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Question Dell 3000cn has ghost paper jam? says "open reg cover" ( DELL Laser Printers )
Updated: 2008-06-03 04:00:20 (3)
Dell 3000cn has ghost paper jam? says "open reg cover"

My colleague was printing a color document when the portable AC unit in her office kicked into high gear and tripped a circuit. When we powered everything back up, her printer said "Paper Jam Open Reg Cover". Inside the reg. cover was about 10 pages of jammed paper that I removed.

Once I closed the reg. door, however, the error message stayed. I have scoured the printer and tried every diagnostic I can figure out how to run. Paper gets picked up from the MPF and accordionned trying to get in under the drum. The message "Paper Jam Open Reg Cover" is all the printer will say. I'm virtually positive there is no actual paper jammed anywhere in the bloody thing, but paper definitely can not get under/past the drum.

Suggestions?
Answers: Dell 3000cn has ghost paper jam? says "open reg cover" ( DELL Laser Printers )
Dell 3000cn has ghost paper jam? says "open reg cover"

Contact Tech support if the printer is still under warranty. The paper jam may have damaged/broken off the paper sensor on the back of the printer that generates that error (if you open the reg cover, on the back of the printer, just off-centered, there is a switch that closes/opens the sensor).
WalksWithWolf

Dell 3000cn has ghost paper jam? says "open reg cover"

Your message is much appreciated but comes about a day too late! As the printer is no longer under warranty, I fished around inside it myself until I found that a spring-loaded piece of plastic that covers a sensor had come loose. It wasn't reachable through the reg door, but rather I had to open the imaging drum cover, remove the drum and reach all the way down inside. Even so all I could do was wiggle the piece of plastic a little, but I managed with incredible luck to get it reattached and now the printer works.

I might add this is after Dell Tech Support advised me to replace the Machine Control Unit, which I did. Performing surgery on printer hardware is not my forte, so naturally I was pretty disgruntled that no one suggested I inspect this sensor first. Your message was much more on target than their assistance... I only wish it had come a few days earlier!

Many thanks all the same.
defa1

Dell 3000cn has ghost paper jam? says "open reg cover"

I created the same issue for myself after replacing the "vertical paper transporter" along with the MPF tray because of paper jam errors and grinding noise errors. I was getting a "close reg cover" error. The sensor can be accessed by removing the vertical paper transporter which is held in place by 4 or 6 screws. In my case, the sensor that snaps into place from the back side of the transporter was loose and required being snapped back into place.

Anyway, your post led me in the correct direction to solve my issue. Many thanks!


Jeffm77040

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