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Question Cisco 8640HDC HD DVR Thread ( AVS Forum HDTV Recorders )
Updated: 2010-07-23 11:55:07 (149)
Cisco 8640HDC HD DVR Thread

I've been trying for many months to get the new Samsung HD-Dvr in St. Pete Fl (Brighthouse) to no avail. When recently I called for a service appointment because my modem went bad, I also asked again about the new box. To my surprise they didn't have the Sammy still, but did have the new Cisco 8640HDC. So I have it here now.

Mine has the 320 GB HDD (WD3200AAJS) which does 180 hours of SD or 40 hours of HD.

Manual/Specs

So far I don't notice any major speed differences in the interface, but I am happy with the extra space. I recorded 2 1hr shows in HD, they only took 2% each. I do find there is a noticeable lag with all remote control functions.

This box has a major bug when using the HDMI connection! If you have your box set to 720p or 1080i resolution and either shut off the box or change your TV to another HDMI input, it will reset to 480 (even if 480 is not checked). If you have this box, call your cable provider and complain so that we can all get this fixed!

Workaround: It has been confirmed that you can use the component connection instead to avoid the problem for now.

This exists up to the current firmware version 3.1.3_3. To check your firmware version; while watching a channel just hold the Select button down on the remote for about 10 seconds until you see a flashing icon on the unit's display, then press the down button. You will see Diag on the display for a few seconds then the diag screen will pop up over the show you're watching. ODN version is near the bottom of the first page right above the date of the unit's last reboot.

Answers: Cisco 8640HDC HD DVR Thread ( AVS Forum HDTV Recorders )
Cisco 8640HDC HD DVR Thread

try hooking the box up with component cables....I bet the 1080 problem goes away....this proves its an HDMI issue
for now I'll hold onto my 8300HDC even though I hate the silver color and small HD

Jeffs386

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by TouchdownVeejus
I was able to reproduce the issue w/ just the DVR and the TV (connected w/ multiple HDMI cables in all HDMI ports)

I called the cable company (Brighthouse Networks) for the 5th time and they assured me there was nothing wrong w/ the box, and there is nothing the can do. It was certainly an issue w/ the TV. Then I called Samsung, and according to them, there is no conceivable way it could be an issue w/ the TV.

Can't say I'm really surprised to be punted back and forth. I'm curious to see if anyone gets this resolved.

I have tested my box now, and mine does the same thing. I have added a huge note about it at the top of this thread. We need everyone calling their cable company so as to get this resolved ASAP!

I also happen to have a Samsung HL67A750 67" TV, I wonder if this is a Samsung only issue, can anyone confirm/deny?

Quote:
Originally Posted by steve1022
The issue i'm having though I didn't have with the 8300hdc 4:3 guide. With that box when the screensaver came on the side bars were filled in black so the whole screen was black with a blue TWC logo that moved around periodically, on this box the middle of the screen (the 4:3 section) of the screensaver is black with the moving logo but the outside where the normal black bars go when watching un-stretched 4:3 material has no screen saver at all and you can still see what is paused. It just seems wierd to me and if left that way for extremly long period of time could cause some sort of screen damage I expect. I was just wondering if anyone else had the problem. As of today still no upgrade from TWC not sure why I got the call last week could have been a mistake I guess.
I had the 8300HD, not the 8300HDC. But that SS problem is the same, mine was always 4:3. You are half correct though; my sister has the 8300HDC which still only has a 4:3 SS, it just also makes the sides black. You will notice the logo never went outside of the 4:3 section of the screen.

MiahXgaming

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by TouchdownVeejus
I am having a similar issue w/ my new Central Florida Brighthouse Cisco 8640HDC box.

I can set the resolution to any combination of 720p/1080i, and as soon as I turn off the TV, the cable box resets its signal to 480i/p. The only way I can get the HD signals back is to change the settings again.

I'm currently running a HDMI cable from my 8640 to my Onkyo 607 and then another HDMI cable to my Samsung LN52B750.

I'm going to try to bypass my receiver tonight to see if I can get it to work at all, then start adding components to the pipeline to see if I can identify the issue.

Has anyone gotten any resolution to this? Brighthouse has been essentially useless. Their proposed solution seems to be a box swap for everything .
I was able to reproduce the issue w/ just the DVR and the TV (connected w/ multiple HDMI cables in all HDMI ports)

I called the cable company (Brighthouse Networks) for the 5th time and they assured me there was nothing wrong w/ the box, and there is nothing the can do. It was certainly an issue w/ the TV. Then I called Samsung, and according to them, there is no conceivable way it could be an issue w/ the TV.

Can't say I'm really surprised to be punted back and forth. I'm curious to see if anyone gets this resolved.

TouchdownVeejus

Cisco 8640HDC HD DVR Thread

I am having a similar issue w/ my new Central Florida Brighthouse Cisco 8640HDC box.

I can set the resolution to any combination of 720p/1080i, and as soon as I turn off the TV, the cable box resets its signal to 480i/p. The only way I can get the HD signals back is to change the settings again.

I'm currently running a HDMI cable from my 8640 to my Onkyo 607 and then another HDMI cable to my Samsung LN52B750.

I'm going to try to bypass my receiver tonight to see if I can get it to work at all, then start adding components to the pipeline to see if I can identify the issue.

Has anyone gotten any resolution to this? Brighthouse has been essentially useless. Their proposed solution seems to be a box swap for everything .

TouchdownVeejus

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by MiahXgaming
To my understanding the screensaver issue is actually a software/firmware one, it was built that way because the older boxes like the 8300HD could not display a widescreen guide or screensaver due to a hardware limitation. You will notice none of the menus or guide are 16:9.

My guess is that they released this new box knowing it could handle the current firmware already used on the other boxes, with the intention to send an update for these new boxes that can handle it to enable widescreen. I hope so anyway, I hate the 4:3 guide.

Hopefully the firmware update you mentioned will be that fix, and likely fix the reverting to 480i as well. If we're really lucky, it will also fix the remote lag.
The issue i'm having though I didn't have with the 8300hdc 4:3 guide. With that box when the screensaver came on the side bars were filled in black so the whole screen was black with a blue TWC logo that moved around periodically, on this box the middle of the screen (the 4:3 section) of the screensaver is black with the moving logo but the outside where the normal black bars go when watching un-stretched 4:3 material has no screen saver at all and you can still see what is paused. It just seems wierd to me and if left that way for extremly long period of time could cause some sort of screen damage I expect. I was just wondering if anyone else had the problem. As of today still no upgrade from TWC not sure why I got the call last week could have been a mistake I guess.

steve1022

Cisco 8640HDC HD DVR Thread

Installed the 8640. No issues. Picture looks a little better, (could be my eyes), sound is a little better and louder (could be my ears).
Didn't have go to set up screen. Plug and play....

Netbookjunkie

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by steve1022
Also having another problem where when pausing a show and the screen saver comes on it will only cover the middle 4:3 section of the tv. On the outside sidebars you can still see the show that is paused. It's not cool walking in and seeing your TWC screen saver logo just bouncing around in the middle of the TV screen

I have TWC navigator with the 3.1.3_3 firmware load but that is supposed to be updated soon. I'll update if it makes a difference.
To my understanding the screensaver issue is actually a software/firmware one, it was built that way because the older boxes like the 8300HD could not display a widescreen guide or screensaver due to a hardware limitation. You will notice none of the menus or guide are 16:9.

My guess is that they released this new box knowing it could handle the current firmware already used on the other boxes, with the intention to send an update for these new boxes that can handle it to enable widescreen. I hope so anyway, I hate the 4:3 guide.

Hopefully the firmware update you mentioned will be that fix, and likely fix the reverting to 480i as well. If we're really lucky, it will also fix the remote lag.

MiahXgaming

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by Netbookjunkie
Thought the updates are automatic. There is a manual update?
No, TWC called and a recorded message said that a new update would be coming in the next two nights between 2am and 5am and listed the enhancements like remote DVR setting, more detailed show info, etc. but that was almost a week ago and still no update on the box yet.

steve1022

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by steve1022
I have the same problem only it isn't just when box is powered off/on, mine does it everytime i go to another input to either watch a DVD or play the Wii. When I come back to HDMI 1 input from DVD player the box displays 480i until changing to HD station and back then all is fine. If I go into settings it is still set to only output 1080i. Now if I leave the Wii's component input to the HDMI 1 input for cable it has defaulted to having all the resolutions checked again, very weird.

I had the handshake problem with my old 8300HDC but only when connected HDMI to my AVR. If I was plugged HDMI from cable box to TV I never had a problem but with this box I do.

Also having another problem where when pausing a show and the screen saver comes on it will only cover the middle 4:3 section of the tv. On the outside sidebars you can still see the show that is paused. It's not cool walking in and seeing your TWC screen saver logo just bouncing around in the middle of the TV screen

I have TWC navigator with the 3.1.3_3 firmware load but that is supposed to be updated soon. I'll update if it makes a difference.
Thought the updates are automatic. There is a manual update?

Netbookjunkie

Cisco 8640HDC HD DVR Thread

I have the same problem only it isn't just when box is powered off/on, mine does it everytime i go to another input to either watch a DVD or play the Wii. When I come back to HDMI 1 input from DVD player the box displays 480i until changing to HD station and back then all is fine. If I go into settings it is still set to only output 1080i. Now if I leave the Wii's component input to the HDMI 1 input for cable it has defaulted to having all the resolutions checked again, very weird.

I had the handshake problem with my old 8300HDC but only when connected HDMI to my AVR. If I was plugged HDMI from cable box to TV I never had a problem but with this box I do.

Also having another problem where when pausing a show and the screen saver comes on it will only cover the middle 4:3 section of the tv. On the outside sidebars you can still see the show that is paused. It's not cool walking in and seeing your TWC screen saver logo just bouncing around in the middle of the TV screen

I have TWC navigator with the 3.1.3_3 firmware load but that is supposed to be updated soon. I'll update if it makes a difference.

steve1022

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by tyler555
if you do select 1080 only than it will also keep the screen from blinking trying to determine the optimal resolution, the only downside is that it doesnt always auto stretch the picture to take up the full screen. It just tricks the box into thinking everything is 1080. Mm as far as calling the cable company that isnt going to really get you anywhere the macro on the remote will cycle slowly to turn the components on and off. One thing i could say for you guys is to leave your cable box on. The cable box is going to actually use the same amount of power if it is on or off the only thing that is doing when you hit the power button is turning off the input. The cable box is constantly taking updates as far as the tv guide, software upgrades and flashes which tells the cable box what channels it is supposed to be broadcasting and making sure that you have not altered the internal card to recieve additional channel frequiencies that are not being paid for. So basically just leave the cable box on and turn off your tv best solution because it doesn't really turn off anyways.


bingo!

Netbookjunkie

Cisco 8640HDC HD DVR Thread

If you do select 1080 only than it will also keep the screen from blinking trying to determine the optimal resolution, the only downside is that it doesnt always auto stretch the picture to take up the full screen. It just tricks the box into thinking everything is 1080. MM as far as calling the cable company that isnt going to really get you anywhere the macro on the remote will cycle slowly to turn the components on and off. One thing i could say for you guys is to leave your cable box on. The cable box is going to actually use the same amount of power if it is on or off the only thing that is doing when you hit the power button is turning off the input. The cable box is constantly taking updates as far as the tv guide, software upgrades and flashes which tells the cable box what channels it is supposed to be broadcasting and making sure that you have not altered the internal card to recieve additional channel frequiencies that are not being paid for. So basically just leave the cable box on and turn off your tv best solution because it doesn't really turn off anyways.

tyler555

Cisco 8640HDC HD DVR Thread

Yes does sound like a handshake issue

Try it with component cables, as I don't think that will shut off the signal to the box like HDMI does

Home2stay

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by GatorWorm
Smoof15 is dead on with this one. There are many of us having this issue. I would hate to go back to the 8300. I am hoping brighthouse/cisco comes up with a fix or updated driver soon.
It is supposed to be energy star compliant.
Can you still hear the hard drive when it is off?

Netbookjunkie

Cisco 8640HDC HD DVR Thread

Just read in another post where you uncheck all execpt 1080 when in set up mode.

Netbookjunkie

Cisco 8640HDC HD DVR Thread

Probably has to so with what channel it reverts to when shut off and turned on as prevoiusly posted

I would look for a workaround for that

Home2stay

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by Smoof15
I leave the box on I don't even turn it off, so when im watching an hd channel at 1080i, turn off the tv only, and turn the tv back on, the cable box while still viewing the same hd channel changes to 480i. It appears to be an hdmi bug.
Smoof15 is dead on with this one. There are many of us having this issue. I would hate to go back to the 8300. I am hoping brighthouse/cisco comes up with a fix or updated driver soon.

GatorWorm

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by JimXX51
les236 - is your 8640HDc connected to your HDTV by HDMI? And, if so what TV?
Sorry I didn't include that information. The 8640HDC is connected via HDMI to a 47" Vizio LCD TV.

les236

Cisco 8640HDC HD DVR Thread

I am too having the hdmi problem where the 8640 HDC reverts to 480i when the tv is turned off/on. Has anyone been able to correct or find an answer to this issue?

GatorWorm

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by Blaidth
I have tried the WD My DVR Expander 1TB eSata hard drive. This did not work.
I also tried a Thermaltake Black Widow Toaster- ST0005U with a WD 1TB Caviar Black HD- Also does not work for expansion.

Tried out the Ethernet port but i think that is disabled.

Cannot find any info on this DVR for expanding the recording capacity- and I already lost some Olympic days because of too much on it.

Anyone have any success connectiong a eSata drive to this DVR?

Called TWC it seems as if there is no support to expand this DVR- what a waste why disable so much- talk about bad customer service... Going to have to look toward TIVO but wish TIVO had Tru2Way.
Locked into a bad situation I guess.
Tivo is going to unveil a new model fairly soon.

hdtvfan2005

Cisco 8640HDC HD DVR Thread

les236 - is your 8640HDc connected to your HDTV by HDMI? And, if so what TV?

JimXX51

Cisco 8640HDC HD DVR Thread

Anyone try 30 second skip?

What was the old method for programming the remote to do so?
maybe they forgot to disable?

Prodeje79

Cisco 8640HDC HD DVR Thread

Brighthouse, Orlando FL, I just got my Cisco 8640HDC and it looks like I have the 320gb drive which will be nice. I tried adding an Apricorn ADVRE-1000 1TB DVR xPander and it does not recognize it. I have several smaller drives but my guess is if it didn't recognize this one, it won't recognize the others.

I do not have the resolution problems some of you are having. I went into Menu, Settings, scrolled left/right to DISPLAY, scrolled up to Output Resolution, and and cleared the dot in front of 480i, 480p, and 720p and left the only dot by the 1080i and it always comes up okay now.

My problem is the power on channel. It doesn't matter what I select, a specific channel, last channel, or "0 iCNTRL" which brings up the user help on demand, it always starts on "0 iCNTRL" which is annoying.

les236

Cisco 8640HDC HD DVR Thread

I have tried the WD My DVR Expander 1TB eSata hard drive. This did not work.
I also tried a Thermaltake Black Widow Toaster- ST0005U with a WD 1TB Caviar Black HD- Also does not work for expansion.

Tried out the Ethernet port but i think that is disabled.

Cannot find any info on this DVR for expanding the recording capacity- and I already lost some Olympic days because of too much on it.

Anyone have any success connectiong a eSata drive to this DVR?

Called TWC it seems as if there is no support to expand this DVR- what a waste why disable so much- talk about bad customer service... Going to have to look toward TIVO but wish TIVO had Tru2Way.
Locked into a bad situation I guess.

Blaidth

Cisco 8640HDC HD DVR Thread

I too have the CISCO box with Time Warner and 50" Samsung Series 6. The CISCO box resets to 480 each time I turn it off. The Sammy reports 480 and I have to manually go back to set the 1080 display output on the box. Have tried using just the 1080i output setting, 720 and 1080 output, the auto output. In all cases, the box reverts to 480 output upon power-off and power on.

Recording the olympics I notice the box has the 480 lit while recording. When I play the recorded shows, it is 480, until I again reset to 1080, then it displays in 1080.

Not liking this at all.

I agree as well on the power button - kinda sucks that having 4 components that need to turn on you have to sit and hold the thing while it SLOWLY cycles through and powers items on.

Not really a happy camper!

If anyone hears of a solution with the 480 issue, please post. I plan on calling TWC and discussing the issue with them...drive me nuts.

MM

mushing_madness

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by JimXX51
The unit feels a little sluggish to respond to the remote compared to the old Scientific Atlanta SD DVR, however the PQ seems quite good.

Has anyone else observed this behavior, the buffer functionality (or lack of) and resolution switching? Or has someone found a work-around?
I have noticed that the all button on the remote seem to have a one second delay before they happen, very annoying. I imagine they will fix with an update though.

I have a 1080p Samsung 67", but I set the box to 1080i and 720p only, so never noticed the other problem you mention.

The recording space is great, a 1hr HDTV show only uses 2% of the DVR space!

MiahXgaming

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by JimXX51
I'm in Cincinnati, OH and have Time Warner Cable. I got a brand new Cisco 8640HDC HD-DVR last week when I upgraded to HD because I bought a new Samsung 46" B750 HDTV. I was looking for one of the newer Samsung HD STB DVRs, but the Time Warner rep indicted that many customers had issues with the Samsungs and that Time Warner was no longer purchasing the newest Samsung model. The Ciscos are Time Warner's newest hardware.
It has the 320 GB hard drive. The space available seems to be OK even while recording the Olympics in HD, but I have been watching and then deleting the recording every evening. It's premature, but maybe replacing the internal drive with one of the bigger WD AV drives (or getting a large external eSATA drive) is an option worth exploring to increse recording capacity.
The unit feels a little sluggish to respond to the remote compared to the old Scientific Atlanta SD DVR, however the PQ seems quite good. And the buffer seems to function differently then what I was used to with the old DVR. That is, if I leave a channel tuned while watching something recorded, when I stop viewing the recoring, I'm unable to hit the back key on the live program beyond that time point, not the roughly hour or so which is what I remember the old SD DVR kept in it's buffer. Specifically, I've recorded the prime time Olympics coverage, started watching the recording program a little later to skip through commercials, with the live program on that same channel. But when I finish watching the recording I cannot back up the live program (local news on NBC) to the start of it's time period, it will only go back to the exact time I finished watching the recording.
Additionally, even though I have the box's output resolution set to 1080i, which the TV is compatible with (it's 1080p native resolution), every time I turn the TV and box on the TV reports the incoming signal as 720 x 480i (SD) until I change the unit's output resolution to something in addition to 1080i, at which point the TV reports the signal as 1080i incoming. Then I can change the resolution back to only 1080i. However, when I turn the TV and box off, the next time I turn them on again, the resolution as reported by the TV is 480i again. I will try setting the resolution to auto to see how that affects the resolution output.
Has anyone else observed this behavior, the buffer functionality (or lack of) and resolution switching? Or has someone found a work-around?
This exact same problem is happening to me. I have set the DVR to only show 1080i, but everytime I turn it on it resets to 480i. I have to go in manually and reset it to 1080i. I'm with Brighthouse in Orlando. If you hear something please let me know. I'll do the same. Very strange problem.

luckymba

Cisco 8640HDC HD DVR Thread

I'm in Cincinnati, OH and have Time Warner Cable. I got a brand new Cisco 8640HDC HD-DVR last week when I upgraded to HD because I bought a new Samsung 46" B750 HDTV. I was looking for one of the newer Samsung HD STB DVRs, but the Time Warner rep indicted that many customers had issues with the Samsungs and that Time Warner was no longer purchasing the newest Samsung model. The Ciscos are Time Warner's newest hardware.
It has the 320 GB hard drive. The space available seems to be OK even while recording the Olympics in HD, but I have been watching and then deleting the recording every evening. It's premature, but maybe replacing the internal drive with one of the bigger WD AV drives (or getting a large external eSATA drive) is an option worth exploring to increse recording capacity.
The unit feels a little sluggish to respond to the remote compared to the old Scientific Atlanta SD DVR, however the PQ seems quite good. And the buffer seems to function differently then what I was used to with the old DVR. That is, if I leave a channel tuned while watching something recorded, when I stop viewing the recoring, I'm unable to hit the back key on the live program beyond that time point, not the roughly hour or so which is what I remember the old SD DVR kept in it's buffer. Specifically, I've recorded the prime time Olympics coverage, started watching the recording program a little later to skip through commercials, with the live program on that same channel. But when I finish watching the recording I cannot back up the live program (local news on NBC) to the start of it's time period, it will only go back to the exact time I finished watching the recording.
Additionally, even though I have the box's output resolution set to 1080i, which the TV is compatible with (it's 1080p native resolution), every time I turn the TV and box on the TV reports the incoming signal as 720 x 480i (SD) until I change the unit's output resolution to something in addition to 1080i, at which point the TV reports the signal as 1080i incoming. Then I can change the resolution back to only 1080i. However, when I turn the TV and box off, the next time I turn them on again, the resolution as reported by the TV is 480i again. I will try setting the resolution to auto to see how that affects the resolution output.
Has anyone else observed this behavior, the buffer functionality (or lack of) and resolution switching? Or has someone found a work-around?

JimXX51

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by speeddmon
I thought it was just me. I tried switching between 2 shows like I used to with my old SA 8300 where it would record up until an hour and I could rewind what I missed on the other channel. I can't do that on 8640. If I change the channel and turn it right back I've lost the ability to rewind. I really liked that function but I guess I can live w/o it.
That is because the two boxes are on different TWC crap firmware versions. Eventually it will return but you will have to wait for an upgrade that could take a year or so. TWC sucks.

steve1022

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by cushsix
If thats your problem have the box always start up on a HD channel.
Hit settings>Display>Power on Channel>any HD channel you watch a lot.
I just tried that and it didn't work, still reverts to 480. TWC sucks.

steve1022

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by JimXX51
I'm in Cincinnati, OH and have Time Warner Cable. I got a brand new Cisco 8640HDC HD-DVR last week when I upgraded to HD because I bought a new Samsung 46" B750 HDTV. I was looking for one of the newer Samsung HD STB DVRs, but the Time Warner rep indicted that many customers had issues with the Samsungs and that Time Warner was no longer purchasing the newest Samsung model. The Ciscos are Time Warner's newest hardware.
It has the 320 GB hard drive. The space available seems to be OK even while recording the Olympics in HD, but I have been watching and then deleting the recording every evening. It's premature, but maybe replacing the internal drive with one of the bigger WD AV drives (or getting a large external eSATA drive) is an option worth exploring to increse recording capacity.
The unit feels a little sluggish to respond to the remote compared to the old Scientific Atlanta SD DVR, however the PQ seems quite good. And the buffer seems to function differently then what I was used to with the old DVR. That is, if I leave a channel tuned while watching something recorded, when I stop viewing the recoring, I'm unable to hit the back key on the live program beyond that time point, not the roughly hour or so which is what I remember the old SD DVR kept in it's buffer. Specifically, I've recorded the prime time Olympics coverage, started watching the recording program a little later to skip through commercials, with the live program on that same channel. But when I finish watching the recording I cannot back up the live program (local news on NBC) to the start of it's time period, it will only go back to the exact time I finished watching the recording.
Additionally, even though I have the box's output resolution set to 1080i, which the TV is compatible with (it's 1080p native resolution), every time I turn the TV and box on the TV reports the incoming signal as 720 x 480i (SD) until I change the unit's output resolution to something in addition to 1080i, at which point the TV reports the signal as 1080i incoming. Then I can change the resolution back to only 1080i. However, when I turn the TV and box off, the next time I turn them on again, the resolution as reported by the TV is 480i again. I will try setting the resolution to auto to see how that affects the resolution output.
Has anyone else observed this behavior, the buffer functionality (or lack of) and resolution switching? Or has someone found a work-around?
I thought it was just me. I tried switching between 2 shows like I used to with my old SA 8300 where it would record up until an hour and I could rewind what I missed on the other channel. I can't do that on 8640. If I change the channel and turn it right back I've lost the ability to rewind. I really liked that function but I guess I can live w/o it. I am having the output resolution problems but it doesn't revert back to 480, it reverts to 720p. I have only 1080i selected and if I switch the input source to watch a dvd or play my wii and come back it goes to 720p. My tv is a Samsung pn42c450 which is 720p and connected via hdmi, so it's no big deal as I can't tell the difference but it is annoying nonetheless. I would try the component cable thing but i have my wii and dreamcast hooked up to those and don't want to keep changing them out to play each other. Some channels do look better in hd than others (tbs isn't as good as tnt).

speeddmon

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by les236
Although I haven't had the issues with the resolution, I've had another problem. After a couple hours of being booted, it will no longer pause, rewind or fast forward either live or recorded TV. Mine isn't even two weeks old yet. I liked the 320gb hard drive, but don't like BH disabling the eSata port. I too have an appointment Monday to get it swapped out, but I assume it was going to be with another 8640. Are you saying I might get a Samsung? What kind of storage do they have and do they support eSata?
It's my understanding that any of th HDC boxes don't support esata so make sure if you get another 8300 it's a 8300HD and not 8300HDC.

steve1022

Cisco 8640HDC HD DVR Thread

If thats your problem have the box always start up on a HD channel.
Hit settings>Display>Power on Channel>any HD channel you watch a lot.

cushsix

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by James_aA
Like the rest of you I have the same issue with the auto 480p setting. I have tried everything. first off,

Samsung 52'' LN52A750 with most recent firmware
Cisco 8640HDC

I had issues with the 8300HDC and wanted to upgrade to the 8640HDC. Installed it yesterday and now I'm having problems getting it to stay on 1080i. I have unselected everything except the 1080i setting (bubble is next to 1080i only). Everything works fine until I power off the TV and turn it back on. Within a few seconds the Cisco reverts back to the 480p setting (even though 1080i is selected). I have to manually select a setting other than 1080i THEN reselect 1080i in order to get the box to switch back to the 1080i setting.

I was on the phone for about 45 mins with a BH tech and he said this is the first he has heard of the issue. I tried to tell him about the forums here but he wasn't interested. Instead he suggested I exchange the box for the new Samsung. I suspect many more people have this same issue they just don't realize it.

I have an appointment for monday to have the box exchanged. I will update on the situation then.


If anyone finds a resolution to this please give us an update. I want to stick with the Cisco box (I hear it's faster)... even though it has the ugly baby blue old school display >.<


James
Orlando FL,
C+, Net+
Although I haven't had the issues with the resolution, I've had another problem. After a couple hours of being booted, it will no longer pause, rewind or fast forward either live or recorded TV. Mine isn't even two weeks old yet. I liked the 320gb hard drive, but don't like BH disabling the eSata port. I too have an appointment Monday to get it swapped out, but I assume it was going to be with another 8640. Are you saying I might get a Samsung? What kind of storage do they have and do they support eSata?

les236

Cisco 8640HDC HD DVR Thread

UPDATE

if you leave the box in AUTO select in the output resolutions settings then

* box is reading 1080i correctly
* turn power on tv off and back on
* the box now reverts to 480p (this is the problem)
* change to a different channel then change back..
* box switches back to 1080i

only problem with this method is there will be no upconversion to 1080i when viewing 480 or 720 channels... but at least the 1080i channels will display correctly until a resolution or update can be found.

I will update more Monday after I get the new Samsung box.

James_aA

Cisco 8640HDC HD DVR Thread

I have output resolution set to only 1080i. When I power on it comes up 480p until I change channels at which point all channels gets upconverted to 1080i.

tmpoint

Cisco 8640HDC HD DVR Thread

Like the rest of you I have the same issue with the auto 480p setting. I have tried everything. first off,

Samsung 52'' LN52A750 with most recent firmware
Cisco 8640HDC

I had issues with the 8300HDC and wanted to upgrade to the 8640HDC. Installed it yesterday and now I'm having problems getting it to stay on 1080i. I have unselected everything except the 1080i setting (bubble is next to 1080i only). Everything works fine until I power off the TV and turn it back on. Within a few seconds the Cisco reverts back to the 480p setting (even though 1080i is selected). I have to manually select a setting other than 1080i THEN reselect 1080i in order to get the box to switch back to the 1080i setting.

I was on the phone for about 45 mins with a BH tech and he said this is the first he has heard of the issue. I tried to tell him about the forums here but he wasn't interested. Instead he suggested I exchange the box for the new Samsung. I suspect many more people have this same issue they just don't realize it.

I have an appointment for monday to have the box exchanged. I will update on the situation then.


If anyone finds a resolution to this please give us an update. I want to stick with the Cisco box (I hear it's faster)... even though it has the ugly baby blue old school display >.<


James
Orlando FL,
C+, Net+

James_aA

Cisco 8640HDC HD DVR Thread

I've read all the posts in this thread. This week I exchanged two SA8300HD boxes for 8640 HDC boxes. One bedroom, one living room. My neighbor did the same. In the living room I have a Pioneer Plasma 50" HD. In the bedroom I have a Samsung LN 32" HD. Both connected by HDMI.
The Pioneer had absolutely no problems as mentioned here. But the Samsung had the problem of changing resolutions after restarting. Not only that but sometimes the signal was not even found by the Samsung. After doing some further Internet research on Samsungs I found this.

[[[http://forums.cnet.com5208-13973_102...adID=375570]]] (delete the []'s).
Sorry for the rigged reference but it is very relevant to this thread.

It seems whether Samsung admits it or not they have an LN model HDMI problem. I attached my component cables to the Samsung and no problems. Interestingly my neighbor has only a LG TV and no problems at all.
Now I'll tell you another interesting item. My Pioneer plasma HD , for the past two months, started having a growing box of green pixels show up right in the middle of the screen . I read that after 5-6 years Plasmas tend do this and nothing can be done but buy a new screen. After attaching the 8640 not only were the green pixels gone but the picture was like new. Though, I am now missing my caller ID on screen. (I'll call tomorrow) I am using Time Warner South Carolina ODN 3.1.3_3.
I think The Samsung users need look to Samsung for a fix (maybe a new firmware) . I am now not looking for a new TV.
Good Luck guys

cushsix

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by steve1022
While watching a channel just hold the select button down on the remote for about 10 seconds until you see a flashing icon on the unit's display then press the down button. You will see Diag on the display for a few seconds then the diag screen will pop up over the show you're watching. ODN version is near the bottom of the first page right above the date of the unit's last reboot.
Thanks, I'll add that to the 1st post.

Mine says 3.1.3_2

MiahXgaming

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by MiahXgaming
Ditto to all.

How do you check your firmware version on this box?
While watching a channel just hold the select button down on the remote for about 10 seconds until you see a flashing icon on the unit's display then press the down button. You will see Diag on the display for a few seconds then the diag screen will pop up over the show you're watching. ODN version is near the bottom of the first page right above the date of the unit's last reboot.

steve1022

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by les236
Mine is much slower than the 8300. Slow to respond, slow to fast forward, and very jerky when fast forwarding. At least mine only reverts to 720p. Odd thing is that when I go into settings it says it is running at 1080i even though the front display says 720p. I do like the 320gb drive so I guess I will tolerate the smaller things until they update the firmware.
Ditto to all.

How do you check your firmware version on this box?

MiahXgaming

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by iheartcle
So after some research, I'm hearing conflcting reviews over remote response time, compared to the 8300.

Some say it's slower, others say it's faster? Anyone else notice a difference?

Also, any update on resolution changing issues?
Mine is much slower than the 8300. Slow to respond, slow to fast forward, and very jerky when fast forwarding. At least mine only reverts to 720p. Odd thing is that when I go into settings it says it is running at 1080i even though the front display says 720p. I do like the 320gb drive so I guess I will tolerate the smaller things until they update the firmware.

les236

Cisco 8640HDC HD DVR Thread

So after some research, I'm hearing conflcting reviews over remote response time, compared to the 8300.

Some say it's slower, others say it's faster? Anyone else notice a difference?

Also, any update on resolution changing issues?

iheartcle

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by iheartcle
So after some research, I'm hearing conflcting reviews over remote response time, compared to the 8300.

Some say it's slower, others say it's faster? Anyone else notice a difference?

Also, any update on resolution changing issues?
No update on resolution, my box still has the problem but I still have the same firware too (3.1.3_3)

steve1022

Cisco 8640HDC HD DVR Thread

Is this the newest "market" dvr?

I have time Warner in Ohio

iheartcle

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by iheartcle
Is this the newest "market" dvr?

I have time Warner in Ohio
I think it is.

I just moved from Pickerington (Insight) to Grove City (Time Warner) and I got it. WOW still uses an older box, but I am tempted to switch to WOW if they had a newer box.

Prodeje79

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by steve1022
Mine is a Sony Bravia KDL-46S5100 with the problem with 8640. I had 8300hdc before and didn't have the problem HDMI from DVR to TV although I did have the problem with the 8300hdc when HDMI from DVR to AVR then HDMI from AVR to TV. So as stated by someone before the problem is worse than before.
Thanks for that.

MiahXgaming

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by MiahXgaming
I had the 8300HD before this Cisco, got it when they first came out years ago. I did not have a problem with it changing resolutions when I changed inputs though. I always had 720p only checked, may be why.

Can any non-Samsung TV users confirm or deny if this problem happens for them too?
Mine is a Sony Bravia KDL-46S5100 with the problem with 8640. I had 8300hdc before and didn't have the problem HDMI from DVR to TV although I did have the problem with the 8300hdc when HDMI from DVR to AVR then HDMI from AVR to TV. So as stated by someone before the problem is worse than before. Just like TWC to not go forward but backwards, not only with set top box firmware upgrades that take away features but now taking away features of the boxes themselves. When are they gonna learn that HDMI is here to stay and if they can't support it then we already know the DISH companies can.

steve1022

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by les236
Thanks for the manual. Yes, I know the box will support an external hard drive but I think Brighthouse has the feature disabled in their software version for now. I have had externals before. Do you have Brighthouse? Anyone else out there with Brighthouse have their 8640 working with an external hard drive? I am not sure how it could be "me" since all you have to do is plug the eSata cable in, right? That's all I had to do on the SA models.
1. That wasn't a manual. It was just a technical brochure.
2. If it's running SARA software, it should accept a drive OK. What does your diagnostics say when you attempt to add an expansion drive?
3. SA is Cisco. Cisco is SA. The manufacturer of your 8300 is the same as your 8640. A name change, basically. SA is now part of Cisco.

domino92024

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by MiahXgaming
I have tested my box now, and mine does the same thing. I have added a huge note about it at the top of this thread. We need everyone calling their cable company so as to get this resolved ASAP!

I also happen to have a Samsung HL67A750 67" TV, I wonder if this is a Samsung only issue, can anyone confirm/deny?
I have the same problem with the HL67A750, Onkyo HT-RC160, and the 8300HD DVR. HDMI from 8300 to HL67A750 works great and saves resolution choices. Going HDMI from 8300 to HT-RC160 to HL67A750 causes the cable box to never save the resolution and always default to 480i/720p/1080i. Not a problem unless your TV takes 6+ seconds to switch resolutions, like ours do. I was seriously hoping the 8640 would fix the problem, but it only sounds worse!

kmfisher

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by kmfisher
I have the same problem with the HL67A750, Onkyo HT-RC160, and the 8300HD DVR. HDMI from 8300 to HL67A750 works great and saves resolution choices. Going HDMI from 8300 to HT-RC160 to HL67A750 causes the cable box to never save the resolution and always default to 480i/720p/1080i. Not a problem unless your TV takes 6+ seconds to switch resolutions, like ours do. I was seriously hoping the 8640 would fix the problem, but it only sounds worse!
I had the 8300HD before this Cisco, got it when they first came out years ago. I did not have a problem with it changing resolutions when I changed inputs though. I always had 720p only checked, may be why.

Can any non-Samsung TV users confirm or deny if this problem happens for them too?

MiahXgaming

Cisco 8640HDC HD DVR Thread

I was hoping to upgrade my current time Warner dvr, it sucks a lot more than the older model, these reviews are scaring me though. I thought the 8300 remote was slow and you guys ate saying the new 8640 is even slower???

I may just stick the 8300. I don't see how remote responsiveness could be fixed, or could it?

iheartcle

Cisco 8640HDC HD DVR Thread

Thanks for the manual. Yes, I know the box will support an external hard drive but I think Brighthouse has the feature disabled in their software version for now. I have had externals before. Do you have Brighthouse? Anyone else out there with Brighthouse have their 8640 working with an external hard drive? I am not sure how it could be "me" since all you have to do is plug the eSata cable in, right? That's all I had to do on the SA models.

les236

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by les236
As for Brighthouse, absolutely, their biggest solution is to always swap the box, even when it didn't make sense. The way I got my 8640HDC was because my older SA8300HDC would only allow an external hard drive for 24 hours since it was new. I finally narrowed it down to the box so called to have it swapped out. They only had the Cisco boxes, so I went for it. Then I found out it doesn't accept an external drive.
The 8640 DVR does indeed accept an eSATA expansion drive. See:

http://www.cisco.com/en/US/prod/coll...3/7015627A.pdf (page 4.)

If yours isn't working right, it's either the software being used or you.

[BTW, your SA8300HDC *is* a "Cisco box", too.]

domino92024

Cisco 8640HDC HD DVR Thread

I think it really matters sometimes on the TV and the DVI communications. Like one person suggested, I bet connecting it via Component cables would make a difference, but I really hate to use component cables (analog) over a single easy to use digital cable.

As for Brighthouse, absolutely, their biggest solution is to always swap the box, even when it didn't make sense. The way I got my 8640HDC was because my older SA8300HDC would only allow an external hard drive for 24 hours since it was new. I finally narrowed it down to the box so called to have it swapped out. They only had the Cisco boxes, so I went for it. Then I found out it doesn't accept an external drive. At least the 320gb HD is a step up from the 160gb.

Brighthouses second favorite thing is to send out a re-initialization signal. I had a weird thing happening with mine that no matter what I had the power on settings for, it always turned on and went to channel 0. I had power cycled and rebooted several times but to no avail. After 2 days I gave in and called them again. When they suggested they were going to do this I thought it would make no sense, but if it made them happy go for it. WELL, it corrected the problem. My point is, maybe this could resolve some of your problems.

Now that I've written the above paragraph, I have changed my mind. Here's my new opinion. The culprit/problem is probably more your TV and its handshaking.

As I posted in an early note, I am was not having the problems most of you are having with your resolutions. I had my 8640 connected to a Vizio 47" LCD TV via DVI. I had removed all of the resolutions from my box except for
1080i and I could turn everything off and on with no problems. A couple days ago the 47" went out, and while I wait for the warranty repair I brought my older 32" 1080i Vizio from the bedroom into the living room. The first thing I noticed is the TV and 8640 did some communicating, and now 480p, 720p and 1080i resolutions were selected again, and when I turn everything off and back on the 8640 goes to 480p for a second and then jumps to 720p. If I go into the setting and remove the 480p and 720p it remembers it and switches to 1080i and I have no problems until I turn off the TV and turn it back on. If I leave the TV on, I can turn the 8640 off and on all I want and it stays at 1080i, but if I turn the TV off and back on the 8640 switches to 720p.

DVI devices have to communicate with each other. Otherwise if you were to lock a device like the 8640 to 1080i and then have to connect it to something with only 720p, you'd have a problem. So I feel the problem has to do with the negotiations and the different variations of the DVI standard that are floating around. As in my case, my TV for some reason is telling the output device what it wants. It would/shouldn't be the other way around. Because my 32" is telling it that it likes 720p and apparently isn't telling it that it likes 1080i then that is what it is going for. I think it is these different variations that make this work correctly with some boxes like the 8300 but not with the 8640.

In case any of you mention anything about older 32" Vizio's not supporting 1080i, although this one is a few years old, it is not the model sold in Walmarts. It has PIP and does support 1080i and that is why I bought this version.

I also have an upconverting HDD DVR connected to the TV, and it always selects the 1080p output when I turn it on.

Hope this helps some of you.

les236

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by Prodeje79
I have a super old Sony 5.1 receiver, and my TV only has one HDMI. I've always only used HDMI directly to my DVD player.

I run component from my cable box to my TV, and I do not have this issue.
Thanks for that, I have added it as a Workaround on the main post.

MiahXgaming

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by MiahXgaming
Has anyone checked that to be sure yet?

It doesn't matter for those who want/need HDMI, but it certainly may help many.
I have a super old Sony 5.1 receiver, and my TV only has one HDMI. I've always only used HDMI directly to my DVD player.

I run component from my cable box to my TV, and I do not have this issue.

Prodeje79

Cisco 8640HDC HD DVR Thread

Charlotte has deployed the 4640HDC but still has the HDMI issues. Charlotte uses ODN v3.2.0_15 but Raleigh has the patch that fixes this issue.

hdtvfan2005

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by hdtvfan2005
Charlotte has deployed the 4640HDC but still has the HDMI issues. Charlotte uses ODN v3.2.0_15 but Raleigh has the patch that fixes this issue.
Is there another thread or forum I can access this info? dslreports or something? Where are you all getting your info?

Prodeje79

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by HDClown
Makes sense. Raleigh is the first scheduled to get Remote DVR programming. It's nice to see they fixed HDMI finally.
Charlotte is getting the test release of remote DVR. Raleigh and Charlotte are two different TWC regions.

VisionOn

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by Blu-ray J
Raleigh, NC
Makes sense. Raleigh is the first scheduled to get Remote DVR programming. It's nice to see they fixed HDMI finally.

HDClown

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by HDClown
Oh yea, 3.x.x_xxx makes sense. The 2.x stuff is for MDN software, I mixed them up.

What market are you in?
Raleigh, NC

Blu-ray J

Cisco 8640HDC HD DVR Thread

I see a 3.2.0_9 and 3.2.0_15

I have my box set to 1080i only and instead of going back to 480p when turning on the set (the problem many have had in this thread), the box flashes up from 1080i to 480p on the box display while the TV comes on and as soon as the picture comes it stays on 1080i which is normal behavior. I've tested it several times and it seems good to go.

Blu-ray J

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by Blu-ray J
I see a 3.2.0_9 and 3.2.0_15

I have my box set to 1080i only and instead of going back to 480p when turning on the set (the problem many have had in this thread), the box flashes up from 1080i to 480p on the box display while the TV comes on and as soon as the picture comes it stays on 1080i which is normal behavior. I've tested it several times and it seems good to go.
Oh yea, 3.x.x_xxx makes sense. The 2.x stuff is for MDN software, I mixed them up.

What market are you in?

HDClown

Cisco 8640HDC HD DVR Thread

A software upgrade delivered early this morning to my box has fixed the HDMI handshake issue for me in Raleigh on Time Warner Cable. Very happy.

Blu-ray J

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by Blu-ray J
A software upgrade delivered early this morning to my box has fixed the HDMI handshake issue for me in Raleigh on Time Warner Cable. Very happy.
Woah, really? What software version is your box on now? To check, hold select down for about 10 seconds until the message icon pops up on the box display, then press down arrow. Version should be something like 2.4-XXX or 2.5-XXX.

HDClown

Cisco 8640HDC HD DVR Thread

I think I may have figured out the Pausing problem- No pause or fast forward etc... unless you reboot the box-
Going to have to try a new connection but I currently have HDMI connection and it seems if I switch to a different connection on my TV (for computer as an example) then go back to the HDMI on the Cable box- that is when i cannot rw ff or pause etc..
Maybe this is another bug with the HDMI cable. I'll need to get myself some component cables to confirm it is hdmi connection but Pretty sure it only happens when i switch from the cable box connection to another on my tv. Even if the box is off when i Switch and then come back to it the rw ff etc.. won't work. Confirmation would be great, but maybe i'll try a plain coax connection first... thanks.

So far Confirmed:no problem with pause play fast forward rewind when using coax instead of HDMI and switching tv connections. Seems like HDMI is having more trouble than just the resolution. (picture horrible with coax of course- need to find my component cables)

Blaidth

Cisco 8640HDC HD DVR Thread

I am having a hard time finding out if we have any of these boxes in the area. everyone I talk to just keeps telling me they can give me an 8300.

xceebeex

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by xceebeex
I am having a hard time finding out if we have any of these boxes in the area. everyone I talk to just keeps telling me they can give me an 8300.
What area do you live in? I can probably tell you since I frequent the TWC Navigator thread and people usually post what boxes they have.

steve1022

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by velrahnkoon
The music volume of the show works just fine, but the actor voices are severely muted. I've also noticed this happening with some commercials as well - the audio will be almost completely muted out.
Have you checked the L & R channel settings on the TV? I had a similar situation on a different combo of HW. My guess is that cartoons and commercials divide the content between channels, so are very noticeable, while most other normal content is fairly well divided between them, so you don't notice it as much.

gfmason

Cisco 8640HDC HD DVR Thread

I am also getting the problem with no fast forward pause or rewind etc.. with playback or live tv. Seems to be a glitch with the box and not the remote. I have a second box that i took remote to and can pause there no problem. Unplugging box seems to do the trick, but can't unplug while recording. It is so annoying. The 15minute jump forward still works though. very odd. and most annoying.

Blaidth

Cisco 8640HDC HD DVR Thread

So is this box worth the "upgrade" from the 8300? My 8300 seems to be acting up lately and the feedback from the remote is getting worse and worse. Is the only issue still the HDMI handshaking? Assuming the box can do full 1080p over component, I am not worried about that for now because I can just use component. HDMI is really only a convenience if the box supports full HD over component IMO anyway.

Anyway, so if my TWC office has the 8640, should I give it a try? Also, we have not had the update with the new Navigator as of yet if that is any factor at all.

xceebeex

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by xceebeex
So is this box worth the "upgrade" from the 8300? My 8300 seems to be acting up lately and the feedback from the remote is getting worse and worse. Is the only issue still the HDMI handshaking? Assuming the box can do full 1080p over component, I am not worried about that for now because I can just use component. HDMI is really only a convenience if the box supports full HD over component IMO anyway.

Anyway, so if my TWC office has the 8640, should I give it a try? Also, we have not had the update with the new Navigator as of yet if that is any factor at all.
I do not seem to have the feedback from the remote anymore. I only use component 1080i, so I cannot speak to the handshaking or 1080p.
I say give it a try!

Prodeje79

Cisco 8640HDC HD DVR Thread

I probably won't be much help, but here we go.
Check the different audio output options in the DVRs menus. I'll go check on mine later and report back.
Check the volume output from the DVR sound volume control.
Can you try any different equalizer/audio settings on the receiver?

I am just beginning to read this stuff about house curves etc. This is more around the subwoofer, but I am not sure if maybe it is related. I think I may pick up one of these EQs either way.
http://www.hometheatershack.com/forums/bfdguide/
http://www.hometheatershack.com/foru...ed-how-do.html

Well hopefully this is better than nothing as you didn't have any replies yet!

EDIT:
MENU -> SETTINGS -> Devices:
Audio: Digital Output - Dolby Digital, HDMI, or Other (I am using dolby digital. I don't have HDMI from my DVR, just an optical cable to my receiver)
Audio:Range - Wide, Narrow, or Normal (I am using Wide)
Audio: Volume Control - Variable or Fixed (I have Variable)

MENU -> SETTINGS -> Audio/SAP
Only option is digital.

EDIT2: Taken from Mark Tranchant.

Quote:
Originally Posted by Mark Tranchant
This is a dynamic range control. Dynamic range is the ratio of "loud" to "quiet". Imagine your typical thrash metal concert - that has a very narrow dynamic range (very loud to very very loud). A classical concert will usually have a very wide dynamic range (ppp to fff).

The classical concert is successful because the audience is quiet, the hall acoustics are good, and the "loud" end of the range is really surprisingly loud.

In the home, you'll probably need to play a recording of that concert quieter than "real life", which will push the "quiet" end into inaudibility, especially with a less optimum acoustic environment and higher background noise; the "middle" of the range will be annoyingly quiet and the loud bits will still be loud.

Movies are similar - from whispered (yet critical) dialogue to earthquakes and explosions. If you have the volume set to catch the whispers, you'll be diving on the volume control to tame every explosion.

The dynamic range "narrow" setting compresses this range, making the whispers louder and the explosions quieter. I'm going to guess that "normal" is still a slight compression and "wide" is no modification, but it's possible that "normal" is no modification and "wide" is actually an expansion of the range.

Using this setting for music reduces the accuracy of what you hear, but it's all about enjoyment in the end!

Quote:
Originally Posted by velrahnkoon
Hi all,

Not sure this is the best place for this, but I'm hoping someone can help me or redirect me to the correct place.

We recently got a 55" Vizio HDTV, an Onkyo HT-S6200 HTIB setup, and a Samsung Blu-Ray player (Yay tax return!).

I have the Cisco 8640 DVR connected to the Onkyo via HDMI, and the Onkyo out to the TV via HDMI as well. The Blu-Ray is not hooked up yet as I forgot to get a third HDMI cable

I noticed an issue last night that I can't find a solution for that occurs with some of my son's cartoons. The music volume of the show works just fine, but the actor voices are severely muted. I've also noticed this happening with some commercials as well - the audio will be almost completely muted out.

Is this a cable box issue or have I set up something wrong? Does the cable box need to go directly to the TV, and then feed the TV audio to the receiver?

Thanks for any help you can give me!

Richard


EDIT: I've seen the 6 page data sheet on the 8640 on the web, but is there a full-blown instruction manual out there as well?

Thanks

Prodeje79

Cisco 8640HDC HD DVR Thread

Hi all,

Not sure this is the best place for this, but I'm hoping someone can help me or redirect me to the correct place.

We recently got a 55" Vizio HDTV, an Onkyo HT-S6200 HTIB setup, and a Samsung Blu-Ray player (Yay tax return!).

I have the Cisco 8640 DVR connected to the Onkyo via HDMI, and the Onkyo out to the TV via HDMI as well. The Blu-Ray is not hooked up yet as I forgot to get a third HDMI cable

I noticed an issue last night that I can't find a solution for that occurs with some of my son's cartoons. The music volume of the show works just fine, but the actor voices are severely muted. I've also noticed this happening with some commercials as well - the audio will be almost completely muted out.

Is this a cable box issue or have I set up something wrong? Does the cable box need to go directly to the TV, and then feed the TV audio to the receiver?

Thanks for any help you can give me!

Richard


EDIT: I've seen the 6 page data sheet on the 8640 on the web, but is there a full-blown instruction manual out there as well?

Thanks

velrahnkoon

Cisco 8640HDC HD DVR Thread

Hope this is the right place...

Any way to change the position of the PIP window on the screen? NOT the choice of corners as when using the appropriate PIP button, but rather physically on the main window as in closer to the main window corner. Now (default) it is well inside the main window, and blocks a lot of useful picture space. I would like to move it to the actual corner of the main window.

Thanks.

gfmason

Cisco 8640HDC HD DVR Thread

I recently traded in my 8300HD (mistake) and got the cisco 8640, i am getting audio drop outs quite often and the remote is really slow. I callled TWC and got a person and he was hard to understand I mentioned about the audio drop out and he new nothing about it. I have a 8300HD upstairs and switched it with the 8640 so far no problems the remote is allot faster. I liked the idea of more space with the 8640 but cannot stand its short comings. Is there a box that i can get to replace the 8640?

kenh

Cisco 8640HDC HD DVR Thread

I had enough problems with this DVR that I decided to switch to Direct Tv. BUT, they could not get a line of sight for HD, so I had to stick with TWC. So, I took the Cisco back and ended up with a SA 8240 HDC. The problems I was having seemed to have disappeared so far. Maybe I'll trade back in for another Cisco down the road if they get some of the problems fixed.

Snowdogyyz

Cisco 8640HDC HD DVR Thread

It's amazing that even within this thread you have people that say the 8640 is faster and some say it's slower.

Is this an average time for a cable company to introduce a product that is lacking so? Will the 8640 be pulled from the shelf? Or is it just an "over the air" update that is do any day?

iheartcle

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by IrmoSC
Audio Problem with the 8640? Audio drops out after 10-15 minutes use. I can either 1) do a complete Reboot or 2) wait a couple of hours. Doing 1 or 2 gets the audio back, but only another 10-15 minutes before it drops out again. I'm running Digital Audio Out from the DVR to the AVReceiver and Component Video Out from the DVR to the AVR. Of course, the AVR feeds the speakers and HDMI is used for the video link to the 60" Sony SXRD. Is anyone else having audio drop outs? The provider is TWC and they only allude to knowing about an audio drop-out problem with their boxes. Thoughts? Thanks.
These alternatives may not be the ideal long term solution, but could help identify the source of the problem:
a) HDMI direct from the DVR to the TV, or
b) component direct to the TV.

BPlayer

Cisco 8640HDC HD DVR Thread

Audio Problem with the 8640? Audio drops out after 10-15 minutes use. I can either 1) do a complete Reboot or 2) wait a couple of hours. Doing 1 or 2 gets the audio back, but only another 10-15 minutes before it drops out again. I'm running Digital Audio Out from the DVR to the AVReceiver and Component Video Out from the DVR to the AVR. Of course, the AVR feeds the speakers and HDMI is used for the video link to the 60" Sony SXRD. Is anyone else having audio drop outs? The provider is TWC and they only allude to knowing about an audio drop-out problem with their boxes. Thoughts? Thanks.

IrmoSC

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by speeddmon
Well now I'm having problems with my box/tv. It keeps flashing my input settings. For ex. I'm watching tv and last night it will keep flashing like I was changing input sources (hdmi to component etc) but it only shows the hdmi input source I use for the cable box. I unplugged my hdmi cable from the tv and the cable box and it stopped last night. Now it's starting up again. Anyone else have this issue?
When all the resolutions are selected (480P, 720p 1080i) for output my Sony Bravia will display the input also during channel changes. When set to output 1080i only it will not do this. I know something is jacked up when I change channels and am receiving the input info

steve1022

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by steve1022
Isn't Bright House now owned by TWC? That right there would confirm the Bright house level of suckness by default
Well now I'm having problems with my box/tv. It keeps flashing my input settings. For ex. I'm watching tv and last night it will keep flashing like I was changing input sources (hdmi to component etc) but it only shows the hdmi input source I use for the cable box. I unplugged my hdmi cable from the tv and the cable box and it stopped last night. Now it's starting up again. Anyone else have this issue?

speeddmon

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by James_aA
Update:

First off BrightHouse sucks ass...


-James A
Isn't Bright House now owned by TWC? That right there would confirm the Bright house level of suckness by default

steve1022

Cisco 8640HDC HD DVR Thread

Update:

First off BrightHouse sucks ass...

I spend some time on the phone with Tech support. They told me they were unaware of the issue with the resolution and that they would send someone out on monday (today) to install a new Samsung box.

So the guy just showed up with a Scientific 8300 box.??!! He tells me that the Samsung boxes are not available and that he is very much aware of the resolution issues with the new Cisco boxes. He didn't even want to see me recreate the problem. He said that they are waiting for the new television providers to provide the proper information so they could create a firmware fix. he actually said the problem is that I have a newer TV. (have a 1 year old Samsung!) In the meantime he suggested using component cables instead of HDMI.

So i guess our options are a slow model (8300) or a faster box with downgraded connections(8640). Guess we'll just have to cross our fingers and wait for a firmware update- or At&t Uverse availability.

-James A

James_aA

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by Snowdogyyz
My box reverts back to 480 as well. I also have an issue where CBS in HD pixelates and stutters, which I did not have with the SA box. The rep said it may be a degrading signal, but why would it not happen for all channels? I'm seriously considering going to Direct TV as I saw my neighbors HD channels and they looked a hundred times better than my TWC HD channels.
Yeah I saw they have more hd channels as well. I'm currently on Brighthouse in Orlando. The only thing is I use Brighthouse for internet as well and direct tv doesn't have that . If I could get the same internet speed for less I'd definitely make the switch.

speeddmon

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by kcheyfitz
I'm a subscriber to Time Warner Cable in NYC and just got the Cisco box to replace a Scientific Atlanta box that went bad. I have the Cisco box hooked to a Bose V20 home theater system and a Samsung 52" HD TV. The Cisco box will ONLY output 480i. No matter how many times I reset the output to 1080i or 1080p, it defaults immediately to 480i. The Bose has the capability to upscale 480i output to 1080i by doubling the lines. But the result is far less sharp than the 1080i signal of the Scientific Atlanta box. It seems crazy that TWC would use faulty Cisco boxes, but from the comments on this forum, I can see that the Cisco has worked badly for at least the past 5 years.
It's likely not the box, but the software. What version of Navigator are you running? There are known bugs in certain versions that cause the problem you describe.

BenJF3

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by kcheyfitz
It seems crazy that TWC would use faulty Cisco boxes, but from the comments on this forum, I can see that the Cisco has worked badly for at least the past 5 years.
5 years???

The 8640HDC was introduced in 2009.

BTW, SA and Cisco are the same. Cisco's name now appears on the new SA boxes only because Cisco purchased SA. Look at the decal on the back. Bet it still says Scientific Atlanta.

domino92024

Cisco 8640HDC HD DVR Thread

I'm a subscriber to Time Warner Cable in NYC and just got the Cisco box to replace a Scientific Atlanta box that went bad. I have the Cisco box hooked to a Bose V20 home theater system and a Samsung 52" HD TV. The Cisco box will ONLY output 480i. No matter how many times I reset the output to 1080i or 1080p, it defaults immediately to 480i. The Bose has the capability to upscale 480i output to 1080i by doubling the lines. But the result is far less sharp than the 1080i signal of the Scientific Atlanta box. It seems crazy that TWC would use faulty Cisco boxes, but from the comments on this forum, I can see that the Cisco has worked badly for at least the past 5 years.

kcheyfitz

Cisco 8640HDC HD DVR Thread

Well, I know I am stupid but I just got my new Denon AVR and was hoping that maybe this damn dvr would work right. But nooooooo.

Same crap. Reverts to 480i after restart.

Maybe we will get the firmware fix soon here in San Antonio.

macbillybob

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by Bryan_CoxPHX
Very Nice!!!, although can't TWC see through the network that the HDD is now 1TB and no longer 320GB?

Someone reported that TWC called him several times (he did not notify TWC) seeing he was using an eSATA Ext HDD, and told him that the SARA to Navigator transition would loose that ability, and for him to exchange the SA8240HDC for the larger Cisco 8640HDC.

FYI, It appears ODN 3.2.0_15 12/7/09 might be working with an eSATA External HDD.
There have been a few reports of Navigator Version ODN 3.2.0_15 12/7/09 working with an eSATA External HDD, using a WD Caviar Black WD1001FALS HDD.
Here is a PDF Print out of my Set-Up, Give it a shot.
I've had an eSATA drive on my 8300HD for a long time now. I'm sure if TWC wanted to audit the boxes they could, but I can easily return this box back to factory and return it should I have too. I don't see where this is an issue. If it works with eSATA, fine - I could do that, but swapping the internal drive was easy enough (with the right tools) and personally, it's a preferable way to go for the reasons stated. Now, maybe once our division gets 3.2.0.15 I will try the eSATA hook up.

BenJF3

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by BenJF3
UPDATE: Per diagnostic page: ODN recognizes 928.49GB and was showing just over 900GB available with the number decreasing as it recorded. So it appears the drive transplant was a success. I'll store away the 320GB in the event the unit fails and needs to be returned for replacement.
Very Nice!!!, although can't TWC see through the network that the HDD is now 1TB and no longer 320GB?

Someone reported that TWC called him several times (he did not notify TWC) seeing he was using an eSATA Ext HDD, and told him that the SARA to Navigator transision would loose that ability, and for him to exchange the SA8240HDC for the larger Cisco 8640HDC.

FYI, It appears ODN 3.2.0_15 12/7/09 might be working with an eSATA External HDD.
There have been a few reports of Navigator Version ODN 3.2.0_15 12/7/09 working with an eSATA External HDD, using a WD Caviar Black WD1001FALS HDD.
Here is a PDF Print out of my Set-Up, Give it a shot.

Quote:
Originally Posted by orion6192
I had the homebrew Black Caviar 1TB and Vantec case and they are upgrading us to navigator this coming week. I got a letter stating that I could bring my 8240HDC in since I was using the external HD, they knew I had one hooked up - I never told them - they called me 5 times and left messages and then sent a letter, to bring my 8240HDC for a 8640HDC with twice the HD space for free.

So - today I got it and hooked it up. Haven't played yet but it did have Navigator already on it. I figured I was going to lose my ability to attach my homebrew HD so we will see how this goes.

ODN 3.1.3_3 2009/11/19

Bryan_CoxPHX

Cisco 8640HDC HD DVR Thread

Cisco 8640HDC and 4640HDC boxes are now available in San Diego at ware ct.

hdtvfan2005

Cisco 8640HDC HD DVR Thread

I initially posted this in the Navigator forum:

Ok, so my local office got in the 8640HDC and I'm now in possession of one. I booted it up and did a quick comparison of ODN vs MDN and what others were saying rings true. ODN has a whole other subset of menu options (very similar to SARA) as well as missing features like Nearest Tune and Sort By Favorites. Speed of ODN appears comparable, but I think MDN on my 8300HD tunes a bit faster and is slightly more fluid. I prefer the way MDN fades in and out of the menus/guide. However, I really like the look of the 8640 over the 8300. The black with blue LED display matches my other components very nicely. Upon more play time, I will concede that MDN is faster. ODN gives me a brief Please Wait message when going into menus and MDN just flows smoother.

On to the meat and potatoes - I promptly opened up the 8640 and is put together with tamper resistant screws. Upon further inspection, I noted that it has a Caviar Blue 8MB Cache 5400RPM SATA drive installed and also has a tamper resistant sticker on it connected to the frame. The sticker is the same as on the CableCard and the one in mine was already unstuck!

So, I swapped out the drive with a 1TB Caviar Black 32MB Cache 7200RPM and it just finished it's download and install. The box is currently booted up and running and I'm recording off both tuners simultaneously and scheduled it to do so for the next few hours. Please note that I did NOT clone the drive. I was going to, but I wanted to see what it would do with a bare drive. Please be advised I am not recommending anyone attempt this unless you are completely comfortable doing so and if you do, you do it at your own risk.

Ok, so everything is up and running. I see that I have ODN 3.1.3.3. Can anyone give me the low down on this version of ODN? Any known glitches or bugs? Right now, I'm only hooked up through composite video on a 13". I have a large order coming in for the recent plasma purchase which I hope to have up on the wall by the end of next week. Schedule is a bit busy due to work and the wifey taking a spill and fracturing her elbow.

Now the benefit of this is twofold - I gain a MASSIVE amount of record space and I no longer need a second outlet tied up with a eSATA enclosure up with my components. That coupled with the fact that should they update the firmware and lose eSATA support on the MDN boxes, I would be unaffected. I should get better performance from the drive as well because Cisco/SA is using very basic drives where as the replacement is a high end faster drive. I will continue to report as time goes, but I think once I catch up on my shows, I'm going to return the 8300HD as long as the 8640 is performing well. Another reason to keep it is that I plan on adding an HD set in the bedroom and will likely have a 4640HDC so the ODN menus will be similar which is helpful for the wife.

UPDATE: Per diagnostic page: ODN recognizes 928.49GB and was showing just over 900GB available with the number decreasing as it recorded. So it appears the drive transplant was a success. I'll store away the 320GB in the event the unit fails and needs to be returned for replacement.

BenJF3

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by steve1022
Are you using HDMI from cable box to TV? I had the problem with my 8300HDC only when going HDMI to my AVR from cable box. Once I went HDMI from 8300 to TV the problem went away. Now with the 8640 on 3.1.0_3(it think) I had the problem when HDMI from 8640 to TV but it was fixed in my box as soon as the new version 3.2.0_15 was loaded.
The 8640 is connected to an Emotiva UMC-1 via HDMI, and the UMC is connected to the TV via HDMI->DVI cable.

Brett Miles

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by steve1022
In Kansas City and got the ODN 3.2.0_15 last night. HDMI bug is gone now
I'm in Lee's Summit, and it seems like the update broke my 8300HDC. I had it set to output 1080i only, and now it resets to all outputs when everything is shut off. I switched it for the 8640 today, and it does the same thing. This is with 3.2.0_15, for the record.

Brett Miles

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by Brett Miles
I'm in Lee's Summit, and it seems like the update broke my 8300HDC. I had it set to output 1080i only, and now it resets to all outputs when everything is shut off. I switched it for the 8640 today, and it does the same thing. This is with 3.2.0_15, for the record.
Are you using HDMI from cable box to TV? I had the problem with my 8300HDC only when going HDMI to my AVR from cable box. Once I went HDMI from 8300 to TV the problem went away. Now with the 8640 on 3.1.0_3(it think) I had the problem when HDMI from 8640 to TV but it was fixed in my box as soon as the new version 3.2.0_15 was loaded.

steve1022

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by MiahXgaming
I assume you mean this thread: http://www.avsforum.com/avs-vb/showt...23830&page=423

But is there anywhere to view a full list of the changes in one place?
Not that I know of... certainly not anything that TW puts out to the general public. When something changes, good or bad, it doesn't take long for it to surface in the Navigator thread.

jcalabria

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by jcalabria
3.2 changes have been well documented in the Navigator thread... In brief:
  • Added "All Showings" option in guide
  • Searches now begin at the current show instead of top of list
  • Fixed "backward" behavior of Play button coming out of FF/REW
  • Background tuner now is buffered
  • Deleted "Sort by Favorites" option
Depending on what firmware (box dependent) and patches are loaded with it, several bugs have been fixed... HDMI and recording issues in the Samsungs and the HDMI resolution bug on the 8640s. The Samsungs also got a new bug where extended use of Pause mode will lock out all transport functions.
I assume you mean this thread: http://www.avsforum.com/avs-vb/showt...23830&page=423

But is there anywhere to view a full list of the changes in one place?

MiahXgaming

Cisco 8640HDC HD DVR Thread

Quote:
Originally Posted by MiahXgaming
Which is it? Anyone else get ODN 3.2.0_15 yet to confirm/deny fix? Notice any other improvements?
I believe that the HDMI fix is a patch for which 3.2.x is a prerequisite, not an integral part of it. 3.2.0_15 was around for a long time before the HDMI fix was issued (Charlotte and San Diego have had it since January). Most systems have rolled out the patched version recently... apparently at least one system not.


3.2 changes have been well documented in the Navigator thread... In brief:
  • Added "All Showings" option in guide
  • Searches now begin at the current show instead of top of list
  • Fixed "backward" behavior of Play button coming out of FF/REW
  • Background tuner now is buffered
  • Deleted "Sort by Favorites" option
Depending on what firmware (box dependent) and patches are loaded with it, several bugs have been fixed... HDMI and recording issues in the Samsungs and the HDMI resolution bug on the 8640s. The Samsungs also got a new bug where extended use of Pause mode will lock out all transport functions.

jcalabria

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