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Question Cisco 8640HDC HD DVR Thread ( AVS Forum HDTV Recorders )
Updated: 2010-07-23 11:55:07 (149)
Cisco 8640HDC HD DVR Thread

I've been trying for many months to get the new Samsung HD-Dvr in St. Pete Fl (Brighthouse) to no avail. When recently I called for a service appointment because my modem went bad, I also asked again about the new box. To my surprise they didn't have the Sammy still, but did have the new Cisco 8640HDC. So I have it here now.

Mine has the 320 GB HDD (WD3200AAJS) which does 180 hours of SD or 40 hours of HD.

Manual/Specs

So far I don't notice any major speed differences in the interface, but I am happy with the extra space. I recorded 2 1hr shows in HD, they only took 2% each. I do find there is a noticeable lag with all remote control functions.

This box has a major bug when using the HDMI connection! If you have your box set to 720p or 1080i resolution and either shut off the box or change your TV to another HDMI input, it will reset to 480 (even if 480 is not checked). If you have this box, call your cable provider and complain so that we can all get this fixed!

Workaround: It has been confirmed that you can use the component connection instead to avoid the problem for now.

This exists up to the current firmware version 3.1.3_3. To check your firmware version; while watching a channel just hold the Select button down on the remote for about 10 seconds until you see a flashing icon on the unit's display, then press the down button. You will see Diag on the display for a few seconds then the diag screen will pop up over the show you're watching. ODN version is near the bottom of the first page right above the date of the unit's last reboot.

Answers: Cisco 8640HDC HD DVR Thread ( AVS Forum HDTV Recorders )
Cisco 8640HDC HD DVR Thread

Over 4 months of the 8640 being released, you still can't use hdmi properly and it's slower than the 8300. I hate my 8300, it sounds like after a couple days of using the 8640 it would be sent flying out of my window.

iheartcle

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by steve1022
In Kansas City and got the ODN 3.2.0_15 last night. HDMI bug is gone now
Quote:
Originally Posted by dowop
Picked up a 8640 yesterday.
v3.2.0_15.
When hooked with HDMI still changes the resolution after you turn it off & then back on.
I have to run the componet cables for it work properly.
Which is it? Anyone else get ODN 3.2.0_15 yet to confirm/deny fix? Notice any other improvements?

MiahXgaming

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by macbillybob
Well, this is just great. Traded in my old 8300 for the new Cisco box and set the resolution to 1080i....yada yada yada.

Had to reboot the box twice to reset to auto select.

Call TW and the guy said this was news to him. I explained that this was a known issue and why did I not get the new firmware.

He tried to reboot and update my box and was unsuccessful. Sending a guy out tuesday.

Is everyone that works there an idiot?

Oh by the way my firmware is 3.1.3_3 2009/11/19
This issue should be fixed in the next month or so. Austin recently got v3.2.0_15 and it does fix this issue. Employees have to test the update, before it gets sent out to customers.

hdtvfan2005

Cisco 8640HDC HD DVR Thread

Picked up a 8640 yesterday.
v3.2.0_15.
When hooked with HDMI still changes the resolution after you turn it off & then back on.
I have to run the componet cables for it work properly.

dowop

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by les236
I have received automated phone messages and a post card from Brighthouse in Central Florida that starting next week (June 21rst) they will be sending out an update to all of the boxes that will affect users who use HDMI cables on these boxes. We'll see if that fixes the problem. I'll post the new firmware once I receive it. They are asking all of the user to make a note of their current resolution settings, audio settings, aspect ratio, etc.
I got an email and post card from BH also, supposed to be an update run this week. So I will post firmware and any changes as I find them.

MiahXgaming

Cisco 8640HDC HD DVR Thread

There has been a report of Navigator Version ODN 3.2.0_15 12/7/09 working with an eSATA External HDD, by member "Shawc" using an SA8240HDC with a WD Caviar Black WD1001FALS HDD.

Can anyone else confirm a successful usage with ODN 3.2.0_15 12/7/09

If you are successful please post your results at 8300HD and External SATA - It Works!!

http://www.avsforum.com/avs-vb/showt...5#post18751325
Quote:
Originally Posted by Shawc
Like many people, my Western Digital 500GB DVR Expander stopped being recognized when TWC pushed out the Navigator Software in late 2009 (and at the same time swapped my box from 8300HD to 8240HDC).
So, after totally giving up on the DVR Expander, which is now working fine on my PC, I purchased the Vantec NST-360SU-BK case and WD5001AALS drive. Btw, I really love the new Vantec design as it uses both SATA connections for data and power. The drive slides into place like a docking connection, and needs no cables.

In case you are wondering, here's what I did step by step:

1. Pulled the power plug on the 8240HDC (version ODN 3.2.0_15 12/7/09)
2. Plugged the eSATA cable into both units
3. Powered up the Vantec (and waited 60sec)
4. Powered up the 8240
After completing the boot cycle, the 8240 recognized the new drive and requested that I hit A to format. The TV now displayed the normal TV channel, but there were no special messages on the screen. I did note that the remote control was unresponsive, though. DO NOT TOUCH ANYTHING! After about 1min, the box rebooted. The same message appeared on the screen about the new drive needing formatting (which is odd). I pressed the A button as instructed, the drive lights flashed for 3 seconds and then all background activity appeared to stop. I waited 1min and then tried to access the channel GUIDE and then the DVR LIST. Everything worked, and the % full dropped from 84% to 18%. SUCCESS!

I have also noted that the 8240/remote control is now much more responsive, especially when using fwd/rwd functions and moving through the channel guide.

Good luck with your endeavours!

P.S. A big thanks to everyone on this forum for posting your experiences!

Bryan_CoxPHX

Cisco 8640HDC HD DVR Thread

Expect more divisions to be getting the Cisco boxes as TWC west has ordered a whole bunch of them for other divisions.

hdtvfan2005

Cisco 8640HDC HD DVR Thread

Well, this is just great. Traded in my old 8300 for the new Cisco box and set the resolution to 1080i....yada yada yada.

Had to reboot the box twice to reset to auto select.

Call TW and the guy said this was news to him. I explained that this was a known issue and why did I not get the new firmware.

He tried to reboot and update my box and was unsuccessful. Sending a guy out tuesday.

Is everyone that works there an idiot?

Oh by the way my firmware is 3.1.3_3 2009/11/19

macbillybob

Cisco 8640HDC HD DVR Thread

Can't come soon enough (I am in Winter Garden). I just switched over to HDMI after getting a Blu-ray player and am using a Monoprice switchbox to a Sammy HLR5667. Everything was fine when I was running component from the DVR and seemed to be fine after I initially setup with HDMI, but tonight it blanked out on me and I couldn't get it back, even after a reboot. Was getting some message I have never seen which said my TV input source was not supported (mentioned HDCP). This update better work.

Note: after 15 min, it has come back up and I am able to watch the Finals.

diggum

Cisco 8640HDC HD DVR Thread

I have received automated phone messages and a post card from Brighthouse in Central Florida that starting next week (June 21rst) they will be sending out an update to all of the boxes that will affect users who use HDMI cables on these boxes. We'll see if that fixes the problem. I'll post the new firmware once I receive it. They are asking all of the user to make a note of their current resolution settings, audio settings, aspect ratio, etc.

les236

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by hdtvfan2005
Charlotte has deployed the 4640HDC but still has the HDMI issues. Charlotte uses ODN v3.2.0_15 but Raleigh has the patch that fixes this issue.
Just picked up two additional non-DVR boxes at one of TWCs mall kiosks... was expecting either 4250HDC or, based on your info, a 4640HDC, but was given two Samsung 3260s. That was a surprise, as I had not seen any reports of any Samsung 32xx boxes in Charlotte. I was looking forward to trying out a Cisco x6xx box. Now I have a 3090, two 3260s and a 4250HDC.

jcalabria

Cisco 8640HDC HD DVR Thread

I think that code is going to be ODN v3.2.0_15 and some RTOS updates. I think it's really a patch in the HDMI and the audio driver that fixes those issues.

hdtvfan2005

Cisco 8640HDC HD DVR Thread

In Kansas City and got the ODN 3.2.0_15 last night. HDMI bug is gone now

steve1022

Cisco 8640HDC HD DVR Thread

New code is coming next month for KC, MO and it will fix the HDMI and DD issues.

hdtvfan2005

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by hdtvfan2005
New code is coming next month for KC, MO and it will fix the HDMI and DD issues.
Excellent! Thanks for the info.

steve1022

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by Jeffs386
try hooking the box up with component cables....I bet the 1080 problem goes away....this proves its an HDMI issue
for now I'll hold onto my 8300HDC even though I hate the silver color and small HD
Has anyone checked that to be sure yet?

It doesn't matter for those who want/need HDMI, but it certainly may help many.

MiahXgaming

Cisco 8640HDC HD DVR Thread

My box reverts back to 480 as well. I also have an issue where CBS in HD pixelates and stutters, which I did not have with the SA box. The rep said it may be a degrading signal, but why would it not happen for all channels? I'm seriously considering going to Direct TV as I saw my neighbors HD channels and they looked a hundred times better than my TWC HD channels.

Snowdogyyz

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by Prodeje79
Is there another thread or forum I can access this info? dslreports or something? Where are you all getting your info?
From here, the avs forum Crime Warner Navigator thread. It's been going since the launch of navigator I think, a few years now.....

http://www.avsforum.com/avs-vb/showt...23830&page=407

steve1022

Cisco 8640HDC HD DVR Thread

besides 1080p... what's the refresh rate (120hz, 60hz etc...) and is it 5.1 compatible ?
audio settings say "dolby digital" but that could mean just the 2channel wannabee 5.1 is it true dolby 5.1 compatible ?

Daguru4u

Cisco 8640HDC HD DVR Thread

I am pretty sure it is Dolby 5.1 as I can really hear a difference between it & a program that reads Dolbt 2.0 on the display.
I know it is not a good answer but I now use a componet cable hookup vs HDMI an the the box does not revert back to 480.

dowop

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by Daguru4u
besides 1080p... what's the refresh rate (120hz, 60hz etc...) and is it 5.1 compatible ?
audio settings say "dolby digital" but that could mean just the 2channel wannabee 5.1 is it true dolby 5.1 compatible ?
Virtually all transmitted television has vertical refresh rate of 60Hz (or 50Hz, depending on standard in a particular country).

The boxes can output DD 5.1 if that is how the source is encoded.

jcalabria

Cisco 8640HDC HD DVR Thread

I joined the club today. TWC San Diego had them. Brought my old SA8300HD in and asked for a newer box. Gave me the Cisco 8640HDC unit right away. I think they (TWC SD) have decided the Samsung 3270s are too problematic.

humdinger70

Cisco 8640HDC HD DVR Thread

I'm one of the poor souls still using a Samsung box and waiting for the next ODN version.

hdtvfan2005

Cisco 8640HDC HD DVR Thread

eSATA on a 8640 with 3.2.0_15 ODN has been a no go for me.


http://www.avsforum.com/avs-vb/showt...8#post18858918

UNCHeel

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by humdinger70
I joined the club today. TWC San Diego had them. Brought my old SA8300HD in and asked for a newer box. Gave me the Cisco 8640HDC unit right away. I think they (TWC SD) have decided the Samsung 3270s are too problematic.
There has been some speculation that TWC is concentrating the Samsungs in areas that are "engineering hubs" like Charlotte, NC Apparently they have had better luck with getting them to work.

So how do you like the 8640HDC compared to the 8300HD? I just went through the same swap and I absolutely hate it. The controls are so laggy that its impossible to navigate. Half the time I can't even get the guide or saved shows to come up.

UNCHeel

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by UNCHeel
There has been some speculation that TWC is concentrating the Samsungs in areas that are "engineering hubs" like Charlotte, NC Apparently they have had better luck with getting them to work.

So how do you like the 8640HDC compared to the 8300HD? I just went through the same swap and I absolutely hate it. The controls are so laggy that its impossible to navigate. Half the time I can't even get the guide or saved shows to come up.
It hasn't recorded anything yet, since there was no programming that I usually record from Saturday thru Monday. I'll know tonight how well it records as there's lots of stuff I'm saving from 5:00 PM to 11:00 PM (Countdown, Warehouse 13, L&O:CI, Wipeout, AGT (Vegas call backs)). Should make a difference now that the machine is faster and the disk space is double what I had before.

I got a new remote for it and the layout is a bit different, and it's going to take a bit for my fingers to remember where certain functions are (although I think I'm getting the hang of it now).

As for the laggy controls, just be patient and remember the delay in functions and it's fine.

Are the menus supposed to be wide-screen? All but one are still 4:3 with black wings. Search is nice as it starts at the first letter of the program you're watching. Fast forward (and fast reverse) appear to be the same.

Info on programs appears to be more complete and you get more pages (I saw this during the Angie Harmon, oops! , Law & Order marathon on TNT on Monday - she did promos for her new TNT series and kind of had fun with her old L&O character during them).

If you have issues with your box, get another one.

humdinger70

Cisco 8640HDC HD DVR Thread

It's not as easy as "get another one". I had issues and turned mine in and they have had zero new 8640's since then. Right now I'm stuck with the 8300.

Snowdogyyz

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by humdinger70
It hasn't recorded anything yet, since there was no programming that I usually record from Saturday thru Monday. I'll know tonight how well it records as there's lots of stuff I'm saving from 5:00 PM to 11:00 PM (Countdown, Warehouse 13, L&O:CI, Wipeout, AGT (Vegas call backs)). Should make a difference now that the machine is faster and the disk space is double what I had before.

I got a new remote for it and the layout is a bit different, and it's going to take a bit for my fingers to remember where certain functions are (although I think I'm getting the hang of it now).

As for the laggy controls, just be patient and remember the delay in functions and it's fine.

Are the menus supposed to be wide-screen? All but one are still 4:3 with black wings. Search is nice as it starts at the first letter of the program you're watching. Fast forward (and fast reverse) appear to be the same.

Info on programs appears to be more complete and you get more pages (I saw this during the Angie Harmon, oops! , Law & Order marathon on TNT on Monday - she did promos for her new TNT series and kind of had fun with her old L&O character during them).

If you have issues with your box, get another one.
Update. Everything I asked to get recorded on Tuesday night, did so.

humdinger70

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by humdinger70

Are the menus supposed to be wide-screen? All but one are still 4:3 with black wings. Search is nice as it starts at the first letter of the program you're watching. Fast forward (and fast reverse) appear to be the same.
You probably figured this out, but yea no wide screen menus.

Quote:
Info on programs appears to be more complete and you get more pages (I saw this during the Angie Harmon, oops! , Law & Order marathon on TNT on Monday - she did promos for her new TNT series and kind of had fun with her old L&O character during them).
Angie Harmon Ummmm.

Quote:
If you have issues with your box, get another one.
Quote:
Originally Posted by Snowdogyyz
It's not as easy as "get another one". I had issues and turned mine in and they have had zero new 8640's since then. Right now I'm stuck with the 8300.
I have come to the conclusion that this box is hosed. All kinds of laggy, glichy issues, too many to list. And as snow put it, it aint that easy. I got mine off a truck, none to be had at the payment center. I had a new truck roll today, different guy, no 8640s. I did manage to get a 8300HD out of the local payment center yesterday. That was a fluke because usually they only have 8300HDCs. I had a 8300HD go bad and I wanted one again so I can use my ext. drive. I didn't get the ext drive to work on the 8640 but now I wonder if it might work on one that is wonky.

Just wondering, why did you give up the 8300HD? Even without the gliches I think I like MDN better.

UNCHeel

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by UNCHeel
I have come to the conclusion that this box is hosed. All kinds of laggy, glichy issues, too many to list. And as snow put it, it aint that easy. I got mine off a truck, none to be had at the payment center. I had a new truck roll today, different guy, no 8640s. I did manage to get a 8300HD out of the local payment center yesterday. That was a fluke because usually they only have 8300HDCs. I had a 8300HD go bad and I wanted one again so I can use my ext. drive. I didn't get the ext drive to work on the 8640 but now I wonder if it might work on one that is wonky.

Just wondering, why did you give up the 8300HD? Even without the gliches I think I like MDN better.
If it's a bad box, usually the first couple of days kind of tell. Sometimes, when mass produced items go out a few bad ones go out together and you get stuck with one. If it happens more than two times, have the provider check the line. Sometimes the newer boxes aren't as graceful about bypassing glitches as the old ones may be able to do.

As for me, why give up the 8300HD? Why not? It's why you upgrade/replace your computer (faster processor, bigger hard drive, better software) from time to time. I had mine 5 years, watched all the discussions on various boards, felt it was time. It's not as if I had to pay serious money to exchange it.

FYI, I'm glad I waited. My TWC division (San Diego) initially went to 8300HDCs and then followed that up with the Samsung 3270 (not the 3090) unit. Discussion showed there were bugs, so even with software upgrades, that made the 3270 unit not a viable option. The change to the Cisco 8640HDC by TWC seemed to improve things. So after 4 days right now, everything seems fine.

Since I'm in San Diego, our area is a leader in rolling out cutting edge software/hardware earlier than most (other than areas of North Carolina), so we get fixes faster. I'm on one of the latest ODN versions (if not THE latest) and the menus don't appear to be that much different than the MDN versions.

I just want it to work, I'm not that deeply interested in the tech behind it.

humdinger70

Cisco 8640HDC HD DVR Thread

Do this have a 30 sec skip?

ps2baseball

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by ps2baseball
Do this have a 30 sec skip?
Don't know. Doubt that it does (it's not a TiVo).

humdinger70

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by humdinger70
Since I'm in San Diego, our area is a leader in rolling out cutting edge software/hardware earlier than most (other than areas of North Carolina), so we get fixes faster. I'm on one of the latest ODN versions (if not THE latest) and the menus don't appear to be that much different than the MDN versions.

I just want it to work, I'm not that deeply interested in the tech behind it.
I asked because from my standpoint its not much of an upgrade. I do like the ODN guide much better than MDN. But other than that, its about all the same to me. I would like to have a "real" experience with ODN just to see how fast or slow it really is. The big loss for me is the size of the drive. The 8300 only has a 160 but it allows me to run a 1TB eSATA.

UNCHeel

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by UNCHeel
I asked because from my standpoint its not much of an upgrade. I do like the ODN guide much better than MDN. But other than that, its about all the same to me. I would like to have a "real" experience with ODN just to see how fast or slow it really is. The big loss for me is the size of the drive. The 8300 only has a 160 but it allows me to run a 1TB eSATA.
Hope you got something useful out of my previous reply. I don't record that much - I just want to watch my programs on my schedule - sometimes it's that day, sometimes days or a week later. I then delete it after watching. Some stuff I record is daily, some is weekly and some is "one-time" events.

I don't worry about an external drive. TWC seems to have issues supporting it or not. I don't ever want to be caught wanting to watch a program I recorded a while ago and not being able to because the system no longer recognizes the external drive due to a software change.

TV isn't as important to me now as it was in the past. Now, I'd rather go out and watch belly dancers.

humdinger70

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by BenJF3
I initially posted this in the Navigator forum:



On to the meat and potatoes - I promptly opened up the 8640 and is put together with tamper resistant screws. Upon further inspection, I noted that it has a Caviar Blue 8MB Cache 5400RPM SATA drive installed and also has a tamper resistant sticker on it connected to the frame. The sticker is the same as on the CableCard and the one in mine was already unstuck!

.
Ben, are the screws Tork-X, are they reverse thread and what did you use to remove this type of screws

ponce?o

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by ponce?o
Ben, are the screws Tork-X, are they reverse thread and what did you use to remove this type of screws
Yes, Torx Security Screws Standard Thread. Just be aware of the tamper resistant stickers. They are there on most units.

BenJF3

Cisco 8640HDC HD DVR Thread

Is there a way to reboot the 8640 HDC by pressing keys on the front panel?

tamanaco

Cisco 8640HDC HD DVR Thread

Hold the power button for 30 seconds.

hdtvfan2005

Cisco 8640HDC HD DVR Thread

I have a scientific atlanta is it any good and also why doesn't it come in 1080p, mine just goes to 1080i

wuzupman

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by wuzupman
I have a scientific atlanta is it any good and also why doesn't it come in 1080p, mine just goes to 1080i
What exactly are you talking about/looking for? Give us some details and we will try to help you out.

BenJF3

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by hdtvfan2005
Hold the power button for 30 seconds.
That worked. I had tried holding it for a while, but I guess I did not wait long enough.

Thanks

tamanaco

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by wuzupman
I have a scientific atlanta is it any good and also why doesn't it come in 1080p, mine just goes to 1080i
Cable companies don't broadcast 1080p so 1080i is the best you can do with cable. The only way to get 1080P media is in Blu Ray movies and some PS3/XBOX games.

steve1022

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by wuzupman
I have a scientific atlanta is it any good and also why doesn't it come in 1080p, mine just goes to 1080i
1080p is NOT an FCC Broadcast standard. 1080p was created by the electronics industry and has not been adopted by the Television broadcasters.

John P

Cisco 8640HDC HD DVR Thread

Got my first crash/reboot around 9:00 PM PDT last night. Occurred while I was trying to go backwards to catch an item in ESPN Bottom Line. Took about 5 minutes to reboot to usable state. I'm grateful I wasn't recording anything at that time.

humdinger70

Cisco 8640HDC HD DVR Thread

Anyone know if this box supports the use of an external USB keyboard? It would be really nice to be able to do searches for shows without having to type in one letter at a time using the remote.

mliew

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by mliew
Anyone know if this box supports the use of an external USB keyboard? It would be really nice to be able to do searches for shows without having to type in one letter at a time using the remote.
I frequent the TWC Navigator thread which is huge and is all about navigator and the twc boxes and I've never heard it mentioned so I am betting that it's not possible.

steve1022

Cisco 8640HDC HD DVR Thread

The VOD issues also affect Start Over as well. The 4640 can't seem to be able to exit out of a VOD or Start Over program without having to reset it. Of course it can save where you left off when you need to stop a VOD program, and you want to watch it later.

hdtvfan2005

Cisco 8640HDC HD DVR Thread

Hello Folks,

I just got a Cisco 8640 from my Time Warner people yesterday (Charlotte, NC). It replaced the Scientific Atlanta 8300 I was having a problem with.

One difference I noticed with this one is that when I try to see how much time remains in a program I'm watching on the DVR it says "Not Available" in the blue box that used to have a yellow slider with a marker at what point you were at in the show. Also with the other one when I hit fast forward it used to show three different speeds of fast forwarding (one arrow, two arrows, three arrows). This one shows no arrows at all so I can't know what speed I'm fast forwarding at. Anyone have any idea if this is standard for these boxes on TWC?

Thanks,

Justin

karkalec

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by karkalec
Hello Folks,

I just got a Cisco 8640 from my Time Warner people yesterday (Charlotte, NC). It replaced the Scientific Atlanta 8300 I was having a problem with.

One difference I noticed with this one is that when I try to see how much time remains in a program I'm watching on the DVR it says "Not Available" in the blue box that used to have a yellow slider with a marker at what point you were at in the show. Also with the other one when I hit fast forward it used to show three different speeds of fast forwarding (one arrow, two arrows, three arrows). This one shows no arrows at all so I can't know what speed I'm fast forwarding at. Anyone have any idea if this is standard for these boxes on TWC?
No that's not normal. I'd reboot it to see if it fixes it and if not call in a service call. They may have to send a reset to it.

les236

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