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Question No audio device Dell Dimension 8300 ( DELL Audio )
Updated: 2008-06-15 04:37:11 (126)
No audio device Dell Dimension 8300

I recently had to update the BIOS and then had WinXP reinstalled the Intel(R) PRO/100 VE Network Connection in order to reestablish my Ethernet connection with my network. After doing this, I did not get sound from my speakers. I went to the Volume Tab of Sounds & Audio Devices it tells me no audio device. Yet, when I click the Audio Tab and Hardware Tab, all my settings, devices and drivers are working properly.

I went into the BIOS to see if the Audio was actually On. It was not. So, I turned it On, rebooted and WinXP detected New Hardware. I ignored the WinXP Hardware Install and inserted the Dell Resource CD: Drivers & Utilities and it seemed to install the driver software. When rebooting I did not get the WinXP Found New Hardware, but there is still no sound and when I got to the Volume Tab of Sounds & Audio Devices it tells me no audio device. Yet, when I click the Audio Tab and Hardware Tab, all my settings, devices and drivers are working properly.

I attached my Plantronics USB Headphones because it did not require an On-Board sound card and I hoped that at least the headphones might work& they do not work, so I detached them.

I emailed Dell Support yesterday and hoped they would answer quickly. Unfortunately, no return email yet This is truly an inconvenience because I have a voice chat session scheduled for tonight. I would a grateful for help.
------------------------------------------------------------------

Here are the details from SiSoftware Sandra Lite, which detected my mainbord and other information:

System
Manufacturer : Dell Computer Corporation
Model : Dimension 8300

Mainboard
Manufacturer : Dell Computer Corp.
Multi-Processor (MP) Support : 1 Processor(s)
MPS Version : 1.40
Model : 0M2035

On-board Devices
Intel Pro 100 VE Network Connection : Ethernet Adapter (Enabled)
AC'97 Audio Controller : Sound Adapter (Enabled)

System Memory Controller
Location : Mainboard
Error Correction Capability : ECC
Number of Memory Slots : 4
Maximum Installable Memory : 4GB
Bank 1 - CHANNEL A DIMM 0 : DIMM Synchronous SDRAM 512MB/64 @ 400Mt/s
Bank 2 - CHANNEL B DIMM 0 : DIMM Synchronous SDRAM 512MB/64 @ 400Mt/s
Bank 3 - CHANNEL A DIMM 1 : Empty
Bank 4 - CHANNEL B DIMM 1 : Empty

Chipset 1
Model : Dell Computer Corp 82875P,E7210 Memory Controller Hub
Revision : A3
Bus : Intel AGTL+
Front Side Bus Speed : 4x 200MHz (800MHz data rate)
Maximum FSB Speed : 4x 200MHz (800MHz data rate)
Width : 64-bit
HTT - Hyper-Threading Technology : Yes
I/O Queue Depth : 12 request(s)
Maximum Bus Bandwidth : 6400MB/s (estimated)

Chipset 1 Hub Interface
Type : Hub-Interface
Version : 1.50
Number of Ports : 3
Width : 8-bit
Full Duplex : Yes
Multiplier : 2/1x

Logical/Chipset 1 Memory Banks
Bank 0 : 512MB DDR-SDRAM 3.0-3-3-8 (tCL-tRCD-tRP-tRAS) CR1
Bank 1 : 512MB DDR-SDRAM 3.0-3-3-8 (tCL-tRCD-tRP-tRAS) CR1
Supported Memory Types : ECC DDR-SDRAM
Channels : 2
Memory Bus Speed : 2x 200MHz (400MHz data rate)
Maximum Memory Speed : 2x 200MHz (400MHz data rate)
Multiplier : 1/1x
Width : 64-bit
Memory Controller in Processor : No
Performance Acceleration Technology : Yes
Refresh Rate : 7.80??s
Power Save Mode : No
Fixed Hole Present : No
Maximum Memory Bus Bandwidth : 6400MB/s (estimated)

APIC 1
Version : 2.00
Multiplier : 1/2x
Maximum Interrupts : 24
IRQ Handler Engaged : Yes
Enhanced Support : Yes

Memory Module 1
Manufacturer : Nanya
Model : NT512D64S8HB1G-5T
Serial Number : 11070807
Type : 512MB DDR-SDRAM
Technology : 16x(32Mx8)
Speed : PC3200U DDR-200
Standard Timings : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS)
Date of Manufacture : Wednesday, August 06, 2003
Memory DC Line : 2.5V
Set Timing @ 200MHz : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS)
Set Timing @ 167MHz : 2.5-3-3-7 (tCL-tRCD-tRP-tRAS)
Set Timing @ 133MHz : 2.0-2-2-5 (tCL-tRCD-tRP-tRAS)

Memory Module 2
Manufacturer : Nanya
Model : NT512D64S8HB1G-5T
Type : 512MB DDR-SDRAM
Technology : 16x(32Mx8)
Speed : PC3200U DDR-200
Standard Timings : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS)
Date of Manufacture : Wednesday, August 06, 2003
Memory DC Line : 2.5V
Set Timing @ 200MHz : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS)
Set Timing @ 167MHz : 2.5-3-3-7 (tCL-tRCD-tRP-tRAS)
Set Timing @ 133MHz : 2.0-2-2-5 (tCL-tRCD-tRP-tRAS)

Cooling Device(s)
Fan : OK

AGP Bus(es) on Hub 1
Version : 3.00
Speed : 8x
Multiplier : 1/2x
Fast-Writes Enabled : Yes
Isochronous Mode Enabled : No
Addressing Enabled : 32-bit
Aperture Size : 128MB

PCI Bus(es) on Hub 1
Version : 2.20
Number of Bridges : 2
PCI Bus 0 : PCI (1/1x PCIClk)
PCI Bus 2 : PCI (1/1x PCIClk)

LPC Hub Controller 1
Model : Intel Corporation 82801EB/ER (ICH5/ICH5R) LPC Interface Bridge
Revision : A3
ACPI Power Management Enabled : Yes
Delayed Transaction Enabled : Yes

LPC Hub Controller 2
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) SMBus Controller
Revision : A3

LPC Legacy Controller 1
Type : SMSC LPC v1
Version : 14.04
Number of Enabled Devices : 4

Sound Adapter 1
Model : Dell Computer Corp SoundMAX Integrated Digital Audio
Revision : A3
Type : AC '97
Version : 2.01

Sound Adapter 2
Model : Creative Labs SBLive! (OEM'd For Dell??)
Revision : A1
Type : AC '97

USB Controller 1
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #1
Revision : A3
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 2
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #2
Revision : A3
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 3
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #3
Revision : A3
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 4
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #4
Revision : A3
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 5
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB 2.0 EHCI Controller
Revision : A3
Version : 2.00
Specification : 1.00
Interface : EHCI
Channels : 8
Companion Controllers : 4
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps) High (480Mbps)
Addressing Support : 64-bit
Legacy Emulation Enabled : No

System SMBus Controller 1
Model : Intel 801xx/63xx SMBus
Version : 0.02
Specification : 2.00
Advanced TCO Mode Enabled : No
Slave Device Enabled : Yes
PEC Support : No
Speed : 100kHz

Expansion Slot(s)
PCI1 (1h) : PCI 32-bit +5V +3.3V PME Full-Length Available (Intel Corporation 82875P PCI to AGP Bridge)
PCI2 (2h) : PCI 32-bit +5V +3.3V PME Full-Length Available
PCI3 (3h) : PCI 32-bit +5V +3.3V PME Full-Length Available
PCI4 (4h) : PCI 32-bit +5V +3.3V PME Full-Length Available
AGP1 : AGP-8x 32-bit +3.3V PME Full-Length Used

Port Connector(s)
PARALLEL : Parallel Port PS/2 / DB-25 pin female
SERIAL1 : Serial Port 16550A / DB-9 pin male
KYBD : Keyboard / PS/2
MOUSE : Mouse / PS/2
USB1 : USB / USB
USB2 : USB / USB
USB3 : USB / USB
USB4 : USB / USB
USB5 : USB / USB
USB6 : USB / USB
USB7 : USB / USB
USB8 : USB / USB
ENET : Network / RJ-45
MIC : Audio / Mini-jack
LINE-OUT : Audio / Mini-jack
LINE-OUT : Audio / Mini-jack
LINE-OUT : Audio / Mini-jack
LINE-IN : Audio / Mini-jack
HP-OUT : Audio / Mini-jack

Performance Tips
Notice 224 : SMBIOS/DMI information may be inaccurate.
Tip 2511 : Some memory slots are free so the memory can be easily upgraded.
Tip 2546 : Large memory modules should be ECC/Parity.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.
------------------------------------------------------------
Message Edited by AKMARK on 03-04-2008 03:09 PM
Message Edited by AKMARK on 03-04-2008 03:12 PM

Answers: No audio device Dell Dimension 8300 ( DELL Audio )
No audio device Dell Dimension 8300

Images can only be linked from a web site - you'd need to upload it toan image hosting sitelike Photobucket or Imageshack, then they providea URLto linkto the image. Might be more trouble than it's worth right now.

What I'm wondering is if the Soundblaster device is showing as installed, enabled,and working. If it is, but the control panel is still saying "no audio" even when you set the default devices to Soundblaster, then something in Windows itself isn't quite right.

I posted this earlier but will copy it here: One remote possibility if devices are working but Windows won't detect them: Make sure the Windows Audio Service is Started and Automatic. Right Click My Computer -> Manage -> Services, scroll down to Windows Audio and double-click it to change the settings.

I'm going to do some Googling and see what the options are.


 

........................................................................................................................................
XPS 410, E6300 Core 2 Duo, 1GB RAM, XP Media Center 2005
NVidia 7300 LE (yes, it's lousy, but it's good enough for me) , Planar PL1700 monitor
Additional PC's: Mead 3-Star Spiral w/ PaperMate Write Bros Input, Micron Millenia 400Mhz/Win98 on emergency reserve

Alexandra_P

No audio device Dell Dimension 8300

What does device manager say?


 

........................................................................................................................................
XPS 410, E6300 Core 2 Duo, 1GB RAM, XP Media Center 2005
NVidia 7300 LE (yes, it's lousy, but it's good enough for me) , Planar PL1700 monitor
Additional PC's: Mead 3-Star Spiral w/ PaperMate Write Bros Input, Micron Millenia 400Mhz/Win98 on emergency reserve

Alexandra_P

No audio device Dell Dimension 8300

I think it's finally detecting right. You've got both a PCI device and an audio device.

Now pop in the Soundblaster CD and install it.


 

........................................................................................................................................
XPS 410, E6300 Core 2 Duo, 1GB RAM, XP Media Center 2005
NVidia 7300 LE (yes, it's lousy, but it's good enough for me) , Planar PL1700 monitor
Additional PC's: Mead 3-Star Spiral w/ PaperMate Write Bros Input, Micron Millenia 400Mhz/Win98 on emergency reserve

Alexandra_P

No audio device Dell Dimension 8300

Well, there are no conflicts (yellow questionmarks or apostrophies) ...

...
how can I incert a screenshot? ... that will make it easier. I tried to before, but maybe I did it wrong.
.........

Wait, some of the drivers such as 'audio codecs', say there locaton is unknown. Does that mean anything?
Message Edited by AKMARK on 03-04-2008 07:35 PM

AKMARK

No audio device Dell Dimension 8300

That "hidden device" is probably just the ghost of the integrated audio you disabled - XP "remembers" old devices even when they'redisconnected (e.g., unplugged flash drives also show up as hidden devices).

One remote possibility if devices are working but Windows won't detect them: Make sure the Windows Audio Service is Started and Automatic. Right Click My Computer -> Manage -> Services, scroll down to Windows Audio and double-click it.

According to the Dell SB Live instructions, XP is supposed to load a generic driver forthe card even before you install the software, so something isn't being detected properly. What's bugging me a little is that Sandra is saying your PCI slots aren't occupied - one of them should be occupied by the SB live card. May be best to back up a waysand try again:

1) Uninstall the Soundblastervia Add/Remove programs

2) Go into Device Manager, and uninstallthe hidden multimedia controller, and the Soundblaster driver under Sounds and Audio.

3) Reboot the PC. If you didn't doso after reinstalling XP, install the chipset drivers,either from the resource diskor from theweb site.Thechipsetdrivers the motherboard configuration, which may be affectingXP's abilityto detectthe card.

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R58201&SystemID=DIM_PNT_P4_8300&servicetag=92P0D31&os=WW1&osl=en&deviceid=3268&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=1&libid=27&fileid=70069

4) Reboot again. If it's behaving itself, XP should recognize the card and install the generic driver-from there you canuse theinstall CD. Not to sound obnoxious, butremember that you have to choose the default device in Sounds and Audio in the control panel - if it says "Modem 0" you have to change it to Soundblaster.

Now, worst case if you're in a hurry and want to try the integrated audio instead:

1) Turn off the PC, unplug it, hold the power button in for about 20 seconds to release any leftover charge, then open up the case, and remove the Soundblaster card.

2) Reboot and reenable the onboardaudio in the BIOS.

3) When XP detects the hardware, install the Soundmax drivers from the Resource CD.

4) Note that integrated audio uses a different set of jacks on the back of the case - they may have been covered up with a piece of plastic.

Message Edited by Alexandra_P on 03-04-2008 03:15 PM

 

........................................................................................................................................
XPS 410, E6300 Core 2 Duo, 1GB RAM, XP Media Center 2005
NVidia 7300 LE (yes, it's lousy, but it's good enough for me) , Planar PL1700 monitor
Additional PC's: Mead 3-Star Spiral w/ PaperMate Write Bros Input, Micron Millenia 400Mhz/Win98 on emergency reserve

Alexandra_P

No audio device Dell Dimension 8300

The Soundblast CD installed ok. but I still get no sound... no audie device.

Should I uninstall and try again only install those chip driver thing you were talking about?

Message Edited by AKMARK on 03-04-2008 07:20 PM

AKMARK

No audio device Dell Dimension 8300

Hi Alex. Thanks a bunch. Its been so long since I have been here that I completely forgot about the rules... plus I have memory problems (personal, not PC related).

Unfortunatly. Your advice didn't resolve the entire issue. I did what you said and it worked pecice and without a problem. But when I rebooted there still was no sound and in the Device Manager I clicked view hidden devices. So, I have a dark yellow questionmark by 'other devices' and when I expand 'other devices there is a light yellow questionmark next to the item "multimedia audio controller"

... what now? ... be specific or step by step because I can be pretty dense. I have to go to a meeting for a while, be back later, thanks again.

PS. I can not get screen shots to post her, sorry, wish you could see what I see... it would be easier.


AKMARK

No audio device Dell Dimension 8300

Hi again.I appretiate you getting back to me ...good timeing, we must be on the same time schedual. ...and,no, I do not think you're sounding obnoxious at all. Actually, I need reminders and explainations.

I uninstalled Soundblaster Live! via Add/Remove Programs and rebooted.

After reboot, Windows detected 3-4 diferend devices and the Install Hardware Wizard started, but I just ignored it and moved onward to the Device Manager to uninstall the "gohst of the 'multimedia audio controller'.

I did not see the 'soundblaster' under Sound, Video and Game Controllers. I did notice something new. The item 'multimedia audio controller' had movedunder 'sound, video and game controllers' and it had a dark yellow apostrophy. In addition,under 'other devices' ... "PCI Input Device" with a dark yellow questionmark and apostophy.

So, I stopped. I am not sure ...should move onward or what?

---------------------------

PS. I barrowed a laptop and got out of that chat meeting for tonight. I am egar to resolve this as soon as possible, but I do not want to mess up by hurrying.

Message Edited by AKMARK on 03-04-2008 06:34 PM

AKMARK

No audio device Dell Dimension 8300

First I'd recommend editing out your serial numbers and ID's before a mod deletes your post for your own protection (it's against Terms of Service to post them here).

But, since you did, I was able to "cheat", and I think I know what's going on. Sandra's saying you have a Soundblaster Live PCI card AND integrated audioenabled on that PC. YourPC came originally with the PCI card, which is why the integrated audio built into the motherboard was disabled in the BIOS - it's supposed to be that way. XP can only handle one default audio device at a time, and since you've got both installed it seems it's gotten itself confused.

If you want to use the Soundblaster card,I think you should have a separate CD with drivers and software for it.Uninstall the Soundmax drivers via add/remove, then reboot into BIOS again and disable integrated audio. Then, when XP detects hardware use only the Soundblaster drivers and software.

Message Edited by Alexandra_P on 03-04-2008 12:34 PM

 

........................................................................................................................................
XPS 410, E6300 Core 2 Duo, 1GB RAM, XP Media Center 2005
NVidia 7300 LE (yes, it's lousy, but it's good enough for me) , Planar PL1700 monitor
Additional PC's: Mead 3-Star Spiral w/ PaperMate Write Bros Input, Micron Millenia 400Mhz/Win98 on emergency reserve

Alexandra_P

No audio device Dell Dimension 8300

I reinstalled the Sound Blaster Live! Software by Creative Labs. And just as before, new hardware detected??? every thing goes in, but ???no audio device??? in Device Manager -> Volume Tab.

I ran a diagnostic and this time -- Text of Dell Creative Diagnostics:

Hardware Detection Test: Pass

Wave Driver Test: Fail

MIDI Driver Test: Fail

Mixer Driver Test: Fail

Direct Sound 3D Test: Fail

Mixer Settings Check: Fail

Fix Message: The current problem cannot be fixed automatically. Reinstall the software of your hardware to see if the problem can be solved.

Sorry, looks like whatever issue that I have falls into the 5% of uncertainty. However, do you know of a way I could manually set for Analog? ???and does this have anything to do with my ATI Graphics?


AKMARK

No audio device Dell Dimension 8300

Namek has a great idea - I was so wrapped up in the whole driver thing it never occurred to me to check the sound card setup. If that's all it was I'm gonna go crawl in a hole somewhere .

My reply was just more of the same - but a bit more drastic (emptying out the entire list of sound devices in safe mode and rebooting). Somehow I doubt it would've helped....


 

........................................................................................................................................
XPS 410, E6300 Core 2 Duo, 1GB RAM, XP Media Center 2005
NVidia 7300 LE (yes, it's lousy, but it's good enough for me) , Planar PL1700 monitor
Additional PC's: Mead 3-Star Spiral w/ PaperMate Write Bros Input, Micron Millenia 400Mhz/Win98 on emergency reserve

Alexandra_P

No audio device Dell Dimension 8300

I did some research and asked some questions about 'reinsalling'. I feel comfortable (as possible), but due to "The Namek" post up above... maybe I should try and correct the problem first.

Alexandra = What was your reply before you were kicked out of the forum because you message was too long?

Namek = Let me try your advice and I'll get back to you.
Message Edited by AKMARK on 03-06-2008 02:29 PM

AKMARK

No audio device Dell Dimension 8300

Read Simpswr's post for some great links to reinstall guides, including ones with step-by-step graphics:

http://www.dellcommunity.com/supportforums/board/message?board.id=sw_winxp&message.id=246420&query.id=152234

If you run into trouble, post back on the XP Forum- plenty of experts in there who've done it dozens of timesto help you out.

I'll cross my fingers for ya ! Good luck!

Message Edited by Alexandra_P on 03-05-2008 01:58 PM

 

........................................................................................................................................
XPS 410, E6300 Core 2 Duo, 1GB RAM, XP Media Center 2005
NVidia 7300 LE (yes, it's lousy, but it's good enough for me) , Planar PL1700 monitor
Additional PC's: Mead 3-Star Spiral w/ PaperMate Write Bros Input, Micron Millenia 400Mhz/Win98 on emergency reserve

Alexandra_P

No audio device Dell Dimension 8300

Yeah, I get kick lots of times... I have nerve damage in my hands so I type slow... you know what helped a little - Signing -in click the "dave login" check box. I also found that if you hit the browser refresh button every few minutes it helps.

I am really glad that you didn't give up on me. You seem very smart and a good person to ask about "reinstallation".

Anyway, I have to leave for a few hours anyway. I was thinking maybe to research online before rushing into it like I seem to do all the time. I thought of reinstalling later or at least starting it. So waiting is not problem.

Have to go, thanks, see you later.

AKMARK

No audio device Dell Dimension 8300

AKMARK,
Before you go through the trouble of completely reinstalling your operating system check this out. I'm about 95% sure I know what the problem is based on having installed Creative SB Live! drivers several thousand times. There's a step during the installation where it asks if you want to enable digital audio output. Make sure you select no for this or else the card will direct audio to the digital out port instead of analog, which if you're not using digital speakers that are plugged into that port will result in, you guessed it, no sound.

Something else I noticed after re-reading your initial post. You indicated that you turned the audio On in the BIOS, after which Windows detected new hardware. This means the device being detected at that point was the integrated audio, not the SB Live! card. You're installing the Creative drivers when Windows is looking for drivers for the integrated audio. You'll need to go back into the BIOS and turn audio Off again in order for the Sound Blaster card to be detected properly.
Message Edited by The_Namek on 03-06-2008 12:09 PM

 

========================


XPS One, Intel Core 2 Duo E4500 (2.2 GHz), 2GB DDR2 SDRAM (667MHz); 250GB 7200RPM SATA HDD; Integrated Intel GMA 3100 video, 20" WSXGA HD LCD w/2 Megapixel Camera & Dual Array Mic; 8X DVD??RW burner, 8-in-1 Media Reader; Internal PCI 802.11 a/b/g/n wireless Draft 2.0 NIC, Internal Bluetooth 2.0, Integrated 10/100/1000-Mbps NIC; Integrated stereo High Definition Audio codec, 5W per channel with Class D amplification 2.0 stereo Speakers, 2 IEEE 1394a ports, Hybrid NTSC/ATSC TV Tuner; Wireless Soft-touch keyboard & Mouse, Windows Vista Home Premium

Custom built Athlon Thunderbird 800MHz, Abit KT7A mobo, 768MB PC133 SDRAM, Maxtor DiamondMax+ 40GB & Seagate 7200RPM HDDs, ATI Radeon HD 2400 8x AGP, Micron 700Mx CRT, Sony DRU-710A 16x DVD??RW, TB Santa Cruz DSP Sound, Altec Lansing ACS-33 speakers, Linksys NC100 NIC, Logitech optical wheel mouse; Win XP Home SP2 & Win 98SE dual boot

Try using the Dell Solution Network troubleshooter to fix your computer problem


The_Namek

No audio device Dell Dimension 8300

I was working on a reply and Dell kicked me out because I took too long writing it - but I was essentially headed the same way.Sounds like you've got everything you need.

I'm currently hunting for some good guides for you in the XP forum - as long as you take it step-by-step you'll be fine. Hang on for just a bit....


 

........................................................................................................................................
XPS 410, E6300 Core 2 Duo, 1GB RAM, XP Media Center 2005
NVidia 7300 LE (yes, it's lousy, but it's good enough for me) , Planar PL1700 monitor
Additional PC's: Mead 3-Star Spiral w/ PaperMate Write Bros Input, Micron Millenia 400Mhz/Win98 on emergency reserve

Alexandra_P

No audio device Dell Dimension 8300

I did everything in you last posting (even installed that patch). One thing I did not do was the System Restore because there is nothing back furter than when the problems started.

Still 'no audio device' ...

sfc /scannow finnished, but there were no reports, messages or anything, so I guess that the test was ok?

AKMARK

No audio device Dell Dimension 8300

This 'needle in a haystack' is manotonous... is there somekind of repair disk? I reasearched online and came accross http://freepctech.com/pc/002/files010.shtml . Is there anything on this page that could apply to my issue?
AKMARK

No audio device Dell Dimension 8300

I give up... I do not want to waste any more of your time, my time, and running in what seems an endless time. So, I have finnally decided...

I have my peronal data backed up, I could care less about custom settings, any programs and applications are on their original CDs, and I have the Sound Blaster CD. I have the disk that came with my Dell8300. It says, "Reinsallation CD-Microsoft Windows XP Professional Including Service Pack 1 (I have a seperate update disk to upgrade to SP2).

1. Taking all the above information into account... do I have the correct CDs in order to reinstall WinXP and start fresh?
2. How do I begin? Should I detach all external devices like my printer and then just reformat the drive or what?
Message Edited by AKMARK on 03-05-2008 03:17 PM

AKMARK

No audio device Dell Dimension 8300

oh, and yes. I didn't think much of it before, but I did have the computer check by Bet Buy Geek Squad... they charged me just to run some king of diagnostics to tell me that nothing was wrong? So, I susspect they might have done something more than "diagnosticts" and never told me.
AKMARK

No audio device Dell Dimension 8300

I think I have figured out a way to get you screen shots. The link goes to a sub directory of my ISP. I don't know why access to the entire directory is not possible. However, it is possible if the exact file is named... anyway, the below link is a word document containing screen shots of what I am seeing. You downlod it and it opens (provided you have <SWord or something that will open a .doc. Please let me know if it works.

http://www.dreamscape.com/akmvolz/Dell Creative Diagnostics 030408.doc

AKMARK

No audio device Dell Dimension 8300

Yup, the dreaded "no audio device" is a pain. I wouldn't worry about reinstalling your programs - if you have the disks, you can uninstall and reinstall programs as many times as you want.

I think you're right that the hardware is fine - it's a glitch somewhere in the software.

I was under the impression you'd reinstalled XP yourself, so that was going to be an option, but there's other stuff to try first.

Here are a fewlast-ditch suggestions (#4 is a possible way to start completely fresh with the driver installs, as you suggested):

1) Go into device manager, right click and uninstall the Soundblaster driver again, then do a complete shutdown, not just a restart. After powering back up, if XP doesn't automatically detect the driver, use the Add Hardware wizard to point directly at thefolder where you installed the drivers from the CD.

2) There is a patch/update for your Soundblaster card from Dell. I do not know if this will address the issue, but again it won't hurt to try (this originated from the download page here ).

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R69382&SystemID=DIM_PNT_P4_8300&servicetag=&os=WW1&osl=en&deviceid=1249&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=1&libid=3&fileid=90207

3) If you have the XP disk, you can run a System File Check. Usuallya freshly installed operating systemlike yoursdoesn't have any problem with missing or corruptedsystem files, but it won't hurt to give it a try (more detail on how it works HERE):

1) Put your XP installdisk in the CD drive

2) Go to Start -> Run, typesfc /scannow

3) Let it run without interruption.

4) Look in System Restore and see if there's a restore point created before you attempted to install any drivers or programs at all - right after you got the PC back from the XP reinstall. If you have one, you can restore back to that point, then start fresh with the recommended driver order, then with all your Windows updates and program installs.

Like you said, there's lots of little things to try, but it'sa needle in a haystack.I've beenhunting for possible registry fixes, though I'm not really optimistic. I personally would be annoyed at theperson who reinstalled XP, especially if you paid for it- all the hardware should've been working correctly when you got it back....


 

........................................................................................................................................
XPS 410, E6300 Core 2 Duo, 1GB RAM, XP Media Center 2005
NVidia 7300 LE (yes, it's lousy, but it's good enough for me) , Planar PL1700 monitor
Additional PC's: Mead 3-Star Spiral w/ PaperMate Write Bros Input, Micron Millenia 400Mhz/Win98 on emergency reserve

Alexandra_P

No audio device Dell Dimension 8300

Ahhhhhhh! It did not work.

Ok, I did some more online research and there is just to much information for me to try and piece together. Let me ask you this...

I am worried about loosing my installed program MS Office 2003 Pro. However, if I have the CD, I am just not sure if I will be allowed to reinstall it because I already have 2-3 previous times. So if possible and realistic, I'd prefer to avoid loosing it.

1. Opening the case to take out or put in stuff... this is like the black plage to me and I want to avoid this at almost any cost... plus, I truly belive that the actual hardware and cards are ok.

2. Clean XP Pro reinstall - I never have done one and I do not even know if I have the correct disks to complete the task.

So, what if i uninstall all the drivers and then reinstall acorrding to the web page you provided = http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&docid=1A0C0937D62A8739E0401E0A55174744&l=en&s=gen

Do you think that would be a good plan to try first? I need step by step instruction or expanation on how to go about uninstalling all the drivers because, frankly, I have no clue.


I also, I have heard about an "XP repair" that allows you to keep programs and stuff -- is it something I should concider?


Thank you so much for your help thus far. I really feel like a resolution to the issue is getting close.

Well, its 11:39PM, I'll see ya tomarrow...


AKMARK

No audio device Dell Dimension 8300

I do have Office 2003 software programe that I absolutely can not live without. Am I going to lose it if I uninstall/reinstall the motherboard chipset drivers?


AKMARK

No audio device Dell Dimension 8300

No - the chipset drivers have nothing to do with installed programs on your hard drive - they're just hardware drivers like any other driver. Installing them will not change any of your programs or files.

I hate to run off on you, but I've got 2 cats and1 human who need to be fed. I'll have to check back in the AM....


 

........................................................................................................................................
XPS 410, E6300 Core 2 Duo, 1GB RAM, XP Media Center 2005
NVidia 7300 LE (yes, it's lousy, but it's good enough for me) , Planar PL1700 monitor
Additional PC's: Mead 3-Star Spiral w/ PaperMate Write Bros Input, Micron Millenia 400Mhz/Win98 on emergency reserve

Alexandra_P

No audio device Dell Dimension 8300

EDIT: in case you're wondering, the reason for harping on the chipset drivers is here:

http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&docid=1A0C0937D62A8739E0401E0A55174744&l=en&s=gen

Ok, now I really gotta run....


 

........................................................................................................................................
XPS 410, E6300 Core 2 Duo, 1GB RAM, XP Media Center 2005
NVidia 7300 LE (yes, it's lousy, but it's good enough for me) , Planar PL1700 monitor
Additional PC's: Mead 3-Star Spiral w/ PaperMate Write Bros Input, Micron Millenia 400Mhz/Win98 on emergency reserve

Alexandra_P

No audio device Dell Dimension 8300

Yes, you're right about the inserting images... more trouble than worth right now.

Windows Audio Service is indeed started and set to Automatic still.

AKMARK

No audio device Dell Dimension 8300

Yes, you're right about the inserting images... more trouble than worth right now.

Windows Audio Service is indeed started and set to Automatic still.
AKMARK

No audio device Dell Dimension 8300

Oops, should've read more carefully. By all means go back and try installing the chipset drivers. What they do is tell XP how your motherboard is configured - usually if they're not right the device won't install at all, but with PC's you never know. It won't hurt, and it might help.


 

........................................................................................................................................
XPS 410, E6300 Core 2 Duo, 1GB RAM, XP Media Center 2005
NVidia 7300 LE (yes, it's lousy, but it's good enough for me) , Planar PL1700 monitor
Additional PC's: Mead 3-Star Spiral w/ PaperMate Write Bros Input, Micron Millenia 400Mhz/Win98 on emergency reserve

Alexandra_P

No audio device Dell Dimension 8300

Yes, you're right about the inserting images... more trouble than worth right now.

Windows Audio Service is indeed started and set to Automatic still.

AKMARK

No audio device Dell Dimension 8300

Yes, you're right about the inserting images... more trouble than worth right now.

Windows Audio Service is indeed started and set to Automatic still.
AKMARK

No audio device Dell Dimension 8300

Oops, should've read more carefully. By all means go back and try installing the chipset drivers. What they do is tell XP how your motherboard is configured - usually if they're not right the device won't install at all, but with PC's you never know. It won't hurt, and it might help.


 

.........................................................................................................................................
XPS 410, E6300 Core 2 Duo, 1GB RAM, XP Media Center 2005
NVidia 7300 LE (yes, I know, I'll upgrade it...maybe), Planar PL1700 monitor
Additional PC's: Mead 3-Star Spiral w/ PaperMate Write Bros Input, Micron Millenia 400Mhz/Win98 on emergency reserve

Alexandra_P

No audio device Dell Dimension 8300

I do have Office 2003 software programe that I absolutely can not live without. Am I going to lose it if I uninstall/reinstall the motherboard chipset drivers?


AKMARK

No audio device Dell Dimension 8300

No - the chipset drivers have nothing to do with installed programs on your hard drive - they're just hardware drivers like any other driver. Installing them will not change any of your programs or files.

I hate to run off on you, but I've got 2 cats and1 human who need to be fed. I'll have to check back in the AM....


 

.........................................................................................................................................
XPS 410, E6300 Core 2 Duo, 1GB RAM, XP Media Center 2005
NVidia 7300 LE (yes, I know, I'll upgrade it...maybe), Planar PL1700 monitor
Additional PC's: Mead 3-Star Spiral w/ PaperMate Write Bros Input, Micron Millenia 400Mhz/Win98 on emergency reserve

Alexandra_P

No audio device Dell Dimension 8300

EDIT: in case you're wondering, the reason for harping on the chipset drivers is here:

http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&docid=1A0C0937D62A8739E0401E0A55174744&l=en&s=gen

Ok, now I really gotta run....


 

.........................................................................................................................................
XPS 410, E6300 Core 2 Duo, 1GB RAM, XP Media Center 2005
NVidia 7300 LE (yes, I know, I'll upgrade it...maybe), Planar PL1700 monitor
Additional PC's: Mead 3-Star Spiral w/ PaperMate Write Bros Input, Micron Millenia 400Mhz/Win98 on emergency reserve

Alexandra_P

No audio device Dell Dimension 8300

Ahhhhhhh! It did not work.

Ok, I did some more online research and there is just to much information for me to try and piece together. Let me ask you this...

I am worried about loosing my installed program MS Office 2003 Pro. However, if I have the CD, I am just not sure if I will be allowed to reinstall it because I already have 2-3 previous times. So if possible and realistic, I'd prefer to avoid loosing it.

1. Opening the case to take out or put in stuff... this is like the black plage to me and I want to avoid this at almost any cost... plus, I truly belive that the actual hardware and cards are ok.

2. Clean XP Pro reinstall - I never have done one and I do not even know if I have the correct disks to complete the task.

So, what if i uninstall all the drivers and then reinstall acorrding to the web page you provided = http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&docid=1A0C0937D62A8739E0401E0A55174744&l=en&s=gen

Do you think that would be a good plan to try first? I need step by step instruction or expanation on how to go about uninstalling all the drivers because, frankly, I have no clue.


I also, I have heard about an "XP repair" that allows you to keep programs and stuff -- is it something I should concider?


Thank you so much for your help thus far. I really feel like a resolution to the issue is getting close.

Well, its 11:39PM, I'll see ya tomarrow...


AKMARK

No audio device Dell Dimension 8300

Yup, the dreaded "no audio device" is a pain. I wouldn't worry about reinstalling your programs - if you have the disks, you can uninstall and reinstall programs as many times as you want.

I think you're right that the hardware is fine - it's a glitch somewhere in the software.

I was under the impression you'd reinstalled XP yourself, so that was going to be an option, but there's other stuff to try first.

Here are a fewlast-ditch suggestions (#4 is a possible way to start completely fresh with the driver installs, as you suggested):

1) Go into device manager, right click and uninstall the Soundblaster driver again, then do a complete shutdown, not just a restart. After powering back up, if XP doesn't automatically detect the driver, use the Add Hardware wizard to point directly at thefolder where you installed the drivers from the CD.

2) There is a patch/update for your Soundblaster card from Dell. I do not know if this will address the issue, but again it won't hurt to try (this originated from the download page here ).

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R69382&SystemID=DIM_PNT_P4_8300&servicetag=&os=WW1&osl=en&deviceid=1249&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=1&libid=3&fileid=90207

3) If you have the XP disk, you can run a System File Check. Usuallya freshly installed operating systemlike yoursdoesn't have any problem with missing or corruptedsystem files, but it won't hurt to give it a try (more detail on how it works HERE):

1) Put your XP installdisk in the CD drive

2) Go to Start -> Run, typesfc /scannow

3) Let it run without interruption.

4) Look in System Restore and see if there's a restore point created before you attempted to install any drivers or programs at all - right after you got the PC back from the XP reinstall. If you have one, you can restore back to that point, then start fresh with the recommended driver order, then with all your Windows updates and program installs.

Like you said, there's lots of little things to try, but it'sa needle in a haystack.I've beenhunting for possible registry fixes, though I'm not really optimistic. I personally would be annoyed at theperson who reinstalled XP, especially if you paid for it- all the hardware should've been working correctly when you got it back....


 

.........................................................................................................................................
XPS 410, E6300 Core 2 Duo, 1GB RAM, XP Media Center 2005
NVidia 7300 LE (yes, I know, I'll upgrade it...maybe), Planar PL1700 monitor
Additional PC's: Mead 3-Star Spiral w/ PaperMate Write Bros Input, Micron Millenia 400Mhz/Win98 on emergency reserve

Alexandra_P

No audio device Dell Dimension 8300

I think I have figured out a way to get you screen shots. The link goes to a sub directory of my ISP. I don't know why access to the entire directory is not possible. However, it is possible if the exact file is named... anyway, the below link is a word document containing screen shots of what I am seeing. You downlod it and it opens (provided you have <SWord or something that will open a .doc. Please let me know if it works.

http://www.dreamscape.com/akmvolz/Dell Creative Diagnostics 030408.doc

AKMARK

No audio device Dell Dimension 8300

oh, and yes. I didn't think much of it before, but I did have the computer check by Bet Buy Geek Squad... they charged me just to run some king of diagnostics to tell me that nothing was wrong? So, I susspect they might have done something more than "diagnosticts" and never told me.
AKMARK

No audio device Dell Dimension 8300

I recently had to update the BIOS and then had WinXP reinstalled the Intel(R) PRO/100 VE Network Connection in order to reestablish my Ethernet connection with my network. After doing this, I did not get sound from my speakers. I went to the Volume Tab of Sounds & Audio Devices it tells me no audio device. Yet, when I click the Audio Tab and Hardware Tab, all my settings, devices and drivers are working properly.

I went into the BIOS to see if the Audio was actually On. It was not. So, I turned it On, rebooted and WinXP detected New Hardware. I ignored the WinXP Hardware Install and inserted the Dell Resource CD: Drivers & Utilities and it seemed to install the driver software. When rebooting I did not get the WinXP Found New Hardware, but there is still no sound and when I got to the Volume Tab of Sounds & Audio Devices it tells me no audio device. Yet, when I click the Audio Tab and Hardware Tab, all my settings, devices and drivers are working properly.

I attached my Plantronics USB Headphones because it did not require an On-Board sound card and I hoped that at least the headphones might work& they do not work, so I detached them.

I emailed Dell Support yesterday and hoped they would answer quickly. Unfortunately, no return email yet This is truly an inconvenience because I have a voice chat session scheduled for tonight. I would a grateful for help.
------------------------------------------------------------------

Here are the details from SiSoftware Sandra Lite, which detected my mainbord and other information:

System
Manufacturer : Dell Computer Corporation
Model : Dimension 8300

Mainboard
Manufacturer : Dell Computer Corp.
Multi-Processor (MP) Support : 1 Processor(s)
MPS Version : 1.40
Model : 0M2035

On-board Devices
Intel Pro 100 VE Network Connection : Ethernet Adapter (Enabled)
AC'97 Audio Controller : Sound Adapter (Enabled)

System Memory Controller
Location : Mainboard
Error Correction Capability : ECC
Number of Memory Slots : 4
Maximum Installable Memory : 4GB
Bank 1 - CHANNEL A DIMM 0 : DIMM Synchronous SDRAM 512MB/64 @ 400Mt/s
Bank 2 - CHANNEL B DIMM 0 : DIMM Synchronous SDRAM 512MB/64 @ 400Mt/s
Bank 3 - CHANNEL A DIMM 1 : Empty
Bank 4 - CHANNEL B DIMM 1 : Empty

Chipset 1
Model : Dell Computer Corp 82875P,E7210 Memory Controller Hub
Revision : A3
Bus : Intel AGTL+
Front Side Bus Speed : 4x 200MHz (800MHz data rate)
Maximum FSB Speed : 4x 200MHz (800MHz data rate)
Width : 64-bit
HTT - Hyper-Threading Technology : Yes
I/O Queue Depth : 12 request(s)
Maximum Bus Bandwidth : 6400MB/s (estimated)

Chipset 1 Hub Interface
Type : Hub-Interface
Version : 1.50
Number of Ports : 3
Width : 8-bit
Full Duplex : Yes
Multiplier : 2/1x

Logical/Chipset 1 Memory Banks
Bank 0 : 512MB DDR-SDRAM 3.0-3-3-8 (tCL-tRCD-tRP-tRAS) CR1
Bank 1 : 512MB DDR-SDRAM 3.0-3-3-8 (tCL-tRCD-tRP-tRAS) CR1
Supported Memory Types : ECC DDR-SDRAM
Channels : 2
Memory Bus Speed : 2x 200MHz (400MHz data rate)
Maximum Memory Speed : 2x 200MHz (400MHz data rate)
Multiplier : 1/1x
Width : 64-bit
Memory Controller in Processor : No
Performance Acceleration Technology : Yes
Refresh Rate : 7.80??s
Power Save Mode : No
Fixed Hole Present : No
Maximum Memory Bus Bandwidth : 6400MB/s (estimated)

APIC 1
Version : 2.00
Multiplier : 1/2x
Maximum Interrupts : 24
IRQ Handler Engaged : Yes
Enhanced Support : Yes

Memory Module 1
Manufacturer : Nanya
Model : NT512D64S8HB1G-5T
Serial Number : 11070807
Type : 512MB DDR-SDRAM
Technology : 16x(32Mx8)
Speed : PC3200U DDR-200
Standard Timings : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS)
Date of Manufacture : Wednesday, August 06, 2003
Memory DC Line : 2.5V
Set Timing @ 200MHz : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS)
Set Timing @ 167MHz : 2.5-3-3-7 (tCL-tRCD-tRP-tRAS)
Set Timing @ 133MHz : 2.0-2-2-5 (tCL-tRCD-tRP-tRAS)

Memory Module 2
Manufacturer : Nanya
Model : NT512D64S8HB1G-5T
Type : 512MB DDR-SDRAM
Technology : 16x(32Mx8)
Speed : PC3200U DDR-200
Standard Timings : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS)
Date of Manufacture : Wednesday, August 06, 2003
Memory DC Line : 2.5V
Set Timing @ 200MHz : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS)
Set Timing @ 167MHz : 2.5-3-3-7 (tCL-tRCD-tRP-tRAS)
Set Timing @ 133MHz : 2.0-2-2-5 (tCL-tRCD-tRP-tRAS)

Cooling Device(s)
Fan : OK

AGP Bus(es) on Hub 1
Version : 3.00
Speed : 8x
Multiplier : 1/2x
Fast-Writes Enabled : Yes
Isochronous Mode Enabled : No
Addressing Enabled : 32-bit
Aperture Size : 128MB

PCI Bus(es) on Hub 1
Version : 2.20
Number of Bridges : 2
PCI Bus 0 : PCI (1/1x PCIClk)
PCI Bus 2 : PCI (1/1x PCIClk)

LPC Hub Controller 1
Model : Intel Corporation 82801EB/ER (ICH5/ICH5R) LPC Interface Bridge
Revision : A3
ACPI Power Management Enabled : Yes
Delayed Transaction Enabled : Yes

LPC Hub Controller 2
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) SMBus Controller
Revision : A3

LPC Legacy Controller 1
Type : SMSC LPC v1
Version : 14.04
Number of Enabled Devices : 4

Sound Adapter 1
Model : Dell Computer Corp SoundMAX Integrated Digital Audio
Revision : A3
Type : AC '97
Version : 2.01

Sound Adapter 2
Model : Creative Labs SBLive! (OEM'd For Dell??)
Revision : A1
Type : AC '97

USB Controller 1
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #1
Revision : A3
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 2
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #2
Revision : A3
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 3
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #3
Revision : A3
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 4
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #4
Revision : A3
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 5
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB 2.0 EHCI Controller
Revision : A3
Version : 2.00
Specification : 1.00
Interface : EHCI
Channels : 8
Companion Controllers : 4
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps) High (480Mbps)
Addressing Support : 64-bit
Legacy Emulation Enabled : No

System SMBus Controller 1
Model : Intel 801xx/63xx SMBus
Version : 0.02
Specification : 2.00
Advanced TCO Mode Enabled : No
Slave Device Enabled : Yes
PEC Support : No
Speed : 100kHz

Expansion Slot(s)
PCI1 (1h) : PCI 32-bit +5V +3.3V PME Full-Length Available (Intel Corporation 82875P PCI to AGP Bridge)
PCI2 (2h) : PCI 32-bit +5V +3.3V PME Full-Length Available
PCI3 (3h) : PCI 32-bit +5V +3.3V PME Full-Length Available
PCI4 (4h) : PCI 32-bit +5V +3.3V PME Full-Length Available
AGP1 : AGP-8x 32-bit +3.3V PME Full-Length Used

Port Connector(s)
PARALLEL : Parallel Port PS/2 / DB-25 pin female
SERIAL1 : Serial Port 16550A / DB-9 pin male
KYBD : Keyboard / PS/2
MOUSE : Mouse / PS/2
USB1 : USB / USB
USB2 : USB / USB
USB3 : USB / USB
USB4 : USB / USB
USB5 : USB / USB
USB6 : USB / USB
USB7 : USB / USB
USB8 : USB / USB
ENET : Network / RJ-45
MIC : Audio / Mini-jack
LINE-OUT : Audio / Mini-jack
LINE-OUT : Audio / Mini-jack
LINE-OUT : Audio / Mini-jack
LINE-IN : Audio / Mini-jack
HP-OUT : Audio / Mini-jack

Performance Tips
Notice 224 : SMBIOS/DMI information may be inaccurate.
Tip 2511 : Some memory slots are free so the memory can be easily upgraded.
Tip 2546 : Large memory modules should be ECC/Parity.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.
------------------------------------------------------------
Message Edited by AKMARK on 03-04-2008 03:09 PM
Message Edited by AKMARK on 03-04-2008 03:12 PM

AKMARK

No audio device Dell Dimension 8300

First I'd recommend editing out your serial numbers and ID's before a mod deletes your post for your own protection (it's against Terms of Service to post them here).

But, since you did, I was able to "cheat", and I think I know what's going on. Sandra's saying you have a Soundblaster Live PCI card AND integrated audioenabled on that PC. YourPC came originally with the PCI card, which is why the integrated audio built into the motherboard was disabled in the BIOS - it's supposed to be that way. XP can only handle one default audio device at a time, and since you've got both installed it seems it's gotten itself confused.

If you want to use the Soundblaster card,I think you should have a separate CD with drivers and software for it.Uninstall the Soundmax drivers via add/remove, then reboot into BIOS again and disable integrated audio. Then, when XP detects hardware use only the Soundblaster drivers and software.

Message Edited by Alexandra_P on 03-04-2008 12:34 PM

 

.........................................................................................................................................
XPS 410, E6300 Core 2 Duo, 1GB RAM, XP Media Center 2005
NVidia 7300 LE (yes, I know, I'll upgrade it...maybe), Planar PL1700 monitor
Additional PC's: Mead 3-Star Spiral w/ PaperMate Write Bros Input, Micron Millenia 400Mhz/Win98 on emergency reserve

Alexandra_P

No audio device Dell Dimension 8300

Hi Alex. Thanks a bunch. Its been so long since I have been here that I completely forgot about the rules... plus I have memory problems (personal, not PC related).

Unfortunatly. Your advice didn't resolve the entire issue. I did what you said and it worked pecice and without a problem. But when I rebooted there still was no sound and in the Device Manager I clicked view hidden devices. So, I have a dark yellow questionmark by 'other devices' and when I expand 'other devices there is a light yellow questionmark next to the item "multimedia audio controller"

... what now? ... be specific or step by step because I can be pretty dense. I have to go to a meeting for a while, be back later, thanks again.

PS. I can not get screen shots to post her, sorry, wish you could see what I see... it would be easier.


AKMARK

No audio device Dell Dimension 8300

That "hidden device" is probably just the ghost of the integrated audio you disabled - XP "remembers" old devices even when they'redisconnected (e.g., unplugged flash drives also show up as hidden devices).

One remote possibility if devices are working but Windows won't detect them: Make sure the Windows Audio Service is Started and Automatic. Right Click My Computer -> Manage -> Services, scroll down to Windows Audio and double-click it.

According to the Dell SB Live instructions, XP is supposed to load a generic driver forthe card even before you install the software, so something isn't being detected properly. What's bugging me a little is that Sandra is saying your PCI slots aren't occupied - one of them should be occupied by the SB live card. May be best to back up a waysand try again:

1) Uninstall the Soundblastervia Add/Remove programs

2) Go into Device Manager, and uninstallthe hidden multimedia controller, and the Soundblaster driver under Sounds and Audio.

3) Reboot the PC. If you didn't doso after reinstalling XP, install the chipset drivers,either from the resource diskor from theweb site.Thechipsetdrivers the motherboard configuration, which may be affectingXP's abilityto detectthe card.

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R58201&SystemID=DIM_PNT_P4_8300&servicetag=92P0D31&os=WW1&osl=en&deviceid=3268&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=1&libid=27&fileid=70069

4) Reboot again. If it's behaving itself, XP should recognize the card and install the generic driver-from there you canuse theinstall CD. Not to sound obnoxious, butremember that you have to choose the default device in Sounds and Audio in the control panel - if it says "Modem 0" you have to change it to Soundblaster.

Now, worst case if you're in a hurry and want to try the integrated audio instead:

1) Turn off the PC, unplug it, hold the power button in for about 20 seconds to release any leftover charge, then open up the case, and remove the Soundblaster card.

2) Reboot and reenable the onboardaudio in the BIOS.

3) When XP detects the hardware, install the Soundmax drivers from the Resource CD.

4) Note that integrated audio uses a different set of jacks on the back of the case - they may have been covered up with a piece of plastic.

Message Edited by Alexandra_P on 03-04-2008 03:15 PM

 

.........................................................................................................................................
XPS 410, E6300 Core 2 Duo, 1GB RAM, XP Media Center 2005
NVidia 7300 LE (yes, I know, I'll upgrade it...maybe), Planar PL1700 monitor
Additional PC's: Mead 3-Star Spiral w/ PaperMate Write Bros Input, Micron Millenia 400Mhz/Win98 on emergency reserve

Alexandra_P

No audio device Dell Dimension 8300

Hi again.I appretiate you getting back to me ...good timeing, we must be on the same time schedual. ...and,no, I do not think you're sounding obnoxious at all. Actually, I need reminders and explainations.

I uninstalled Soundblaster Live! via Add/Remove Programs and rebooted.

After reboot, Windows detected 3-4 diferend devices and the Install Hardware Wizard started, but I just ignored it and moved onward to the Device Manager to uninstall the "gohst of the 'multimedia audio controller'.

I did not see the 'soundblaster' under Sound, Video and Game Controllers. I did notice something new. The item 'multimedia audio controller' had movedunder 'sound, video and game controllers' and it had a dark yellow apostrophy. In addition,under 'other devices' ... "PCI Input Device" with a dark yellow questionmark and apostophy.

So, I stopped. I am not sure ...should move onward or what?

---------------------------

PS. I barrowed a laptop and got out of that chat meeting for tonight. I am egar to resolve this as soon as possible, but I do not want to mess up by hurrying.

Message Edited by AKMARK on 03-04-2008 06:34 PM

AKMARK

No audio device Dell Dimension 8300

I think it's finally detecting right. You've got both a PCI device and an audio device.

Now pop in the Soundblaster CD and install it.


 

.........................................................................................................................................
XPS 410, E6300 Core 2 Duo, 1GB RAM, XP Media Center 2005
NVidia 7300 LE (yes, I know, I'll upgrade it...maybe), Planar PL1700 monitor
Additional PC's: Mead 3-Star Spiral w/ PaperMate Write Bros Input, Micron Millenia 400Mhz/Win98 on emergency reserve

Alexandra_P

No audio device Dell Dimension 8300

The Soundblast CD installed ok. but I still get no sound... no audie device.

Should I uninstall and try again only install those chip driver thing you were talking about?

Message Edited by AKMARK on 03-04-2008 07:20 PM

AKMARK

No audio device Dell Dimension 8300

What does device manager say?


 

.........................................................................................................................................
XPS 410, E6300 Core 2 Duo, 1GB RAM, XP Media Center 2005
NVidia 7300 LE (yes, I know, I'll upgrade it...maybe), Planar PL1700 monitor
Additional PC's: Mead 3-Star Spiral w/ PaperMate Write Bros Input, Micron Millenia 400Mhz/Win98 on emergency reserve

Alexandra_P

No audio device Dell Dimension 8300

Well, there are no conflicts (yellow questionmarks or apostrophies) ...

...
how can I incert a screenshot? ... that will make it easier. I tried to before, but maybe I did it wrong.
.........

Wait, some of the drivers such as 'audio codecs', say there locaton is unknown. Does that mean anything?
Message Edited by AKMARK on 03-04-2008 07:35 PM

AKMARK

No audio device Dell Dimension 8300

Images can only be linked from a web site - you'd need to upload it toan image hosting sitelike Photobucket or Imageshack, then they providea URLto linkto the image. Might be more trouble than it's worth right now.

What I'm wondering is if the Soundblaster device is showing as installed, enabled,and working. If it is, but the control panel is still saying "no audio" even when you set the default devices to Soundblaster, then something in Windows itself isn't quite right.

I posted this earlier but will copy it here: One remote possibility if devices are working but Windows won't detect them: Make sure the Windows Audio Service is Started and Automatic. Right Click My Computer -> Manage -> Services, scroll down to Windows Audio and double-click it to change the settings.

I'm going to do some Googling and see what the options are.


 

.........................................................................................................................................
XPS 410, E6300 Core 2 Duo, 1GB RAM, XP Media Center 2005
NVidia 7300 LE (yes, I know, I'll upgrade it...maybe), Planar PL1700 monitor
Additional PC's: Mead 3-Star Spiral w/ PaperMate Write Bros Input, Micron Millenia 400Mhz/Win98 on emergency reserve

Alexandra_P

No audio device Dell Dimension 8300

Alexandra_P,
I couldn't even tell you how many clients used to call me with this problem after installing the SB Live! back when it was considered Creative's mainstream sound card. 9 times out of 10 it was because they'd chosen to enable digital audio output.
 

========================

XPS One A2010, Intel Core 2 Duo E4500 (2.2 GHz), 2GB Dual Channel DDR2 SDRAM (667MHz); 250GB Serial ATA Hard Drive (7200RPM) w/ DataBurst Cache; Integrated Intel GMA 3100 video, 20" WSXGA HD LCD display w/Integrated 2.0 Megapixel Camera & Dual Array Mic; 8X Slot load DVD??RW burner, 8-in-1 Media Reader; Internal PCI 802.11 a/b/g/n wireless Draft 2.0 NIC, Internal Bluetooth 2.0, Integrated 10/100/1000-Mbps NIC; Integrated stereo High Definition Audio codec, 2 stereo 5W per channel with Class D amplification 2.0 Speakers, dual IEEE 1394a ports, Hybrid NTSC/ATSC TV Tuner; Wireless Soft-touch keyboard & Mouse, Windows Vista Home Premium

Custom built Athlon Thunderbird 800MHz, Abit KT7A mobo, 768MB PC133 SDRAM, Maxtor DiamondMax+ 40GB 7200RPM ATA 100 & Seagate ST380013A 7200RPM Ultra ATA/100 w/8MB cache, VisionTek ATI Radeon HD 2400 8x AGP, Micron 700Mx 17" monitor, 50x CD-ROM, Sony DRU-710A 16x DVD??RW, Turtle Beach Santa Cruz DSP Sound, Altec Lansing ACS-33 speakers, Toshiba PCX1100 DOCSIS cable modem, Linksys NC100 10/100 NIC, Logitech optical wheel mouse; Win XP Home SP2 & Win 98SE dual boot


Try using the Dell Solution Network troubleshooter to fix your computer problem


The_Namek

No audio device Dell Dimension 8300

I reinstalled the Sound Blaster Live! Software by Creative Labs, but there was no option to not digital and yes anolog.

Just as before, new hardware detected??? every thing goes in, but ???no audio device??? in Device Manager -> Volume Tab.

I ran a diagnostic and this time -- Text of Dell Creative Diagnostics:

Hardware Detection Test: Pass

Wave Driver Test: Fail

MIDI Driver Test: Fail

Mixer Driver Test: Fail

Direct Sound 3D Test: Fail

Mixer Settings Check: Fail

Fix Message: The current problem cannot be fixed automatically. Reinstall the software of your hardware to see if the problem can be solved.

Sorry, looks like whatever issue that I have falls into the 5% of uncertainty. However, do you know of a way I could manually set for Analog? ???and does this have anything to do with my ATI Graphics?


AKMARK

No audio device Dell Dimension 8300

AKMARK,
Now that you mention it your ATI video card could in fact have something to do with this problem. You've just reminded me of a problem that Dell inadverently created several years back. For a time they were installing sound cards in PCI slot 1, which is right below the AGP slot. The AGP slot and PCI slot 1 share an IRQ. The problem is video & sound cards don't like sharing IRQs so if you ever had to reinstall Windows or uninstall & reinstall the sound card drivers then the drivers wouldn't fully install or wouldn't detect the card properly. If your audio jacks are directly below where your monitor plugs into the back of your 8300 then you have this problem, which means you'll have to open the chassis & physically move the sound card to a different slot then uninstall and reinstall the Creative drivers again.

P.S. - Disregard what I said about the digital vs analog audio output. I was thinking about the Audigy card. The SB Live! doesn't have that option during setup.
Message Edited by The_Namek on 03-06-2008 04:05 PM

 

========================

XPS One A2010, Intel Core 2 Duo E4500 (2.2 GHz), 2GB Dual Channel DDR2 SDRAM (667MHz); 250GB Serial ATA Hard Drive (7200RPM) w/ DataBurst Cache; Integrated Intel GMA 3100 video, 20" WSXGA HD LCD display w/Integrated 2.0 Megapixel Camera & Dual Array Mic; 8X Slot load DVD??RW burner, 8-in-1 Media Reader; Internal PCI 802.11 a/b/g/n wireless Draft 2.0 NIC, Internal Bluetooth 2.0, Integrated 10/100/1000-Mbps NIC; Integrated stereo High Definition Audio codec, 2 stereo 5W per channel with Class D amplification 2.0 Speakers, dual IEEE 1394a ports, Hybrid NTSC/ATSC TV Tuner; Wireless Soft-touch keyboard & Mouse, Windows Vista Home Premium

Custom built Athlon Thunderbird 800MHz, Abit KT7A mobo, 768MB PC133 SDRAM, Maxtor DiamondMax+ 40GB 7200RPM ATA 100 & Seagate ST380013A 7200RPM Ultra ATA/100 w/8MB cache, VisionTek ATI Radeon HD 2400 8x AGP, Micron 700Mx 17" monitor, 50x CD-ROM, Sony DRU-710A 16x DVD??RW, Turtle Beach Santa Cruz DSP Sound, Altec Lansing ACS-33 speakers, Toshiba PCX1100 DOCSIS cable modem, Linksys NC100 10/100 NIC, Logitech optical wheel mouse; Win XP Home SP2 & Win 98SE dual boot


Try using the Dell Solution Network troubleshooter to fix your computer problem


The_Namek

No audio device Dell Dimension 8300

The sound/mic jack are indeed below the monitor plug-in. However,

In-between where my monitor plugs in and where the sound/mic jacks plug in are 2 empty slots. So, I am not really sure if ???Directly Below?? actually applies?




Got to go eat... be back in an hour...
AKMARK

No audio device Dell Dimension 8300

Ok, back...

The sound/mic jack are indeed below the monitor plug-in. However,

In-between where my monitor plugs in and where the sound/mic jacks plug in are 2 empty slots. So, I am not really sure if ???Directly Below?? actually applies?

Plus, Device Manager -> Sounds, video, game controllers -> Creative SB Live Series (WDM) -> Properties says its location is PCI Slot 3 (PCI bus 2, device 2, function 0).

Message Edited by AKMARK on 03-06-2008 05:13 PM

AKMARK

No audio device Dell Dimension 8300

All right, you don't have the IRQ sharing conflict I wrote about in my last post then. The sound card would have to be in the slot immediately below the video card. Are you able to click the drop-down button on the corner of the audio device dialog box & select the SB Live!?
 

========================

XPS One A2010, Intel Core 2 Duo E4500 (2.2 GHz), 2GB Dual Channel DDR2 SDRAM (667MHz); 250GB Serial ATA Hard Drive (7200RPM) w/ DataBurst Cache; Integrated Intel GMA 3100 video, 20" WSXGA HD LCD display w/Integrated 2.0 Megapixel Camera & Dual Array Mic; 8X Slot load DVD??RW burner, 8-in-1 Media Reader; Internal PCI 802.11 a/b/g/n wireless Draft 2.0 NIC, Internal Bluetooth 2.0, Integrated 10/100/1000-Mbps NIC; Integrated stereo High Definition Audio codec, 2 stereo 5W per channel with Class D amplification 2.0 Speakers, dual IEEE 1394a ports, Hybrid NTSC/ATSC TV Tuner; Wireless Soft-touch keyboard & Mouse, Windows Vista Home Premium

Custom built Athlon Thunderbird 800MHz, Abit KT7A mobo, 768MB PC133 SDRAM, Maxtor DiamondMax+ 40GB 7200RPM ATA 100 & Seagate ST380013A 7200RPM Ultra ATA/100 w/8MB cache, VisionTek ATI Radeon HD 2400 8x AGP, Micron 700Mx 17" monitor, 50x CD-ROM, Sony DRU-710A 16x DVD??RW, Turtle Beach Santa Cruz DSP Sound, Altec Lansing ACS-33 speakers, Toshiba PCX1100 DOCSIS cable modem, Linksys NC100 10/100 NIC, Logitech optical wheel mouse; Win XP Home SP2 & Win 98SE dual boot


Try using the Dell Solution Network troubleshooter to fix your computer problem


The_Namek

No audio device Dell Dimension 8300

Namek = "Are you able to click the drop-down button on the corner of the audio device dialog box & select the SB Live!?"

Do you mean in Device Manager or somewhere else?
Message Edited by AKMARK on 03-06-2008 06:00 PM

AKMARK

No audio device Dell Dimension 8300

I think I???ve found something. It may be nothing of significance, though. Maybe it can help you?

Device Manager -> Sounds, video, game controllers -> Creative SB Live Series (WDM) -> Properties -> Properties tab

I see that Audio Devices, MIDI/Interment Devices, and Mixer Devices each have Creative SB Live Series (WDM) set to be used. The status for each is, ???driver enabled but not started.???


AKMARK

No audio device Dell Dimension 8300

I was referring to Sounds and Audio Devices in Control Panel. On the Playback tab can you select SB Live! as the default device. It seems as if the card just needs to be chosen as the device Windows will use for audio playback & recording.
 

========================

XPS One A2010, Intel Core 2 Duo E4500 (2.2 GHz), 2GB Dual Channel DDR2 SDRAM (667MHz); 250GB Serial ATA Hard Drive (7200RPM) w/ DataBurst Cache; Integrated Intel GMA 3100 video, 20" WSXGA HD LCD display w/Integrated 2.0 Megapixel Camera & Dual Array Mic; 8X Slot load DVD??RW burner, 8-in-1 Media Reader; Internal PCI 802.11 a/b/g/n wireless Draft 2.0 NIC, Internal Bluetooth 2.0, Integrated 10/100/1000-Mbps NIC; Integrated stereo High Definition Audio codec, 2 stereo 5W per channel with Class D amplification 2.0 Speakers, dual IEEE 1394a ports, Hybrid NTSC/ATSC TV Tuner; Wireless Soft-touch keyboard & Mouse, Windows Vista Home Premium

Custom built Athlon Thunderbird 800MHz, Abit KT7A mobo, 768MB PC133 SDRAM, Maxtor DiamondMax+ 40GB 7200RPM ATA 100 & Seagate ST380013A 7200RPM Ultra ATA/100 w/8MB cache, VisionTek ATI Radeon HD 2400 8x AGP, Micron 700Mx 17" monitor, 50x CD-ROM, Sony DRU-710A 16x DVD??RW, Turtle Beach Santa Cruz DSP Sound, Altec Lansing ACS-33 speakers, Toshiba PCX1100 DOCSIS cable modem, Linksys NC100 10/100 NIC, Logitech optical wheel mouse; Win XP Home SP2 & Win 98SE dual boot


Try using the Dell Solution Network troubleshooter to fix your computer problem


The_Namek

No audio device Dell Dimension 8300

Oh you mean the Audio Tab, sorry about that, I found it, but for both default devices 'playback' and 'record' I only have one choice.... 'Modem #1 Line Playback' and then 'Modem #1 Line Record.' For MIDI Playback Devices I have no choices.
Message Edited by AKMARK on 03-06-2008 08:42 PM

AKMARK

No audio device Dell Dimension 8300

OK. When you look at the SB Live items in Device Manager under Sound, Video & Game Controllers none have a red x on top of their icons do they?
 

========================

XPS One A2010, Intel Core 2 Duo E4500 (2.2 GHz), 2GB Dual Channel DDR2 SDRAM (667MHz); 250GB Serial ATA Hard Drive (7200RPM) w/ DataBurst Cache; Integrated Intel GMA 3100 video, 20" WSXGA HD LCD display w/Integrated 2.0 Megapixel Camera & Dual Array Mic; 8X Slot load DVD??RW burner, 8-in-1 Media Reader; Internal PCI 802.11 a/b/g/n wireless Draft 2.0 NIC, Internal Bluetooth 2.0, Integrated 10/100/1000-Mbps NIC; Integrated stereo High Definition Audio codec, 2 stereo 5W per channel with Class D amplification 2.0 Speakers, dual IEEE 1394a ports, Hybrid NTSC/ATSC TV Tuner; Wireless Soft-touch keyboard & Mouse, Windows Vista Home Premium

Custom built Athlon Thunderbird 800MHz, Abit KT7A mobo, 768MB PC133 SDRAM, Maxtor DiamondMax+ 40GB 7200RPM ATA 100 & Seagate ST380013A 7200RPM Ultra ATA/100 w/8MB cache, VisionTek ATI Radeon HD 2400 8x AGP, Micron 700Mx 17" monitor, 50x CD-ROM, Sony DRU-710A 16x DVD??RW, Turtle Beach Santa Cruz DSP Sound, Altec Lansing ACS-33 speakers, Toshiba PCX1100 DOCSIS cable modem, Linksys NC100 10/100 NIC, Logitech optical wheel mouse; Win XP Home SP2 & Win 98SE dual boot


Try using the Dell Solution Network troubleshooter to fix your computer problem


The_Namek

No audio device Dell Dimension 8300

A couple pages back AK posted this link to some screenshots including device manager:

http://www.dreamscape.com/akmvolz/Dell Creative Diagnostics 030408.doc

To me it looks OK, unless installingthe headset early on did something, whichis why Istarted thinking Windows itself was messing up - but what do Iknow, I'm just a plain old user with a stubborn self-help streak and a Google fetish. Hopefully you can make some sense of this.


 

.........................................................................................................................................
XPS 410, E6300 Core 2 Duo, 1GB RAM, XP Media Center 2005
NVidia 7300 LE (yes, I know, I'll upgrade it...maybe), Planar PL1700 monitor
Additional PC's: Mead 3-Star Spiral w/ PaperMate Write Bros Input, Micron Millenia 400Mhz/Win98 on emergency reserve

Alexandra_P

No audio device Dell Dimension 8300

The link in the above post is old. Much of it has changed. I've done quite a bit by unloading/loading/deleting, etc. etc... on my own and doing what you directed. So, I've been preparing for a reinstall. Probebly I will do it in another 2-3 hours.

The Dell8300 is no longer on the wireless LAN (no internet as I unpluged it about an hour or two ago).

As a "last hope" effort, my answer to NameK's Question is 'no'. I did notice that the onboard sound "AC'97 Audio Contoller" is listed as disabled.

I'm begining to wonder if a reinstall is going to actually do anything good. But I might as well go through with it.
Message Edited by AKMARK on 03-07-2008 03:32 PM

AKMARK

No audio device Dell Dimension 8300

SiSoftware Sandra

System
Manufacturer : Dell Computer Corporation
Model : Dimension 8300


System Chassis
Manufacturer : Dell Computer Corporation
Type : Mini Tower
Can be locked : No
Serial Number :
Boot-up State : Safe
Power State : Safe
Thermal State : Safe
Security State : External Interface Locked-out

Mainboard
Manufacturer : Dell Computer Corp.
Multi-Processor (MP) Support : 1 Processor(s)
MPS Version : 1.40
Model : 0M2035
Serial Number : ..

On-board Devices
Intel Pro 100 VE Network Connection : Ethernet Adapter (Enabled)
AC'97 Audio Controller : Sound Adapter (Disabled)

System Memory Controller
Location : Mainboard
Error Correction Capability : ECC
Number of Memory Slots : 4
Maximum Installable Memory : 4GB
Bank 1 - CHANNEL A DIMM 0 : DIMM Synchronous SDRAM 512MB/64 @ 400Mt/s
Bank 2 - CHANNEL B DIMM 0 : DIMM Synchronous SDRAM 512MB/64 @ 400Mt/s
Bank 3 - CHANNEL A DIMM 1 : Empty
Bank 4 - CHANNEL B DIMM 1 : Empty

Chipset 1
Model : Dell Computer Corp 82875P,E7210 Memory Controller Hub
Revision : A3
Bus : Intel AGTL+
Front Side Bus Speed : 4x 200MHz (800MHz data rate)
Maximum FSB Speed : 4x 200MHz (800MHz data rate)
Width : 64-bit
HTT - Hyper-Threading Technology : Yes
I/O Queue Depth : 12 request(s)
Maximum Bus Bandwidth : 6400MB/s (estimated)

Chipset 1 Hub Interface
Type : Hub-Interface
Version : 1.50
Number of Ports : 3
Width : 8-bit
Full Duplex : Yes
Multiplier : 2/1x

Logical/Chipset 1 Memory Banks
Bank 0 : 512MB DDR-SDRAM 3.0-3-3-8 (tCL-tRCD-tRP-tRAS) CR1
Bank 1 : 512MB DDR-SDRAM 3.0-3-3-8 (tCL-tRCD-tRP-tRAS) CR1
Supported Memory Types : ECC DDR-SDRAM
Channels : 2
Memory Bus Speed : 2x 200MHz (400MHz data rate)
Maximum Memory Speed : 2x 200MHz (400MHz data rate)
Multiplier : 1/1x
Width : 64-bit
Memory Controller in Processor : No
Performance Acceleration Technology : Yes
Refresh Rate : 7.80??s
Power Save Mode : No
Fixed Hole Present : No
Maximum Memory Bus Bandwidth : 6400MB/s (estimated)

APIC 1
Version : 2.00
Multiplier : 1/2x
Maximum Interrupts : 24
IRQ Handler Engaged : Yes
Enhanced Support : Yes

Memory Module 1
Manufacturer : Nanya
Model : NT512D64S8HB1G-5T
Serial Number : 11070807
Type : 512MB DDR-SDRAM
Technology : 16x(32Mx8)
Speed : PC3200U DDR-200
Standard Timings : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS)
Date of Manufacture : Wednesday, August 06, 2003
Memory DC Line : 2.5V
Set Timing @ 200MHz : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS)
Set Timing @ 167MHz : 2.5-3-3-7 (tCL-tRCD-tRP-tRAS)
Set Timing @ 133MHz : 2.0-2-2-5 (tCL-tRCD-tRP-tRAS)

Memory Module 2
Manufacturer : Nanya
Model : NT512D64S8HB1G-5T
Serial Number : 11070807
Type : 512MB DDR-SDRAM
Technology : 16x(32Mx8)
Speed : PC3200U DDR-200
Standard Timings : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS)
Date of Manufacture : Wednesday, August 06, 2003
Memory DC Line : 2.5V
Set Timing @ 200MHz : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS)
Set Timing @ 167MHz : 2.5-3-3-7 (tCL-tRCD-tRP-tRAS)
Set Timing @ 133MHz : 2.0-2-2-5 (tCL-tRCD-tRP-tRAS)

Cooling Device(s)
Fan : OK

AGP Bus(es) on Hub 1
Version : 3.00
Speed : 8x
Multiplier : 1/2x
Fast-Writes Enabled : Yes
Isochronous Mode Enabled : No
Addressing Enabled : 32-bit
Aperture Size : 128MB

PCI Bus(es) on Hub 1
Version : 2.20
Number of Bridges : 2
PCI Bus 0 : PCI (1/1x PCIClk)
PCI Bus 2 : PCI (1/1x PCIClk)

LPC Hub Controller 1
Model : Intel Corporation 82801EB/ER (ICH5/ICH5R) LPC Interface Bridge
Revision : A3
ACPI Power Management Enabled : Yes
Delayed Transaction Enabled : Yes

LPC Hub Controller 2
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) SMBus Controller
Revision : A3

LPC Legacy Controller 1
Type : SMSC LPC v1
Version : 14.04
Number of Enabled Devices : 4

Sound Adapter 1
Model : Creative Labs SBLive! (OEM'd For Dell??)
Revision : A1
Type : AC '97

USB Controller 1
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #1
Revision : A3
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 2
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #2
Revision : A3
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 3
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #3
Revision : A3
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 4
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #4
Revision : A3
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 5
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB 2.0 EHCI Controller
Revision : A3
Version : 2.00
Specification : 1.00
Interface : EHCI
Channels : 8
Companion Controllers : 4
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps) High (480Mbps)
Addressing Support : 64-bit
Legacy Emulation Enabled : No

System SMBus Controller 1
Model : Intel 801xx/63xx SMBus
Version : 0.02
Specification : 2.00
Advanced TCO Mode Enabled : No
Slave Device Enabled : Yes
PEC Support : No
Speed : 100kHz

Expansion Slot(s)
PCI1 (1h) : PCI 32-bit +5V +3.3V PME Full-Length Available (Intel Corporation 82875P PCI to AGP Bridge)
PCI2 (2h) : PCI 32-bit +5V +3.3V PME Full-Length Available
PCI3 (3h) : PCI 32-bit +5V +3.3V PME Full-Length Available
PCI4 (4h) : PCI 32-bit +5V +3.3V PME Full-Length Available
AGP1 : AGP-8x 32-bit +3.3V PME Full-Length Used

Port Connector(s)
PARALLEL : Parallel Port PS/2 / DB-25 pin female
SERIAL1 : Serial Port 16550A / DB-9 pin male
KYBD : Keyboard / PS/2
MOUSE : Mouse / PS/2
USB1 : USB / USB
USB2 : USB / USB
USB3 : USB / USB
USB4 : USB / USB
USB5 : USB / USB
USB6 : USB / USB
USB7 : USB / USB
USB8 : USB / USB
ENET : Network / RJ-45
MIC : Audio / Mini-jack
LINE-OUT : Audio / Mini-jack
LINE-OUT : Audio / Mini-jack
LINE-OUT : Audio / Mini-jack
LINE-IN : Audio / Mini-jack
HP-OUT : Audio / Mini-jack

Performance Tips
Notice 224 : SMBIOS/DMI information may be inaccurate.
Tip 2511 : Some memory slots are free so the memory can be easily upgraded.
Tip 2546 : Large memory modules should be ECC/Parity.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.


AKMARK

No audio device Dell Dimension 8300

Alexandra_P,
I did notice the Word doc he posted earlier in the thread. As AKMARK mentioned, though, a lot of troubleshooting has been done since then & things may have changed. That's why I asked whether the SB Live! components were x'ed out in Device Manager.

I'm still thinking there might be a physical connection issue playing in here. It may be wise to reseat the card in its PCI slot or even move it to a different slot, just not PCI 1 as you'll run into the IRQ sharing problem I mentioned in another post.
 

========================

XPS One A2010, Intel Core 2 Duo E4500 (2.2 GHz), 2GB Dual Channel DDR2 SDRAM (667MHz); 250GB Serial ATA Hard Drive (7200RPM) w/ DataBurst Cache; Integrated Intel GMA 3100 video, 20" WSXGA HD LCD display w/Integrated 2.0 Megapixel Camera & Dual Array Mic; 8X Slot load DVD??RW burner, 8-in-1 Media Reader; Internal PCI 802.11 a/b/g/n wireless Draft 2.0 NIC, Internal Bluetooth 2.0, Integrated 10/100/1000-Mbps NIC; Integrated stereo High Definition Audio codec, 2 stereo 5W per channel with Class D amplification 2.0 Speakers, dual IEEE 1394a ports, Hybrid NTSC/ATSC TV Tuner; Wireless Soft-touch keyboard & Mouse, Windows Vista Home Premium

Custom built Athlon Thunderbird 800MHz, Abit KT7A mobo, 768MB PC133 SDRAM, Maxtor DiamondMax+ 40GB 7200RPM ATA 100 & Seagate ST380013A 7200RPM Ultra ATA/100 w/8MB cache, VisionTek ATI Radeon HD 2400 8x AGP, Micron 700Mx 17" monitor, 50x CD-ROM, Sony DRU-710A 16x DVD??RW, Turtle Beach Santa Cruz DSP Sound, Altec Lansing ACS-33 speakers, Toshiba PCX1100 DOCSIS cable modem, Linksys NC100 10/100 NIC, Logitech optical wheel mouse; Win XP Home SP2 & Win 98SE dual boot


Try using the Dell Solution Network troubleshooter to fix your computer problem


The_Namek

No audio device Dell Dimension 8300

NameK: I might as well try reseating it... will I have to reload the software/drivers again?
Message Edited by AKMARK on 03-07-2008 05:00 PM

AKMARK

No audio device Dell Dimension 8300

It may not be necessary but just to be on the safe side I'd completely uninstall all the Creative software before reseating the card then do a fresh reinstall of the drivers.
 

========================

XPS One A2010, Intel Core 2 Duo E4500 (2.2 GHz), 2GB Dual Channel DDR2 SDRAM (667MHz); 250GB Serial ATA Hard Drive (7200RPM) w/ DataBurst Cache; Integrated Intel GMA 3100 video, 20" WSXGA HD LCD display w/Integrated 2.0 Megapixel Camera & Dual Array Mic; 8X Slot load DVD??RW burner, 8-in-1 Media Reader; Internal PCI 802.11 a/b/g/n wireless Draft 2.0 NIC, Internal Bluetooth 2.0, Integrated 10/100/1000-Mbps NIC; Integrated stereo High Definition Audio codec, 2 stereo 5W per channel with Class D amplification 2.0 Speakers, dual IEEE 1394a ports, Hybrid NTSC/ATSC TV Tuner; Wireless Soft-touch keyboard & Mouse, Windows Vista Home Premium

Custom built Athlon Thunderbird 800MHz, Abit KT7A mobo, 768MB PC133 SDRAM, Maxtor DiamondMax+ 40GB 7200RPM ATA 100 & Seagate ST380013A 7200RPM Ultra ATA/100 w/8MB cache, VisionTek ATI Radeon HD 2400 8x AGP, Micron 700Mx 17" monitor, 50x CD-ROM, Sony DRU-710A 16x DVD??RW, Turtle Beach Santa Cruz DSP Sound, Altec Lansing ACS-33 speakers, Toshiba PCX1100 DOCSIS cable modem, Linksys NC100 10/100 NIC, Logitech optical wheel mouse; Win XP Home SP2 & Win 98SE dual boot


Try using the Dell Solution Network troubleshooter to fix your computer problem


The_Namek

No audio device Dell Dimension 8300

ok, I've opened the case and resated the card. I hooked eveything back up. Its asking me for 'sfman32.dll' ... not on the soundcard's disk... now what?
Message Edited by AKMARK on 03-07-2008 06:18 PM

AKMARK

No audio device Dell Dimension 8300

nevermind... its asking for the sound card's disk, which I have, but it doses not havw the files I guess. I'm findind them and downloading each one off the web... its going to be a long night!
AKMARK

No audio device Dell Dimension 8300

Sorry for compaining, I thought it was going to take a long time. Ok, so everything is loaded (i hope)... gotto reboot.
Message Edited by AKMARK on 03-07-2008 06:57 PM

AKMARK

No audio device Dell Dimension 8300

I did everything in you last posting (even installed that patch). One thing I did not do was the System Restore because there is nothing back furter than when the problems started.

Still 'no audio device' ...

sfc /scannow finnished, but there were no reports, messages or anything, so I guess that the test was ok?

AKMARK

No audio device Dell Dimension 8300

This 'needle in a haystack' is manotonous... is there somekind of repair disk? I reasearched online and came accross http://freepctech.com/pc/002/files010.shtml . Is there anything on this page that could apply to my issue?
AKMARK

No audio device Dell Dimension 8300

I give up... I do not want to waste any more of your time, my time, and running in what seems an endless time. So, I have finnally decided...

I have my peronal data backed up, I could care less about custom settings, any programs and applications are on their original CDs, and I have the Sound Blaster CD. I have the disk that came with my Dell8300. It says, "Reinsallation CD-Microsoft Windows XP Professional Including Service Pack 1 (I have a seperate update disk to upgrade to SP2).

1. Taking all the above information into account... do I have the correct CDs in order to reinstall WinXP and start fresh?
2. How do I begin? Should I detach all external devices like my printer and then just reformat the drive or what?
Message Edited by AKMARK on 03-05-2008 03:17 PM

AKMARK

No audio device Dell Dimension 8300

I was working on a reply and Dell kicked me out because I took too long writing it - but I was essentially headed the same way.Sounds like you've got everything you need.

I'm currently hunting for some good guides for you in the XP forum - as long as you take it step-by-step you'll be fine. Hang on for just a bit....


 

.........................................................................................................................................
XPS 410, E6300 Core 2 Duo, 1GB RAM, XP Media Center 2005
NVidia 7300 LE (yes, I know, I'll upgrade it...maybe), Planar PL1700 monitor
Additional PC's: Mead 3-Star Spiral w/ PaperMate Write Bros Input, Micron Millenia 400Mhz/Win98 on emergency reserve

Alexandra_P

No audio device Dell Dimension 8300

Read Simpswr's post for some great links to reinstall guides, including ones with step-by-step graphics:

http://www.dellcommunity.com/supportforums/board/message?board.id=sw_winxp&message.id=246420&query.id=152234

If you run into trouble, post back on the XP Forum- plenty of experts in there who've done it dozens of timesto help you out.

I'll cross my fingers for ya ! Good luck!

Message Edited by Alexandra_P on 03-05-2008 01:58 PM

 

.........................................................................................................................................
XPS 410, E6300 Core 2 Duo, 1GB RAM, XP Media Center 2005
NVidia 7300 LE (yes, I know, I'll upgrade it...maybe), Planar PL1700 monitor
Additional PC's: Mead 3-Star Spiral w/ PaperMate Write Bros Input, Micron Millenia 400Mhz/Win98 on emergency reserve

Alexandra_P

No audio device Dell Dimension 8300

Yeah, I get kick lots of times... I have nerve damage in my hands so I type slow... you know what helped a little - Signing -in click the "dave login" check box. I also found that if you hit the browser refresh button every few minutes it helps.

I am really glad that you didn't give up on me. You seem very smart and a good person to ask about "reinstallation".

Anyway, I have to leave for a few hours anyway. I was thinking maybe to research online before rushing into it like I seem to do all the time. I thought of reinstalling later or at least starting it. So waiting is not problem.

Have to go, thanks, see you later.

AKMARK

No audio device Dell Dimension 8300

AKMARK,
Before you go through the trouble of completely reinstalling your operating system check this out. I'm about 95% sure I know what the problem is based on having installed Creative SB Live! drivers several thousand times. There's a step during the installation where it asks if you want to enable digital audio output. Make sure you select no for this or else the card will direct audio to the digital out port instead of analog, which if you're not using digital speakers that are plugged into that port will result in, you guessed it, no sound.

Something else I noticed after re-reading your initial post. You indicated that you turned the audio On in the BIOS, after which Windows detected new hardware. This means the device being detected at that point was the integrated audio, not the SB Live! card. You're installing the Creative drivers when Windows is looking for drivers for the integrated audio. You'll need to go back into the BIOS and turn audio Off again in order for the Sound Blaster card to be detected properly.
Message Edited by The_Namek on 03-06-2008 12:09 PM

 

========================

XPS One A2010, Intel Core 2 Duo E4500 (2.2 GHz), 2GB Dual Channel DDR2 SDRAM (667MHz); 250GB Serial ATA Hard Drive (7200RPM) w/ DataBurst Cache; Integrated Intel GMA 3100 video, 20" WSXGA HD LCD display w/Integrated 2.0 Megapixel Camera & Dual Array Mic; 8X Slot load DVD??RW burner, 8-in-1 Media Reader; Internal PCI 802.11 a/b/g/n wireless Draft 2.0 NIC, Internal Bluetooth 2.0, Integrated 10/100/1000-Mbps NIC; Integrated stereo High Definition Audio codec, 2 stereo 5W per channel with Class D amplification 2.0 Speakers, dual IEEE 1394a ports, Hybrid NTSC/ATSC TV Tuner; Wireless Soft-touch keyboard & Mouse, Windows Vista Home Premium

Custom built Athlon Thunderbird 800MHz, Abit KT7A mobo, 768MB PC133 SDRAM, Maxtor DiamondMax+ 40GB 7200RPM ATA 100 & Seagate ST380013A 7200RPM Ultra ATA/100 w/8MB cache, VisionTek ATI Radeon HD 2400 8x AGP, Micron 700Mx 17" monitor, 50x CD-ROM, Sony DRU-710A 16x DVD??RW, Turtle Beach Santa Cruz DSP Sound, Altec Lansing ACS-33 speakers, Toshiba PCX1100 DOCSIS cable modem, Linksys NC100 10/100 NIC, Logitech optical wheel mouse; Win XP Home SP2 & Win 98SE dual boot


Try using the Dell Solution Network troubleshooter to fix your computer problem


The_Namek

No audio device Dell Dimension 8300

I did some research and asked some questions about 'reinsalling'. I feel comfortable (as possible), but due to "The Namek" post up above... maybe I should try and correct the problem first.

Alexandra = What was your reply before you were kicked out of the forum because you message was too long?

Namek = Let me try your advice and I'll get back to you.
Message Edited by AKMARK on 03-06-2008 02:29 PM

AKMARK

No audio device Dell Dimension 8300

Namek has a great idea - I was so wrapped up in the whole driver thing it never occurred to me to check the sound card setup. If that's all it was I'm gonna go crawl in a hole somewhere .

My reply was just more of the same - but a bit more drastic (emptying out the entire list of sound devices in safe mode and rebooting). Somehow I doubt it would've helped....


 

.........................................................................................................................................
XPS 410, E6300 Core 2 Duo, 1GB RAM, XP Media Center 2005
NVidia 7300 LE (yes, I know, I'll upgrade it...maybe), Planar PL1700 monitor
Additional PC's: Mead 3-Star Spiral w/ PaperMate Write Bros Input, Micron Millenia 400Mhz/Win98 on emergency reserve

Alexandra_P

No audio device Dell Dimension 8300

I reinstalled the Sound Blaster Live! Software by Creative Labs. And just as before, new hardware detected??? every thing goes in, but ???no audio device??? in Device Manager -> Volume Tab.

I ran a diagnostic and this time -- Text of Dell Creative Diagnostics:

Hardware Detection Test: Pass

Wave Driver Test: Fail

MIDI Driver Test: Fail

Mixer Driver Test: Fail

Direct Sound 3D Test: Fail

Mixer Settings Check: Fail

Fix Message: The current problem cannot be fixed automatically. Reinstall the software of your hardware to see if the problem can be solved.

Sorry, looks like whatever issue that I have falls into the 5% of uncertainty. However, do you know of a way I could manually set for Analog? ???and does this have anything to do with my ATI Graphics?


AKMARK

No audio device Dell Dimension 8300

I think it's finally detecting right. You've got both a PCI device and an audio device.

Now pop in the Soundblaster CD and install it.


 

........................................................................................................................................
XPS 410, E6300 Core 2 Duo, 1GB RAM, XP Media Center 2005
NVidia 7300 LE (yes, it's lousy, but it's good enough for me) , Planar PL1700 monitor
Additional PC's: Mead 3-Star Spiral w/ PaperMate Write Bros Input, Micron Millenia 400Mhz/Win98 on emergency reserve

Alexandra_P

No audio device Dell Dimension 8300

The Soundblast CD installed ok. but I still get no sound... no audie device.

Should I uninstall and try again only install those chip driver thing you were talking about?

Message Edited by AKMARK on 03-04-2008 07:20 PM

AKMARK

No audio device Dell Dimension 8300

What does device manager say?


 

........................................................................................................................................
XPS 410, E6300 Core 2 Duo, 1GB RAM, XP Media Center 2005
NVidia 7300 LE (yes, it's lousy, but it's good enough for me) , Planar PL1700 monitor
Additional PC's: Mead 3-Star Spiral w/ PaperMate Write Bros Input, Micron Millenia 400Mhz/Win98 on emergency reserve

Alexandra_P

No audio device Dell Dimension 8300

Well, there are no conflicts (yellow questionmarks or apostrophies) ...

...
how can I incert a screenshot? ... that will make it easier. I tried to before, but maybe I did it wrong.
.........

Wait, some of the drivers such as 'audio codecs', say there locaton is unknown. Does that mean anything?
Message Edited by AKMARK on 03-04-2008 07:35 PM

AKMARK

No audio device Dell Dimension 8300

Images can only be linked from a web site - you'd need to upload it toan image hosting sitelike Photobucket or Imageshack, then they providea URLto linkto the image. Might be more trouble than it's worth right now.

What I'm wondering is if the Soundblaster device is showing as installed, enabled,and working. If it is, but the control panel is still saying "no audio" even when you set the default devices to Soundblaster, then something in Windows itself isn't quite right.

I posted this earlier but will copy it here: One remote possibility if devices are working but Windows won't detect them: Make sure the Windows Audio Service is Started and Automatic. Right Click My Computer -> Manage -> Services, scroll down to Windows Audio and double-click it to change the settings.

I'm going to do some Googling and see what the options are.


 

........................................................................................................................................
XPS 410, E6300 Core 2 Duo, 1GB RAM, XP Media Center 2005
NVidia 7300 LE (yes, it's lousy, but it's good enough for me) , Planar PL1700 monitor
Additional PC's: Mead 3-Star Spiral w/ PaperMate Write Bros Input, Micron Millenia 400Mhz/Win98 on emergency reserve

Alexandra_P

No audio device Dell Dimension 8300

Hi again.I appretiate you getting back to me ...good timeing, we must be on the same time schedual. ...and,no, I do not think you're sounding obnoxious at all. Actually, I need reminders and explainations.

I uninstalled Soundblaster Live! via Add/Remove Programs and rebooted.

After reboot, Windows detected 3-4 diferend devices and the Install Hardware Wizard started, but I just ignored it and moved onward to the Device Manager to uninstall the "gohst of the 'multimedia audio controller'.

I did not see the 'soundblaster' under Sound, Video and Game Controllers. I did notice something new. The item 'multimedia audio controller' had movedunder 'sound, video and game controllers' and it had a dark yellow apostrophy. In addition,under 'other devices' ... "PCI Input Device" with a dark yellow questionmark and apostophy.

So, I stopped. I am not sure ...should move onward or what?

---------------------------

PS. I barrowed a laptop and got out of that chat meeting for tonight. I am egar to resolve this as soon as possible, but I do not want to mess up by hurrying.

Message Edited by AKMARK on 03-04-2008 06:34 PM

AKMARK

No audio device Dell Dimension 8300

Hi Alex. Thanks a bunch. Its been so long since I have been here that I completely forgot about the rules... plus I have memory problems (personal, not PC related).

Unfortunatly. Your advice didn't resolve the entire issue. I did what you said and it worked pecice and without a problem. But when I rebooted there still was no sound and in the Device Manager I clicked view hidden devices. So, I have a dark yellow questionmark by 'other devices' and when I expand 'other devices there is a light yellow questionmark next to the item "multimedia audio controller"

... what now? ... be specific or step by step because I can be pretty dense. I have to go to a meeting for a while, be back later, thanks again.

PS. I can not get screen shots to post her, sorry, wish you could see what I see... it would be easier.


AKMARK

No audio device Dell Dimension 8300

That "hidden device" is probably just the ghost of the integrated audio you disabled - XP "remembers" old devices even when they'redisconnected (e.g., unplugged flash drives also show up as hidden devices).

One remote possibility if devices are working but Windows won't detect them: Make sure the Windows Audio Service is Started and Automatic. Right Click My Computer -> Manage -> Services, scroll down to Windows Audio and double-click it.

According to the Dell SB Live instructions, XP is supposed to load a generic driver forthe card even before you install the software, so something isn't being detected properly. What's bugging me a little is that Sandra is saying your PCI slots aren't occupied - one of them should be occupied by the SB live card. May be best to back up a waysand try again:

1) Uninstall the Soundblastervia Add/Remove programs

2) Go into Device Manager, and uninstallthe hidden multimedia controller, and the Soundblaster driver under Sounds and Audio.

3) Reboot the PC. If you didn't doso after reinstalling XP, install the chipset drivers,either from the resource diskor from theweb site.Thechipsetdrivers the motherboard configuration, which may be affectingXP's abilityto detectthe card.

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R58201&SystemID=DIM_PNT_P4_8300&servicetag=92P0D31&os=WW1&osl=en&deviceid=3268&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=1&libid=27&fileid=70069

4) Reboot again. If it's behaving itself, XP should recognize the card and install the generic driver-from there you canuse theinstall CD. Not to sound obnoxious, butremember that you have to choose the default device in Sounds and Audio in the control panel - if it says "Modem 0" you have to change it to Soundblaster.

Now, worst case if you're in a hurry and want to try the integrated audio instead:

1) Turn off the PC, unplug it, hold the power button in for about 20 seconds to release any leftover charge, then open up the case, and remove the Soundblaster card.

2) Reboot and reenable the onboardaudio in the BIOS.

3) When XP detects the hardware, install the Soundmax drivers from the Resource CD.

4) Note that integrated audio uses a different set of jacks on the back of the case - they may have been covered up with a piece of plastic.

Message Edited by Alexandra_P on 03-04-2008 03:15 PM

 

........................................................................................................................................
XPS 410, E6300 Core 2 Duo, 1GB RAM, XP Media Center 2005
NVidia 7300 LE (yes, it's lousy, but it's good enough for me) , Planar PL1700 monitor
Additional PC's: Mead 3-Star Spiral w/ PaperMate Write Bros Input, Micron Millenia 400Mhz/Win98 on emergency reserve

Alexandra_P

No audio device Dell Dimension 8300

First I'd recommend editing out your serial numbers and ID's before a mod deletes your post for your own protection (it's against Terms of Service to post them here).

But, since you did, I was able to "cheat", and I think I know what's going on. Sandra's saying you have a Soundblaster Live PCI card AND integrated audioenabled on that PC. YourPC came originally with the PCI card, which is why the integrated audio built into the motherboard was disabled in the BIOS - it's supposed to be that way. XP can only handle one default audio device at a time, and since you've got both installed it seems it's gotten itself confused.

If you want to use the Soundblaster card,I think you should have a separate CD with drivers and software for it.Uninstall the Soundmax drivers via add/remove, then reboot into BIOS again and disable integrated audio. Then, when XP detects hardware use only the Soundblaster drivers and software.

Message Edited by Alexandra_P on 03-04-2008 12:34 PM

 

........................................................................................................................................
XPS 410, E6300 Core 2 Duo, 1GB RAM, XP Media Center 2005
NVidia 7300 LE (yes, it's lousy, but it's good enough for me) , Planar PL1700 monitor
Additional PC's: Mead 3-Star Spiral w/ PaperMate Write Bros Input, Micron Millenia 400Mhz/Win98 on emergency reserve

Alexandra_P

No audio device Dell Dimension 8300

I recently had to update the BIOS and then had WinXP reinstalled the Intel(R) PRO/100 VE Network Connection in order to reestablish my Ethernet connection with my network. After doing this, I did not get sound from my speakers. I went to the Volume Tab of Sounds & Audio Devices it tells me no audio device. Yet, when I click the Audio Tab and Hardware Tab, all my settings, devices and drivers are working properly.

I went into the BIOS to see if the Audio was actually On. It was not. So, I turned it On, rebooted and WinXP detected New Hardware. I ignored the WinXP Hardware Install and inserted the Dell Resource CD: Drivers & Utilities and it seemed to install the driver software. When rebooting I did not get the WinXP Found New Hardware, but there is still no sound and when I got to the Volume Tab of Sounds & Audio Devices it tells me no audio device. Yet, when I click the Audio Tab and Hardware Tab, all my settings, devices and drivers are working properly.

I attached my Plantronics USB Headphones because it did not require an On-Board sound card and I hoped that at least the headphones might work& they do not work, so I detached them.

I emailed Dell Support yesterday and hoped they would answer quickly. Unfortunately, no return email yet This is truly an inconvenience because I have a voice chat session scheduled for tonight. I would a grateful for help.
------------------------------------------------------------------

Here are the details from SiSoftware Sandra Lite, which detected my mainbord and other information:

System
Manufacturer : Dell Computer Corporation
Model : Dimension 8300

Mainboard
Manufacturer : Dell Computer Corp.
Multi-Processor (MP) Support : 1 Processor(s)
MPS Version : 1.40
Model : 0M2035

On-board Devices
Intel Pro 100 VE Network Connection : Ethernet Adapter (Enabled)
AC'97 Audio Controller : Sound Adapter (Enabled)

System Memory Controller
Location : Mainboard
Error Correction Capability : ECC
Number of Memory Slots : 4
Maximum Installable Memory : 4GB
Bank 1 - CHANNEL A DIMM 0 : DIMM Synchronous SDRAM 512MB/64 @ 400Mt/s
Bank 2 - CHANNEL B DIMM 0 : DIMM Synchronous SDRAM 512MB/64 @ 400Mt/s
Bank 3 - CHANNEL A DIMM 1 : Empty
Bank 4 - CHANNEL B DIMM 1 : Empty

Chipset 1
Model : Dell Computer Corp 82875P,E7210 Memory Controller Hub
Revision : A3
Bus : Intel AGTL+
Front Side Bus Speed : 4x 200MHz (800MHz data rate)
Maximum FSB Speed : 4x 200MHz (800MHz data rate)
Width : 64-bit
HTT - Hyper-Threading Technology : Yes
I/O Queue Depth : 12 request(s)
Maximum Bus Bandwidth : 6400MB/s (estimated)

Chipset 1 Hub Interface
Type : Hub-Interface
Version : 1.50
Number of Ports : 3
Width : 8-bit
Full Duplex : Yes
Multiplier : 2/1x

Logical/Chipset 1 Memory Banks
Bank 0 : 512MB DDR-SDRAM 3.0-3-3-8 (tCL-tRCD-tRP-tRAS) CR1
Bank 1 : 512MB DDR-SDRAM 3.0-3-3-8 (tCL-tRCD-tRP-tRAS) CR1
Supported Memory Types : ECC DDR-SDRAM
Channels : 2
Memory Bus Speed : 2x 200MHz (400MHz data rate)
Maximum Memory Speed : 2x 200MHz (400MHz data rate)
Multiplier : 1/1x
Width : 64-bit
Memory Controller in Processor : No
Performance Acceleration Technology : Yes
Refresh Rate : 7.80??s
Power Save Mode : No
Fixed Hole Present : No
Maximum Memory Bus Bandwidth : 6400MB/s (estimated)

APIC 1
Version : 2.00
Multiplier : 1/2x
Maximum Interrupts : 24
IRQ Handler Engaged : Yes
Enhanced Support : Yes

Memory Module 1
Manufacturer : Nanya
Model : NT512D64S8HB1G-5T
Serial Number : 11070807
Type : 512MB DDR-SDRAM
Technology : 16x(32Mx8)
Speed : PC3200U DDR-200
Standard Timings : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS)
Date of Manufacture : Wednesday, August 06, 2003
Memory DC Line : 2.5V
Set Timing @ 200MHz : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS)
Set Timing @ 167MHz : 2.5-3-3-7 (tCL-tRCD-tRP-tRAS)
Set Timing @ 133MHz : 2.0-2-2-5 (tCL-tRCD-tRP-tRAS)

Memory Module 2
Manufacturer : Nanya
Model : NT512D64S8HB1G-5T
Type : 512MB DDR-SDRAM
Technology : 16x(32Mx8)
Speed : PC3200U DDR-200
Standard Timings : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS)
Date of Manufacture : Wednesday, August 06, 2003
Memory DC Line : 2.5V
Set Timing @ 200MHz : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS)
Set Timing @ 167MHz : 2.5-3-3-7 (tCL-tRCD-tRP-tRAS)
Set Timing @ 133MHz : 2.0-2-2-5 (tCL-tRCD-tRP-tRAS)

Cooling Device(s)
Fan : OK

AGP Bus(es) on Hub 1
Version : 3.00
Speed : 8x
Multiplier : 1/2x
Fast-Writes Enabled : Yes
Isochronous Mode Enabled : No
Addressing Enabled : 32-bit
Aperture Size : 128MB

PCI Bus(es) on Hub 1
Version : 2.20
Number of Bridges : 2
PCI Bus 0 : PCI (1/1x PCIClk)
PCI Bus 2 : PCI (1/1x PCIClk)

LPC Hub Controller 1
Model : Intel Corporation 82801EB/ER (ICH5/ICH5R) LPC Interface Bridge
Revision : A3
ACPI Power Management Enabled : Yes
Delayed Transaction Enabled : Yes

LPC Hub Controller 2
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) SMBus Controller
Revision : A3

LPC Legacy Controller 1
Type : SMSC LPC v1
Version : 14.04
Number of Enabled Devices : 4

Sound Adapter 1
Model : Dell Computer Corp SoundMAX Integrated Digital Audio
Revision : A3
Type : AC '97
Version : 2.01

Sound Adapter 2
Model : Creative Labs SBLive! (OEM'd For Dell??)
Revision : A1
Type : AC '97

USB Controller 1
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #1
Revision : A3
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 2
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #2
Revision : A3
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 3
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #3
Revision : A3
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 4
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #4
Revision : A3
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 5
Model : Dell Computer Corp 82801EB/ER (ICH5/ICH5R) USB 2.0 EHCI Controller
Revision : A3
Version : 2.00
Specification : 1.00
Interface : EHCI
Channels : 8
Companion Controllers : 4
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps) High (480Mbps)
Addressing Support : 64-bit
Legacy Emulation Enabled : No

System SMBus Controller 1
Model : Intel 801xx/63xx SMBus
Version : 0.02
Specification : 2.00
Advanced TCO Mode Enabled : No
Slave Device Enabled : Yes
PEC Support : No
Speed : 100kHz

Expansion Slot(s)
PCI1 (1h) : PCI 32-bit +5V +3.3V PME Full-Length Available (Intel Corporation 82875P PCI to AGP Bridge)
PCI2 (2h) : PCI 32-bit +5V +3.3V PME Full-Length Available
PCI3 (3h) : PCI 32-bit +5V +3.3V PME Full-Length Available
PCI4 (4h) : PCI 32-bit +5V +3.3V PME Full-Length Available
AGP1 : AGP-8x 32-bit +3.3V PME Full-Length Used

Port Connector(s)
PARALLEL : Parallel Port PS/2 / DB-25 pin female
SERIAL1 : Serial Port 16550A / DB-9 pin male
KYBD : Keyboard / PS/2
MOUSE : Mouse / PS/2
USB1 : USB / USB
USB2 : USB / USB
USB3 : USB / USB
USB4 : USB / USB
USB5 : USB / USB
USB6 : USB / USB
USB7 : USB / USB
USB8 : USB / USB
ENET : Network / RJ-45
MIC : Audio / Mini-jack
LINE-OUT : Audio / Mini-jack
LINE-OUT : Audio / Mini-jack
LINE-OUT : Audio / Mini-jack
LINE-IN : Audio / Mini-jack
HP-OUT : Audio / Mini-jack

Performance Tips
Notice 224 : SMBIOS/DMI information may be inaccurate.
Tip 2511 : Some memory slots are free so the memory can be easily upgraded.
Tip 2546 : Large memory modules should be ECC/Parity.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.
------------------------------------------------------------
Message Edited by AKMARK on 03-04-2008 03:09 PM
Message Edited by AKMARK on 03-04-2008 03:12 PM

AKMARK

No audio device Dell Dimension 8300

Oh you mean the Audio Tab, sorry about that, I found it, but for both default devices 'playback' and 'record' I only have one choice.... 'Modem #1 Line Playback' and then 'Modem #1 Line Record.' For MIDI Playback Devices I have no choices.
Message Edited by AKMARK on 03-06-2008 08:42 PM

AKMARK

No audio device Dell Dimension 8300

I think I???ve found something. It may be nothing of significance, though. Maybe it can help you?

Device Manager -> Sounds, video, game controllers -> Creative SB Live Series (WDM) -> Properties -> Properties tab

I see that Audio Devices, MIDI/Interment Devices, and Mixer Devices each have Creative SB Live Series (WDM) set to be used. The status for each is, ???driver enabled but not started.???


AKMARK

No audio device Dell Dimension 8300

I was referring to Sounds and Audio Devices in Control Panel. On the Playback tab can you select SB Live! as the default device. It seems as if the card just needs to be chosen as the device Windows will use for audio playback & recording.
 

========================


XPS One, Intel Core 2 Duo E4500 (2.2 GHz), 2GB DDR2 SDRAM (667MHz); 250GB 7200RPM SATA HDD; Integrated Intel GMA 3100 video, 20" WSXGA HD LCD w/2 Megapixel Camera & Dual Array Mic; 8X DVD??RW burner, 8-in-1 Media Reader; Internal PCI 802.11 a/b/g/n wireless Draft 2.0 NIC, Internal Bluetooth 2.0, Integrated 10/100/1000-Mbps NIC; Integrated stereo High Definition Audio codec, 5W per channel with Class D amplification 2.0 stereo Speakers, 2 IEEE 1394a ports, Hybrid NTSC/ATSC TV Tuner; Wireless Soft-touch keyboard & Mouse, Windows Vista Home Premium

Custom built Athlon Thunderbird 800MHz, Abit KT7A mobo, 768MB PC133 SDRAM, Maxtor DiamondMax+ 40GB & Seagate 7200RPM HDDs, ATI Radeon HD 2400 8x AGP, Micron 700Mx CRT, Sony DRU-710A 16x DVD??RW, TB Santa Cruz DSP Sound, Altec Lansing ACS-33 speakers, Linksys NC100 NIC, Logitech optical wheel mouse; Win XP Home SP2 & Win 98SE dual boot

Try using the Dell Solution Network troubleshooter to fix your computer problem


The_Namek

No audio device Dell Dimension 8300

All right, you don't have the IRQ sharing conflict I wrote about in my last post then. The sound card would have to be in the slot immediately below the video card. Are you able to click the drop-down button on the corner of the audio device dialog box & select the SB Live!?
 

========================


XPS One, Intel Core 2 Duo E4500 (2.2 GHz), 2GB DDR2 SDRAM (667MHz); 250GB 7200RPM SATA HDD; Integrated Intel GMA 3100 video, 20" WSXGA HD LCD w/2 Megapixel Camera & Dual Array Mic; 8X DVD??RW burner, 8-in-1 Media Reader; Internal PCI 802.11 a/b/g/n wireless Draft 2.0 NIC, Internal Bluetooth 2.0, Integrated 10/100/1000-Mbps NIC; Integrated stereo High Definition Audio codec, 5W per channel with Class D amplification 2.0 stereo Speakers, 2 IEEE 1394a ports, Hybrid NTSC/ATSC TV Tuner; Wireless Soft-touch keyboard & Mouse, Windows Vista Home Premium

Custom built Athlon Thunderbird 800MHz, Abit KT7A mobo, 768MB PC133 SDRAM, Maxtor DiamondMax+ 40GB & Seagate 7200RPM HDDs, ATI Radeon HD 2400 8x AGP, Micron 700Mx CRT, Sony DRU-710A 16x DVD??RW, TB Santa Cruz DSP Sound, Altec Lansing ACS-33 speakers, Linksys NC100 NIC, Logitech optical wheel mouse; Win XP Home SP2 & Win 98SE dual boot

Try using the Dell Solution Network troubleshooter to fix your computer problem


The_Namek

No audio device Dell Dimension 8300

Namek = "Are you able to click the drop-down button on the corner of the audio device dialog box & select the SB Live!?"

Do you mean in Device Manager or somewhere else?
Message Edited by AKMARK on 03-06-2008 06:00 PM

AKMARK

No audio device Dell Dimension 8300

Ok, back...

The sound/mic jack are indeed below the monitor plug-in. However,

In-between where my monitor plugs in and where the sound/mic jacks plug in are 2 empty slots. So, I am not really sure if ???Directly Below?? actually applies?

Plus, Device Manager -> Sounds, video, game controllers -> Creative SB Live Series (WDM) -> Properties says its location is PCI Slot 3 (PCI bus 2, device 2, function 0).

Message Edited by AKMARK on 03-06-2008 05:13 PM

AKMARK

No audio device Dell Dimension 8300

The sound/mic jack are indeed below the monitor plug-in. However,

In-between where my monitor plugs in and where the sound/mic jacks plug in are 2 empty slots. So, I am not really sure if ???Directly Below?? actually applies?




Got to go eat... be back in an hour...
AKMARK

No audio device Dell Dimension 8300

AKMARK,
Now that you mention it your ATI video card could in fact have something to do with this problem. You've just reminded me of a problem that Dell inadverently created several years back. For a time they were installing sound cards in PCI slot 1, which is right below the AGP slot. The AGP slot and PCI slot 1 share an IRQ. The problem is video & sound cards don't like sharing IRQs so if you ever had to reinstall Windows or uninstall & reinstall the sound card drivers then the drivers wouldn't fully install or wouldn't detect the card properly. If your audio jacks are directly below where your monitor plugs into the back of your 8300 then you have this problem, which means you'll have to open the chassis & physically move the sound card to a different slot then uninstall and reinstall the Creative drivers again.

P.S. - Disregard what I said about the digital vs analog audio output. I was thinking about the Audigy card. The SB Live! doesn't have that option during setup.
Message Edited by The_Namek on 03-06-2008 04:05 PM

 

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XPS One, Intel Core 2 Duo E4500 (2.2 GHz), 2GB DDR2 SDRAM (667MHz); 250GB 7200RPM SATA HDD; Integrated Intel GMA 3100 video, 20" WSXGA HD LCD w/2 Megapixel Camera & Dual Array Mic; 8X DVD??RW burner, 8-in-1 Media Reader; Internal PCI 802.11 a/b/g/n wireless Draft 2.0 NIC, Internal Bluetooth 2.0, Integrated 10/100/1000-Mbps NIC; Integrated stereo High Definition Audio codec, 5W per channel with Class D amplification 2.0 stereo Speakers, 2 IEEE 1394a ports, Hybrid NTSC/ATSC TV Tuner; Wireless Soft-touch keyboard & Mouse, Windows Vista Home Premium

Custom built Athlon Thunderbird 800MHz, Abit KT7A mobo, 768MB PC133 SDRAM, Maxtor DiamondMax+ 40GB & Seagate 7200RPM HDDs, ATI Radeon HD 2400 8x AGP, Micron 700Mx CRT, Sony DRU-710A 16x DVD??RW, TB Santa Cruz DSP Sound, Altec Lansing ACS-33 speakers, Linksys NC100 NIC, Logitech optical wheel mouse; Win XP Home SP2 & Win 98SE dual boot

Try using the Dell Solution Network troubleshooter to fix your computer problem


The_Namek

No audio device Dell Dimension 8300

I reinstalled the Sound Blaster Live! Software by Creative Labs, but there was no option to not digital and yes anolog.

Just as before, new hardware detected??? every thing goes in, but ???no audio device??? in Device Manager -> Volume Tab.

I ran a diagnostic and this time -- Text of Dell Creative Diagnostics:

Hardware Detection Test: Pass

Wave Driver Test: Fail

MIDI Driver Test: Fail

Mixer Driver Test: Fail

Direct Sound 3D Test: Fail

Mixer Settings Check: Fail

Fix Message: The current problem cannot be fixed automatically. Reinstall the software of your hardware to see if the problem can be solved.

Sorry, looks like whatever issue that I have falls into the 5% of uncertainty. However, do you know of a way I could manually set for Analog? ???and does this have anything to do with my ATI Graphics?


AKMARK

No audio device Dell Dimension 8300

Alexandra_P,
I couldn't even tell you how many clients used to call me with this problem after installing the SB Live! back when it was considered Creative's mainstream sound card. 9 times out of 10 it was because they'd chosen to enable digital audio output.
 

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XPS One, Intel Core 2 Duo E4500 (2.2 GHz), 2GB DDR2 SDRAM (667MHz); 250GB 7200RPM SATA HDD; Integrated Intel GMA 3100 video, 20" WSXGA HD LCD w/2 Megapixel Camera & Dual Array Mic; 8X DVD??RW burner, 8-in-1 Media Reader; Internal PCI 802.11 a/b/g/n wireless Draft 2.0 NIC, Internal Bluetooth 2.0, Integrated 10/100/1000-Mbps NIC; Integrated stereo High Definition Audio codec, 5W per channel with Class D amplification 2.0 stereo Speakers, 2 IEEE 1394a ports, Hybrid NTSC/ATSC TV Tuner; Wireless Soft-touch keyboard & Mouse, Windows Vista Home Premium

Custom built Athlon Thunderbird 800MHz, Abit KT7A mobo, 768MB PC133 SDRAM, Maxtor DiamondMax+ 40GB & Seagate 7200RPM HDDs, ATI Radeon HD 2400 8x AGP, Micron 700Mx CRT, Sony DRU-710A 16x DVD??RW, TB Santa Cruz DSP Sound, Altec Lansing ACS-33 speakers, Linksys NC100 NIC, Logitech optical wheel mouse; Win XP Home SP2 & Win 98SE dual boot

Try using the Dell Solution Network troubleshooter to fix your computer problem


The_Namek

No audio device Dell Dimension 8300

OK. When you look at the SB Live items in Device Manager under Sound, Video & Game Controllers none have a red x on top of their icons do they?
 

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XPS One, Intel Core 2 Duo E4500 (2.2 GHz), 2GB DDR2 SDRAM (667MHz); 250GB 7200RPM SATA HDD; Integrated Intel GMA 3100 video, 20" WSXGA HD LCD w/2 Megapixel Camera & Dual Array Mic; 8X DVD??RW burner, 8-in-1 Media Reader; Internal PCI 802.11 a/b/g/n wireless Draft 2.0 NIC, Internal Bluetooth 2.0, Integrated 10/100/1000-Mbps NIC; Integrated stereo High Definition Audio codec, 5W per channel with Class D amplification 2.0 stereo Speakers, 2 IEEE 1394a ports, Hybrid NTSC/ATSC TV Tuner; Wireless Soft-touch keyboard & Mouse, Windows Vista Home Premium

Custom built Athlon Thunderbird 800MHz, Abit KT7A mobo, 768MB PC133 SDRAM, Maxtor DiamondMax+ 40GB & Seagate 7200RPM HDDs, ATI Radeon HD 2400 8x AGP, Micron 700Mx CRT, Sony DRU-710A 16x DVD??RW, TB Santa Cruz DSP Sound, Altec Lansing ACS-33 speakers, Linksys NC100 NIC, Logitech optical wheel mouse; Win XP Home SP2 & Win 98SE dual boot

Try using the Dell Solution Network troubleshooter to fix your computer problem


The_Namek

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