to cable:
So the rules REQUIRE HDMI (or DVI): Hence SA can't phase them out!

Now the REAL problem here is not HDMI, but rather, the copy protection software (HDCP) that is also mandated. The specifications for HDCP were porly written with insufficient test cases so compatibility between YOUR particular TV and the cable box cannot be assured. It is a major "hassle" for the cable companies, because they have no control over what TV you try to connect to the box. Granted, SA ought to be doing a lot better job of checking new versions of HDCP against various TVs.

The most practical short term solution is to switch to component - but you should NOT accept that sort of crap from cable! I'd suggest calling them back, talk to a supervisor, remind them of the FCC requirements and ask to be kept up to date on their efforts to have SA resolve the problem.
Just started having same problem!!! Is it a box issue or a software issue??? My HDMI connection to my new Pio Kuro 60" Plasma worked fine for about a month and then boom this HDCP "message" shows up and no way to get HDMI to work!!! Will do component for now (not happy because I ran HDMI snakes through wall!!) but need more info!!!!

perilous

SA 8300HD Problems solutions thread

My HDMI connection worked for several months before it stopped, and I switched back to component. I would like to change back to HDM - not because I notice any better picture quality, but it frees up my last component input - , and am wondering if a different cable might fix the problem. The cable seems to be a bit loose at the back of the DVR, but I don't know if a new cable would be any better. Has anyone switched out cables and had better luck?

deanbrew

SA 8300HD Problems solutions thread

I just got an 8300HD from cox last night, and it's working well for me so far(I've had a few before this). I recorded journeyman last night, and when I watched it during high intensity scenes(the lightning storm for example) I would see uniform macroblocking across the picture. Is this most likely the cable source due to the additional compression they're applying, or does the box compress video more as it records it? If so is there any way to change the compression settings, or disable additional compression when recording?

Benkrishman

SA 8300HD Problems solutions thread

Quote:
Originally Posted by Benkrishman
I just got an 8300HD from cox last night, and it's working well for me so far(I've had a few before this). I recorded journeyman last night, and when I watched it during high intensity scenes(the lightning storm for example) I would see uniform macroblocking across the picture. Is this most likely the cable source due to the additional compression they're applying, or does the box compress video more as it records it? If so is there any way to change the compression settings, or disable additional compression when recording?
The artifacts that you are seeing likely come somewhere between the network and the cable head-end. Cable generally does not apply additional compression to local stations (in fact the FCC prohibits material degradation on these stations).

The DVR records the digital signal as received by the QAM tuner - so there is no additional compression there (and no adjustments).

davehancock

SA 8300HD Problems solutions thread

Quote:
Originally Posted by davehancock
The artifacts that you are seeing likely come somewhere between the network and the cable head-end. Cable generally does not apply additional compression to local stations (in fact the FCC prohibits material degradation on these stations).

The DVR records the digital signal as received by the QAM tuner - so there is no additional compression there (and no adjustments).
Thanks. I haven't seen any macroblocking like that on the other channels, and it was only on a few short shots from that one show, so it hasn't been much of an issue. Good to know the box doesn't compress the video at all.

Benkrishman

SA 8300HD Problems solutions thread

Hi Guys, I have the 2808 connected to an SA 8300 DVR (time warner NYC) and then connected to a Pioneer 5010 all via HDMI. My problem is that occasionally when I change the channel on the cable box it doesn't accept the signal on the receiver and the white hdmi light on the receiver starts flashing. This happens maybe once a day. The picture comes in and out and the HDMI light keeps flashing. When I change the channel again to a different one, sometimes it kicks in, but other times it just flashes and the signal comes in and out. Powering on and off on the reciever doesn't resolve it. I tried using another DVR box and changed all the cables, but the same thing is happening. The only thing I know to resolve this is to reboot the box. Anyone experiencing this or have a workaround for me? Thanks in advance.

Mantis22

SA 8300HD Problems solutions thread

Quote:
Originally Posted by perilous
Just started having same problem!!! Is it a box issue or a software issue??? My HDMI connection to my new Pio Kuro 60" Plasma worked fine for about a month and then boom this HDCP "message" shows up and no way to get HDMI to work!!! Will do component for now (not happy because I ran HDMI snakes through wall!!) but need more info!!!!
Pursued with Cablevision who acknowledged they are having a software problem with the SA 8300 (was this some kind of SW update recently that caused this "new" issue?????) and they "are working on it"; he even walked me through a reset and menu changes but it went back to the HDCP message!!! Stuck with component work around for now...

perilous

SA 8300HD Problems solutions thread

Had a problem recording with original cable box/dvr in that the audio would cut in and out only on the recordings. They came out today and replaced it with the all "Digital" box. My original hdtv/dvr box worked well except for the recordings. With the old one my SD was "good". With this new box my SD is pure C-R-A-P. I mean REALLY crap. I may have to insist they come back and put in an original box. I cant believe it is really bad versus my old box. Anyone have any other suggestions?

Samsung HP-S5053

Easyshare

SA 8300HD Problems solutions thread

I have COX here in Oklahoma City. I can get a digital signal from the box via optical cable. I can't get Dolby Digital on any of the HD channels. I've changed settings on Audio from Other to Dolby Digital and back. No help. My receiver gets a digital signal just fine on "Other", just no DD.

Thanks for the help.

SF

soonerfann

SA 8300HD Problems solutions thread

Quote:
Originally Posted by Easyshare
Had a problem recording with original cable box/dvr in that the audio would cut in and out only on the recordings. They came out today and replaced it with the all "Digital" box. My original hdtv/dvr box worked well except for the recordings. With the old one my SD was "good". With this new box my SD is pure C-R-A-P. I mean REALLY crap. I may have to insist they come back and put in an original box. I cant believe it is really bad versus my old box. Anyone have any other suggestions?

Samsung HP-S5053
I'd keep pestering them until you have 'full' service with your STB(s) working normally. Recently someone in Orlando (Bright House cable) reported measuring nearly 1920X1080 effective resolution with a 1080p display and HDNet's Saturday 6:30 am ET test patterns. That's better effective-resolution-wise than many report, and your 1366X768 plasma should show full display resolution if you're on that cable system.

Changes in STBs sometimes result in erroneous STB menu settings or even cabling errors. (A cable tech should also ensure with a meter that your getting adequate signal levels.) Suggest setting the STB setup menu for 1080i output only, letting it convert 480i SD to 1080i. Try both HDMI and YPbPr hookups, too. Also, suggest trying a 'passthrough' STB mode to determine if your plasma, fed 480i, does a better job of upconverting 480i to 1366X768p than handling only 1080i from the STB.

If SD looks that bad, perhaps the hookup or viewing somehow involves 480i analog NTSC, which could result from using the plasma's built-in NTSC tuner--about the worst viewing option if your cable system is simulcasting (duplicating) analog channels in a digital format, as many head ends do now. -- John

John Mason

SA 8300HD Problems solutions thread

Hey guys, I have spent about a half hour reading this thread and I haven't found an answer to this issue... might have missed it...

Changing channels

When I go to change channels, the alloted time to get the 3 diget number in is so fast, I can hardly make it. I have to prepare, exhale, focus and FIRE.

Now my Harmony remote is set to the minimum time between keys and it's can't get 3 digets in quickly enough. grrr... favorite channels not working!

is there a way to set the box so it has a longer time allotment for the channel changing?

roll - gybe

SA 8300HD Problems solutions thread

Quote:
Originally Posted by roll - gybe
Hey guys, I have spent about a half hour reading this thread and I haven't found an answer to this issue... might have missed it...

Changing channels

When I go to change channels, the alloted time to get the 3 diget number in is so fast, I can hardly make it. I have to prepare, exhale, focus and FIRE.

Now my Harmony remote is set to the minimum time between keys and it's can't get 3 digets in quickly enough. grrr... favorite channels not working!

is there a way to set the box so it has a longer time allotment for the channel changing?
Odd problem. I have no problem with my Harmony 880 and a SA8300HD (with SARA). I wonder if you have all of the Harmony delays at a minimum.

davehancock

SA 8300HD Problems solutions thread

Quote:
Originally Posted by roll - gybe
Hey guys, I have spent about a half hour reading this thread and I haven't found an answer to this issue... might have missed it...

Changing channels

When I go to change channels, the alloted time to get the 3 diget number in is so fast, I can hardly make it. I have to prepare, exhale, focus and FIRE.

Now my Harmony remote is set to the minimum time between keys and it's can't get 3 digets in quickly enough. grrr... favorite channels not working!

is there a way to set the box so it has a longer time allotment for the channel changing?
Not sure if that's on the SARA menu. Read the first post and let us know your location, Cableco, specify SARA/PASSPORT/NAVIGATOR along with the version number and someone can pick up the ball for you.

BobKat6

SA 8300HD Problems solutions thread

Question using 2 TV's

I have a panasonic plasma in my living room and my new Optoma hd70 projector in the basement. I've been told that I can connect both to the 8300HD and it will output to both displays (hdmi to my plasma and component to my projector). Is that correct?

also, will i be able to receive audio over the optical (to the hd70) if i also have the hdmi hooked up?

ice1874193

SA 8300HD Problems solutions thread

Quote:
Originally Posted by ice1874193
Question using 2 TV's

I have a panasonic plasma in my living room and my new Optoma hd70 projector in the basement. I've been told that I can connect both to the 8300HD and it will output to both displays (hdmi to my plasma and component to my projector). Is that correct?

also, will i be able to receive audio over the optical (to the hd70) if i also have the hdmi hooked up?
That both work simultaneously is in question. Please add your Cablco, and software name and version and someone will pick up as above.

BobKat6

SA 8300HD Problems solutions thread

Quote:
Originally Posted by BobKat6
That both work simultaneously is in question. Please add your Cablco, and software name and version and someone will pick up as above.
Time Warner
SA8300HD
SARA Version 1.10

ice1874193

SA 8300HD Problems solutions thread

Quote:
Originally Posted by BobKat6
That both work simultaneously is in question. Please add your Cablco, and software name and version and someone will pick up as above.
I'll go a step further - it is UNLIKELY that both will work simultaneously. Some earlier versions of the operating software did, but the later updates seemed to have taken that ability away.

davehancock

SA 8300HD Problems solutions thread

With both hooked up to differnt outputs will one tv work if the other is off? i only need it on one tv at a time - projector for my fav. hd shows and sports and plasma for everyday

ice1874193

SA 8300HD Problems solutions thread

Quote:
Originally Posted by ice1874193
With both hooked up to differnt outputs will one tv work if the other is off? i only need it on one tv at a time - projector for my fav. hd shows and sports and plasma for everyday
Yes, it is reported that component is active when the HDMI set is off. However, there may be variations on this, depending on the software - but at least your chances are reasonable.

davehancock

SA 8300HD Problems solutions thread

can someone help me out?
http://www.avsforum.com/avs-vb/showthread.php?t=936847

xbr2dabest

SA 8300HD Problems solutions thread

Quote:
Originally Posted by xbr2dabest
can someone help me out?
http://www.avsforum.com/avs-vb/showthread.php?t=936847
From looking at your post there - you don't provide a lot of information to go on, but let me take a stab at it.

First, as I understand it, you want to distort SD 4:3 images to fill your 16:9 screen. Most Sony sets (I don't know for sure about yours as you did not provide a complete model number) have a setting on how to treat SD (480i) images. Not sure on the labels for your set - but usually under "Screen" in the user menus.

Then have your cable box set to AutoDVIHDMI. It will then send the native scan rate to the TV and, with the above settings, the TV will automatically display 720p and 1080i in Full Screen and 480i in Wide Zoom (or whatever you select).

I'm pretty sure the answer to your issue lies with the TV (and how it handles the various scan rates) and not your cable box.

davehancock

SA 8300HD Problems solutions thread

Quote:
Originally Posted by davehancock
From looking at your post there - you don't provide a lot of information to go on, but let me take a stab at it.

First, as I understand it, you want to distort SD 4:3 images to fill your 16:9 screen. Most Sony sets (I don't know for sure about yours as you did not provide a complete model number) have a setting on how to treat SD (480i) images. Not sure on the labels for your set - but usually under "Screen" in the user menus.

Then have your cable box set to AutoDVIHDMI. It will then send the native scan rate to the TV and, with the above settings, the TV will automatically display 720p and 1080i in Full Screen and 480i in Wide Zoom (or whatever you select).

I'm pretty sure the answer to your issue lies with the TV (and how it handles the various scan rates) and not your cable box.
i didnt mess with my tvs settings because I had comcast hd dvr hooked up on the same video input before, I just switched to WOW Cable, i tried all the TV settings but it is not the TV because the SA 8300 wont show regular channels in 480i and HD in 1080i, it shows both SD and HD at 1080i

xbr2dabest

SA 8300HD Problems solutions thread

before with comcast we had a Motorola DVR and it would automatically upscale and downscale when I switched from SD to HD channels

xbr2dabest

SA 8300HD Problems solutions thread

Quote:
Originally Posted by xbr2dabest
i didnt mess with my tvs settings because I had comcast hd dvr hooked up on the same video input before, I just switched to WOW Cable, i tried all the TV settings but it is not the TV because the SA 8300 wont show regular channels in 480i and HD in 1080i, it shows both SD and HD at 1080i
As I said before: if you have the cable box set to pass through the native scan rate (AutoDVIHDMI) there are TV settings to manage the problem. The Moto box couldn't do that. It is a different box.

If you want more help please include the model of your set (Sony has made different XBR2s).

davehancock

SA 8300HD Problems solutions thread

Quote:
Originally Posted by davehancock
As I said before: if you have the cable box set to pass through the native scan rate (AutoDVIHDMI) there are TV settings to manage the problem. The Moto box couldn't do that. It is a different box.

If you want more help please include the model of your set (Sony has made different XBR2s).
okay it is set to AutoDVIHDMI, and my tv is a KDL 46XBR2

xbr2dabest

SA 8300HD Problems solutions thread

is there anything I need to do in the menu where you turn off the 8300 and hold those 2 buttons on the receiver?

xbr2dabest

SA 8300HD Problems solutions thread

I continue to have a syncing problem with my SA8300 and my Sony KDS-50A2000. Whenever it swtiches resolutions from 480p to 720p or to 1080i, the box seems to lose sync with the TV and all I get is white snow on the screen. I have to flip to a different input on the TV to force it to re-sync.

I have WOW in Columbus, OH. I've called their tech support like 321 times and they have no solution for me and really seem to care less. They suggest using component cables instead, or setting the box to Upconvert1, so everything HD is output in 1080i.

Upconvert1 does fix the syncing issue, but I'd rather it just ran in the AUTO setting.

Any suggestions?

ewto16

SA 8300HD Problems solutions thread

no thats not it he has an 1TB external sata II drive connected to it. So do you think that after 999 the menu will be so slow that it won't accept anymore recordings?

DVDO+WESTY=1080p

SA 8300HD Problems solutions thread

He does realize that everything on that external drive is toast if something should happen to the SA8300? These units are not meant to be long term storage devices so he is in uncharted territory.

RemyM

SA 8300HD Problems solutions thread

Quote:
Originally Posted by DoubleDAZ
Easy enough to bookmark it so you remember and can then look for answers from that point on.

Keeping track of replies might be more difficult, but it seems you've already gotten more views here than in your thread, so it's either few views or a little work tracking replies, your choice.

And The Other Dave's reply was correct. If you are looking for a solution that allows both to be active at the same time (though that's not what I read), I think you are out of luck with your setup. IIRC, the key is getting the HDMI signal completely shut off so that the 8300 doesn't think there is something there. I believe some TVs already do this, others you have to physically disconnect the cable.
can i just use a hdmi splitter? does this degrade the signal at all?

ice1874193

SA 8300HD Problems solutions thread

yip thats what I told him, so I 'll just see after 999 if 1000 shows up....

DVDO+WESTY=1080p

SA 8300HD Problems solutions thread

Quote:
Originally Posted by DVDO+WESTY=1080p
yip thats what I told him, so I 'll just see after 999 if 1000 shows up....
I don't think there is any limit, but it's no wonder the list is slow. SATA support has not really had anything done to it since the 8300 was released. It's just barebones and so far no cableco's support it. Until they do, I doubt much will be done to deal with things like 1TB drives with >1000 recordings. I hope your bro has a lot of hair because if he needs to replace his 8300, he'll be pulling it all out. It's not just the SATA drive he has to worry about.

DoubleDAZ

SA 8300HD Problems solutions thread

Quote:
Originally Posted by ice1874193
can i just use a hdmi splitter? does this degrade the signal at all?
From what I understand, some folks have been able to just add the splitter and that was enough to tell the 8300 there was nothing on the other end. However, I don't have any direct knowledge, so I can't say exactly what might or might not happen in your case. This kind of stuff is all trial and error unless you can find someone with the same setup. And, SA might change something in the next version whereby if an HDMI cable is simply attached Component will no longer work. I'm sure that's what the Hollywood crowd would like. Also, some cableco's, like Cox and Comcast I believe, are getting ready to switch from SARA to Passport. I have no idea what that will do to recordings on the internal or the external drive, but my guess is they might just be lost.

DoubleDAZ

SA 8300HD Problems solutions thread

I've posted my lip sync problem earlier, without any replies. If anyone has experienced lip sync problems and thinks they may have a solution, first take a look at this thread (http://www.avsforum.com/avs-vb/showt...6#post13372836).

flycaster

SA 8300HD Problems solutions thread

If audio is too EARLY, fol. won't help, but will if it's LATE:
http://www.audaud.com/article.php?ArticleID=3011
http://www.felston.com/buy.htm
http://www.projectorcentral.com/felston_dd740.htm
Of course, it may vary from program to program....

Fol. model only works on digital audio COAX:
http://www.felston.com/download/dd340_r4.pdf
whereas this one does COAX and OPTICAL:
http://www.felston.com/download/FelstonDD540_r6.pdf

Here's a 5-port HDMI switch...with lip-sync:
http://www.vizionware.com/press/0906d2007.php
http://www.vizionware.com/products/f...duct-sheet.pdf

If you simply want to delay L/R Stereo signals,
there are Pro-Audio Digital Effects Processors
which insert reverb, echo....and delay (typ. $100):
http://www.bhphotovideo.com/c/shop/1...rocessors.html
http://www.behringerdownload.de/DSP2...pecs_Rev_B.pdf
http://www.alesis.com/audioprocessing
http://cachepe.zzounds.com/media/Nan...eb19b1cce4.pdf

holl_ands

SA 8300HD Problems solutions thread

Great reply. For a while I though i was going nuts, or that something was terribly wrong with my new TV. But after reading some of the stuff, I see that voice lag can be a rather common problem. But, then again, if it is, how come no one else on these forums is complaining about it? If i were to get some sort of external fix, as I'm going directly from stb to tv via hdmi (ie, no AVR), I guess I'd go for a simple digital effects box, eh? BTW, I will be calling Comcast to see if they can do anything about this problem.

flycaster

SA 8300HD Problems solutions thread

On recorded HD shows, I sometimes get audio dropouts when playing the show back. These dropouts are not actually recorded - if I rewind and play back again, the dropouts are in different places. So it doesn't appear to be a reception issue. Something is causing the sound to go intermittent between the box and my receiver. I'm connected to an Onkyo SR505 via HDMI pass-through for video, but optical for audio. Has anyone seen anything like this before?

twentw

SA 8300HD Problems solutions thread

Quote:
Originally Posted by twentw
On recorded HD shows, I sometimes get audio dropouts when playing the show back. These dropouts are not actually recorded - if I rewind and play back again, the dropouts are in different places. So it doesn't appear to be a reception issue. Something is causing the sound to go intermittent between the box and my receiver. I'm connected to an Onkyo SR505 via HDMI pass-through for video, but optical for audio. Has anyone seen anything like this before?
The dropouts could be due to your stb. When I made an appointment with comcast about my voice sync problem, they asked me if I ever lost sound, intermittently. So, from this question, I assume that sound dropout could be a malfunction and/or adjustment having to do with the stb.

BTW, comcast verified that voice shnc could be a problem due to the stb and will be out to take a look 3/17.

flycaster

SA 8300HD Problems solutions thread

I've asked this in another thread earlier today with no responses. Has anyone gotten their unit to work with IR Emitters attached to the front window of the 8300? For the life of me I can not get them to work. They work with my receiver, dvd player and media center, but I can not get them to work on the 8300.

jspielmann

SA 8300HD Problems solutions thread

Quote:
Originally Posted by jspielmann
I've asked this in another thread earlier today with no responses. Has anyone gotten their unit to work with IR Emitters attached to the front window of the 8300? For the life of me I can not get them to work. They work with my receiver, dvd player and media center, but I can not get them to work on the 8300.

I have it working with my URC remote set-up. I have heard that you need to do one of two things. Either turn down the intensity of the emitter (if you can) or place the emitter off to the side a bit (ie. not directly over the eye). On my unit the eye is on the left side of the display and I just turned down the emitter to about 1/3 of full. You can just use a flashlight to locate the emitter.

Hope this helps.

aamilo

SA 8300HD Problems solutions thread

Update on voice sync problem. Comcast tech took a look/listnen to my set. And, yes indeed, certain channels were out of sync. Said everything else was OK and that he'll speak with one of his "big time" supervisor friends about this. He has seen this before and thinks it is strickly due to the programming source.

flycaster

SA 8300HD Problems solutions thread

Quote:
Originally Posted by flycaster
Update on voice sync problem. Comcast tech took a look/listnen to my set. And, yes indeed, certain channels were out of sync. Said everything else was OK and that he'll speak with one of his "big time" supervisor friends about this. He has seen this before and thinks it is strickly due to the programming source.
If that's the case, then others in your area should be having the same problems on the same channels. When we've had those problems, it's always been the network or local station and was relatively quickly fixed.

DoubleDAZ

SA 8300HD Problems solutions thread

Quote:
Originally Posted by DoubleDAZ
If that's the case, then others in your area should be having the same problems on the same channels. When we've had those problems, it's always been the network or local station and was relatively quickly fixed.
I am in the Boca area and DEFINITELY have sync issues with certain channels... the worst is the Create channel where it is approx 1 sec off!!

Let me know what happens guys...

Caribwoy2000

SA 8300HD Problems solutions thread

I've noticed a pattern. If both tuners are recording and I choose one of the being recorded and choose "play from beginning" then one of the two shows being recorded stops being recorded at that time. It's weird because they still show up as being recorded but once the show gets to the time when I hit the "play from beginning" it freezes. The rest of the time shows as red where normal recording time shows as green. This is on a Cablevision system. This is the 2nd 8300HD that I've had with this issue so it must be a bug.

czachari

SA 8300HD Problems solutions thread

Quote:
Originally Posted by czachari
I've noticed a pattern. If both tuners are recording and I choose one of the being recorded and choose "play from beginning" then one of the two shows being recorded stops being recorded at that time. It's weird because they still show up as being recorded but once the show gets to the time when I hit the "play from beginning" it freezes. The rest of the time shows as red where normal recording time shows as green. This is on a Cablevision system. This is the 2nd 8300HD that I've had with this issue so it must be a bug.
This is not a bug. In the situation you describe, both tuners are being used to record programming. Once you hit "play from beginning" then one of the tuners must be used to "tune" to the DVR playback channel (on my system, it's channel 899 or thereabouts, but is probably different on each cable system). This leaves you with one tuner still recording, and one tuner playing back. My guess would be that the tuner used to play back would be the one that had been recording the program you're trying to play. To do what you've been trying to do, you'd need to have THREE tuners. If SA would only produce a box with a 2TB RAID array and 10 tuners, we wouldn't have these pesky little irritations!

Hope this helps!

Aloha

Larry523

SA 8300HD Problems solutions thread

Quote:
Originally Posted by Larry523
This is not a bug. In the situation you describe, both tuners are being used to record programming. Once you hit "play from beginning" then one of the tuners must be used to "tune" to the DVR playback channel (on my system, it's channel 899 or thereabouts, but is probably different on each cable system). This leaves you with one tuner still recording, and one tuner playing back. My guess would be that the tuner used to play back would be the one that had been recording the program you're trying to play. To do what you've been trying to do, you'd need to have THREE tuners. If SA would only produce a box with a 2TB RAID array and 10 tuners, we wouldn't have these pesky little irritations!

Hope this helps!

Aloha

In order to avoid this go to list and choose the show you are recording from there to play from beginning. When doing this you can record two shows at the same time while watching another recorded show.

bkazepis

SA 8300HD Problems solutions thread

Quote:
Originally Posted by Caribwoy2000
I am in the Boca area and DEFINITELY have sync issues with certain channels... the worst is the Create channel where it is approx 1 sec off!!

Let me know what happens guys...
Glad to know that I am not crazy. Among my worst channels is ABCHD. There are others, but not quite as bad. I haven't heard back from Comcast, but will now call them. I am sure that they have to be aware fo the problem, but they probably won't officially admit it.

flycaster

SA 8300HD Problems solutions thread

Quote:
Originally Posted by Larry523
This is not a bug. In the situation you describe, both tuners are being used to record programming. Once you hit "play from beginning" then one of the tuners must be used to "tune" to the DVR playback channel (on my system, it's channel 899 or thereabouts, but is probably different on each cable system). This leaves you with one tuner still recording, and one tuner playing back. My guess would be that the tuner used to play back would be the one that had been recording the program you're trying to play. To do what you've been trying to do, you'd need to have THREE tuners.
Absolutely NOT. The playback channel is NOT a "real" channel and has no effect on recording 2 programs while watching one of them from the beginning (unless there is a bug). I routinely join recordings in progress by selecting them from the LIST and using the "Start From Beginning" option. However, there have been bugs in this area in various versions of the software (I assume the OP is using SARA) and Cablevision has been notorious for using a different (unique) version than most of the rest of us. The only workaround I can think of is to split the recording it 2 (stop and save the first part, then start a new one for the rest). Of course, you could also let one finish and then watch it.

DoubleDAZ

SA 8300HD Problems solutions thread

Quote:
I have it working with my URC remote set-up. I have heard that you need to do one of two things. Either turn down the intensity of the emitter (if you can) or place the emitter off to the side a bit (ie. not directly over the eye). On my unit the eye is on the left side of the display and I just turned down the emitter to about 1/3 of full. You can just use a flashlight to locate the emitter.

Hope this helps.
Thanks for the reply. I think the issue could be directly related to the IR receiver (eye) and the frequency at which it goes to. I've ordered a different one from Xantech that will operate at a different frequency so we'll see how it goes.

I'll do some testing tonight and get back to you.

jspielmann

SA 8300HD Problems solutions thread

Quote:
Originally Posted by czachari
I've noticed a pattern. If both tuners are recording and I choose one of the being recorded and choose "play from beginning" then one of the two shows being recorded stops being recorded at that time. It's weird because they still show up as being recorded but once the show gets to the time when I hit the "play from beginning" it freezes. The rest of the time shows as red where normal recording time shows as green. This is on a Cablevision system. This is the 2nd 8300HD that I've had with this issue so it must be a bug.
The "Play From Beginning" choice is present on some channels, even when not recording, even on the non DVR cable boxes. It is part of the Switched Digital Video offering being deployed in many parts of the country by many cable systems.

If SDV is available, and you choose it, then you ARE tuning to a different channel, where your local cable node will send that program selection to only you, starting from the beginning on a dedicated channel.

If you happened to be recording with both tuners, then one of them must stop and tune to the SDV channel (it is dynamically assigned based on what is available at the moment on your local node)

The correct way to view a program being recorded, when both tuners are busy recording, is to go into the "List" of recorded programs, select the partially recorded show, and there select "play from beginning"

That selection, in that menu, will play from your hard-disk and continue to record the remainder of the program.

As described, some earlier software releases kicked you back to live when the DVR finished recording, even if you were only part way through watching the recording, but you could then re-select the recording and fast-forward to catch back up to where you were. (My current software in my TWC 8300HD works properly... at long last they fixed that bug)

Joe L.

J. L.

SA 8300HD Problems solutions thread

Quote:
Originally Posted by J. L.
The "Play From Beginning" choice is present on some channels, even when not recording, even on the non DVR cable boxes. It is part of the Switched Digital Video offering being deployed in many parts of the country by many cable systems.
I believe that you are confusing "Play from Beginning" with a different offering from Time Warner (the OP is not with TW). Neither the "Play from Beginning" nor Start-Over are "part of the Switched Digital Video offering". For example, "Start-Over" was implemented here a year before SDV.

Quote:
Originally Posted by J. L.
If SDV is available, and you choose it, then you ARE tuning to a different channel, where your local cable node will send that program selection to only you, starting from the beginning on a dedicated channel.
It will not send "only to you", it will signal your STB what QAM the program will be on, and send it out to the complete node that you are on. If someone else in that node selects the same channel, then his box will also tune to the same QAM.

Quote:
Originally Posted by J. L.
The correct way to view a program being recorded, when both tuners are busy recording, is to go into the "List" of recorded programs, select the partially recorded show, and there select "play from beginning"
Apparently the OP does not have the version of SARA (1.89.xx.xx or higher) that supports this.

davehancock

SA 8300HD Problems solutions thread

Quote:
Originally Posted by DoubleDAZ
Absolutely NOT. The playback channel is NOT a "real" channel and has no effect on recording 2 programs while watching one of them from the beginning (unless there is a bug). I routinely join recordings in progress by selecting them from the LIST and using the "Start From Beginning" option. However, there have been bugs in this area in various versions of the software (I assume the OP is using SARA) and Cablevision has been notorious for using a different (unique) version than most of the rest of us. The only workaround I can think of is to split the recording it 2 (stop and save the first part, then start a new one for the rest). Of course, you could also let one finish and then watch it.
I stand corrected. For the record, I assumed the OP was selecting from the LIST and choosing "Start From Beginning" as I know of no other way to do this. (I'm a TW victim, er, customer, and we're on SARA, but rumored to be switching to something else later this year.) I've never tried this while recording two shows at once though, and apparently made some faulty assumptions about how the process worked. I'm sure I'll get the taste of shoe out of my mouth in a couple of days. Thanks for clearing it up!

Aloha

Larry523

SA 8300HD Problems solutions thread

And I've always thought that the TWC "Start From Beginning" is very similar to both their "On-Demand" offerings and their SDV offering. The biggest differences between SDV and the others are:

With SDV, you share the same dynamically allocated channel with others watching the same program on your node. You have no control for Fast-Forward, Rewind, or Pause. This just conserves channels, so unwatched programming on your node does not take up a channel on the cable.

With "Start From Beginning" you are individually allocated a channel from your local node. You again have no Fast-Forward.

With On-Demand, you are individually allocated a channel from your local node, but this time you have Fast-Forward, Rewind, Pause, etc.

All share the same ability to dynamically allocate a channel. In some cases you share it with others watching the same program, with others, you don't.

It is for that reason I could see how if you are already recording two shows, and then press "Play-From-Beginning" on one you were recording, a poorly coded implementation might just use a third dynamically allocated channel rather than play from the hard-disk, and stop recording one of those channels you were recording.

J. L.

SA 8300HD Problems solutions thread

Quote:
Originally Posted by J. L.
And I've always thought that the TWC "Start From Beginning" is very similar to both their "On-Demand" offerings and their SDV offering. The biggest differences between SDV and the others are:

With SDV, you share the same dynamically allocated channel with others watching the same program on your node. You have no control for Fast-Forward, Rewind, or Pause. This just conserves channels, so unwatched programming on your node does not take up a channel on the cable.

With "Start From Beginning" you are individually allocated a channel from your local node. You again have no Fast-Forward.

With On-Demand, you are individually allocated a channel from your local node, but this time you have Fast-Forward, Rewind, Pause, etc.

All share the same ability to dynamically allocate a channel. In some cases you share it with others watching the same program, with others, you don't.

It is for that reason I could see how if you are already recording two shows, and then press "Play-From-Beginning" on one you were recording, a poorly coded implementation might just use a third dynamically allocated channel rather than play from the hard-disk, and stop recording one of those channels you were recording.
You are thinking of TWC's "Start Over" and that is quite different from the "Start From Beginning" option when watching programs being recorded. "Start Over" works pretty much as you describe.

DoubleDAZ

SA 8300HD Problems solutions thread

Finally got an appropriate answer from Comcast explaining the lip sync problem. Has to do with the individual channels' satillite feeds to Comcast. A Comcast supervisor out of Boynton Beach told me today that they are aware of the problem and have been trying to fix it for several weeks. Didn't got in to the technical aspects (no need to), but it looks as though it will take them a while longer to figure out this one. So, I guess we'll jsut have to live with it until they get a fix on it.

flycaster

SA 8300HD Problems solutions thread

I know it says that deleted shows stay in your Recorded Log for 14 days, is there anyway to delete your log before 14 days? Thanks!

mattmcq23

SA 8300HD Problems solutions thread

Don't show her how to view it and hope...



v/r,
C-F

CANNON-FODDER

SA 8300HD Problems solutions thread

Quote:
Originally Posted by davehancock
Perhaps now is the time to bring up a couple of points about HDMI cables.

The standard HDMI connectors do not have good retention - they can come out easily. Watch out for a couple of things:

1) DO NOT use HDMI-DVI adapters: They provide leverage on the connection and typically apply a downward pressure on the connector causing problems like this.

2) Avoid the use of heavy HDMI cables, these also apply pressure on the connector. If you MUST use heavy cables, be careful to supply support near the connectons to avoid pressure on the connectors.

This information was very helpful. I have fooled around with the 8300HD for two days trying to understand why my HDMI option and picture suddenly disappeared. After reading this, I simply lifted the cable and sure enough...the picture reappeared. Very frustrating but at least I have a reason. Thanks!

mstoner

SA 8300HD Problems solutions thread

I just purchased an 8300hd off of ebay. When i plug it in, the display on the front just cycles through numbers from 000 - 900 with an h in front (ex. h104, h177, h202, etc). The unit will not allow me to power it off. Has anyone had this problem or know how to fix it. Thanks

Shawn Bradley

SA 8300HD Problems solutions thread

Quote:
Originally Posted by Shawn Bradley
I just purchased an 8300hd off of ebay. When i plug it in, the display on the front just cycles through numbers from 000 - 900 with an h in front (ex. h104, h177, h202, etc). The unit will not allow me to power it off. Has anyone had this problem or know how to fix it. Thanks
Most of the 8300HDs I see on eBay right now or recently sold have a disclaimer in the listing that you might have missed:
- Please check with your local cable company to see if the box will work with your service.
- The unit serial number is {blahblah}, please verify if it is compatible with your local cable provider before bidding.
- Please contact your local cable provider for authorization.
- This unit powers right on, and needs to be activated, with a message on bootup that states to contact the cable company to activate, and is sold as is.
- Box worked fine befor it was disactivated, You will need to activat it thru your cable provider
- Buyer is responsible for knowing if the box is compatible with their cable company.

You should not be surprised if your cableco will not activate your box.

jruhnke

SA 8300HD Problems solutions thread

Quote:
Originally Posted by Shawn Bradley
I just purchased an 8300hd off of ebay. When i plug it in, the display on the front just cycles through numbers from 000 - 900 with an h in front (ex. h104, h177, h202, etc). The unit will not allow me to power it off. Has anyone had this problem or know how to fix it. Thanks
The specific issue here is that the box is searching for authorization - and, as jruhnke points out, it isn't finding it!

Enjoy your paperweight!

davehancock

SA 8300HD Problems solutions thread

I only get fuzz from the cable output on my 8300HD. It used to work fine. Now, my kids do play in the HT room, so they could have screwed something up, but I can't find anything.

I have tried hooking it up to two different Analog TVs, but the same result, no picture.

I have the cable output hooked up to a LCD, which I use as a control display for all of my sources, so I don't need to turn on the PJ to record shows or listen to DVD-A discs.

Any suggestions?

HTSteve

SA 8300HD Problems solutions thread

Hi all. I've looked through some of the recent posts and didn't see anything similar to what I'm about to ask so am posting here. Hope this isn't a repeat question. (If it's been asked before, could someone post a link to the thread I need?)

We have an SD8300HD DVR box from Atlantic Broadband, and this is connected to an LG LCD HDTV. We have digital cable and HD service, as well.

We've been having trouble on and off for a few months with just one of our HD channels. I'd assumed it was the signal being broadcast from the local station, but now I'm not as sure. The symptoms -- pixelation and an accompanying temporary drop out of audio signal, usually brief, which sometimes happens occasionally, but much more frequently occurs during the evening. In the past it's been so bad at night that I cannot even watch that channel (it's just maddening).

Why I am thinking this might not necessarily be a signal problem is through trial and error. I tried testing the connection of the HDMI cable at the TV and at the box. There was no change when checking the cable connection to the TV...BUT when I tried the connection of the cable to the box (making sure the connection is snug), the signal seemed to improve quite a bit. It's still not perfect, but it's a lot better. The cable itself is OK, I've checked it, and it's not a long cable; the TV and box are close in proximity. This leads me to ask, could the connection to the back of the box be loose/bad in some way?

I'm very reluctant to bring this box in to exchange it for another...it works fine on all other channels but this one...but with 10 HD channels, and one not working well, I'd like to be able to get this problem fixed.

Thanks in advance.
DK

DeeKaye07

SA 8300HD Problems solutions thread

Quote:
Originally Posted by DeeKaye07
We've been having trouble on and off for a few months with just one of our HD channels. I'd assumed it was the signal being broadcast from the local station, but now I'm not as sure. The symptoms -- pixelation and an accompanying temporary drop out of audio signal, usually brief, which sometimes happens occasionally, but much more frequently occurs during the evening. In the past it's been so bad at night that I cannot even watch that channel (it's just maddening).

Why I am thinking this might not necessarily be a signal problem is through trial and error. I tried testing the connection of the HDMI cable at the TV and at the box. There was no change when checking the cable connection to the TV...BUT when I tried the connection of the cable to the box (making sure the connection is snug), the signal seemed to improve quite a bit. It's still not perfect, but it's a lot better. The cable itself is OK, I've checked it, and it's not a long cable; the TV and box are close in proximity. This leads me to ask, could the connection to the back of the box be loose/bad in some way?

I'm very reluctant to bring this box in to exchange it for another...it works fine on all other channels but this one...but with 10 HD channels, and one not working well, I'd like to be able to get this problem fixed.

Thanks in advance.
DK
I suspect that you have one of two issues:

1) (Most likely) Signal ingress: There is a local TV channel that is on exactly the same frequency as used by the QAM channel on cable (keep in mind that the TV channel numbers bear little relationship to the channel numbers on the cable system). And the local channel is leaking into the cable system. When you are fooling around with the cable, you may be changing the pick-up of the loca signal. If you are close to a TV station, this is a very likely cause.

2) Marginal signal level: Perhaps the channel that is giving trouble is at the highest QAM frequency and is lower in level than the others.

My advice for either problem is to call cable and schedule a tech visit. They are in the best position to take care of either problem (and exchange your box if that really is the problem)

davehancock

SA 8300HD Problems solutions thread

Quote:
Originally Posted by davehancock
I suspect that you have one of two issues:

1) (Most likely) Signal ingress: There is a local TV channel that is on exactly the same frequency as used by the QAM channel on cable (keep in mind that the TV channel numbers bear little relationship to the channel numbers on the cable system). And the local channel is leaking into the cable system. When you are fooling around with the cable, you may be changing the pick-up of the loca signal. If you are close to a TV station, this is a very likely cause.

2) Marginal signal level: Perhaps the channel that is giving trouble is at the highest QAM frequency and is lower in level than the others.

My advice for either problem is to call cable and schedule a tech visit. They are in the best position to take care of either problem (and exchange your box if that really is the problem)
Thanks Dave, I appreciate the reply.

Dumb question re: # 2, when you say lower in level, what do you mean? (Sorry, I'm not tech savvy whatsoever.) Does it matter at all that this is the lowest of the HD channels we receive (i.e. channel 770-779 are the HD channels here...this is ch. 770).

In any case I'm going to have to wait to call someone in for now -- I've got some stuff on the DVR that I want to watch/save before I call anyone, in the case that they do need to replace the box. Hopefully they can fix it before the new TV season starts, though.

DK

DeeKaye07

SA 8300HD Problems solutions thread

Quote:
Originally Posted by DeeKaye07
Hi all. I've looked through some of the recent posts and didn't see anything similar to what I'm about to ask so am posting here. Hope this isn't a repeat question. (If it's been asked before, could someone post a link to the thread I need?)

We have an SD8300HD DVR box from Atlantic Broadband, and this is connected to an LG LCD HDTV. We have digital cable and HD service, as well.

We've been having trouble on and off for a few months with just one of our HD channels. I'd assumed it was the signal being broadcast from the local station, but now I'm not as sure. The symptoms -- pixelation and an accompanying temporary drop out of audio signal, usually brief, which sometimes happens occasionally, but much more frequently occurs during the evening. In the past it's been so bad at night that I cannot even watch that channel (it's just maddening).

Why I am thinking this might not necessarily be a signal problem is through trial and error. I tried testing the connection of the HDMI cable at the TV and at the box. There was no change when checking the cable connection to the TV...BUT when I tried the connection of the cable to the box (making sure the connection is snug), the signal seemed to improve quite a bit. It's still not perfect, but it's a lot better. The cable itself is OK, I've checked it, and it's not a long cable; the TV and box are close in proximity. This leads me to ask, could the connection to the back of the box be loose/bad in some way?

I'm very reluctant to bring this box in to exchange it for another...it works fine on all other channels but this one...but with 10 HD channels, and one not working well, I'd like to be able to get this problem fixed.

Thanks in advance.
DK
DK,

Just so you don't think you're alone... A while back I was having very serious problems with just one HD channel too - even to the extent that most of the times I couldn't get anything. It happened to be the DiscoveryHD channel on my local cableco(TWC in Albany, NY). Since it was part of the HD package I was paying for I figured I should get the channel!

I finally called and scheduled a service call. The tech came, checked all the signals from the road, at the junction box, in the house, etc. Since I have multiple splitters on my cable wiring network(I mean cabling nightmare ), he finally traced it to a cheapo Radio Shack splitter. Rather then putting a signal amp on the line, he was able to improve the signal with a new/different splitter and sorted out a rats nest of cable wiring in the drop ceiling of my home office. DiscoveryHD now comes in beautifully when before there where numerous dropouts, and signal pixelation. BTW, the cableco splitters are vastly superior to the ones available at RS and the techs are pretty good about giving you one and an extra length of cable if you ask during the service call - for future expansion/upgrades you may have in mind.

Anyway, I'm happy now and I think the service and support of TWC in my market area is first rate. Good luck.

redjr

SA 8300HD Problems solutions thread

Thanks redjr. Actually before all this, when we first got HD service, I had a similar problem as yours, but we were not getting one channel at all, and the others were not of the best quality. I discovered there was a splitter on the cable coming from the wall that was not needed so I took it off. That solved the problem entirely. I was pleased.

This whole thing with this one channel (so happens to be the local NBC affiliate's HD channel) is something that only started happening a few months ago...it hasn't always been this bad. It just seems odd to me that if I push the connector end of the HDMI cable into the cable box slot a little tighter, that the channel improves in quality a bit. (I should mention that sometimes it doesn't come in at all...but if I push on that cable as I mentioned about above, it DOES come in. Not perfectly, but it does.)

It's just a weird problem, and quite annoying. Eventually I'll give in and call tech support and get them to take a look at it.

DK

DeeKaye07

SA 8300HD Problems solutions thread

Quote:
Originally Posted by DeeKaye07
Dumb question re: # 2, when you say lower in level, what do you mean? (Sorry, I'm not tech savvy whatsoever.) Does it matter at all that this is the lowest of the HD channels we receive (i.e. channel 770-779 are the HD channels here...this is ch. 770).
The channel numbering on the box is purely arbitrary. For example, Channel 770 might be on a QAM at 765MHz and Channel 771 might be on a QAM at 535MHz. The cable company dowloads a "map" into your box that keeps this straight. So, if your channel 770 IS at a high frequency (something like 765MHz) it could be weaker ("lower in level") than the other channels.

BTW: One QAM channel carries 2-3 HD channels or 12-15 SD ones.

davehancock

SA 8300HD Problems solutions thread

newbie here, I know the subject of adding a SATA drive has been discussed at length, however, is it possible to connect an external drive (Seagate FreeAgent Pro) via the firewire ports on the back of the 8300HD? I thought I remember reading that you could with minimal effort. What are the downsides, i.e. loss of function?
Thanks

WireJockey

SA 8300HD Problems solutions thread

Hi guys, quick SA8300HD question... Is it possible to either turn off the "power standby" feature and always have the unit on. I have my media center pc connected to the stb via the svideo and the records just showed the "in standby" message. Also, is it possible to use the firewire connection as a connection to view the live tv feed as opposed to just the using the connection for recording? Thanks

penguinphan

SA 8300HD Problems solutions thread

Quote:
Originally Posted by DeeKaye07
Thanks redjr. Actually before all this, when we first got HD service, I had a similar problem as yours, but we were not getting one channel at all, and the others were not of the best quality. I discovered there was a splitter on the cable coming from the wall that was not needed so I took it off. That solved the problem entirely. I was pleased.

This whole thing with this one channel (so happens to be the local NBC affiliate's HD channel) is something that only started happening a few months ago...it hasn't always been this bad. It just seems odd to me that if I push the connector end of the HDMI cable into the cable box slot a little tighter, that the channel improves in quality a bit. (I should mention that sometimes it doesn't come in at all...but if I push on that cable as I mentioned about above, it DOES come in. Not perfectly, but it does.)

It's just a weird problem, and quite annoying. Eventually I'll give in and call tech support and get them to take a look at it.

DK
This might be a stretch, but... have you tried another HDMI cable. Your symptoms do seem odd for a loose or defective cable. You'd think it would affect all the channels! They say with digital you either have a signal or you don't. There's no 'quality' factor involved. But I suppose in this biz stranger things have happened.

redjr

SA 8300HD Problems solutions thread

I've got a problem with my Sony TV not syncing with the DVR box. Whenever I change HD resolutions (720p to 1080i) when I change channels on the DVR, I get white snow/static on the TV. I still have sound, but just no picture.

If I change the TV to a different input and then back to the cable input, it is fine. However, the next time I change the channel, I have the same thing happen again.

I have the DVR hooked up to the Sony using HDMI. If I hook it up via component, it seem to work fine, but the picture looks like crap.

PS3 works fine with the TV and outputs at all the different resolutions with no problems. It is also hooked up via HDMI. I've tried the PS3 HDMI cable and input and the DVR box still has issues, so I don't believe it is the cable or input.

Everything used to work fine when I first got the TV and the DVR box, but it all went south when the box got updated back in Feburary for the DST issue.

Any thoughts or ideas on what the problem could be?

Here are my specs:
WideOpenWest cable
SARA 1.89.20.1
Sony KDS-50A2000
Monoprice HDMI cable

Thanks!!

ewto16

SA 8300HD Problems solutions thread

Quote:
Originally Posted by ewto16
Everything used to work fine when I first got the TV and the DVR box, but it all went south when the box got updated back in Feburary for the DST issue.

Any thoughts or ideas on what the problem could be?
You put your finger on it: the update in February. That update also included updated HDCP code (that is the real cause of your problem). That new code fixed some problems, but created others.

davehancock

SA 8300HD Problems solutions thread

Quote:
Originally Posted by davehancock
You put your finger on it: the update in February. That update also included updated HDCP code (that is the real cause of your problem). That new code fixed some problems, but created others.

Is there any sort of fix for it? It is terribly annoying.

ewto16

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