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Question Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000 ( DELL General Hardware )
Updated: 2008-08-16 06:56:23 (43)
Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

No clue what happened and I am getting the Blue screen. Called customer support, they couldn't help either. Any tips on how I should debug & fix it, would be really appreciated. Machine is a Dell XPS 400 with 2GB memory
Answers: Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000 ( DELL General Hardware )
Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

Here is a link to help you get started in the right direction... Check it out & report back...
XPS400
Pentium D 940
XP Media Edition
3gb DDR2 667 mhz Memory
EVGA 8800gts 320mb Factory Overclocked
320gb HD, 250gb HD


Message Edited by Desmithnc on 07-10-2007 04:30 AM
Desmithnc

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

Thanks for the link. I read through the link & the Microsoft site.

I don't know how to proceed further because I am not able to boot my machine in safe mode (blue screen error)

To debug my core dump I need to be on dos prompt and I not able to reach that step.

thanks once again. Looking for your reply.
ranand

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

Did you run the diagnostics (F12 at boot) on the hard drive?
 









-------------------------------
The forums are the proper place to post questions. Please don't send questions by private messenger (DCF Messenger).

ejn63

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

Yes I did and the diagnostics was successful on the HD without any errors.
ranand

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

This may seem like a strange question. Do you have McAfee installed? I just run into and issue with this... let me find the url....

http://forums.mcafeehelp.com/viewtopic.php?t=106802

If you dont have it installed nevermind my post...good luck
matthew_ducey

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

Yes the machine came with pre-installed McAfee. For me to un-install any software I need to log into dos mode or safe mode, which I am not able to do. Is their a way for me to make a bootable XP cd/floppy ? If I can boot my machine I can try to run the MSFT debugger on the core dump file and try to find out which driver is crapping out.
ranand

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

McAfee does not load when booting to safe mode so that can be ruled out, as can your video and sound drivers which also do not load. If you can't boot to safe mode it isn't likely to be a third party driver.

I would try running a full diag on the memory. Use the Dell one if thats all you have. Run a few interations on it to try and work the memory alittle. The Dell diag isn't that stressful however. You may want to remove all but 1 stick and try that.


If this problem appeared without any changes whatsoever to the software or hardware, I would try a system restore from the recovery console. Might just be a mircosuck update that didn't download properly.

Here's a link for instructions on doing a system restore from the recovery console. It's very easy to do.

Good luck
 

Never underestimate the power of stupid people in large numbers.

Kracker420

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

kracker420: I did run the full mem diag starting with just 1 mem set (I have 4). No issues. I have also tried restore option, still I get BSOD.
ranand

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

Did you try disabling the critical file scanning in mcafee, like I mentioned in the previous post? I couldn't get into safe mode when i was troubleshooting the machine with the issue last time (F8 wasnt working with the USB keyboard i had) so i'm not sure you have the same setup. On the machine I had mcafee would start auto-scanning when it booted up causing a bsod within minutes. You dont have to uninstall mcafee, maybe test setting the mcafee services as disabled first. -Matt MCSE/CCNA
matthew_ducey

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

No clue what happened and I am getting the Blue screen. Called customer support, they couldn't help either. Any tips on how I should debug & fix it, would be really appreciated. Machine is a Dell XPS 400 with 2GB memory
ranand

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

Here is a link to help you get started in the right direction... Check it out & report back...
XPS400
Pentium D 940
XP Media Edition
3gb DDR2 667 mhz Memory
EVGA 8800gts 320mb Factory Overclocked
320gb HD, 250gb HD


Message Edited by Desmithnc on 07-10-2007 04:30 AM
Desmithnc

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

Thanks for the link. I read through the link & the Microsoft site.

I don't know how to proceed further because I am not able to boot my machine in safe mode (blue screen error)

To debug my core dump I need to be on dos prompt and I not able to reach that step.

thanks once again. Looking for your reply.
ranand

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

Did you run the diagnostics (F12 at boot) on the hard drive?
 









-------------------------------
The forums are the proper place to post questions. Please don't send questions by private messenger (DCF Messenger).

ejn63

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

Yes I did and the diagnostics was successful on the HD without any errors.
ranand

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

This may seem like a strange question. Do you have McAfee installed? I just run into and issue with this... let me find the url....

http://forums.mcafeehelp.com/viewtopic.php?t=106802

If you dont have it installed nevermind my post...good luck
matthew_ducey

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

Yes the machine came with pre-installed McAfee. For me to un-install any software I need to log into dos mode or safe mode, which I am not able to do. Is their a way for me to make a bootable XP cd/floppy ? If I can boot my machine I can try to run the MSFT debugger on the core dump file and try to find out which driver is crapping out.
ranand

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

McAfee does not load when booting to safe mode so that can be ruled out, as can your video and sound drivers which also do not load. If you can't boot to safe mode it isn't likely to be a third party driver.

I would try running a full diag on the memory. Use the Dell one if thats all you have. Run a few interations on it to try and work the memory alittle. The Dell diag isn't that stressful however. You may want to remove all but 1 stick and try that.


If this problem appeared without any changes whatsoever to the software or hardware, I would try a system restore from the recovery console. Might just be a mircosuck update that didn't download properly.

Here's a link for instructions on doing a system restore from the recovery console. It's very easy to do.

Good luck
 

Never underestimate the power of stupid people in large numbers.

Kracker420

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

kracker420: I did run the full mem diag starting with just 1 mem set (I have 4). No issues. I have also tried restore option, still I get BSOD.
ranand

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

Did you try disabling the critical file scanning in mcafee, like I mentioned in the previous post? I couldn't get into safe mode when i was troubleshooting the machine with the issue last time (F8 wasnt working with the USB keyboard i had) so i'm not sure you have the same setup. On the machine I had mcafee would start auto-scanning when it booted up causing a bsod within minutes. You dont have to uninstall mcafee, maybe test setting the mcafee services as disabled first. -Matt MCSE/CCNA
matthew_ducey

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

ranand,
Try this to get it to boot;
Unplug the power cord from the wall, now hold in the power button for 30 seconds, replug, and try to boot. If it boots, boot into safe mode and get rid of McAffee.
Then try again.

 

XPS720,Black H2c,QX6850,8gigs OCz Reaper,Raid0,8800Gt's SLI Vista UE x64,2707wfp
XPS720 Red,Q9450,4g OCz,Raid0,Vista UE.x64
XPS 720,Black,E6850,4gig OCz Reaper6400,Raid0 Vista UE
Insperion E1705,Vista UE x64

gdwrnch3

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

matthew_ducey:How do I do it ? I am not able to get my machine up even on safe mode. gdwrnch3: Thanks. I tried that and it didn't work. May be I am asking a silly question, since the machine is not coming up in safe mode, and people talking about disabling mcAfee services, how do I do it ?
ranand

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000


ranand wrote:
matthew_ducey:How do I do it ? I am not able to get my machine up even on safe mode. gdwrnch3: Thanks. I tried that and it didn't work. May be I am asking a silly question, since the machine is not coming up in safe mode, and people talking about disabling mcAfee services, how do I do it ?


You can disable services and drivers from the recovery console.

from the recovery console type: listsvc for a list of services.
Look for any Mcafee services I.E., McAfee.comMcshield, McAfee Task Scheduler, McAfee Security Center update manager...

find the services you want to disable type: disable service_name to change the Startup Type of the service to Disabled.

type: exit to quit the recovery console and reboot.

You will need to change the startup type of any service you want to restart back to automatic when you get things working again.

Message Edited by Kracker420 on 07-13-2007 08:58 AM
 

Never underestimate the power of stupid people in large numbers.

Kracker420

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

Kracker420: Thanks. I followed all the steps and disabled all McAfee related services and tried to restart in safe mode. No luck. still get Bad pool caller. Any thing else. I have ordered a hard disk enclosure so that I could back up my disk (if I can) on to my laptop and then reformat if I don't find any other solution. time is running out. So any suggestions to recover ???
ranand

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

I thought the Mcafee was a longshot but it was worth a try. It is possable that this is hardware related. Try removing all your cards, except video, unplug the power and data cables to the drives your not booting from and see if it boots.

If still no luck, turn on your onboard audio in the bios and hook up a speaker, remove the video card and try booting. You should hear the windows music if it loads.

If still stubborn, you could do a repair install of the os but I would still backup my data first, the repair install doesn't always work right.

You can also try a parallel install, don't install any drivers just logon and backup all your data then do a clean install, or use the Dell image if you still have it on your drive.
 

Never underestimate the power of stupid people in large numbers.

Kracker420

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

Looking bad on the old error I saw, the McAfee BSOD error is "Bad Pool Header" not "Bad Pool Caller". I thought there was only one BSOD type that began with "Bad Pool". One of the links before pointed to a URL with different STOP codes.. I saw it the difference there. Sorry for sending you in the wrong direction.
matthew_ducey

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

Thanks for your tips. I wasn't successful in restoring the machine. SO finally I backed-up my hard disk and reformatted the disk. So far everything looks good.
ranand

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

Thanks for your tips. I wasn't successful in restoring the machine. SO finally I backed-up my hard disk and reformatted the disk. So far everything looks good.
ranand

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

Looking bad on the old error I saw, the McAfee BSOD error is "Bad Pool Header" not "Bad Pool Caller". I thought there was only one BSOD type that began with "Bad Pool". One of the links before pointed to a URL with different STOP codes.. I saw it the difference there. Sorry for sending you in the wrong direction.
matthew_ducey

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

Kracker420: Thanks. I followed all the steps and disabled all McAfee related services and tried to restart in safe mode. No luck. still get Bad pool caller. Any thing else. I have ordered a hard disk enclosure so that I could back up my disk (if I can) on to my laptop and then reformat if I don't find any other solution. time is running out. So any suggestions to recover ???
ranand

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

I thought the Mcafee was a longshot but it was worth a try. It is possable that this is hardware related. Try removing all your cards, except video, unplug the power and data cables to the drives your not booting from and see if it boots.

If still no luck, turn on your onboard audio in the bios and hook up a speaker, remove the video card and try booting. You should hear the windows music if it loads.

If still stubborn, you could do a repair install of the os but I would still backup my data first, the repair install doesn't always work right.

You can also try a parallel install, don't install any drivers just logon and backup all your data then do a clean install, or use the Dell image if you still have it on your drive.
 

Never underestimate the power of stupid people in large numbers.

Kracker420

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000


ranand wrote:
matthew_ducey:How do I do it ? I am not able to get my machine up even on safe mode. gdwrnch3: Thanks. I tried that and it didn't work. May be I am asking a silly question, since the machine is not coming up in safe mode, and people talking about disabling mcAfee services, how do I do it ?


You can disable services and drivers from the recovery console.

from the recovery console type: listsvc for a list of services.
Look for any Mcafee services I.E., McAfee.comMcshield, McAfee Task Scheduler, McAfee Security Center update manager...

find the services you want to disable type: disable service_name to change the Startup Type of the service to Disabled.

type: exit to quit the recovery console and reboot.

You will need to change the startup type of any service you want to restart back to automatic when you get things working again.

Message Edited by Kracker420 on 07-13-2007 08:58 AM
 

Never underestimate the power of stupid people in large numbers.

Kracker420

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

matthew_ducey:How do I do it ? I am not able to get my machine up even on safe mode. gdwrnch3: Thanks. I tried that and it didn't work. May be I am asking a silly question, since the machine is not coming up in safe mode, and people talking about disabling mcAfee services, how do I do it ?
ranand

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

ranand,
Try this to get it to boot;
Unplug the power cord from the wall, now hold in the power button for 30 seconds, replug, and try to boot. If it boots, boot into safe mode and get rid of McAffee.
Then try again.

 

XPS720,Black H2c,QX6850,8gigs OCz Reaper,Raid0,8800Gt's SLI Vista UE x64,2707wfp
XPS720 Red,Q9450,4g OCz,Raid0,Vista UE.x64
XPS 720,Black,E6850,4gig OCz Reaper6400,Raid0 Vista UE
Insperion E1705,Vista UE x64

gdwrnch3

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

No clue what happened and I am getting the Blue screen. Called customer support, they couldn't help either. Any tips on how I should debug & fix it, would be really appreciated. Machine is a Dell XPS 400 with 2GB memory
ranand

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

Here is a link to help you get started in the right direction... Check it out & report back...
XPS400
Pentium D 940
XP Media Edition
3gb DDR2 667 mhz Memory
EVGA 8800gts 320mb Factory Overclocked
320gb HD, 250gb HD


Message Edited by Desmithnc on 07-10-2007 04:30 AM
Desmithnc

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

Thanks for the link. I read through the link & the Microsoft site.

I don't know how to proceed further because I am not able to boot my machine in safe mode (blue screen error)

To debug my core dump I need to be on dos prompt and I not able to reach that step.

thanks once again. Looking for your reply.
ranand

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

Did you run the diagnostics (F12 at boot) on the hard drive?
 









-------------------------------
The forums are the proper place to post questions. Please don't send questions by private messenger (DCF Messenger).

ejn63

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

Yes I did and the diagnostics was successful on the HD without any errors.
ranand

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

This may seem like a strange question. Do you have McAfee installed? I just run into and issue with this... let me find the url....

http://forums.mcafeehelp.com/viewtopic.php?t=106802

If you dont have it installed nevermind my post...good luck
matthew_ducey

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

Yes the machine came with pre-installed McAfee. For me to un-install any software I need to log into dos mode or safe mode, which I am not able to do. Is their a way for me to make a bootable XP cd/floppy ? If I can boot my machine I can try to run the MSFT debugger on the core dump file and try to find out which driver is crapping out.
ranand

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

McAfee does not load when booting to safe mode so that can be ruled out, as can your video and sound drivers which also do not load. If you can't boot to safe mode it isn't likely to be a third party driver.

I would try running a full diag on the memory. Use the Dell one if thats all you have. Run a few interations on it to try and work the memory alittle. The Dell diag isn't that stressful however. You may want to remove all but 1 stick and try that.


If this problem appeared without any changes whatsoever to the software or hardware, I would try a system restore from the recovery console. Might just be a mircosuck update that didn't download properly.

Here's a link for instructions on doing a system restore from the recovery console. It's very easy to do.

Good luck
 

Never underestimate the power of stupid people in large numbers.

Kracker420

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

kracker420: I did run the full mem diag starting with just 1 mem set (I have 4). No issues. I have also tried restore option, still I get BSOD.
ranand

Bad Pool Caller 0x000000C2 0x00000043 0xC2C1F000 0x00000000 0x00000000

Did you try disabling the critical file scanning in mcafee, like I mentioned in the previous post? I couldn't get into safe mode when i was troubleshooting the machine with the issue last time (F8 wasnt working with the USB keyboard i had) so i'm not sure you have the same setup. On the machine I had mcafee would start auto-scanning when it booted up causing a bsod within minutes. You dont have to uninstall mcafee, maybe test setting the mcafee services as disabled first. -Matt MCSE/CCNA
matthew_ducey

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